Serco Inc.

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Search Results Page 3 of 18

ID 49252
Work Location US-VA-Herndon
Outreach Specialist2022-49252Military OneSource (MOS) Spouse Education and Career Opportunities (SECO) Military Spouse Employment Partnership (MSEP) If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner.You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses. In this role, you will be responsible for:- Attending outreach military spouse events in person as well as virtual events.- Participating in planning sessions for outreach events and enters communication information into a tracking system (currently AMS). - Creating after trip reports after attending outreach events.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49251
Work Location US-VA-Herndon
Potential Partner Specialist (MSEP) 2022-49251Military OneSource (MOS) Spouse Education and Career Opportunities (SECO) If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner.You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses. In this role, you will be responsible for:- Conducting vetting for new MSEP partners including pre-interviews and official interviews set up for the DoD SECO team. - Records and documents information collected during those interactions. - Answering calls and returns communication from companies interested in becoming- MSEP partners and other inquiries submitted through the MSEP Career Portal. - Conducting a new partner orientation along with Government personnel. - Entering communication engagement into a tracking system (currently AMS).
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49250
Work Location US-VA-Herndon
Communication Specialist Employment Partnership (MSEP)2022-49250Military OneSource (MOS) Spouse Education and Career Opportunities (SECO) If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. The Military Spouse Employment Partnership (MSEP) is a component of MOS SECO. The MSEP is made up of more than 335 partners that represent a diverse portfolio. Though the majority of the partners are employment partners some primarily provide resources for military spouses and their families. As the partnership continues to grow, the needs of the partners evolve based on the size of the company, hiring needs, company culture and other factors. Therefore, personnel should be adaptive to the needs of the MSEP Partner.You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses. In this role, you will be responsible for:- Ensuring communication promotional materials are at events. - Coordinating logistics including calendar invitations for quarterly webinars, pulls various ad hoc reports in the tracking system as provided by Government (currently the Account Management System (AMS)) and creates and sends monthly MSEP talking points. - Conducting other webinars on an ad hoc basis. - Creating travel documents for review.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49335
Work Location US-VA-Norfolk
Serco is seeking an experienced Database Administrator to support our NESS contract. Under the contract Serco provides life cycle management, integration, acquisition, and technical support for anti-terrorism and force protection for Naval Electronic Surveillance Systems. This position will be based in Norfolk, VA.  Responsibilities and skills required in this role include:  - Providing server database support at Naval Station Norfolk for installation access control which includes PII i.e., social security numbers, birthdates, etc.- Microsoft Access and Microsoft Excel Expertise with basic knowledge in supporting the administration of the Database.- Work with Government and other Contractor personnel to ensure compliance with all current Information Technology (IT) & Information Assurance (IA) policies as applicable/required.- Maintain and update server (via approved IA Patches) when required as well as all associated workstation to such server.- Identify storage, backup, and disaster recovery service level.  Provide nightly audit log backup to be retained for a period of time. - Provide data restoration as requested by customer. - Follow standard backup procedures to ensure all databases will be protected against data loss by the use of regularly scheduled backups.- Monitor and manage backups of databases.- Perform periodic validation of backup and restoration capability on a reoccurring basis.- Reconfigure, tune, or expand the infrastructure as necessary to make resources available to   meet customer requirements.- Validate and respond to customer requests to verify success of backup and restoration.- Respond and resolve issues with database functionality.- Ensure Microsoft Access database maintains functionary consistent with operational requirements.
Category
Information Technology
Position Type
Temporary/Term Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Norfolk
Telework
No - Teleworking not available for this position
ID 49222
Work Location US-VA-Herndon
Program Manager2022-49222Military OneSource (MOS) Spouse Education and Career Opportunities (SECO) Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the Military OneSource Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. 
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49187
Work Location US-VA-Herndon
Lead Military Spouse Employment Partnership (MSEP)2022-49187Military OneSource (MOS) Spouse Education and Career Opportunities (SECO) Military Spouse If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections.You will be part of a large, geographically dispersed team that works closely with Serco senior leadership, the government customer and other Serco teams to deliver quality services to our military and military spouses. In this role, you will be responsible for:- Providing management, direction, administration, quality assurance, and leadership for the execution of the Military Spouse Employment Partnership component of the contract.- Conducting operational planning, execution, and evaluation of a multi-faceted program that requires collaboration with the Department of Defense customers to identify new and innovative services for military spouse education and employment opportunities. - Providing day-to-day operational management of the career center and interaction with corporate, PMO and the government Program POC’s as appropriate.  
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49197
Work Location US-VA-Herndon
Information Security Lead2022-49197Military OneSource (MOS) Spouse Education and Career Opportunities (SECO)If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections.You will be part of a large, geographically dispersed team that works closely with Serco senior leadership, the government customer and other Serco teams to deliver quality services to our military and military spouses. In this role, you will be responsible for:- Providing management, direction, administration, quality assurance, and leadership for the execution of the information security services. - Implementation, management, security and availability of all Contractor delivered technologies, applications, user interfaces, content and Contractor computer equipment and personnel. - Responsible for Information Assurance (IA) related training, operational procedures, documentation and business processes required to obtain and retain official accreditation of the online resources by full compliance of DoD Information Assurance Certification and Accreditation Process (DIACAP). - Providing day-to-day operational management of the career center and interaction with corporate, PMO and the government Program POC’s as appropriate.  
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49192
Work Location US-VA-Herndon
Coaching Services Lead2022-49192Military OneSource (MOS) Spouse Education and Career Opportunities (SECO) If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections.You will be part of a large, geographically dispersed team that works closely with Serco senior leadership, the government customer and other Serco teams to deliver quality services to our military and military spouses. In this role, you will be responsible for:- Provide management, direction, administration, quality assurance, and leadership for the execution of coaching services. - Manage and supervise Operations Supervisors for Career Coaches delivering SECO Program services. - Provide day-to-day operational management of the career center and interaction with corporate, PMO and the government Program POC’s as appropriate.  
