Serco Inc.

Career Opportunities


Here are our current opportunities matching your search. Please click on job title to view additional information, where you can also access the direct link to apply.

Enter job search criteria / Perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 4 of 18

ID 49285
Work Location US-CO-Colorado Springs
Join Serco as a Fleet Mechanic I in Colorado Springs, CO! Serco supports a large municipal and utility fleet (4,000+ units) performing preventative maintenance, diagnosing and repair of a diverse equipment set (light, medium and heavy duty diesel/gas cars/trucks; off-road construction equipment, snow plows, ATVs, Motorcycles, Generators, VAC trucks, and ancillary equipment).   You will be part of a team that has been voted one of the best 10 service companies to work for in the United States for the last 5 years! In this role, you will:- Perform tire inspections, repairs, and changes in the shop and on the road side for cars, pick-ups, trucks and off-road equipment.- Perform operational and functional inspections, repairs and maintenance on fleet vehicles and equipment- Perform inspections, repair and maintenance operations on a variety of powered, non-powered equipment, and vehicles- Ability to work on a diverse equipment set, which includes mowers, cranes, backhoes, trailers, trenchers, bulldozers, excavators, wood chippers, asphalt laying equipment, diggers and pole setting equipment, aerial manlifts, cranes, medium and heavy trucks and mounted/non-mounted attachments.- Operate and perform diagnosis on equipment, maintain and repair hydraulic systems, routes and replaces hydraulic lines, check system for leaks and proper operation.- Perform diagnosis and repair complex electrical systems.- Perform minor welding repairs when required in a field environment.- Perform routine vehicle and equipment preventive maintenance inspections checking, DOT inspections and replaces fluids, checks lights and other electrical system components, etc.- Provide clear and accurate information when entering work order data into a fleet maintenance system.- A certain degree of creativity and latitude is expected.- Work under general supervision and is a self-starter. - The list of duties does not include ALL duties that may be assigned to this position.
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 49259
Work Location CA-ON-Kirkland Lake
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kirkland Lake
Telework
No - Teleworking not available for this position
ID 49281
Work Location US-VA-Herndon
Program Description **This internship is 100% in person onsite at the Serco headquarters office in Herndon, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description Serco is seeking to hire an IT Service Delivery Intern to join our highly engaged desktop technical team. In this team, we use cutting edge technology to support our over 9,000 colleagues across Serco. The team is responsible for the delivery of IT services to include change management, configuration management, IT infrastructure planning and projects tracking, IT budget compilation and management, IT procurement, IT security review and remediation, service desk ticketing and reporting,  and asset management. This internship is an exciting opportunity to gain exposure to how IT directly impacts program performance within a business through experience working within the IT service delivery model as well as the technology and processes used within the enterprise. As the IT Service Delivery Intern you will support and maintain organizational computer systems, desktops, and peripherals, which includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.   You will troubleshoot problem areas (in person, by telephone, or via work order) and provide end-user assistance where needed. Responsibilities - Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed. - Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.- Construct, install, and test customized configurations based on various platforms and operating systems.- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment. - Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems. - Ensure that desktop connections, ie. network jacks are in proper working order.
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
No - Teleworking not available for this position
ID 48859
Work Location US-VA-Herndon
Program Description **This internship is offered in a hybrid format – working virtually as well as in person onsite at the Serco headquarters office in Herndon, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Application Development Intern, you will be responsible for troubleshooting and resolving all application related problems while working jointly with COTS and hosting partners. You will also be responsible for the configuration, deployment, and overall Operations & Maintenance (O&M) of web-based custom developed applications and the underlying Microsoft SQL database. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment. Responsibilities - Develop web-based application Java and Angular technologies.- Test and deploy necessary fixes and application upgrades in collaboration with partners. - Consult with other developers and lead to identify current operating procedures and to clarify program objectives. 
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49288
Work Location US-CA-San Diego
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in San Diego, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.=- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $34.52 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 49287
Work Location US-CA-Salinas
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Salinas, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $37.55 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Salinas
Telework
No - Teleworking not available for this position
ID 49280
Work Location US-OR-Redmond
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Troutdale, OR! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $30.75 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OR-Troutdale
Telework
No - Teleworking not available for this position
ID 49225
Work Location US-MO-Fort Leonard Wood
Enjoy traveling? Serco has a great opportunity for a Field Service Technician (FST) supporting the U.S. Army Tank-automotive and Armaments Command (TACOM).  The FST joins a dynamic team of six (6) members providing service to the Army's new Type II Heavy Crane (T2HC) program.  Choose to make a positive impact while servicing locations across the continental United States and abroad. Position involves working in both a team and independent environment. Job duties include:- Initial fielding of the Type 2 Heavy Crane - Initial operator training- Product turn over- General maintenance of the end item- Liaison and coordination between manufacturer and government for all training, fielding, and warranty maintenance - Perform scheduled services, conduct warranty calls, and unscheduled maintenance both CONUS and OCONUS locations- Generate and submit reports
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MO-Fort Leonard Wood
Telework
No - Teleworking not available for this position
ID 49239
Work Location US-SC-Shaw AFB
