Serco Inc.

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ID 47224
Work Location US-CA-San Diego
Serco is looking for an experienced and enthusiastic team member to join a high-profile and challenging project supporting the US Navy. The Navy Network Administrator III will be serving on a dynamic team, supporting autonomous surface vessels at our client’s site at Naval Information Warfare Center Pacific (NIWC PAC).  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. You will be part of a team that works closely with the customer and other Serco team members to deliver high technology Naval systems. You will provide technical support for our customer as part of an integrated team both on-site in San Diego, CA and by telework. In this role, you will: - Perform system integration, network administration and remote operation both on Test Control Vessels (TCV), along with from a remote operating station on Point Loma NIWC PAC.- Work closely with a small department of network engineering staff during underway operations to ensure autonomous vessels leave the pier correctly, operate within correct parameters from a network/autonomy perspective, and then return to port in a safe manner. - Assist with the instruction of personnel with lesser experience to provide oversight. - Ensure autonomous vessels remain operational for future autonomous operations to include preventative maintenance, network upgrades, and repairs as required.- Identifying problem areas that may affect future underways and testing.- Participate in crew transfers while underway from TCVs to and from autonomous surface vessels to include operations of Rigid Hull Inflatable Boats (RHIB) as required. - Provide network environment and advanced level computing environment support.- Maintain data files and monitors system configuration to ensure data integrity.  - Install, configure, and maintain computer systems. - Review design release documents for completeness, proper approvals, and system updates, to ensure correct configuration modifications. - Perform software installations. - Troubleshoot systems and applications to identify and correct malfunctions and other operational difficulties. - Investigate, recommend, and install enhancements and operating procedures that optimize network availability. - Maintain confidentiality regarding the information being processed, stored or accessed by the network. - Document network problems and resolutions for future reference.  - Analyze and resolve technical problems for established networks and associated systems. - Plan, test, recommend, and implement workstation hardware and software. - Work with vendors to resolve complex system and/or application problems. - Perform additional duties and responsibilities assigned by the Govt. sponsor or Serco Management.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 47137
Work Location US-CO-Peterson AFB
*WBB is now part of Serco An ideal candidate joins a fast-paced, collaborative work environment in support of the U.S. Army Space and Missile Defense Command (USASMDC) Geospatial Intelligence (GEOINT) Branch. The Program Manager will conduct planning, analysis, and engineering support in the development and exploitation of remotely sensed imagery for military applications.  Responsibilities also includes the following:- Advise, assist, and consult on all areas of organizational management, mission analysis, and potential application of space-based remote sensing platforms military intelligence applications- Assist in developing a vision and long-term strategy as well as the action plans to implement the strategy- Assist the organization with programming, budgeting, and execution of up to $6.5 million in funding from multiple sources- Assist the Branch Chief and Deputy with operations of the 37 person GEOINT Branch- Oversee and manage efforts of 19-member contractor team
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-CO-
Telework
No - Teleworking not available for this position
ID 47192
Work Location US-VA-N/A
Serco IP Services, part of Serco North America, is seeking a Software Engineer I for Intellectual Property Services (IPS) and Records Services (RS) who supports multiple patent processing lines of business. The Software Engineer I for Intellectual Property Services (IPS) and Records Services (RS) ensures effective technical toolset development that enable end users to successfully accomplish business tasks. This includes support and refinement of existing applications as well as design, development, and implementation of new technical solutions that address business needs. Solutions range from client data entry to server automation and artificial intelligence. The Software Engineer I will work within a small team of dedicated IT professionals in Harrisonburg VA. The ideal candidate would operate effectively independently within a cooperative team environment. This is an ideal job for a candidate who would like to make significant contributions to the patent industry while working in a hybrid/remote work environment based in the beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. In this Software Engineer I role, you will:- Design, modify, develop, write, and implement client and server software applications- Work closely with a small, talented team consisting of software engineers, knowledge management and analysts to translate user needs into technical requirements.- Support and debug existing applications.- Prototype testing and design evaluation.- Support and/or install software applications/operating systems.- Participate in the testing process through test review and analysis, test witnessing, and certification of software.- Be familiar with standard software development concepts, practices, and procedures.- Apply experience and training to creative solutions to meet user requirements.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Harrisonburg
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47190
Work Location US-AP-APO
Serco has a great opportunity for you.  Join our team supporting the United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports USAFCENT Intelligence Directorate (A2). As the Personnel Security Specialist, Assistant Special Security Advisor in Qatar you will perform a full range of personnel security responsibilities and tasks in support of USAFCENT AFFOR A2 SCI security program. The Specialist will be responsible for in-processing/out-processing personnel, performing indoctrinations, badging personnel, monitoring the Intrusion detection system (IDS), in addition to serving as the focal point for numerous customer service needs. - This position is contingent upon your ability to maintain/transfer a TS/SCI clearance.- This position is contingent upon customer requirements and/or their approval.In this role, you will:Provide personnel security support:- Be called upon to support activities in any of the four security disciplines as outlined below.- Maintain applicable SCI directives, regulations, manuals, and guidelines to adequately discharge SSO duties and responsibilities.- Ensure SCI is properly accounted for, controlled, transmitted, transported, packaged, and safeguarded.- Ensure SCI is destroyed by authorized means.- Ensure SCI is disseminated only to persons authorized access to the material and having an established need-to-know.- Investigate SCI security infractions, making recommendations to the Chief SSO on site and preparing required reports.- Maintain continuing liaison, with collateral security officials to ensure both security levels are mission accomplished.- Conduct SCI personnel, information, physical and technical security (TEMPEST/Technical Surveillance Countermeasures (TSCM) actions.- Provide all security awareness trainings as required by regulations and requested by the COR.- Perform all aspects of the SCI Personnel Security Program to include, for example, nomination interviews, validation of SCI access requirements, submission of investigative requests, conduct SCI security briefings; obtain signed Non-Disclosure Agreement (NdA) and Non-Disclosure Statement (NdS); and perform other related personnel security actions.- Provide a briefing on local SCI security procedures to newly-arrived personnel and those receiving initial SCI indoctrination. - Emphasize unauthorized disclosure awareness, management, and reporting during indoctrination and termination briefings and day-to-day security program execution- Serve as the official channel for certifying and receiving SCI visitor clearances/accesses.- Maintain the Joint Personnel Adjudication System (JPAS) and Defense Information System for Security (DISS) to accurately reflect all personnel under their security cognizance.- Provide guidance and assistance for processing SCI position and eligibility requests.- Process all derogatory information concerning SCI indoctrinated individuals under their security cognizance and assist commanders and directors with establishment of Security Information Files.Provide physical security support:- Assist in providing overall physical security and will ensure that all current and future SCI Facilities (SCIFs) comply with the physical security standards outlined in ICD 705 all other applicable directives and established policies.- Prepare and revise, as needed, all physical accreditation paperwork, to include the fixed facility checklists.- Ensure appropriate accreditation documentation is available for each SCIF and under the organization’s security cognizance.- Ensure that each SCIF under their security cognizance conducts annual self-inspections of the security program.- Assist Government person in the creation and development of SSO documents, PowerPoint presentations, formal messages, background papers, items of interest, and staff summary packages for USAFCENT Senior Management review within specified timelines.- Support 30+ SCIFs and Temporary SCIFs within the AOR through physical presence and telephonic support. Occasional TDY support within AOR will be at the request of the CO or COR, and mission requirements.- Access JWICS by maintaining SCI eligibility.