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49186
Work Location US-VA-Herndon
Career Coach2022-49186Military OneSource (MOS) Spouse Education and Career Opportunities (SECO)If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Military OneSource (MOS) Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses. In this role, you will be responsible for:- Providing coaching services telephonically, in-person at events as directed by the Government, and virtually through the MySECO web presence and other web-based platforms to include live chat and video coaching as directed by the Government- Providing educational materials as coordinated with the Government- Providing military spouses with the opportunity to work with the same career coach over time- Providing online career coach-led spouse cohorts around topics related to career development- Providing at least three types of services to include intake assessments, information and referrals, and career consultations for those Participants requiring enhanced career and education services- Incorporating information and resources to enhance spouses’ well-being in support of their career goals- Providing timely support to respond to military spouse needs on social media and online including LinkedIn, Facebook, and MySECO as directed by the Government- Serving as the primary government source of assistance for military spouses regarding education and career development throughout the military lifecycle- Serving as the central source of information regarding federal, state and local occupational licenses and credential requirements for military spouses in portable occupations and career fields nationwide. 
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49185
Work Location US-VA-Herndon
Career Advisor2022-49185Military OneSource (MOS) Spouse Education and Career Opportunities (SECO)Education and Career AdvisorIf you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections. You will be part of a large, geographically dispersed team that works closely with Serco program management team and other Serco teams to deliver quality services to our military/government customer and military spouses. In this role, you will be responsible for:- Receiving initial calls from Participants, via live hand-off from MOS, during SECO Spouse Career Center office hours- Providing information and referral services to Participants- Scheduling career consultations for in-depth counseling with a SECO Career Coach; and manage incoming live chats from Participants. 
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49183
Work Location US-VA-Herndon
Program Manager2022-49183Military OneSource (MOS) Spouse Education and Career Opportunities (SECO)If you love dynamic, high op tempo, challenging projects supporting the unique needs of military spouses-Serco has a great opportunity for you! Bring your expertise and collaborative skills to make an impact in the retention of our military personnel, improve access to quality career opportunities for our military spouses, and enhance satisfaction with military life.Spouse Education and Career Opportunities (SECO) is a Department of Defense program designed to assist military spouses and surviving spouses with education and career planning. SECO services are accessed and branded through the Military OneSource (MOS) program. MOS is the branded Employee Assistance Program for DoD military beneficiaries. Certified career counselors in the MOS Spouse Career Center provide education and career counseling services to all military spouses associated with the following four Spouse Education and Career Opportunities life cycle stages: career exploration; education, training and licensing; employment readiness; and career connections.You will be part of a large, geographically dispersed team that works closely with Serco senior leadership, the government customer and other Serco teams to deliver quality services to our military and military spouses. In this role, you will be responsible for:- Providing management, direction, administration, quality assurance, and leadership for the execution of this contract. - Speaking and acting on behalf of the organization with the Government SECO Program Managers, Contracting Officer (CO) and Contracting Officer’s Representative (COR). - Serving as the primary point of contact and provide overall leadership and guidance for all personnel, including assigning tasks to personnel, supervising on-going technical efforts, managing overall performance. - Responsible for the quality and efficiency of the contract, to include service delivery, technical matters, and business processes.  
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 48842
Work Location US-VA-N/A
If you love high profile and challenging projects supporting the USPTO FCS, EPO CAR, and others - Serco has a great opportunity for you!  The Network Administrator provides oversight of technical network and security operations within a small team of dedicated IT professionals in Harrisonburg VA. The ideal candidate would operate effectively independently within a cooperative team environment. Bring your expertise and collaborative skills to make an impact for the USPTO and its clients.  SERCO supports The United States Patent and Trademark Office (USPTO) which is a federal agency for granting U.S. patents and registering trademarks.New products have been invented, new uses for old ones discovered, and employment opportunities created for millions of Americans. The strength and vitality of the U.S. economy depends directly on effective mechanisms that protect new ideas and investments in innovation and creativity. The continued demand for patents and trademarks underscores the ingenuity of American inventors and entrepreneurs. The USPTO is at the cutting edge of the nation's technological progress and achievement. The ideal job for a candidate who would like to make significant contributions to the patent industry while working in a hybrid/remote work environment based in the beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. The Network Administrator position allows a wide degree of creativity and latitude and may lead and direct the work of others. In the Network Administrator role, you will:- Administer Cisco switches, routers, firewalls- Palo Alto Firewall Administration- Administration and engineering decisions related to Citrix Netscaler, StoreFront, Citrix Delivery Controllers, Desktop Virtualization, Cloud Migrations.- Administer and support hyperconverged storage engineering and administration – Specific experience with Nutanix is preferred, but not a requirement.- Administer and provide support for Windows 10, Server 2016, and other operating systems- Administer Microsoft Windows Active Directory and Group Policy to apply and enforce secure settings.- Test and apply security patches and updates to servers, workstations, and network equipment- Design/recommend changes to existing TCP/IP networks including recommending and implementing access control lists.- Conduct Security Impact Analysis on system changes to assure that system will continue to meet FISMA requirements- Design and monitor access control systems- Plan and conduct Security Awareness Training- Design Implement and monitor necessary audit and accountability controls.- Conduct Security Assessment and Authorization activities- Design, implement and monitor configuration management systems- Assure Incident Response plans are properly implemented and develop updates when necessary; maintenance controls are properly implemented and documented; and all necessary media protection is in place and properly configured- Conduct quarterly scans for baseline compliance and vulnerabilities- Develop scripts to test for security issues and remediate findings- Configuration Management- Disaster Recovery Planning and Testing- Learning and implementing new technology.- Troubleshooting issues with existing solutions- Manage and resolve multiple complex issues simultaneously.Candidates must be located in our around the Virginia area. During the pandemic, working remote is permitted, however, on-site work at the Harrisonburg, VA location may be required on occasion.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49345
Work Location CA-ON-Toronto