If you love high profile and challenging projects supporting the United States Air Force - Serco has a great opportunity for you! As an USAFCENT A8 Unit Program Coordinator, you will be part of United States Air Force Central Command (USAFCENT) which is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports the 9th Air Force (Air Forces Central)/A8 Programs and Requirements Directorate. Bring your expertise and collaborative skills to make an impact for the United States Air Force and its clients. Serco supports the United States Air Force /9th AF A8 Directorate in three major areas. Client Support Administration for Information Technology, Staff Task Management and Unit Program support. Our team has been recognized by the US Air Force as providing top quality services in support of the customers.  Visit these links for more information about how Serco supports the USAFCENT - https://careers-sercona.icims.com/jobs/search?ss=1&searchKeyword=AFCENT&searchRelation=keyword_all; and veterans https://www.serco.com/na/careers/veterans-at-serco In this USAFCENT A8 Unit Program Coordinator role, you will:- Configure user software, modify software configuration, and perform basic configuration management functions in support of the A8 directorate. - Support functions include providing limited software application assistance for commonly used office automation and performing initial system diagnostics and troubleshooting of systems. - Coordinate any IT support issues with all agencies (e.g., customers, Functional System Administrator (FSA), Communication Focal Point (CFP), etc.) when necessary.- Review organization’s needs for computer resources on an annual and as needed basis- Validate computer equipment requirements and unit Equipment Custodian (EC) requests as well as assist EC with hardware and software inventories- Promote user awareness concerning unauthorized or illegal use of computer hardware and software in support of Operation Security (OPSEC)/Communication Security (COMSEC)- Report security breaches to the Information Assurance Officer and distribute security information to the A8 staff- Common Access Card Pin Reset (CPR) Trusted Agent USAF Public Key Infrastructure (PKI)- Compile, format, and check quality of recurring information updates for meetings, VTCs, and reports- Provide print outs of presentations as required- Maintain organizational email account and archival file structure. Daily check the account for incoming emails and then distribute to the correct individual or division, or take action directly to resolve the issueADDITIONAL RESPONSIBILITIES:Staff Task Management = USAFCENT and 9AF employ the Tasker Management Tool (TMT) to create, deliver, track and complete Staff tasking digitally.  To support staff tasking management, the UPC will maintain organizational email account and archival file structure.  Conduct daily checks the account(s) for incoming emails and then distribute to the correct individual or division or take action directly to resolve the issue.  Furthermore, the UPC will conduct daily reviews of all AFCENT Tasker Management Tool (TMT) taskers on NIPR and SIPR for A8 and coordinate with the Divisions for assignment and completion.  UPC will monitor all input and output functions for A8 generated TMT taskers.  Processing of the taskers, both internal and externally generated, will include building the tasker, establishing the lead, and coordinating offices, coordinating the staff processes and responses, and managing the timelines to ensure all suspenses are met.- Assists staff with setting suspenses and/or prioritizing work for all A8 staff personnel to support the commander/director- Assists with conducting reviews and briefings on all facets of management functions with recommended courses of action for resolving problems- Provides advice and guidance to staff in the organization of administrative, clerical, and procedural requirements. - Assists other clerical staff in locating and selecting the appropriate guidelines, references, and procedures for application to specific cases- Updates tracker or suspense files for unclassified documents as requiredUnit Program Coordinator Support = The UPC will assists commander/director in accomplishing all necessary internal operations to include administrative training, security, development and implementation of organizational operating instructions and regulations of personnel related programs The UPC in their capacity of Unit Program Coordinator serves as Point of Contact for all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedules their initial training/orientation requirements.- Disseminates information concerning new or changed procedures/regulations- Assists with determining and meeting administrative needs based on administrative support program requirements- Assists A8 staff on changes in administrative policies and procedures. Identifies and implements processes which can be improved or made more efficient through application of automated technology or other methods. - Trains, orients, direct, and oversees the duties and work products of A8 POCs- Assists with ensuring unit programs comply with regulations, laws, policies, and directives- Assists with managing programs to include task management, Government Travel Card (GTC) program, health care program, fitness program, Government Purchase Card (GPC) program, safety program, Automated Data Processing Equipment (ADPE) accounts, Special Awards & Trophies, security program, and supply program- Advises the director on policies and executes directives through the establishment of procedures for associated programs. Assists with ensuring assigned members are aware of individual requirements established by law and/or policy- Monitors trends of programs and advises commander of their current evaluation ratings- Attends required training, meetings, and functions as related to the prescribed unit programs- Assists the director in the performance of administrative functions associated with the supervision of military and civilian employees (i.e., coordinating personnel assignments, promotions, and performance evaluation products, etc.). - Assists with providing evaluations and validation of manpower requirements and participant qualifications for operational/contingency planning and exercises- Monitors personnel action requests, tracks personnel, manpower, and training transactions as documentation flows through the directorate and provides status reports to management- Monitors the timeliness, accuracy, and transmittal of performance reports in accordance with established guidelines. Coordinates with appropriate offices and resolves conflicts affecting organizational positions- Assists with developing, establishing, updating, and maintaining office procedures and records/files of various types to ensure effective and efficient operation of the office- Assists project officer planning command sponsored events ensuring proper protocol is followed
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-SC-Shaw AFB
Telework
No - Teleworking not available for this position
ID 48011
Work Location CA-ON-Orangeville
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Orangeville
Telework
No - Teleworking not available for this position
ID 48139
Work Location CA-ON-St. Catharines
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-St. Catharines
Telework
No - Teleworking not available for this position
ID 48130
Work Location CA-ON-Ottawa
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 49223
Work Location US-AP-APO
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans, while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  In this role, you will:- Guide the transitioning Military Service members in identifying goals, while also assisting them with recognizing any employment or education gaps.- Conduct large group instruction and provide individual counseling on the job search process.- Mentor and assist in the training of Employment Facilitators new to the program.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