Category
Facilities/Security
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
QA-AP-APO
Telework
No - Teleworking not available for this position
ID 47209
Work Location US-DC-Washington
Senior Product Support / Logistics Professional Serco has a great opportunity for you to take a leadership role in supporting U.S. Navy acquisition programs for highly technical systems for our ships and sailors. Join an integrated government-industry team in and around the historic Washington Navy Yard right by Nationals Stadium, but primarily remote during this time of max telework. Use your expertise and collaborative skills to positively impact our national defense and make a difference in the world’s greatest Navy. Serco will provide management support in the area of logistics to its customer, a defense acquisition program management office which is responsible for the development, acquisition, production, fielding, and lifetime support of critical surface ship systems. This senior-level position will have aspects of product support, defense acquisition logistics management, performance-based logistics, configuration management, government-furnished material management, training support, and related skills across all aspects of integrated logistics support. In this role you will:- Be Product support Management Lead for SLQ-32 v7 efforts.- Be the recognized authority in the principles of integrated logistics support (ILS) and lead a team in applying your knowledge and expertise in ILS to specified programs throughout their life cycles. - Be well-versed in the defense acquisition process and areas related to integrated logistics support and best practices including Performance-Based Logistics.- Be familiar with how logistics support is impacted and can be improved in light of new acquisition practices such as rapid acquisition, DEV/SEC/OPS, use of collaboration tools, and data analytics.- Manage schedules and plans of action related to ILS in system acquisition. Support may include program and milestone reviews, logistics element budget management, and coordination with logistics support organizations on behalf of the program office.- Execute and lead program office tasking related to supporting complex Naval systems. Work will require coordinating and collaboration with staff from the program office, other contractors, system developer/manufacturer, and government field activities.- Support senior government personnel and project managers in ILS and management activities related to development, production, and support of Navy systems.  Assist in program office management of projects, tracking progress against schedules, driving, and coordinating accomplishment of actions, coordinating the development of proposed solutions to issues, supporting meetings, and providing analysis of logistics support processes and progress on behalf of the government program management office. - Provide immediate supervision and guidance to less experienced team members and help guide your integrated team to accomplish program office tasking most-effectively. - Perform additional duties and responsibilities as assigned. 
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
Telework
No - Teleworking not available for this position
ID 47198
Work Location US-MS-Stennis Space Center
Are you in search of an opportunity that will provide great reward? Serco’s Maritime Engineering, Technology and Sustainment (METS) business unit may be the place for you!  We are seeking a Naval Autonomous Systems Program Mananager in our Stennis Space, Mississippi locaton. Serco Inc. intends to grow business in AMS market areas in Stennis, resulting in the near-term establishment of an onsite staff group with strong ties to the Navy AMS customers located at the Naval Oceanographic Office (NAVO) with desired future expansion to other areas onsite Stennis. Position will be the business leader in establishing this Gulf Coast region’s AMS group, and has the advantage of reach back to an initial foothold with current AMS work based out of Panama City, FL and other activities sourced out of other geographic regions.  Our management staff includes Ephraim McGhee, Sr. Program Manager/Site Lead with over 13 years of DoD contracting/oil and gas industry experience and Matthew Hendrix, Operational  Manager (US Army Ret.) with over 23 years of military and industry experience. We welcome talent with skillsets in the platforms we specialize in to provide unique service offerings to our warfighters as they develop, test, and implement autonomous systems to meet critical mission objectives. Under limited direction, oversees and manages a developed portfolio of Autonomous Maritime System (AMS) programs in the Stennis Space Center, MS and Gulf Coast geographic region.  Manages AMS programs to meet the objectives established by the contract underlying the program and is accountable for the performance and profitability. Position will also provide work leadership to company, subcontractor, and vendor teams. Long-range financial forecast is expectation for stable growth with projected incremental sales increases.  In this role, you will:- Responsible for building a business area, to operate independently with initiative, with remote guidance and support. This billet must be tactful and careful in dealing with both customers and staff.- An engineering background is desired, in a discipline with application to AMS, needing a broad mastery of technologies involved in AMS. They also need a background showing at least an early capability in leadership.Dev- Develops new business or expands business with the customer.  Coordinates preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.  Participates in negotiating contract and contract changes.- Acts as primary customer contact for program activities.  Regularly meets with and updates the customer on project status.  Leads program review sessions with customer to discuss cost, schedule, and technical performance.- Manages programs to expand Serco’s participation, anticipating and meeting customer needs; directs the tactical activities of the program including, but not limited to, engineering, finance and operations with the objective of maximizing growth and profitability. - Onsite duties may include, but are not limited to: direct support of onsite customer representatives, management of Serco work teams and subcontractor teams, management of local resources in support of testing and evaluation environments, onsite logistics support of personnel and equipment, and ability to effectively meet rapid requirements needs that emerge while onsite.- Under guidance of division policy, operates sound, responsive and accurate financial management and reporting systems, budgeting and financial analysis, and responsive systems that satisfy the obligations of the program to its customers, as well as legal and regulatory compliance.- Reviews status of projects and budgets.  Manages schedules and assists with preparation of status reports.  Develops mechanisms for monitoring project progress and for intervening and problem solving with Serco and customer management to meet productivity, quality, and customer-satisfaction goals and objectives.- Must possess ability to travel for extended periods to manage offsite program and business development activities.- Performs additional duties and responsibilities as assigned by upper management.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-MS-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47226
Work Location US-CA-San Diego