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. Assisted Voluntary Returns (AVR) are an indispensable part of a comprehensive Canada Border Services Agency (CBSA) removals program and are aimed at providing a humane and orderly return for failed asylum claimants to their countries of origin.The successful implementation of an AVR program requires the cooperation and participation of a broad range of actors, including the foreign national, the Canadian and foreign governments, transit countries, destination countries / country of origin, domestic and international social services organizations, and local service providers based in foreign countries.Success of the pilot project will inform future program changes or expansion to other CBSA regions. As the Program Manager, you will lead a multi-disciplinary team that works closely with the CBSA, local social services partners, and in-country support agencies to facilitate preparation, travel, resettlement, social services and financial supports.Your work is focused in the GTA but communications and liaison with international partners will be vital to ensure that expected standards and outcomes are met. You will lead resolution of any problems or concerns. As the contractor Program Manager for the Assisted Voluntary Return Pilot Project (AVRPP) in the Greater Toronto Area (GTA), you will lead a team that will assist and support foreign nationals (FN) referred by Canada Border Services Agency (CBSA) who have elected to voluntarily return to their country of origin and plan social services and financial supports to enable safe and successful resettlement.- You will build a program of safe and supportive resettlement options to enable voluntary returnees to have a positive start after departing Canada.- You will build a strong, collaborative GTA team with excellent working relationships with our customer and supply chain partners; advise and guide; challenge and address under-performance and non-compliance.- You will regularly review our local and in-country supply chain to ensure it is fit for purpose and has the capacity to meet performance standards. You will identify and review new supply chain partners, if necessary, to support areas of under-performance.- You will join our Canadian business leadership team and exercise authority and resources to achieve success.In this role, you will:·     Build and maintain key relationships with CBSA and community groups that will ensure success of AVR services.·     Take responsibility for all performance and financial accountabilities.·     Oversee overall service delivery and team performance:- - Work with CBSA to:- - - Assess eligible FNs through an intake interview.- Identify and engage community social services and support organizations within the GTA and the FNs country of origin.- Develop personalized AVR plans.- Work in-country with locally contracted agencies and with the FN who has returned to their country of origin to support and monitor the FN and evaluate the process.- Proactively report on program successes and failures to assist in on-going improvements to the program delivery model.- Issue and verify secure incentive payments to FNs. Maintain a complete audit trail.·     Conduct monthly performance reviews and attend monthly program delivery and evaluation meetings with CBSA representatives.·     Identify and implement opportunities to improve contract performance; establish goals to address under-performance; develop and monitor performance improvement plans.·     Identify and report on risks and issues as appropriate, and lead on resolution of operational, contractual and performance issues as they arise.·     Build effective and productive relationships with partners based on three key factors for success: mutual trust and understanding, openness and excellent communications, and a joint approach to managing delivery.·     Establish a collaborative working environment among all stakeholders to facilitate partnership working and high levels of motivation, innovation, and communication.·     Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.   
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-ON-Toronto
Telework
No - Teleworking not available for this position
ID 49324
Work Location US-CA-San Diego
If you love high profile and challenging programing projects supporting the Defense Logistics Agency - Serco has a great opportunity for you!  This Stock Clerk will be on a dynamic team, receiving, storing, and issuing equipment, materials, supplies, merchandise, foodstuffs, or tools, and compiles stock records of items in stockroom, warehouse or storage yard at our North Island, CA location.  Bring your expertise and collaborative skills to make an impact towards our military defense. Serco supports the Defense Logistics Agency as a prime for their DLA CMS contract. Our team compiles reports on use of stock handling equipment, adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes, and refusal of shipments to ensure the safety of the military employees and to allow them to perform their missions successfully. Visit these links for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco.) You will be part of a team that works closely with the customer and other Serco teams that have been recognized by the DLA and the industry for their outstanding contributions to the contract and program. In this Stock Clerk role, you will:- Sort, or weigh incoming articles to verify receipt of items on requisition or invoice- Examine stock to verify conformance to specifications- Store articles in bins, on floor or on shelves, according to identifying information, such as style, size or type of material, fills orders or issues supplies from stock- Prepare periodic, special or perpetual inventory of stock, and requisitions articles to fill incoming orders.- May mark identifying codes, figures, or letters on articles- May distribute stock among production workers, keeping records of material issued- May make adjustments or repairs to articles carried in stock- May cut stock to site to fill order.
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-CA-North Island
Telework
No - Teleworking not available for this position
ID 49329
Work Location US-TN-Millington
Serco supports the Navy Personnel Command (NPC) by recruiting the best quality men and women from the diverse population of our country.  Our team takes care of our Nation’s Sailors (Active, Reserve and Retired) by building and maintaining their Official Military Personnel Files (OMPF).  These files are critical to a Sailor’s promotions, benefits, and awards.  Our team support offices within Navy Personnel Command (NPC) PERS-3 by maintaining and providing complete and accurate personnel records and records-related information to authorized users throughout the Navy and other federal agencies. This position is responsible for complete and accurate document creation, filing, duplication, and routing, as assigned by the supervisor. Daily support includes scanning documents using high-speed scanners, flatbed scanners, and/or microfiche readers/scanners to include non-standard size documents such as photos, college transcripts, and/or microfiche in accordance with the SOP This work involves handling proper handling of Personally Identifiable Information (PII). In this role, you will receive basic training and be a part of a team which:- Accepts correspondence from Fleet and support commands from around the country- Prepares, Validates and Verifies documents for completeness, accuracy and suitability.  Then scans them for entry into a Sailor’s OMPF- Follows strict guidelines in protecting the Sailor’s Personally Identifiable Information (PII)
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-TN-Millington
Telework
No - Teleworking not available for this position
ID 49302
Work Location US-VA-Herndon
Serco-NA has a career opportunity for a Junior level Pricing Analyst to support our Corporate Pricing Team in Herndon, Virginia (hybrid telework 1 day remote). You will be working with other Pricing Analysts while learning how to support competitive, strategic proposal efforts, international opportunities, as well as follow-on pursuits. This is a position that will require extensive collaboration with cross-functional proposal teams, subcontractors, and possibly Senior Organization. Must be able to work under deadlines and constraints as well as multitask across a variety of tasks. In this role you will be responsible for:- A variety of estimating and pricing activities as an integral member of the Pricing Team and will report to the Pricing Director.- This is a position requiring good reading comprehension skills, good communication skills, responsiveness, attention to detail, demonstrated problem solving skills, ability to multi-task, compliance with our estimating system, a willingness to work extended hours as needed, and make revisions and see a proposal through to completion.- You will assist technical personnel in the development of credible resource estimates (BOEs) to contribute to the development of winning business strategies.- Coordinate closely with other pricing analysts and contract representative personnel to develop proposal pricing and cost volume artifacts.- Work comfortably with MS Excel, existing pricing models and/or templates, as well as quickly assimilate new methodologies.- Work independently and as part of a team.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49057
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role, you will:- Read and interpret specifications, scopes, drawings, or sketches to determine work requirements.- Document all information concerning the work performed, labour and materials used to complete assigned work- Be available for on call standby duty after hours and weekends as required, according to regularly posted schedule. - Will be required to work in remote and isolated sites.- Preparation of cost estimates for clients.- Train apprentices up to Journeyperson standard and endorse appropriate documentation.- Required to operate light duty vehicles, and other equipment necessary in the performance of assigned duties.- Participate in assigned training/certification to perform work of the contract and ensure that these certificates are current and valid to perform job duties.- Ensure all assigned deliverables and other reports are completed accurately and on time.- Ensure that accurate work order updates are provided in a timely fashion including entries into Computerized Maintenance Management Software and work order closure.- Perform work on door lock and lock systems in general.- Visibly demonstrate Serco Values and work practices while completing duties.- Required to work at heights.- Required to operate aerial lifts.- Other related duties relevant to this position as may be required.