JP-AP-Camp S D Butler
Telework
No - Teleworking not available for this position
ID 49289
Work Location US-FL-Jacksonville
Serco is looking for a Marine Welder-Mid Level team member to join a high-profile and challenging project supporting the US Navy. The Marine Welder-Mid Level will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors.You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.  In this role, you will:- Interpret specifications, drawings, blueprints, shop job orders and, process sheets.- Use a variety of ARC and gas welding equipment to fabricate or repair products such as foundations, cable collars, cable/pipe/vent hangers, cable tubes penetrations, studs, etc.- Perform related task such as thermal cutting (PLASMA or TORCH) and grinding.- Have knowledge of commonly used concepts, practices, and procedures within a particular field.- Assign work to qualified personnel.- Train new shop personnel on machinery, tools and test equipment required for quality construction of products.- Work onboard U.S. Naval Ships and military installations in an area that is somewhat uncomfortable due to drafts, noise, temperature variation and the like and with equipment where carelessness would probably result in minor cuts, bruises, muscle strains, serious injury, or death.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Mayport
Telework
No - Teleworking not available for this position
ID 48791
Work Location US-VA-N/A
Serco IP Services, part of Serco North America, is seeking a Computer Scientist to review patent applications received from the United States Patent and Trademark Office (USPTO).  Serco supports the USPTO, which is a federal agency for granting U.S. patents and registering trademarks.  The USPTO registers trademarks and under this system of protection, American industry has flourished. New products have been invented, new uses for old ones discovered, and employment opportunities created for millions of Americans. Successful candidates are able to make significant contributions to the patent industry, while working in the growing economy and will travel (on occasion) to beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia.  The work performed by Serco Patent Classifiers supports this contract with the USPTO as well as related commercial patent search and analysis services. In this Computer Scientist role, you will:- Review and analyze Patent Applications based on the US and International patent classification structures, and determine a likely patent classification and a series of sub classifications.- Provide technical expertise in one or more of the following technologies: Telecommunications, Engineering, Networking, Communications and more. - Be expected to determine appropriate classifications in accordance with both U.S. and international patent classification systems through technical knowledge, research, and automated tools.- Learn patent classification, search, and examination processes.- Apply knowledge of classification processes to assign U.S. Patent Classification (USPC) and Cooperative Patent Classification (CPC) codes to complex technical subject matter.- Use automated systems to perform research and classification operations.- Function in a production-based environment with emphasis on operating efficiently and accurately at a significant pace.- Work independently with minimal supervision.- Work closely with others in a team environment.- Participate in on-going program training to expand knowledge in additional technical fields and patent services.This position is remote, however, candidates must be located in the DC/Metro area.  Occasional travel to Harrisonburg, VA will be required.  
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 48558
Work Location US-OH-Euclid
If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Training Specialist will be on a dynamic team, supporting our PBGC customers.  Bring your expertise and collaborative skills to make an impact toward servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multi-employer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 40 + members team that works closely with the customer and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work and report directly to a Task Lead.  In the Training Specialist role, you will:- Work under the direction of the Training Lead in the Operational Excellence (OE) department and will provide training both onsite and remote for the program.- Provide onboarding, site orientations, training in use of systems tools, support of subject matter trainers, development of training content, support of training needs assessments and other training related activities as directed. - Deliver training, support development of written materials, innovate ways to deliver training in both in-person and remote settings. - Organize, track, and report out on assessments and support the OE training department projects. - Be flexible, able to take initiative, and be able to work independently on assigned projects or tasks. - Have strong communication and organizational skills are needed to be successful in this role.During the Covid Pandemic, teleworking is permitted.  However, you will be required to work onsite once safety restrictions are lifted.   
Category
Training
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49271
Work Location US-OR-Redmond
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Troutdale, OR! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $30.75 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OR-Troutdale
Telework
No - Teleworking not available for this position
ID 49247
Work Location US-VA-Herndon
Program Description **This internship is offered in a hybrid format – working virtually as well as in person onsite at the Serco headquarters office in Herndon, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description Serco’s Analytics and Technology group works with in our agile staffing model to provide advanced analytic and digital solutions. Our team rapidly delivers advanced data collection, modeling, analytic, and business intelligence applications to project teams and customers that improve the delivery of our professional services.  We employ a combination of cultural lean/agile philosophies, practices, and tools that increases our ability to deliver analysis, applications, and business intelligence at high velocity: evolving and improving products at a faster pace than organizations using traditional processes. As the Data Intelligence Intern, you will have the opportunity to develop your analytic and consulting skills in a real-world environment. During your internship, you will gain exposure to the multiple customers across Defense, Homeland Security, Health and Commercial industries. Responsibilities - Support the design of the analytic governance models, processes, and procedures.- Identify, track, and analyze program performance metrics- Support the development of high-level ROI/Business cases - Apply advanced quantitative techniques to solve complex problems- Develop, administer, and analyze surveys- Identify, develop, and analyze measures and metrics- Support project teams to develop executable analytic solutions
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49246
Work Location US-VA-Herndon