Serco is looking for an experienced and enthusiastic team member to join a high-profile and challenging project supporting the US Navy.  The Navy Network Administrator II will be serving on a dynamic team, supporting autonomous surface vessels at our client’s site at Naval Information Warfare Center Pacific (NIWC PAC).  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. This position is contingent upon your ability to maintain an active clearance. This position is also contingent upon award of contract.   The Autonomous Systems Engineer will support various unmanned technology developments for underwater mine countermeasures requiring research, analysis, engineering development, and test and evaluation support and subject matter expertise to construct an approach to readily assimilate existing and emerging technology that will interface with or become part of a common operator interface. Expertise and work efforts are focused on the analysis of customer's business goals, objectives, needs and the general business environment to solve technical problems. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited supervision. This position will support onsite NIWC customer facilities in San Diego, CA along with remote support.  You will be part of a team that works closely with the customer and other Serco team members to deliver high technology Naval systems. You will provide technical support for our customer as part of an integrated team both on-site in San Diego, CA and by telework.  In this role, you will: - Perform system integration, network administration and remote operation both on Test Control Vessels (TCV), along with from a remote operating station on Point Loma NIWC PAC.- Work closely with a small department of network engineering staff during underway operations to ensure autonomous vessels leave the pier correctly, operate within correct parameters from a network/autonomy perspective, and then return to port in a safe manner. - Assist with the instruction of personnel with lesser experience to provide oversight. - Ensure autonomous vessels remain operational for future autonomous operations to include preventative maintenance, network upgrades, and repairs as required.- Aide in identifying problem areas that may affect future underways and testing.- Participate in crew transfers while underway from TCVs to and from autonomous surface vessels to include operations of Rigid Hull Inflatable Boats (RHIB) as required. - Provide network environment and advanced level computing environment support.- Maintain data files and monitors system configuration to ensure data integrity.  - Install, configure, and maintain computer systems. - Review design release documents for completeness, proper approvals, and system updates, to ensure correct configuration modifications. - Perform software installations. - Troubleshoot systems and applications to identify and correct malfunctions and other operational difficulties. - Investigate, recommend, and install enhancements and operating procedures that optimize network availability. - Maintain confidentiality regarding the information being processed, stored or accessed by the network. - Document network problems and resolutions for future reference.  - Analyze and resolve technical problems for established networks and associated systems. - Plan, test, recommend, and implement workstation hardware and software. - Work with vendors to resolve complex system and/or application problems. - Perform additional duties and responsibilities assigned by the Govt. sponsor or Serco Management.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 46967
Work Location US-FL-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-FL-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47112
Work Location CA-ON-London
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46854
Work Location CA-ON-Mississauga
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 47218
Work Location US-VA-Alexandria
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Call Team Level 1 Agent will be on a dynamic team, supporting customers with processing their retirement pensions at our Alexandria, VA location.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees. The Pensions Benefits Guarantee Corporation (PBGC) is a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 40+ member team under the direction of Thomas Tutolo’ s (Operation Manager) team. The Operations Manager has twenty years of pension benefits and customer service experience comprising of Operations Manager, Assistant Project Management, supervisory and team lead roles. He also has additional experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing, You will be working closely with our PGBC customer and other Serco teams to deliver excellent customer service regarding pensions and benefits for our customers.  In the Call Team Level 1 Agent role you will: - Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. - Utilize authorized computer systems to gather and confirm information prompted by incoming calls. - Be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.During the Pandemic, teleworking is an option.  However, you will be required to work onsite in Alexandria, VA (occasionally), once safety restrictions are lifted.   
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47131
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role, you will:- Garbage collection from PMQ's, Mess Hall, Trade Shops, and clean up grounds. - Perform snow removal in accordance with SNIC Plan.- Perform grass cutting in accordance with Grass Cutting Plan. - Perform landscape maintenance. - Assist with repairs to concrete and asphalt surfaces on the Airfield and on Domestic roads.- Repair/replace signage on Domestic roads and on the Airfield.. - Lifting heavy materials/equipment in performance of duties.- Operating light vehicles as required with proper licensing.- Operate light vehicles such as 44 Passenger Buss, Taxi and Ambulance.- Operate specialized equipment such as ride-on lawn mowers, power saws, hedge trimmer, 60LB buster, farm tractor, bobcat loader, snow blower, JLG lift, forklift, turf sweeper, etc. - Operate communication equipment for Airfield & Domestic operations.  - Responsible for recording time daily in TMA.- Other related duties relevant to this position as may be required.
Category
Logistics
Position Type
Temporary/Term Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 47179
Work Location US-OH-Euclid
If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Operations Clerk will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, Ohio location. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.   Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. In the Operations Clerk role, you will: - Acts as a liaison between our government customer and its participants. Effectively resolves customer issues, requests and inquiries.- Provide base level customer service.- Managed inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response.- Keep accurate records of all conversations, and meeting contractual qualitative and quantitative targets.- Perform tasks associated with call handling to include basic plan and participant file research and updates.- Preparation and scanning of documents into PBGC systems.- Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.- Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.- Works under immediate supervision and reports to a supervisor.Office location is in Euclid, Ohio  Due to the current pandemic situation, candidates may be assigned to remote telework; However, on site work will be required for this position once safety restrictions are lifted.  
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47207
Work Location US-PA-Scranton
Join Serco as a Parts Specialist in Scranton, PA! Serco supports a large utility fleet operating diagnosing and repairing medium and heavy duty diesel trucks. The Parts Specialist is a service support level employee specialized in material control operations. The Parts Specialist performs a variety of moderately complex duties to include purchasing, stocking and distribution of parts and materials used to maintain and repair automotive vehicles and equipment.  Distinguishing characteristics for this position include a proclivity to organization and attention to detail with exceptional verbal and mathematical aptitude and effective interpersonal skills. The Parts Specialist processes invoices for payment and verifies receipt of invoiced parts, materials and supplies maintaining inventory records and work documents using established electronic data systems. Unloads, stores, transports, delivers and distributes parts, materials and supplies. Deals with vendors/sales representatives, follows up on items not received and checks on item prices and availability and performs housekeeping functions within parts storage and work areas. Incumbents work under general supervision.  While workers require some supervision in most assignments, they are free to develop their own work sequences within established procedures, methods and policies. They are generally subject to periodic supervisory checks. This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.