Category
Logistics
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 49233
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management.
Category
Purchasing
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49232
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad experience in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management. 
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49231
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you! Bring your technical expertise and collaborative skills to make an impact here at Serco. You will be on a critical team working with the customer at our Maryland location.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will possess the following capabilities: - Has experience with agile development processes.- Has experience with source code control systems, such as Git.- Serve as team lead at the level appropriate to the software development process being used on any particular project.- Design and development of relational and non-relational database applications.- Use of orchestration frameworks such as Spring and Kafka.- Familiarization with queue management systems- Develop or implement algorithms to meet or exceed system performance and functional standards.- Develop and execute test procedures for software components.- Develop software solutions by analyzing system performance standards and conferring with users or system engineers; analyzing systems flow, data usage and work processes; and investigating problem areas.- Modify existing software to adapt to new hardware or to improve its performance- Design, develop, and modify software systems, using scientific analysis and mathematical models to predict and measure outcomes and consequences of design decisions- Java development using the Eclipse IDE (Integrated Development Environment).- Development of Java 2 Enterprise Edition (J2EE) applications- Experience using collaboration and software development tools (ie. Atlassian).- Software development using continuous integration practices- Experience with container technologies (ie. Docker).- Unix shell scripting- Development of event driven or data driven analytics
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49230
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in defining and implementing schedule software (MS Project, Primavera, or specific program mandated software, etc.) management processes and procedures- Implement schedule version control processes, policies and procedures- Assist in maintaining and developing the environment for the overall Master Program/Project Schedule and or the integration of multiple project schedules into an overall Master Program Schedule- Maintain the schedule product build, staging, testing, deployment and integration- Define and implement schedule configuration management processes and procedures; such as creating product build scripts and procedures, and integrate those scripts with the schedule build process- Develop schedule version control processes, policies and procedures and ensures that they are followed on development or operational schedule development and implementation projects- Facilitate weekly meetings- Provide recommendations to the program manager for allocation of management reserve to address resource/schedule constraints- Coordinate a cross-walk of milestones and interdependencies among projects and/or functional areas (engineering, manufacturing, test, quality control, etc.)
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 49229
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist in defining and implementing schedule software (MS Project, Primavera, or specific program mandated software, etc.) management processes and procedures- Implement schedule version control processes, policies and procedures- Assist in maintaining and developing the environment for the overall Master Program/Project Schedule and or the integration of multiple project schedules into an overall Master Program Schedule- Maintain the schedule product build, staging, testing, deployment and integration- Define and implement schedule configuration management processes and procedures; such as creating product build scripts and procedures, and integrate those scripts with the schedule build process- Develop schedule version control processes, policies and procedures and ensures that they are followed on development or operational schedule development and implementation projects 
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 48615
Work Location CA-ON-Chatham
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. This is a Bilingual (French and English) position. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Chatham
Telework
No - Teleworking not available for this position
ID 49284
Work Location US-VA-N/A
Program Description **This internship will be 100% virtual and will not include any required on-site visits to Serco locations.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the SharePoint Intern, you will support the Serco NA IT SharePoint Team leading Serco’s efforts in SharePoint solutions and usability. This is an exciting opportunity to learn how a computer system and software can strategically support business objectives and mission. You will gain experience in translating IT requirements in support of users’ needs and learn how to explain out-of-the-box functionality. You will gain opportunities to provide business process improvement support to effectively create and configure content on Microsoft SharePoint (SharePoint Online or SharePoint Server 2019). You will also learn how to serve as a liaison to the business with capabilities to document requirements and create workflows or collaborate with peers to create a solution acceptable to the business. Responsibilities - Analyze SharePoint solutions and improve usability and usage.- Gather requirements and analyze technical data.- Develop simple forms, administer, and support SharePoint with out-of-the-box features and optimize custom solutions as needed by the business. - Develop technical and training materials. 
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49283
Work Location CA-NL-Goose Bay
Program Description **This internship is 100% in person onsite at the Serco office in Goose Bay, Labrador, Canada. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Logistics Services Intern, you will be part of a team at 5 Wing Goose Bay, Labrador that delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Royal Canadian Air Force’s Department of National Defence (DND). This team works on behalf of DND no fail mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location. Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. Responsibilities  - Research and recommendations for pricing model for additional commercial rates for Logistics Services.- Assist with inventory counts and recording.- Build reports for individual managers that provide efficient operation of their individual departments. - Attend service delivery for each section including: Supply, Accommodations, Janitorial, and a Vehicle Maintenance, Heavy Equipment, and Roads and grounds.  Offer suggestions to Section Managers and Senior Manager for more efficient operation and service delivery.- Assist in the review and development of employee checklists for service delivery in the Logistics Department.- Attend operational meetings.