Program Description **This internship is offered in a hybrid format – working virtually as well as in person onsite at either the Serco headquarters office in Herndon, VA or Serco office in Crystal City, Maryland. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description Serco’s Cyber team works within our agile staffing model to provide cyber security support to our Defense, Federal and Commercial clients. Our team spans the full spectrum of cybersecurity and has earned an excellent reputation for delivering effective solutions that enhance a clients’ ability to achieve their missions, harden advanced combat capabilities, adapt to change, and protect vital networks. Our cyber professionals have been on the leading edge of integrating cyber resilience during development of critical systems and employing innovative technologies to implement every step of the RMF from preparing systems for authorization to continuous monitoring of system and control level risk.  As the Cyber Security Intern, you will have the opportunity to develop your skills and experience in a real-world environment. During your internship, you will gain exposure to the multiple customers across Defense, Homeland Security, Health and Commercial industries.  Responsibilities - Serve as a IT/Cyber subject matter expert working on project teams with other consultants representing multi-disciplinary skillsets - Contribute to the development of a variety of technical documents requiring IT best practices and Cyber content- Develop customer briefings and support meetings - Support bid and proposal efforts involving IT/Cyber expertise- Contribute to customer engagement and business development efforts- Support project teams to develop executable analytic solutions
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49244
Work Location US-VA-Herndon
Program Description **This internship is offered in a hybrid format – working virtually as well as in person onsite at the Serco headquarters office in Herndon, VA. Serco follows all CDC state and local COVID-19 recommendations and ensures the safety of all on-site employees.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description The Corporate Communications team is seeking a highly motivated and creative student to support their internal and external communications strategies. You will gain experience with researching, developing, and executing communications plans. Writing and editing internal communications such as newsletters, videos, emails/memos. You will also be tasked with developing and leading the social media strategy for the intern program and initiatives. In addition, you will be asked to support a social media strategy to increase our brand in the digital world. Your strategy will be presented to several members of Serco’s Executive Team. During your internship, you will gain exposure to a wide range of teams within the Serco organization as well as exposure with the entire Communications team. Responsibilities - Developing Communications Plans- Writing and Editing Internal Communications- Supporting Social Media Strategy and Engagement
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49245
Work Location US-VA-N/A
Program Description **This internship will be 100% virtual and will not include any required on-site visits to Serco locations.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco. Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2022 internship opportunities are available throughout the U.S. and Canada and begin on May 23rd and conclude on August 12th, with 1 week off July 4th– 8th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays. In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description Serco’s Federal Civilian (FedCiv) Services business unit manages high-trust, scalable, mission critical service programs for its Federal Civilian clients. We provide dedicated people and efficient technology-enabled processes to deliver outstanding consumer outcomes and benefit/eligibility services. The Federal Civilian Services business unit currently has a $2.9B pipeline of new business development opportunities in various stages of qualification. To support this pipeline of new business development opportunities, the FedCiv Business Unit is hiring a driven innovative Business Development Intern who will work with the Business Unit Vice President and the Business Development team to document/update opportunity data in Serco's GovWin platform. In this role, you will also support the development of Gate 1 - Gate 4 review slide decks that will be presented to the Business Lifecycle Review Team executives to qualify target opportunities, and will use available data retrieved from GovWinIQ and coordinate with the business development, operations, and the opportunity capture team, etc. to develop draft Gate 1 - Gate 4 review decks.  In this internship, you will compile, maintain, verify, and may interpret data in accordance with plans developed by others. You will also perform basic trend analyses of data to identify any potential technical and management problems and assist with drafting reports of findings along with related documentation for higher level review, and perform a variety of tasks typically under general supervision, but a certain degree of creativity and latitude is required. During this internship, you will work with our Federal Civilian Services Senior Management Team and Business Development team. You will also gain exposure to our Executive Management Team as we qualify and pursue strategic opportunities. Responsibilities - Identify and qualify new business opportunities in the Federal Civilian marketplace,- Participate in new business capture and solutioning meetings and complete actions resulting from those meetings,- Work with the business development and program teams to complete Gate Review slide decks,- Perform research to identify new opportunities and new client agencies to market that align with our Federal Civilian Services capabilities,- Perform market research and competitive analysis for new/existing opportunities- Conduct ad hoc and strategic market research.- Collaborate with and support the business development and program organizations to develop/revise their strategic business plans, as needed.
Category
Internships
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49272
Work Location US-TX-San Antonio
IT/RMF Project Manager - San Antonio, TX - PMP - FULL TIME FLEX REMOTE SCHEDULE If you love high profile and challenging IT projects supporting the US Army, Serco has a great opportunity for you!  We are seeking a highly skilled IT/RMF Project Manager with a PMP to manage multiple Information Assurance and Information Technology Projects under the purview of US Army Installation Management Command.  In this role, you will:- Develop milestone schedules.- Leading information assurance team(s) through the development of Risk Management Framework accreditation packages.- Manage other IT-related projects and project teams may be required.- Providing customer reports.- Planning documentation. - Stakeholder management. - Problem resolution & managing employees. - Conducting cost management through continual cost control and review. - Business development and budgetary responsibilities. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-San Antonio
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 48034
Work Location US-AZ-Flagstaff
Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Flagstaff, AZ! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $33.84 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AZ-Flagstaff
Telework
No - Teleworking not available for this position
ID 49238
Work Location US-CA-Palmdale
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Palmdale, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $35.36 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Palmdale
Telework
No - Teleworking not available for this position
ID 49163
Work Location US-UT-Provo