Category
Purchasing
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Scranton
Telework
No - Teleworking not available for this position
ID 47205
Work Location US-VA-Fairfax
If you love a high energy and professional environment - Serco has a great opportunity for you!   The Benefits Administrator position on our FRTIB Operations Center contract is Located in Fairfax Va.  The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. Benefits Administrators are responsible for reviewing, analyzing, and processing transactional Death Benefit Claim form documents for TSP participants. Administrators review death benefits documents for validity in accordance with the Code of Federal Regulations (CFR) and Federal Retirement Thrift Investment Board (FRTIB) policies and guidelines. This includes making numerous telephone calls daily, researching and reviewing accounts, using independent judgment to resolve conflicting information and complex case scenarios, data entry, sending appropriate notices, and communicating with various entities (e.g. the FRTIB, governmental agencies, law firms, participants, and potential payees).In the Benefits Administrator role you will:- Thorough and comprehensive working knowledge of the particular area of work responsibility assignment.- Must have attention to detail and time management skills, and will be responsible for maintaining a case load of up to 150 accounts at one time.- Validity determinations and communications are made by the Administrator and are confirmed by a quality control/verification Benefits Administrator. Any claims meeting a specific set of conditions will be verified by two Benefits Administrators. - Position may require the Benefits Administrator to function in a verification/quality control capacity by reviewing determinations made by other Administrators (to include either initial verification or secondary verification responsibilities) as well as notice verification. - Position may also require review of legally related documents submitted as part of the Death Benefit Claim (to include but not limited to trusts, small estates, adoption paperwork, next-of-kin submissions, and disputes). - Works under the direct supervision of a team lead and manager as applicable; may supervise an assigned workflow.- Case research to ensure all pertinent information is obtained, any information deficiencies are resolved and to validate the information received utilizing systems applications.- Interpreting guidance provided by the FRTIB in accordance with the Code of Federal Regulations and applying the regulations, directives, and interpretations to determine the validity of incoming documents required by the specific workflow.- Providing timely responsive customer service to various inquiries from multiple sources and stakeholders, such as participants, confirmed or potential payees, legal representatives, and financial institutions.- Coordination, tracking and reporting within assigned workflows or between workflows- Ensures work is processed in a timely manner according to the requirements of the specific business function assignment.- Communicates effectively both orally and in writing with the FRTIB and TSP Call Centers to provide information and obtain additional information pertinent to resolution of the legal case. The analyst will be required to communicate with participants, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) payees in accordance with the Privacy Act.- Performs other duties of a similar nature or level.
Category
Human Resources
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-Fairfax
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47215
Work Location US-VA-Herndon
If you would love a challenging position working on projects supporting Centers for Medicare and Medicaid (CMS), then Serco has a great opportunity for you!  Serco, Inc is searching for a Sr AutomationTest Engineer to work with a dynamic team, supporting our CMS program.  Bring your expertise and collaborative skills to make an impact towards your career.  Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.  You will be part of a 100+ member team that works closely with the customer and other Serco teams to deliver quality systems. The team has received an Excellent rating and has been recognized by the Department of Health and Human Services for their outstanding contributions to the contract and program. In this role you will; - Perform both new functional and regression tests using automation tool. - Identify, analyze and report issues for follow-up.- Perform testing on both front end and back end systems.- Perform Gap Analysis on requirements.- Document and prioritize defects and work with the team to resolve- Evaluate, recommend, and implement automated test tools and general test strategies. - Develops, publishes and implements test plans. - Develops, maintains, and upgrades automated test scripts and architectures for application products. - Writes, implements, and reports status for system test cases for testing. - Analyzes test cases and provides regular progress reports.- Run test validations at various levels including DB validation, logging validation, and UI validation.- Be familiar with a variety of the field's concepts, practices, and procedures. - Rely on extensive experience and judgment to plan and accomplish goals. - Perform a variety of tasks.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47213
Work Location US-DC-Washington
Public Affairs Analyst If you love high profile and challenging projects Serco has a great opportunity for you!  The Public Affairs Analyst will be on a dynamic team located on our client’s site at the Pentagon.   Bring your expertise and collaborative skills to make an impact towards our military defense. You will be part of a team that works closely with the customer and other Serco teams to create quality service and outcomes.  The team has been recognized by the industry for their outstanding contributions to the contract and program.In this role, you will:- Conduct strategic communication functions in support of the Director, Strategic Communications, ensuring communication activities comply with legal and regulatory requirements and meet customer needs.- Research, draft, coordinate, produce, and review communication products such as, web-based content, news and op-ed articles, news releases, talking points, fact sheets, briefings, speeches, newsletters, social media content and other materials.- Share knowledge of the organization's operations and functions sufficient to communicate accurate information. Modifies standard methods and adapts approaches in developing new information materials aimed at enhancing the understanding of technical programs.- Tailor messages to serve the needs of different audiences, including employees, clients, media, social media, students, industry participants, and community organizations, and ensuring messaging is in coordination with the overall strategic communications plans for the organization.- Work closely with OUSD leadership, including coordination with the Office of Secretary of Defense Public Affairs, on the release of information through products such as: press releases, talking points, Qs and As, and statements; visual, Web-based, and multimedia products; and video materials.- Provide recommendations on acceptance, deconfliction, and priority of speaking engagements/events in close coordination with the Public Affairs specialist, executive administrative support staff, and government personnel.- Identify potential problems or areas of friction and advises Director, Strategic Communications concerning the causes of the problems and suggested methods for resolving them.- Perform special assignments and participates in special projects and initiatives with responsibility for researching, planning, executing, and/or evaluating complex public affairs operations, programs, and policies which affect a variety of functional areas.- The ability to curate daily news clips that highlight areas of interest in research and development.- Possess the skill in dealing with others in a work relationship to present information and to accomplish a given purpose.- Can communicate effectively, both orally and in writing; and plan and organize work and meet deadlines.  