Category
Internships
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 49168
Work Location CA-ON-Toronto
Purpose of the Job:- Responsible to lead and deliver large client and contract-driven operational changes/assigned special projects and accountable for ensuring the successful delivery of the Driver Examination Services (DES) contract and Serco Canada Inc as a whole. Primary Duties and Responsibilities:Facilities Management:- Liaise with landlords and building management on rental matters as directed by the Manager Facilities & Occupational H&S.- Prepare construction cost estimates for leaseholds improvements.- Responsible for overseeing the activities of contractors - Prepare SOW and manage interior building renovations projects as directed.- Support both the review of lease offers to ensure contractual compliance and the negotiation of terms and conditions as required.- Provides direct oversight for Technical, Maintenance and Building activities within the facilities budget to ensure compliance.- Supports the standard operating procedures for facilities maintenance.- Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment. Implement, administer, and coordinate safety training program.- Administration of invoices from vendors and contractors as required, including processing of all incoming utilities and renovation invoicesOperations - Assists in the monitoring of lease expiry dates, liaises with landlords, and organizes installations and other services for all DriveTest locations including travel points and the Support Office.- Coordinates moves, organizes movers, and arranges for the movement of furniture and equipment and for a variety of services such as telephone and hydro.- Coordinates purchasing requirements as directed.- Attends management meetings, on behalf of the Manager Facilities & Occupational H&S.- Manage the continuous improvement initiatives and operational efficiency gains- Assists in the supervision contractors and third parties as required.Health & Safety: - Ensure that code compliance and guidelines are met as they relate to the operation of the building's infrastructure. Responsible for alerting management of building discrepancies and deficiencies.- Ensures compliance with management responsibilities and participates in the establishment and implementation of processes to identify and eliminate or reduce risks to the safety of Support Office staff and the public.- Ensures that department staff are in compliance with the processes provided for their safety and encourages reporting of any hazards, impacts and risks of which they are aware.- Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and single-lines as well as documentation mandated for the purpose of maintaining regulatory compliance.- Attends Office Workplace Health and Safety Committees as required
Category
Facilities/Security
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49317
Work Location US-CA-San Diego
Installation Specialist (IS) - San Diego, CA Calling on the next Installation Specialist (IS) that has the ability, skillset and experience to lead challenging C5ISR projects for the US Navy.  Serco has an opening for a highly desired candidate to lead Governmental installations on various US Ships / Submarines. In this role you will:- Manages a team of installers who are responsible for installing, servicing, and repairing structures and major components. Responsible for scheduling and overseeing the installation of products.- Ensures adherence to contract specifications and established policies and procedures.- Familiar with a variety of the field`s concepts, practices, and procedures.- Relies on experience and judgment to plan and accomplish goals.- Positive energy and attitudes are 100% plus in ensuring potential employee(s) can perform at a high level, delivering the required project, and adhering to all company policy and procedures.   If you have the motivation and drive to lead a strong group with excellent team members, this is your opportunity to join a highly recognized company in the Defense contract industry. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 49325
Work Location US-MS-Pascagoula
Navy Configuration Management Specialist If you love high-profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you!  The Configuration Management Specialist will support a US Navy shipbuilding program office in Pascagoula, Mississippi, by overseeing ship configuration and change incorporation for Navy ships.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. The successful candidate in this role will: - Be integrated into the Project Office Engineering Services, Configuration and Data Management support team tracking technical challenges and changes to ship systems for US Navy ships under construction.- Under general supervision, will be responsible for managing engineering design data that specifies and details moderately complex engineering requirements. - Implement configuration practices in accordance with government and industry standards in response to contractual requirements.- Design, develop, and establish moderately complex configuration and data management documentation based on program requirements.- Participate in design reviews, audits, schedules, budgets, and maintain relevant documentation.- Identify requirements and coordinates the development, implementation, and maintenance of configuration management systems.- Collect and research data; utilizing experience to complement data in drawing valid conclusions.- Provide analysis of proposed design changes to determine the effect on the overall system.- Act as liaison between functional groups.- Process configuration change documents and records information to manage configuration items effectively, including the status of proposed, implemented, and approved changes.- Recommend methods of improvement.- Participate in special studies of moderate complexity.- Participate in the development and maintenance of moderately complex databases.- Perform additional duties and responsibilities as assigned.  
Category
Engineering/Ship Construction
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-MS-Pascagoula
Telework
No - Teleworking not available for this position
ID 48886
Work Location US-VA-Herndon
Serco is seeking a Project Manager to join our talented and fast-paced team supporting millions of people applying for healthcare coverage via the Federal Facilitated Marketplace (Marketplace). As a project manager, you will manage all aspects of project delivery, providing guidance and influencing adherence to established best practices, processes and timelines to drive successful outcomes. Full-time remote work is currently in effect due to the pandemic. When it is safe to return to work, this role will primarily be located in Serco’s Herndon, VA office with option for part-time telework. Duties and Responsibilities - Manage multiple simultaneous medium-large size projects from inception to completion.- Coordinate with all the product line managers and other cross functional project stakeholders in all the aspects of project delivery. - Utilizes project resources in understanding and assisting in the definition of project scope, objectives, and priorities. - Analyze dependencies within the project as well as other active efforts on the program.- Responsible for getting a buy-in from all stakeholders in service delivery, operations, quality and IT to ensure a seamless deployment.- Manage and builds project schedules/plans to support project delivery- Utilize established mechanisms for monitoring and reporting the project progress to senior leadership and client.- Ensures projects are completed on time and schedule following established procedures and contract expectations. - Plan for potential risks on the assigned projects, create mitigation and contingency plans accordingly to minimize impacts to the delivery of simultaneous project efforts.  - Communicate with senior leadership and client representatives concerning project delivery or scheduling conflicts. - Creates daily/weekly status reports highlighting project status for team and leadership. - Has teamwork approach to conflict resolution, inter-group activities.- Operates with minimal level of supervision and able to make timely and sound decisions.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49318
Work Location CA-ON-Kingston
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kingston
Telework
No - Teleworking not available for this position
ID 49290
Work Location CA-ON-Toronto
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 47793
Work Location US-VA-Harrisonburg