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Provo, UT! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $31.81 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-UT-Provo
Telework
No - Teleworking not available for this position
ID 49162
Work Location US-UT-Provo
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Provo, UT! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $31.81 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-UT-Provo
Telework
No - Teleworking not available for this position
ID 49249
Work Location US-VA-N/A
Join Serco in support of our Defense Service sector and Systems Integration and Installation Business Unit as a Solutions Architect as we grow our DoD business and market share. This dynamic team identifies new opportunities, develops responses to government request for proposals, and creates scalable technical solutions for deployment to portfolio program operations. This is a Norfolk, VA based position that will include some telework. In this role, you will: - Provide large program expertise in C4I related architectural system design for ACAT I/II programs and bid and proposal efforts related to NAVWAR, PMW160 (ADNS, CANES, ORT) and related programs (e.g., PMW 150, PMW 130, PMW 120).- Lead and supervises specialty network architects and engineers in cyber, business, data, information, security, and infrastructure as head of an architectural team on large programs ACAT I/II C4I.- Lead the design, development, and construction of application systems, models and high-level systems architecture relating to proposal development.- Consult with end customer, BU Vice-Presidents and relevant Directors to refine both business, application, and capture pipeline needs.- Serve as a key expert in areas of technical consulting, engineering, and technical program management.- Provide practical application of technical engineering, proposal development, and capture rigor in a wide variety of the field's concepts, practices, and procedures.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Norfolk
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49240
Work Location US-VA-Norfolk
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.  In support of this effort the CNIC N6 Electronics Technician will be responsible for depot level Region maintenance of ELMR radio assets, management of legacy Port Operations radios, support and implementation of Over-The-Air Programming capabilities, and Region inventory and component troubleshooting and maintenance.  the below listed activities.  This position is based out of Norfolk, VA.  Responsibilities will include:  - Programming vehicle radios (e.g. Fleet forces, fire/police/rescue vehicles)- Troubleshooting radios- Providing technical assistance with security, fire, and emergency customer radio issues- Providing technical assistance with ship radio issues (e.g. programming, issue/delete RSIs)- Providing technical assistance with small boat UHF/VHF and GPS/Nav- Verifying and testing installation of contracted work- Maintaining and updating the shop computer's software and databases- Documenting all man-hours and work for all tickets received- Performing emergency and service vehicle installs/strips- Performing radio equipment installations/relocation (Pier maintenance ECPs)- Performing radio inventory (Shop radios, updates to ELMR custodians with 1149s)
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Norfolk
Telework
No - Teleworking not available for this position
ID 49152
Work Location US-N/A
Join Serco as a Fleet Service Manager in Grand Rapids, MI! As experts in fleet management, we provide custom solutions to help our customers increase their fleet availability, extend unit lifecycles, and improve critical safety and performance metrics. Our business process expertise and advanced information systems provide the visibility required to optimize maintenance and inspections, increase fleet uptime, and provide for effective capital planning. The Fleet Service Manager works under direction of the Vice President of Fleet to establish comprehensive objectives and strategies for their assigned site. The Fleet Service Manager is responsible for ensuring that the assigned fleet is maintained in a safe and efficient manner. The Fleet Service Manager is also responsible for the efficient operation of the assigned maintenance shops. In this role, you will:- Lead the daily maintenance operations for multiple shops and a fleet of more than 500 units- Make daily decisions on how to effectively repair vehicles and equipment and direct the work of up to 10 technicians- Have daily communications with our customer and vehicle operators keeping them constantly informed about repair costs, schedules, and fleet related activities- Provide direction to our staff communicating with them on key aspects of our performance and company initiatives- Serve as the primary onsite leader
Category
Operations Management
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MI-Grand Rapids
Telework
No - Teleworking not available for this position
ID 49191
Work Location US-VA-Norfolk
Are you looking for an opportunity to be a key player in Navy’s surface ship readiness. At Serco, we are looking for the brightest, most innovative, and driven with an appetite for wrestling complex problems. In this role, you will contribute to resolution of Fleet concerns while supporting the NAVSEA SEA 21 Liaison Officers (LNOs) to the Commander, Naval Surface Force Atlantic (CNSL) in Norfolk VA. This position has a direct impact on the effectiveness of Ships and Sailors. In this role, you will perform multi-faceted assignments requiring the analysis of complex systems and projects. You will utilize effective concepts and principles in the performance of a variety of projects and work directly with customers and team members to define problems, engage stakeholders, and drive solutions. You will be an ideal candidate if you are an experienced Navy Propulsion Engineer with surface ship experience, are focused on impactful solutions, have attention to detail with strong analytical skills, and great problem-solving skills. This position provides daily support to the customer and provides support across all non-nuclear surface ships. In this position you will:- Collaborate with stakeholders regarding technical, logistics, and other fleet issues and coordinate resolution of these issues- Extract operational data, conduct research and conducting analysis, and present analysis up the Chain of Command, including the Flag level- Provide guidance and recommendations to the customer- Coordinate and participate in working groups, program development forums, analytical activities and other forums as required to accomplish contract requirements- Comply with security procedures and requirements
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Norfolk
Telework
No - Teleworking not available for this position
ID 49182
Work Location US-VA-Norfolk