Category
Communications/Public Relations
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
No - Teleworking not available for this position
ID 47140
Work Location US-DC-Washington
*WBB is now part of Serco “This position is contingent upon contract award” Consider this exciting dual role as an Alternate Project Manager and Strategic Communications Strategist in a key personnel position as a Senior Communications Manager.   The Senior Communications Manager has full authority to act for the contractor on all contract matters relating to daily operation of this contract and the project team in the absence of the Program Manager. The position will be located at the Pentagon and be available between the hours of 0700-1800 EST Monday through Friday except federal holidays or when the Pentagon is closed for local or national emergencies, administrative closings, or similar Government directed facility closings. The Strategic Communications Strategist will integrate the planning and coordination of public affairs and communications programs across multiple media disciplines. The strategist will develop communications plan, execution and process requirements, and manage working groups, task forces, and other projects.  Duties also include: - Facilitate the integration and execution of communication efforts and activities across the HQDA staff in order to assist the OCPA in translating objectives into communications plans- Direct communication product development, including multi-media, visual media and graphic design support- Support Army outreach campaigns, collaboration and engagement with think tank organizations, professional development and training for Army Public Affairs professionals, manage Pentagon exhibits, and executive communications support 
Category
Communications/Public Relations
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Arlington
Telework
No - Teleworking not available for this position
ID 47199
Work Location US-VA-Herndon
Serco has a great opportunity for you to take a role as part of the Federal Emergency Management Agency (FEMA) Public Assistance (PA) disaster recovery initiatives in multiple disciplines to support in Zone 2 across the Midwest. These positions are deployment based and must be willing and able to deploy anywhere in Zone 2.  The First-Level FEMA Consultant will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.This position is contingent upon customer requirements and/or their approval. In these roles, you will provide expertise in the following Disciplines:- Accountants- Appraisers (Commercial experience)- Archaeologists- Architectural Historian- Biologists- Commercial Property Insurance Specialists- Construction Inspectors- CPA’s- Database Developers- Ecologists- Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)- Environmental Planners- Estimators- Financial Analysts- Floodplain Managers-Certified- General Planners- Geologists- Graphic Artists- Health Scientists- Historic Architects- Horticulturalists- Hydrologists- Industrial Hygienists- Managers-(Project or Construction) - Technical Writers- Water Quality Specialists- Wetlands Specialists
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-IL-Rock Island
Telework
No - Teleworking not available for this position
ID 47188
Work Location CA-ON-Toronto
The Employment Services Director will lead Serco’s service delivery team to implement the next phase of Ontario’s Employment Services Transformation (EST) program. Background: Current employment programs for Ontario Works and the Ontario Disability Support Program (ODSP) are being integrated into Employment Ontario (EO) to create one system that is easy to access and focussed on helping all job seekers, including those furthest from the labour force and/or those who face systemic barriers, and that better supports local employers. By integrating the three current systems into one strong, more seamless service system, the Ontario government aims to address system gaps, lessen duplication of services and support municipal partners and service providers to deliver better results for people and businesses. Service System Managers (SSMs) are responsible for the planning, design and delivery of employment services and are funded based on achievement of outcomes. SSMs will be selected for nine regional catchment areas in 2021. Role: As a global provider of citizen services, Serco aims to hire an experienced and accomplished Program Director to lead our EST operations team. The position requires high energy and dynamic interaction with our government customer, our local job training and support service providers, employers, and job seekers. Primary Duties and Responsibilities: - Manage the full contract life cycle of the Serco portfolio of EST contracts. - Lead a multi-functional team that will develop, implement, monitor and improve effective pathways for employment.- Enable job seekers to achieve sustainable employment or income in coordination with job connection, life stabilization and skills or training programs. - Interact with senior Government and broader Public Sector stakeholders to understand and contribute to policy.- Interact with employers, unions, municipalities, and other local stakeholders to appreciate local economic conditions to improve employment initiatives.- Coordinate, supervise, and collaborate with local, regional, and provincial service providers (skills coaching, training, life stabilization). Optimize a service delivery network to achieve positive employment outcomes.- Identify, develop, and strengthen sources of long term, sustainable competitive advantage. Evolve and deliver a strategy of operational excellence and business growth.- Ensure Serco’s EST contracts are sustainable and profitable across a range of economic circumstances. Business Development- Proactively manage opportunities to organically grow and expand the business.- Support other Serco Canada contracts and BD staff for rebids or proposal developments when requested. Competencies- Effective communication skills and ability to work cross functionally within the organization.- Solid technical, business and project management knowledge.- Excellent collaborative leadership and organizational skills.- Stellar internal and external relationship building skills.- Strong degree of integrity and judgment.- Able to effectively delegate authority as required. - Willing to take ownership for the outcomes of projects within scope of responsibility.- Strong planning, coordination, execution and analytical skills.Contingent based on contract award.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46904
Work Location US-AE-Vilseck Rose Barracks
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
DE-Bavaria-Vilseck
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46945
Work Location US-VA-Herndon
If you’re looking for an exciting and challenging Mid-Level Business Process Analyst Position supporting the Centers for Medicare and Medicaid (CMS) contract, then Serco has a great opportunity for you. Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges.The Mid-Level Business Process Analyst will be located in one of the four CMS sites: Lawton, Oklahoma, Rogers, Arkansas, London, Kentucky, or Herndon, VA (with the option to telework occasionally). The Mid-Level Business Process Analyst will be able to analyze and document the organizations processes, lead discussions with subject matter experts within the organization to gather process information and or requirements, and design and document new processes. We are looking to enhance an existing cohesive team with someone dynamic and passionate about their work. In this role, you will: - Communicate process flows or requirements to staff for software development efforts or as part of procedural training and may interact with senior level staff to propose process modifications.- Maintain technical applications and communicates with internal stakeholders, program leadership, and the government client.- Speak to a wide audience and support the implementation of business information systems across multiple departments. - Serve a subject matter expert to ensure initiatives and processes are in alignment with customer’s strategy, goals, and objectives- Create detailed business analysis, outlining problems, opportunities, and solutions- Support the customer and Product Line Manager in the areas of process analysis and design, throughout the software development life cycle- Communicate business processes and/or requirements to software development and training staff- Construct workflow charts and diagrams for system capability studies- Create and maintain program documentation- Provide user acceptance testing (UAT) scenario validation and on-site support during UAT 
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47171
Work Location US-VA-Herndon
Serco is seeking a motivated Program Policy and Technical Advisor to join our talented and fast-paced team supporting millions of people applying for healthcare coverage via the Federal Facilitated Marketplace (Marketplace). This dynamic Service Delivery position on the CMS Eligibility Support (ES) Contract will help lead the development and transformation of processes and systems that review, adjudicate, and assist consumer applications. As such, the candidate in this role will closely collaborate with Serco Leadership; Service Delivery, IT and Operations teams; and CMS Executives. The candidate in this position ideally brings unique combination of subject matter expertise in federal health insurance eligibility policy, particularly the Health Insurance Marketplace and Medicaid, as well as technical understanding of eligibility and enrollment processes to coordinate and optimize multiple aspects of verification operations. The candidate in this position will help with planning and operationalizing policy changes across the teams. Full-time remote work is currently in effect due to the pandemic. When it is safe to return to work, this role will primarily be located in Serco’s Herndon, VA office. In this role, you will:- Serve as health policy subject matter expert integrating knowledge of the eligibility policy to Marketplace verification program process and operations.- - This includes:- Support ES verification leadership and teams (business, operations, and systems teams) on eligibility requirements as policy changes or processes are improved or enhanced. - Incorporate policy changes and operationalize new or revised guidance to increase consumer outcomes.- Manage and/or coordinate priority projects that crosscut multiple teams and product lines to analyze business, functional, and technical requirements; draft operational plans and documentation; and develop performance analytics. - Advise on health and insurance policy changes that would impact Marketplace eligibility and enrollment operations.- - Monitor health policy-related guidance, regulations, and legislation.- Proactively assess potential that may have on impact on consumer applying for health insurance through the Marketplace and provide in-depth analysis and recommendations. - Keep informed on CMS programs and latest health policy analysis, research, evaluations, and reports from government, industry, think tanks, and advocacy organizations to inform ES program operations and improvements. - Develop strategic planning and program improvements initiatives that would optimize Marketplace eligibility processing and enhance consumer enrollment outcomes.- Perform liaison role delivering executive level communication and consultation to CMS and Serco.- - Deliver high level, strategic written and oral briefings to ES and Serco Leadership with clear and concise descriptions on policy and/or program changes including options, requirements, and potential impact.- Collaboratively with CMS and Serco teams, produce high-level, well-written memos, briefs, analysis, evaluations, reports and presentations. - Communicate of key policy changes to Serco teams through memos, newsletters, and briefings.- Develop and maintain effective and efficient working relationships with the Client, interfacing with government SMEs and Serco teams.- Performs other tasks as required or assigned.