If you love high profile and challenging projects supporting the USPTO FCS, EPO CAR, and others - Serco has a great opportunity for you!  The Network Administrator provides oversight of technical network and security operations within a small team of dedicated IT professionals in Harrisonburg VA. The ideal candidate would operate effectively independently within a cooperative team environment. Bring your expertise and collaborative skills to make an impact for the USPTO and its clients.  SERCO supports The United States Patent and Trademark Office (USPTO) which is a federal agency for granting U.S. patents and registering trademarks.New products have been invented, new uses for old ones discovered, and employment opportunities created for millions of Americans. The strength and vitality of the U.S. economy depends directly on effective mechanisms that protect new ideas and investments in innovation and creativity. The continued demand for patents and trademarks underscores the ingenuity of American inventors and entrepreneurs. The USPTO is at the cutting edge of the nation's technological progress and achievement. The ideal job for a candidate who would like to make significant contributions to the patent industry while working in a hybrid/remote work environment based in the beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. The Network Administrator position allows a wide degree of creativity and latitude and may lead and direct the work of others. In the Network Administrator role, you will:- Administer Cisco switches, routers, firewalls- Palo Alto Firewall Administration- Administration and engineering decisions related to Citrix Netscaler, StoreFront, Citrix Delivery Controllers, Desktop Virtualization, Cloud Migrations.- Administer and support hyperconverged storage engineering and administration – Specific experience with Nutanix is preferred, but not a requirement.- Administer and provide support for Windows 10, Server 2016, and other operating systems- Administer Microsoft Windows Active Directory and Group Policy to apply and enforce secure settings.- Test and apply security patches and updates to servers, workstations, and network equipment- Design/recommend changes to existing TCP/IP networks including recommending and implementing access control lists.- Conduct Security Impact Analysis on system changes to assure that system will continue to meet FISMA requirements- Design and monitor access control systems- Plan and conduct Security Awareness Training- Design Implement and monitor necessary audit and accountability controls.- Conduct Security Assessment and Authorization activities- Design, implement and monitor configuration management systems- Assure Incident Response plans are properly implemented and develop updates when necessary; maintenance controls are properly implemented and documented; and all necessary media protection is in place and properly configured- Conduct quarterly scans for baseline compliance and vulnerabilities- Develop scripts to test for security issues and remediate findings- Configuration Management- Disaster Recovery Planning and Testing- Learning and implementing new technology.- Troubleshooting issues with existing solutions- Manage and resolve multiple complex issues simultaneously.Candidates must be located in our around the Harrisonburg, VA location. During the pandemic, working remote is permitted, however, on-site work at the Harrisonburg, VA location may be required once safety restrictions are lifted. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Harrisonburg
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 48906
Work Location US-CO-N/A
Looking for a challenging and exciting career opportunity and the ability to work with a great team? Check out this opportunity and apply today! If you’re looking for a high profile and challenging Network IP and Data Path Engineer position supporting Centers for Medicare and Medicaid (CMS), then Serco has a great opportunity for you! This Network IP and Data Path Engineer will be on a dynamic team, supporting our CMS program at our Colorado Springs, CO location. Bring your expertise and collaborative skills to make an impact towards your career.Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. The Network IP and Data Path Engineer plays a critical role in the design, planning, implementation, documentation and troubleshooting of a large commercial network.  In this role you will:- Assist in designing, planning, implementing, documenting and troubleshooting the Serco-CMS core, access, and cloud networks as they relate to application data flow and interoperability, with particular emphasis on end-to-end application delivery, IP address management, infrastructure and application monitoring, and the application of new technologies, with a focus on collaborative project requirement gathering and project design as a technical expert.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Colorado Springs
Telework
Yes - May Consider Full Time Teleworking for this position
ID 48593
Work Location CA-ON-Mississauga
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support. Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 49331
Work Location US-ID-Lewiston
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Lewiston, ID! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $30.75 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OR-Troutdale
Telework
No - Teleworking not available for this position
ID 49328
Work Location US-WA-Renton
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Renton, WA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $35.55 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WA-Walla Walla
Telework
No - Teleworking not available for this position
ID 49333
Work Location US-CO-N/A
Join our pool of dedicated, experienced counselors providing non-medical counseling services to Service members and their Families worldwide. The Military and Family Life Counseling (MFLC) Program was established to expand access to confidential counseling and reduce the barriers and stigma often associated with seeking counseling support. The stresses of Military life are complex, requiring a wide range of problem solving skills in areas such as: single parenting; child care; spousal employment; fluctuating Family income; frequent relocations; isolation from other extended Family members; child education; and children coping with the absence of a parent. The DoD and Serco recognizes these difficulties and is committed to providing the necessary in person counseling support to all Active and Reserve Service members and their Families.  In this role, you will: Non-medical Counseling Services: - Deliver “just in time” services via “walk around/coaching” approach (psychoeducation).- Identify personnel and family needs to provide a "get-well" plan.- Make referrals and warm transfers to military and community resources according to the needs of personnel and families.- Manage duty to warn and restricted reporting situations in accordance with DoD protocol.- Participate in individual and group supervision.- Share information regarding trends and issues encountered at service location.- Participate in in-services/training, quality improvement committees or other activities as assigned. Outreach and Awareness:  - Partner and augment activities family and personnel programs and services.- Build coalitions and connect with federal, state, and local resources and non-profit organizations.- Consult with military commands and installation service providers.- Advise on curriculum development in response to new presentation requests from military leadership.- Develop and implement approved training and education programs and materials. MFLC Assignments Available: Rotational/Adult, Rotational/Child Youth Behavioral (CYB), On-Demand, Surge. Travel:  Travel is required to accomplish mission goals to include evenings and weekends with the ability to use all modes of transportation.  This position requires access to US Government facilities and systems. US Citizenship, a valid driver’s license, auto insurance and reliable transportation to travel to assigned locations and nearby facilities is required.  Work Conditions: Flexibility to work non-standard hours as needed in order to properly serve and assist clients. Job assignments may require working at client site and/or alternative sites where working conditions may vary.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AR-Little Rock AFB
Telework
No - Teleworking not available for this position
ID 48595
Work Location CA-ON-Kenora
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kenora
Telework
No - Teleworking not available for this position
ID 49327
Work Location US-AP-Kwajalein
Exciting New Career opportunity supporting the US Space Fence Operations upon our award! Serco is seeking a strong Radar/Communications Tech to be responsible to complete all actions necessary to assure radar comm-electronics systems are serviceable, safely operable, and properly configured to meet mission requirements and system readiness. This position is continget upon your ability to maintain/transfer your Secret Clearance.  In this role, you will:- Perform inspections, repairs, modifications, analyses, and other maintenance-related tasks.- Maintain logs, records, inspection forms, and MIS reflecting equipment status, inspections and maintenance performed; Request depot level maintenance when the maintenance required is beyond the scope, capability, and authorization given.- Report equipment circuit operational capability status changes for all system outages as they occur.- Input Maintenance Data Collection data and other data into the government Integrated Maintenance Data System. Maintain, calibrate and repair comm-electronic equipment, including upgrades and modifications.- Schedule maintenance downtime: Document scheduled and unscheduled maintenance events.- Comply with and respond to Technical, Field Change and Engineering Change orders.- Determine repairable status of failed assets and restore serviceability.- Maintain Configuration Control.- Maintain equipment IAW Technical Orders to minimize the effects of corrosion on comm-electronic equipment.- Implement, document and practice maintenance safety procedures.- Support troubleshooting/coordination and reporting of long-haul circuit outages.- Assist with development of Operating Instructions, implement on-site quality program. Assist other Space Sensor Program personnel as needed.- Perform contingency radar operator duties as required.