If you love high profile and challenging programing projects supporting the US Navy and Commercial Customers - Serco has a great opportunity for you! Serco is seeking a Program Manager Representative (PMR) to coordinate and implement all technical efforts to support the pre-planning and execution of NAVSEA modernization. Including identification of alteration work packages, repair work, work specifications, design requirements, alteration material requirements and identification of all required ILS. The PMR coordinates all work efforts with Regional Maintenance Centers, government AIT sponsors, Ships Force, ISEA tech codes, shipyard contractors and Planning Yard On-Site reps to ensure technical accuracy of all SHIPALT data.  You will be a part of a nice size team that works closely with our Customer and other Serco teams to deliver quality systems. Bernerd Zwahlen has led this team for more than 5 years; he possesses 20 years of experience supporting shipyard modernization; and is a Navy veteran. This team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. The PMR is responsible for execution of the Modernization work package and adherence to the Entitled Process production milestones.  Works with responsible Navy Support Activity (NSA) to understand and identify all work that has been accomplished and planned production dates for completion.  Manages and reports to SEA 21 the status of work and financial expenditures. In this role, you will:- Monitor and report (a) MSR and AIT adherence to production and test milestone schedules, (b) financial monitoring and reporting of CNO avail, (c) deconflict MSR and/or AIT issues with responsible NSA and sponsoring government agency and, (d) overall condition of ship during the avail.- Collects, develops and analyzes complex specialized information on modernization production. Serves as a technical advisor to coordinate (via conferences, meetings, correspondence, etc.), the work of a number of organizations engaged in various equipment-related functions such as supply support, maintenance and repair.  Provides technical data necessary to establish deadlines and phase programs in and out, and to resolve wide-ranging sensitive or potentially difficult issues.- Assist in the coordination of visits to ships and Navy organizations, contractor plants, etc., to evaluate NAVSEA or TYCOM SHIPALTs, Program or Fleet SCDs, and equipment-level alteration installations. Ship visits provide a better understanding of upgrade operations and requirements and help solve broad operation, maintenance and repair problems affecting complete equipment systems to support various In-Service Engineers technical responsibility.- Reviews and approves NAVSEA related Condition Found Reports for cost, production and testing schedule impacts. Interface with Planning Yard On-Site Representatives to review/approve design changes or growth work.  Negotiates costs with responsible NSA and assigned MSR.  Identifies changes, tracks and reports all growth and new work sequences to SEA 21 and responsible NSA.- Coordinates all testing efforts with responsible NSA and applicable Navy sponsoring Commands. Schedule is determined by the Entitled Process Milestones and milestone dates set forth by the NSA and ship.  Requires delays or testing milestone changes are quickly and effectively communicated to ALCON.- Participate in Lessons Learned conference and other post-installation meetings; i.e. SEA 21 Hot Washes and Modernization Execution Reviews. Post–install meetings include reviewing red-lined design drawings and capturing any design changes made via the LAR/RLAR process during installations.  Information is shared for all future Cruiser and Destroyer Mod avails- Demonstrates superior writing and presentation skills to develop briefings, documents, papers, conceptual, and analytical reports for clients.- Maintains and complies with security procedures in the performance of duties.- May provide direction, training, and assistance to other Program Manger Representative support, as an expert in a particular field of endeavor. - Performs additional duties and responsibilities as assigned by the lead Program Manager Representative.
Category
Other
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Norfolk
Telework
No - Teleworking not available for this position
ID 49126
Work Location US-DC-Washington
The Program Control Supervisor participates in the planning, tracking, analysis and reporting of performance on projects of varying contract type, size, complexity and level of risk. The Supervisor is a key member of the program team and works directly with the Program Manager to help define the project's goals and objectives; and recommends actions to improve progress and performance. The Supervisor will have significant interface with Program/Project Managers, senior technical staff, as well as other functional organizations including contracts, finance, accounts receivable, subcontract management and procurement.This position is located in our DC New Jersey Avenue office - metro accessible.Responsibilities:Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS), Basis of Estimates (BOEs) and development of time-phased budgets and schedules.Responsible for supervision of program finance support analysts supporting multiple contract vehicles of varying complexity. Position responsibilities include managing program finance team workloads, ensuring contract deliverables are completed timely and accurately, internal process compliance, and leading process improvement initiatives. Position will include detailed EAC preparation and monitoring, contract P&L forecasting, contract specific deliverables, project setup, accruals, revenue recognition, detailed variance analysis, and other month end close activities. Oversee, identify cost deviations from plan and recommend resolution for direct manager/project manager.Familiar with a variety of government contracting concepts, practices, and procedures as well as GAAP and IFRS. A wide degree of creativity and latitude is expected. Lead project set up in compliance with contractual terms, conditions and requirements.Prepare program financial Estimates at Complete (EAC) and meet deadlines for submission requirements.Identify project risks and opportunities and provide analytical contribution in working resolution with PM, Contracts, Procurement and Finance/Accounting.Review and assess all contract modifications. Advise the program management team of impacts as necessary.Monitor costs and manpower on a weekly basis ensuring that actuals are within budget and charged to the correct job number. Process cost transfers as required.Perform analytical review and arithmetic checks of cost reporting documentation.Prepare accurate and complete variance analysis and reporting.Prepare/Support Internal Program Review (IPR) presentations for management.Prepare financial Contract Data Requirements (CDRL) for programs. Ensure contractual requirements are met and customer financial deliverables are accurate and on time.Perform ad-hoc financial analysis on the contract as requested by PMO and others.Monitor funding status, providing reliable and timely notification of funding status by line item detail as required.Support accounts receivable as required during the billing processing. Monitor billing status and unbilled issues, working with Finance, Contracts, Accounting and PMO to resolve issues in a timely manner.Prepare subcontractor and vendor accruals as services/goods are received in accordance with GAAP and internal policies to ensure that the project’s cost/commitment is accurately captured and reported internally and externally.Ensure program revenue and profit is recorded in compliance with the EAC.Analyze profit risks and opportunities and advise management on the optimal path forward.Ensure adherence to Generally Accepted Accounting Principles (GAAP), Sarbanes-Oxley, FAR and all company policies and procedures as they related to contract performance and financials.Provides guidance to Project Controllers and may provide work direction on a day-to-day basis.Additional duties and responsibilities as assigned.Reports to Senior Program Control Manager.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-DC-Washington Navy Yard
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49161
Work Location CA-ON-Thunder Bay
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Thunder Bay
Telework