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47200
Work Location US-VA-Harrisonburg
If you love high profile and challenging projects supporting the USPTO FCS, EPO CAR, and others - Serco has a great opportunity for you!  This Network Administrator III provides oversight of technical network and security operations within a small team of dedicated IT professionals in Harrisonburg VA. The ideal candidate would operate effectively independently within a cooperative team environment.  This is an ideal job for a candidate who would like to make significant contributions to the patent industry while working in a hybrid/remote work environment based in the beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. The Network Administrator position allows a wide degree of creativity and latitude and may lead and direct the work of others. Bring your expertise and collaborative skills to make an impact for the USPTO and its clients. Visit these links for more information about how Serco supports our Veterans and additional Air Force position: https://careers-sercona.icims.com/jobs/search?ss=1&searchRelation=keyword_all&searchKeyword=USPTO; https://www.serco.com/na/careers/veterans-at-serco.) In this Network Administrator III role, you will:- Administer Cisco switches, routers, firewalls- Palo Alto Firewall Administration- Administration and engineering decisions related to Citrix Netscaler, StoreFront, Citrix Delivery Controllers, Desktop Virtualization, Cloud Migrations.- Administer and support hyperconverged storage engineering and administration – Specific experience with Nutanix is preferred, but not a requirement.- Administer and provide support for Windows 10, Server 2016, and other operating systems- Administer Microsoft Windows Active Directory and Group Policy to apply and enforce secure settings.- Test and apply security patches and updates to servers, workstations, and network equipment- Design/recommend changes to existing TCP/IP networks including recommending and implementing access control lists.- Conduct Security Impact Analysis on system changes to assure that system will continue to meet FISMA requirements- Design and monitor access control systems- Plan and conduct Security Awareness Training- Design Implement and monitor necessary audit and accountability controls.- Conduct Security Assessment and Authorization activities- Design, implement and monitor configuration management systems- Assure Incident Response plans are properly implemented and develop updates when necessary; maintenance controls are properly implemented and documented; and all necessary media protection is in place and properly configured- Conduct quarterly scans for baseline compliance and vulnerabilities- Develop scripts to test for security issues and remediate findings- Configuration Management- Disaster Recovery Planning and Testing- Learning and implementing new technology.- Troubleshooting issues with existing solutions- Manage and resolve multiple complex issues simultaneously
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Harrisonburg
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47202
Work Location US-ID-Hailey
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Hailey, ID! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.-  Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.-  Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.-  Coordinating with and issuing instructions to airport vehicles and personnel.-  Maintaining and disseminating records of daily operations-  Other duties as assigned If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $33.61 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-ID-Hailey
Telework
No - Teleworking not available for this position
ID 46890
Work Location US-DC-Washington
International Analyst If you love high profile and challenging projects, Serco has a great opportunity for you!  As the International Analyst III, you will be on a dynamic team supporting the Office for International Outreach and Policy (IO&P) within the Office of the Under Secretary of Defense for Research and Engineering (OUSD(R&E)). IO&P is responsible for providing support to any bilateral engagement that has a science and technology (S&T) related function; however, major portfolios include the North Atlantic Treaty Organization’s (NATO) Science and Technology Office (STO) and The Technical Cooperation Program (TTCP) as well as bilateral engagements with Australia, Canada, India, Japan, New Zealand, Republic of Korea, and the United Kingdom. In this role, you will:- Plan and execute meetings or events between senior U.S. officials and their international counterparts.  Support includes coordinating logistics (e.g., requesting access to military installations, coordinating clearances and foreign visit requests, parking for visiting personnel, etc.) for meeting delegate(s); preparing agendas; drafting read ahead information (e.g., background briefings, issue papers, decisions papers, etc.); and draft comprehensive meeting minutes or reports.- Write and maintain country papers.  Country paper content includes S&T priority areas and/or specialized capabilities within a specified country; governmental and defense organizational structures within a specified country; delineating the relationship between that country’s Defense S&T community and the U.S.; the international armaments cooperative relationship between the specified country and the U.S.; and maintain a record of contact between OUSD(R&E) senior leadership and the specified country. - Act as action officers in assigned geographic area of responsibility.  Support includes liaising with the appropriate counterparts in the Services, Office of the Under Secretary of Defense (OUSD) for Policy (OUSD(P)), Acquisition and Sustainment (OUSD(A&S)); coordinating with country-specific action officers to ensure actions are completed between major engagement meetings; and coordinating with the appropriate technical personnel within OUSD(R&E) to complete outstanding actions between major engagement meetings.- Maintain situational awareness of S&T cooperative activities in assigned geographic area of responsibility, and liaising with technical subject matter experts within OUSD(R&E) as well as counterparts in the Services, Office of the Under Secretary of Defense (OUSD) for Policy (OUSD(P)), Acquisition and Sustainment (OUSD(A&S)), and Intelligence (OUSD(I)).- Liaise with the International Cooperation Office (ICO) within the Office of the Under Secretary of Defense for Acquisition and Sustainment (OUSD(A&S)) to develop Memorandum of Understanding (MOU), Project Arrangement/Project Agreement (PA), Equipment and Material Transfer Arrangements (E&MTA), Working Group Terms of Reference (TOR), and/or Designated Disclosure Authority Letters (DDL), and OUSD(R&E) assessment of proposed international armaments engagement agreements.- Provide support in clearing OUSD(R&E) presentations with the OUSD(A&S) Foreign Disclosure Office (FDO), assisting OUSD(R&E) or Service representatives in exchanging information under OUSD(R&E) led forums, and/or responding to questions from OUSD(R&E) personnel or Service representatives in any international cooperation question, as needed.- Conduct data extraction from the DoD International Agreements Database on either a specific country or technical topic.- Establish and maintain IO&P external outreach tools to include the OUSD(R&E) international website, briefing cards, and overview presentations.- Work with OUSD(R&E) travel planners to set-up international travel and coordinate appropriate country/security clearances for major OUSD(R&E) international engagements, as needed/applicable.- Serve as the point of contact for Washington-based Defense Multifocal meetings.  