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
MH-Kwajalein Atoll
Telework
No - Teleworking not available for this position
ID 48613
Work Location US-AP-Diego Garcia
JOIN OUR TEAM that provides this service to United States and Naval Support Facility in Diego-Garcia, British Indian Ocean Territory (BIOT). Serco is seeking a strong Supply Specialist to be responsible to perform functions at the mission site and program level pertaining to the management, control, acquisition, storage, safeguarding, and issue of Government-furnished or contractor acquired supplies and equipment. This mission is vital to keeping existing satellites safe and to provide critical information to organizations launching new satellites in the future. One of the assets USSF uses to accomplish this mission is the Ground-based Electro Optical Deep Space Surveillance (GEODSS) System. This position is contingent upon your ability to maintain/transfer your Secret Clearance.  In this role, you will:- Plan and develop procedures, coordinate policy, and provide control to obtain required supplies, materials, and equipment.- Provide control over inventory by expediting, receiving, storage, disposition, and property accountability. - Instruct and advise operations and maintenance personnel in all applicable areas concerning required material and property control and associated procedures.- Assure proper procedures are followed, including obtaining required company or customer approvals, before initiating contractor direct purchase.- Provide supply support for mission items.- Maintain equipment accounts and supply point accountability at 100%. Order materials through Government supply system, or through local purchase when authorized by the Government. Establish and maintain Government supply system accounts.- Support other mission locations with ordering, Government coordination and inventory reconciliation.- Act as primary Due-in for Maintenance (DIFM) Monitor, Bench Stock Monitor, Equipment Custodian, Supply Point Monitor, Shelf-life Monitor, Precious Metals Recovery Program Monitor, Activity Supply Limited Inspector, Environmental Compliance Contact, and Records Custodian.- Manage the receipt, storage, inspection, and distribution of Hazardous Material (HAZMAT) brought onto the mission site.- Maintain Material Safety Data Sheets (MSDS) and list of HAZMAT.- Coordinate with Site and Program Management in the preparation of documentation and reports concerning or involving supply actions or status.- Turn in property for disposal and demilitarization.- Maintain status and expenditure data for supply items.- Perform packing, crating, pickup and delivery of items.- Coordinate shipments. - Perform contingency optical sensor operations duties and additional duties as required.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IO-Diego Garcia
Telework
No - Teleworking not available for this position
ID 49036
Work Location US-DC-Washington
Sr. Navy Acquisition Management Specialist - AEGIS B/L 9 SMESerco has a great opportunity for you to take a leadership role in supporting U.S. Navy Aegis Weapons System acquisition programs for our ships and sailors. Join an integrated government-industry team in and around the historic Washington Navy Yard right by Nationals Stadium, but primarily remote during this time of max telework. Use your expertise and collaborative skills to positively impact our national defense and make a difference in the world’s greatest Navy.Serco will provide technical support to its customer, a defense acquisition program management office which is responsible for the development, acquisition, production, fielding, and lifetime support of critical surface ship systems. This senior-level position has aspects of defense acquisition management, contract management, financial management, and other related acquisition skills.In this role you will:- Be the recognized Aegis Baseline 9 Subject Matter Expert.- Be well-versed in the defense acquisition process and areas relating to acquisition policy and best practices including acquisition streamlining and be able to apply that knowledge and experience in executing actual programs.- Be knowledgeable in new acquisition practices such as rapid acquisition, DEV/SEC/OPS, use of collaboration tools, and data analytics in support of the program office.- Manage schedules and plans of action related to system acquisition. Support may include program and milestone reviews, budget management, coordination with higher-level acquisition and sponsor organizations under program office leadership, and coordination with Fleet support organizations on behalf of the program office.- Support program office tasking related to acquiring complex Naval systems. Work will require coordinating and collaboration with staff from the program office, other contractors, system developer/manufacturer, and government field activities or labs.- Support senior government personnel and project managers as the technical expert in various acquisition and management activities related to design, product development, test, production, or in-service support. Assist in program office management of projects, tracking progress against schedules, managing acquisition tasking and funding of supporting organizations, driving, and coordinating accomplishment of actions, coordinating the development of proposed solutions to issues, managing risk, supporting meetings, and providing critical analysis of acquisition processes and progress on behalf of the government program management office. - Perform additional duties and responsibilities as assigned.
Category
Other
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
Telework
No - Teleworking not available for this position
ID 47705
Work Location US-PA-N/A
If you love a high energy and fast-paced environment - Serco has a great opportunity for you! The Operations Manager will be on a dynamic team, supporting customers with processing their retirement pensions. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 40 + member team that works closely with the customer and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work and reports directly to the Project Manager for this line of business.  In the Operations Manager role, you will:- Ensure contractual deliverables for the function and service lines are met or exceeded, includes service levels, KPIs and acceptable quality standards. - Provide proactive identification and communication of staffing needs to support the function and service line contractual deliverables. - Be responsible for overall success of the assigned functional area and service lines and will be required to know “what works”.- Ensures implementation of functional area structure which includes but is not limited to development, coordination, documentation and evaluation of processes, goals, objectives, policies, procedures, workflows and work standards.- Achieve operational objectives by: contributing information and recommendations, maintaining quality customer-service standards, identification of risk, issues and opportunities (RIOs), mitigation of risks and issues within functions and service lines, participating in audits, review of contract deliverables, and identifying trends. - Provide Day-to-day personnel oversight includes but is not limited to coaching, mentoring, monitoring and development of supervisory direct reports with the goal of creating capable, engaged team contributors and leaders.- Will collaborate with Site Services and Operational Excellence Leaders to ensure enablers are in place to support operations.- Create an environment that allows engagement goals to be met.- Identify and implement process efficiencies and continuous improvement efforts.- Will provide strategic function and service line planning that is balanced by collaboration with leaders across the program.- Understanding of the client’s goals and definition of “good”. - Track and submit data for weekly, monthly, quarterly, annual, and ad hoc reports, presentations, or other reporting deliverables to the PMO and client. - Identify and mitigate risks and issues in workflows and as related to person.Candidates must be located in or around Pittsburgh, Pennsylvania.   