No - Teleworking not available for this position
ID 49158
Work Location CA-ON-Kapuskasing
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  - This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.- Candidate must be fluent in French and English Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kapuskasing
Telework
No - Teleworking not available for this position
ID 49157
Work Location CA-ON-Fort Frances
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Fort Frances
Telework
No - Teleworking not available for this position
ID 49156
Work Location CA-ON-Toronto
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Etobicoke
Telework
No - Teleworking not available for this position
ID 49122
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Ottawa Walkley
Telework
No - Teleworking not available for this position
ID 49166
Work Location US-PA-Southampton
CNIC Regional Offices In support of CNIC Regional Offices the CNIC N6 Enterprise Land Mobile Radio (ELMR)/IT Subject Matter Expert will be responsible for the below listed activities.  Act as Naval Support Activity liaison for connectivity infrastructure projects and upgrades, CATV/Satellite installs, Enterprise Land/Mobile Radio (ELMR) tower, enclosures, and equipment maintenance (routers/firewalls/switches), as well as Public Safety Network (PSNet) equipment troubleshooting and maintenance. This position is based out of Philadelphia, PA in support of Naval Support Activity (NSA), Philadelphia. In support of IT Systems Administration, the candidate will: - Support PC refresh efforts such as Windows upgrades.- Serve as Tier II support for CNIC. Troubleshoot alarms and/or outages and work with CNIC Support Center and PSNET and liaise with contractors to resolve all problems with the system. - Support government phone efforts such as Purebred or other technical upgrades.- Provide and support installation Base Operating Support (BOS) personnel with PSNet, Defense Biometric Identification System (DBIDS), ELMR, and Navy/Marine Corps Intranet (NMCI) user requirements. Aiding the end-users, our customer, with troubleshooting or configurations in regard to connectivity of their DBIDS Scanners, ELMR radios, Government issued iPhones, or NMCI workstations/laptops.- Support account creations for NMCI users, troubleshoot CAC issues, and assist users with technical issues.- Support printer connections and associated troubleshooting.- Provide regional and local level design and installation support to Navy-wide Operational Technology (OT) initiatives and programs for specific instantiations within regional networks.- Maintain and secure regional and local level OT systems in accordance with Navy directives.- Ensure connectivity and integration with regional monitoring and enterprise management services.- Troubleshoot system outages and engage with program-level support personnel, base-level communications, and regional staff to resolve issues.- Ensure OT systems adhere to cyber security principles and support any local Information Assurance (IA) initiatives designed to secure and accredit existing OT system.- Provide support to resolve technical issues that arise during sustainment, including maintenance trend analysis, interfacing with Original Equipment Manufacturers (OEM), analysis of alternatives, and proposing solutions to improve uptime and readiness for locally installed systems.- Perform administration and maintenance of network infrastructure hardware and components.- Troubleshoot and resolve network connectivity issues.- Monitor and maintain servers (physical and virtual), network switches and routers, workstations, Laptops and Multi-function Devices (printers) on the network.- Create and maintain documentation of physical and logical connectivity of network devices.- Participate in the design, plan and execution of network modernization projects.- Research and recommend network products based on customer requirements.- Provide customer support to include receiving calls for network connection, troubleshooting network issues/outages, process firewall change requests and answer general network questions.- Coordinate with vendors and other Government agencies to provide support for network devices.- Perform routine network administration tasks such as opening/closing of network ports.- Respond to incidents elevated from the Enterprise Desktop Support and Information Assurance Management section related to network matters/security incidents and resolve the incidents as directed by the Region N6.- Coordinate with the Naval Computer and Telecommunications Area Mater Station Atlantic (NCTAMS LANT) Base Communications Office (BCO) to establish fiber optic and copper based connectivity.- Aide in counter Unmanned Aircraft System (cUAS) project surveys, installation, and connectivity- Monitor the Enterprise Operations Console, and document and report network related incidents, looking for indications of network related incidents.- Manage and configure Access Control List (ACL) on SIPR.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-PA-Philadelphia
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 49228
Work Location CA-ON-Brampton
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brampton
Telework
No - Teleworking not available for this position
ID 49155
Work Location CA-ON-Guelph
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Guelph
Telework
No - Teleworking not available for this position
ID 47505
Work Location US-TN-Murfreesboro
Are you an air traffic controller looking to travel and serve as a one-person “go-team” to help facilities that are critically staffed? Serco has a great opportunity for you that allows you to be based out of almost any of our Serco air traffic control towers! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. The Operations Specialist has the ability to select their home facility/location to be based out of. Serco and the Aviation Operations Specialist will coordinate selection of the home facility based on geographic location, traffic, and complexity. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 12 western states.  The Operations Specialist travels to any one of Serco’s towers, many times on short notice, obtains a quick certification and then fills in as an Air Traffic Manager (ATM) or an Air Traffic Control Specialist (ATCS) as needed. Extensive travel is required. Must be familiar with a variety of the field's concepts, practices, and procedures. Must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Needs to have the ability to lead and direct the work of others. Typically reports to an executive or a manager. As an ATM, must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. Duties include: - Reporting to the Area Manager.- Supervising. - Scheduling.- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions. - Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity. - Issuing air traffic clearances. - Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources. - Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities. - Transferring control of aircraft to receiving facilities when aircraft leave their airspace, and receiving control of aircraft coming into their airspace. - Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment. - Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties. - Coordinating with and issuing instructions to airport vehicles and personnel. - Maintaining and disseminating records of daily operations. - Other duties as assignedIf you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $30.75 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TN-Murfreesboro
Telework
No - Teleworking not available for this position
ID 49236