As the point of contact, synchronize activities between OUSD(R&E) initiatives and representatives from all the participating organizations/nations; and coordinate intelligence threat briefings at appropriate international events with the Chief Technical and Science Intelligence (CSTI) representatives, and the Office of the Assistant Secretary of Defense for Intelligence (OUSD(I)).- Specific to TTCP support, act as the U.S. Executive Officer as well as provide direct support to the U.S. Principal, the U.S. Deputy, the U.S. National Representatives, and the applicable Group Executive Chair(s).  Support includes providing advice and recommendations for the management and execution of TTCP; developing proposals and implement plans to improve management procedures and process efficiencies within TTCP; conduct analysis of TTCP strategic initiatives and provide recommendations for improvement; planning, preparation, and execution of U.S. participation in TTCP meetings, and events (e.g., the Principals annual meeting and teleconferences, Washington Staff meetings, EC College teleconferences, Group-level meetings, etc.); drafting the EC College Newsletter; and planning the TTCP U.S. Award Ceremony.- Specific to NATO STO support, provide support to the U.S. Science and Technology Board (STB) members, the U.S. Voting Panel members, and the U.S. National Coordinator.  Support includes coordinating quarterly update meetings, prepare senior U.S. leadership before STB meetings, assess and evaluate documents and/presentations (e.g., technical reports, etc.) before submitting to the U.S. NATO National Coordinator for approval, and coordinate with the appropriate organizations for U.S. appointments to NATO STO technical panels. 
Category
Other
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
No - Teleworking not available for this position
ID 47180
Work Location US-FL-Doral
If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Operations Clerk will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, Florida location.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees.  Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. In the Operations Clerk role, you will: - Acts as a liaison between our government customer and its participants. Effectively resolves customer issues, requests and inquiries.- Provide base level customer service.- Managed inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response.- Keep accurate records of all conversations, and meeting contractual qualitative and quantitative targets.- Perform tasks associated with call handling to include basic plan and participant file research and updates.- Preparation and scanning of documents into PBGC systems.- Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.- Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.- Works under immediate supervision and reports to a supervisor.Office location is in Doral, Florida. Due to the current pandemic situation, candidates may be assigned to remote telework; However, on site work will be required for this position once safety restrictions are lifted.   
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Doral
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47196
Work Location US-VA-Herndon
Serco is looking for top talent to join our team! We are looking for a mid-senior level Billing Specialist. This role calls for a well-rounded performer who thrives in a fast-paced, demanding environment. Key attributes we are seeking for this role include both the willingness to dig deeply into details, as well as the ability to assess the big picture. This is a hybrid on site and remote opportunity. In this role you will: - Calculate and prepare final project invoices, including necessary invoicing schedules and back-up data. - Review organizational billing practices to ensure invoice accuracy within contractual terms, Federal Acquisition Regulations, and DCAA requirements. - Prepare and analyze schedules for accounts receivable and unbilled receivables. - Prepares and processes final invoices utilizing both a CACW and CCR method. - Familiar with a variety of the field’s concepts, practices, and procedures. 
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47195
Work Location US-VA-Herndon
Serco is seeking a Senior Financial Planning Analyst in support of the Director, Financial Planning, who will utilize their data analysis modeling and reporting experience to help the organization understand financial results and plan for future growth.This role calls for a well-rounded performer who thrives in a fast-paced, demanding environment.  Key attributes we are seeking for this role include both the willingness to dig deeply into details, as well as the ability to assess the big picture.  The selected individual will consistently demonstrate high levels of technical and professional knowledge and quickly assimilate new information. The successful candidate will have a strong financial analysis background with significant experience in government contracting and financial planning and analysis applications.  The Senior Financial Planning Analyst will work with the Director, Financial Planning to engage cross-functionally with business leaders and subject matter experts both inside and outside of Finance.  Based in our Herndon, VA Headquarters, the person in this role will work closely with business finance to analyze financial and non-financial data as well as implement process improvements and participate in improvement initiatives related to finance and related business systems. The person in this role must have the ability to manage tight deadlines and have strong analytical, technical and problem-solving skills complemented by excellent written and verbal communication skills. This position is responsible for retrieving, analyzing and presenting data from our primary financial and planning applications, Deltek Costpoint and SAP BPC.  This role requires proficiency with data analysis modeling, design and documentation.  As a key member of the Financial Planning team, this individual will be responsible for the development of highly confidential internal reporting used by senior management throughout the organization to understand results and influence long term and strategic decisions.  They will conduct business studies on past, future and comparative performance, identify trends, analyze and interpret data, conduct benchmarking and process analysis, and recommend actions supported by sound financial analysis.  This position positively affects the company performance and positions the incumbent for future growth and development opportunities.In this role you will:- Support financial forecasting at the business unit level, report on financial performance for leadership reviews, consolidate and analyze financial data, and create operational metrics based on key performance indicators.- Identify relevant insights and compile analytical reports and forward-thinking business unit forecasts based upon financial trends that enable others to make sound decisions.- Assemble and summarize data through data mining and business intelligence to structure sophisticated reports and financial models for decision support.- Increase productivity by improving current methods used in the collection of data, coordinating information requirements, developing automated financial reporting/forecasting tools, and creating standard and ad-hoc reports.- Evaluate financial status and risks by analyzing actual results in comparison with budgets and forecasts while working closely with the Finance team to ensure accurate financial reporting and decision support.- Work with data sets to address difficult, non-routine analysis problems using sound statistical approaches.- Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.- Maintain working knowledge of our financial policies, Disclosure Statements and processes to assure understanding and manage potential impacts of changes to and developments for supported systems.- Building successful working relationships with key functional and operational stakeholders.