Category
Operations Management
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Pittsburgh
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49319
Work Location US-WA-Bremerton
Shipyard Laborer - Bremerton, WA Are you looking to get into the Shipyard industry? Serco is looking for Shipyard Laborers to join a high-profile and challenging project supporting the US Navy. Shipyard Laborers will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. This position will be based in Bremerton, WA.  You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.   In this role, you will:- Performs general manual labor including loading, unloading, lifting and moving supplies and materials.- Must perform duties as a fire watch and welder`s helper as well as install electric cable when needed.- May require a high school diploma or equivalent.- Works under immediate supervision.- Primary job functions do not typically require exercising independent judgment.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WA-Bremerton
Telework
No - Teleworking not available for this position
ID 49104
Work Location US-CO-Peterson AFB
Audio Visual Engineering Technician IV - Colorado Springs, CO This cleared AV Engineering Tech IV position will support the buildup and modernization of facilities across Colorado Springs by integrating Audio Visual systems in secure DoD environments. In this role, you will:- Provides expert judgment and analysis for the design.- Development and implementation of technical products and systems. - Resolves highly complex technical issues.- Conducts advanced research.- Recommends alterations to development and design to improve quality of products and/or procedures. - Familiar with a variety of the field's concepts, practices, and procedures. - Relies on extensive experience and judgment to plan and accomplish goals. - Performs a variety of tasks. - Leads and directs the work of others. - A wide degree of creativity and latitude is expected. - May report to an executive or a manager.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CO-Peterson AFB
Telework
No - Teleworking not available for this position
ID 49282
Work Location US-AL-Huntsville
*WBB is now part of Serco Serco provides a fast-paced, collaborative work environment where individuals have an opportunity to support multiple cutting-edge projects for top government and commercial leaders.  We offer opportunities to solve problems and improve processes while leveraging the newest technologies to provide our customers the highest quality products and services.  This position is based out of our Huntsville, AL office with travel and remote work options supporting out-of-area DoD, Federal Civilian, and commercial customers as required. Candidate will provide multi-disciplinary support to government system acquisition program management offices and will serve as an adviser to government personnel.  Duties will include planning, executing, and controlling acquisition programs; organizing, training, and supervising a support staff.  Will work with senior government personnel on a regular basis, and will frequently be called on to provide briefings and lead large meetings.  The ideal candidate for this position possess U.S. Army acquisition experience with an active Top Secret clearance. Acquisition experience from other DoD service acquisition organizations is also considered highly relevant.  The Senior Acquisition Program Manager is responsible for providing acquisition management support services to ensure the effective and efficient delivery of acquisition services in support of the customer’s mission.  Services include some or all of the following: - Requirements, program strategies, and acquisition plan development- Project execution- Bid and proposal review/analysis- Other related services associated with the acquisition processThe ideal applicant is versatile, with a broad background and demonstrated ability to produce quality work. Must be comfortable in a challenging, multi-tasking, dynamic, high-tempo, deadline-intensive environment with a flexible work schedule supporting multiple customers.  Applicants must also have excellent listening as well as oral and written communication skills and be able to work collaboratively with customers and colleagues. 
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-AL-Huntsville
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49270
Work Location US-OH-Euclid
If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Administrative Clerk will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, Ohio location.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees.   Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. In the Adminisrative Clerk role you will: - Be the liaison between our government customer and its participants.- Effectively resolve customer issues, requests and inquiries. - Provide base level customer service. - Manage inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response, keeping accurate records of all conversations, and meeting contractual qualitative and quantitative targets. - Perform tasks associated with call handling to include basic plan and participant file research and updates. - Prepare and scan documents into PBGC systems.- Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.- Relies on instructions and pre-established guidelines to perform the functions of the job. Candidates must be located in or around the Euclid, Ohio Area. Working remote is an option for this position.  However, you will be required to work onsite at the Euclid, Ohio location (on occastion).
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49308
Work Location CA-ON-Winchester
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.         
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Winchester
Telework
No - Teleworking not available for this position
ID 49303
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa
Telework
No - Teleworking not available for this position
ID 49315
Work Location US-KY-Louisville
Join Serco as a Fleet Mechanic in Louisville, KY! Serco supports a large utility fleet operating diagnosing and repairing light duty vehicles, medium and heavy-duty diesel trucks. In this role, you will:- Operate automotive, construction and material handling equipment, hydraulic systems, aerial platform inspection and repair.- Inspect, diagnose, and repair bucket truck and digger derrick hydraulic systems.- Perform engine, electrical and drivability diagnostics/repair.- Perform DOT inspections and manufacturer suggested servicing- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-KY-Louisville
Telework
No - Teleworking not available for this position
ID 49286
Work Location US-CO-Colorado Springs
Join Serco as a Light/Medium Vehicle Fleet Mechanic II in Colorado Springs, CO! Serco supports a large municipal and utility fleet (4,000+ units) performing preventative maintenance, diagnosing and repair of a diverse equipment set (light, medium and heavy duty diesel/gas cars/trucks; off-road construction equipment, snow plows, ATVs, Motorcycles, Generators, VAC trucks, and ancillary equipment).   You will be part of a team that has been voted one of the best 10 service companies to work for in the United States for the last 5 years! In this role, you will:- Perform operational and functional inspections, repairs, and maintenance on light to medium duty fleet vehicles and various construction equipment- Ability to work on a diverse equipment set, which includes mowers, trailers, trenchers, wood chippers, aerial manlifts, police sedans, light/medium trucks, SUV’s, Vans, sedans, snow plows, sanders, mounted/non-mounted attachments, specialty equipment, etc.- Operate and perform diagnosis on equipment, maintain and repair hydraulic systems, route and replace hydraulic lines, check system for leaks and proper operation.- Perform advanced diagnosis and repair of complex electrical systems with OEM diagnostic tools and software (Ford, Dodge, GM, etc.).- Perform welding repairs when required- Perform routine vehicle and equipment preventive maintenance inspections, DOT inspections and replace fluids, checks lights and other electrical system components, etc.- Provide clear and accurate information when entering work order data into a fleet maintenance system.- A certain degree of creativity and latitude is expected. - Work under general supervision and is a self-starter. - The list of duties does not include ALL duties that may be assigned to this position.
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position

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