Work Location US-CA-San Diego
Shipyard Laborer - San Diego, CA Are you looking to get into the Shipyard industry? Serco is looking for Shipyard Laborers to join a high-profile and challenging project supporting the US Navy. Shipyard Laborers will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. This position will be based in San Diego, CA.  You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.   In this role, you will:- Performs general manual labor including loading, unloading, lifting and moving supplies and materials.- Must perform duties as a fire watch and welder`s helper as well as install electric cable when needed.- Works under immediate supervision.- Primary job functions do not typically require exercising independent judgment.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 49224
Work Location US-VA-N/A
Serco is seeking a Full-Time Instructional Designer II to support federal agency.  This is a remote position, but candidates are preferred from the DC Metro, Charleston SC or Glynco GA locations as occasional travel to client sites at these locations will be required. This position will work under the supervision of the Project Manager or the Senior Instructional Designer to develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions.  The roles and responsibilities of the Instructional Designer II position include, but are not limited to: - Conducting end-user needs assessment and performance assessment, analyzing results to determine learning needs and performance gaps- Working with subject matter experts to identify and write performance-based training- Consulting with clients to identify new requirements and strategies- Working with the instructional design team (instructional designers, graphic artists) and project and program manages to design responsive training and/or performance support solutions and schedules- Demonstrating advanced knowledge of law enforcement and leadership training and fostering design innovation in training these areas- Designing and developing scenario-based instructor-led and web-based training- Participating in visual design, prototyping, and usability testing and evaluation- Reviewing learning products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow- Demonstrating knowledge of the ISD process and fostering design innovation-  
Category
Training
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49175
Work Location US-SC-Shaw AFB
If you love high profile and challenging projects supporting the United States Air Force Central Command - Serco has a great opportunity for you!  This USAF Aviation Intelligence Support Analyst ensures 24/7 manning for the USAFCENT/A2 Watch to provide 365-day situational awareness of significant activity in USCENTCOM AOR/AOI. USAF Aviation Intelligence Support Analyst serves as USAFCENT/A2 24/7 focal point for dissemination of warning intelligence (significant activity) through monitoring of multi-domain internet relay chat, organizational email boxes, web based “Common Operational Picture”, and/or intelligence message dissemination tools.  United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports USAFCENT/Intelligence Directorate (A2) at Shaw AFB. Bring your expertise and collaborative skills to make an impact. Visit these links for more information about how Serco supports our Veterans and additional Air Force position : (https://careers-sercona.icims.com/jobs/search?ss=1&searchKeyword=air+force&searchRelation=keyword_all;https://www.serco.com/na/careers/veterans-at-serco.) In this USAF Aviation Intelligence Support Analyst role, you will:- Provide verbal briefings to the USAFCENT/A2, and to other key leadership as directed by the A2, of significant overnight events and/or items of interest.- Report significant activity during non-duty hours to the USAFCENT/A2 Responsible Officer (RO) and/or USAFCENT A2 Leadership as identified in the Senior Leadership Notification Checklist.- Maintain regular contact with the USAFCENT Command Operations Center in order to provide consistent warning across intelligence and operational staffs.- Perform basic research as directed by USAFCENT/A2 Analysis Division Chief in support of Intelligence production.- Retrieve electronic briefings and documents from national Intelligence organizations, COCOMs, deployed and local organizations for inclusion in the USAFCENT/A2 Watch electronic file structure. Upload briefing products to USAFCENT/A2 Leadership e-readers Monday-Friday and/or as requested.- Serve as USAFCENT/A2 24/7 focal point for research, compilation, and dissemination of A2 intelligence read file/read book.- Serve as USAFCENT/A2 24/7 focal point for the receiving, logging, distribution, and status tracking of Intelligence Requests for Information (RFIs)/Requests for Assistance (RFAs).- Perform duties as a data transfer for the USAFCENT/A2 Director, once provided with prerequisite USAFCENT/A2 approved Air Force data transfer agent training.- Monitor the USAFCENT/A2 Sensitive Compartmented Information Facility (SCIF) security feed that provides visibility of the SCIF entrances, unless the SCIF is properly secured IAW Technical Specifications for Construction and Management of SCI Facilities.- Maintain currency with new technologies and tradecraft for conducting Intelligence Watch duties as directed; may include attending familiarization sessions separately from watch duties when on-site training is provided.- Serve as USAFCENT/A2 24/7 focal point for after-duty hours SCIF entry, AFCENT A2 SCIF alarms, and emergency notifications of key personnel.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-SC-Shaw AFB
Telework
No - Teleworking not available for this position
ID 49226
Work Location CA-ON-Guelph
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Guelph
Telework
No - Teleworking not available for this position
ID 49227
Work Location CA-ON-Burlington
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Burlington
Telework
No - Teleworking not available for this position
ID 49144
Work Location CA-ON-Markham
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Markham
Telework
No - Teleworking not available for this position
ID 49171
Work Location US-FL-N/A
Scrum Master 100% Remote  Serco-NA is actively seeking a motivated individual to act as a Scrum Master in support of the United States Air Force Civil Engineering NexGen project. In this role, you will work with our dynamic NexGen team at Maxwell-Gunter Air Force Base to support critical Software Development Life Cycle (SDLC) activities for the Air Force customer. You will play a critical role in ensuring the successful systems engineering analysis, design, support, and deployment actions to the Air Force CE community across more than 180 bases worldwide. In this role, you will:- Work with the Product Owner to develop User Stories to meet the Feature acceptance criteria- Facilitate Scrum ceremonies for up to 3 scrum teams- Collect and share team metrics with the team, suggest new metrics, and drive improvement using metrics- Coach the team on agile and scrum principles with the goal of continuous improvement- Promote teamwork to achieve sprint goals- Lead the team towards agile maturity- Protect the team from scope creep and impediments
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-FL-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 49178
Work Location CA-ON-Lindsay
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Lindsay
Telework
No - Teleworking not available for this position
ID 49176
Work Location CA-ON-Peterborough
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Peterborough
Telework
No - Teleworking not available for this position

New to Serco?