Category
Finance
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47194
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47193
Work Location US-MD-Columbia
 If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist individual program managers, initiative leads, and PEO leadership with monitoring and reporting on the overall health of programs, initiatives, and/or a portfolio. - Perform holistic analysis across multiple contracts and government activities to identify cost, schedule and performance concerns for a program or initiative.- Perform cross-program analysis to assist in responding to Investment Portfolio (IP) actions and producing execution reports.- Draft acquisition and program documents such as TTOs, Statements of Work (SOWs), Program Management Plans (PMPs), Risk Management Plans, program schedules, Technical CICA memorandums, and Acquisition Strategies.- Prepare presentations to report analysis findings as well as program/portfolio status.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47186
Work Location CA-ON-Toronto
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Metro East
Telework
No - Teleworking not available for this position
ID 47187
Work Location US-LA-Fort Polk
If you are interested in supporting the Army's mission to maintain route clearance equipment, Serco has a great opportunity for you!  Serco is seeking a full time Journeyman Field Service Technician to support the Husky Mounted Detection System (HMDS) located at Fort Polk, LA.  You will be part of a 2-member team that works closely with the customer to ensure the HMDS equipment is ready for training at the Joint Readiness Training Center (JRTC), and throughout the Continental United States (CONUS).  In this role, you will identify, analyze, and repair product failures, orders, and replace parts as needed.  You will determine and recommend which products or services best fit the customers needs, and perform the following:- Maintain HMDS equipment before, during, and after JRTRC rotations- Troubleshoot HMDS equipment for other than operator-level maintenance- Install HMDS equipment in support of the HMDS installation teams- Travel throughout the continental United States (CONUS)- Submit reports that detail status of equipment, repairs, and travel
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-LA-Fort Polk
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47167
Work Location US-OH-Euclid
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Call Team Level 1 Agent will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, FL location.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees. The Pensions Benefits Guarantee Corporation (PBGC) is a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 40+ member team under the direction of Thomas Tutolo’ s (Operation Manager) team. The Operations Manager has twenty years of pension benefits and customer service experience comprising of Operations Manager, Assistant Project Management, supervisory and team lead roles. He also has additional experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing, You will be working closely with our PGBC customer and other Serco teams to deliver excellent customer service regarding pensions and benefits for our customers.  In the Call Team Level 1 Agent role you will: - Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. - Utilize authorized computer systems to gather and confirm information prompted by incoming calls. - Be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.During the Pandemic,working remote is an option.  However, you will be required to work onsite at the Euclid, Ohio location (on occastion), once safety restrictions are lifted.   
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47191
Work Location US-DC-Washington
Advanced International Analyst If you love high profile and challenging projects, Serco has a great opportunity for you!  As an Advanced International Analyst, you will be on a dynamic team supporting the Office for International Outreach and Policy (IO&P) within the Office of the Under Secretary of Defense for Research and Engineering (OUSD(R&E)). IO&P is responsible for providing support to any bilateral engagement that has a science and technology (S&T) related function; however, major portfolios include the North Atlantic Treaty Organization’s (NATO) Science and Technology Office (STO) and The Technical Cooperation Program (TTCP) as well as bilateral engagements with Australia, Canada, India, Japan, New Zealand, Republic of Korea, and the United Kingdom. In this role, you will:- Developing DoD international agreements and supporting documents (e.g., Summary Statement of Intent (SSOI), Designated Disclosure Authority Letter (DDL)). - Planning and executing meetings and events between senior U.S. officials and their international counterparts.  Support includes coordinating logistics (e.g., requesting access to military installations, coordinating clearances and foreign visit requests, foreign visitor access to the Pentagon, etc.) for meeting delegate(s); preparing agendas; drafting read-ahead information (e.g., background briefings, issue papers, decisions papers, etc.); and drafting comprehensive meeting minutes and reports.- Writing and maintaining OUSD(R&E) focused country papers.  Country paper content includes but is not limited to:  S&T priority areas and/or specialized capabilities within a specific country; governmental and defense organizational structures within a specified country; assessment of project arrangements/agreements; delineating the country’s Defense S&T community and the U.S.; and maintaining a record of engagements between OUSD(R&E) senior leadership and the specific country.- Acting as an action officer for an assigned geographic area of responsibility, provide support liaising with the appropriate counterparts in the Services, Office of the Under Secretary of Defense for Policy (OUSD(P));  Office of the Under Secretary of Defense for Acquisition & Sustainment (OUSD(A&S); Office of the Under Secretary of Defense for Intelligence & Security (OUSD(I&S);  coordinating with country-specific action officers to ensure actions are completed between major engagement meetings; and coordinating with the appropriate technical personnel within OUSD(R&E), including R&E  Field Activities (e.g., Missile Defense Agency and Defense Advanced Research Projects Agency) to complete outstanding actions between major engagement meetings.- Maintain situational awareness of S&T cooperative activities in assigned geographical area of responsibility and liaising with technical subject matter experts within OUSD(R&E) and R&E Field Activities, as well as counterparts in the Services, OUSD(P), OUSD(A&S), and OUSD Intelligence & Security (OUSD(I&S). - Liaise with the OUSD(A&S) International Cooperation Office (IC) to develop or staff Memoranda of Understanding (MOUs), Project Arrangements/Agreements (PAs), Equipment and Material Transfer Arrangements (E&MTAs), Working Group Terms of Reference (TOR), and/or Designated Disclosure Authority Letter (DDL), and OUSD(R&E) assessment of proposed international armaments cooperative agreements.- Coordinate foreign disclosure approvals for OUSD(R&E) products, assisting OUSD(R&E) or Service representatives in requesting foreign disclosure one-time authorizations to exchange information on OUSD(R&E) led initiatives and providing recommendations on appropriate mechanisms to support information exchange.- Conduct data extraction and analysis from the International Agreements Data Base in response to enquiries regarding specific country activities or on technical topics.- Establish and maintain IO&P external outreach tools to include the OUSD(R&E) international website page, briefing cards, “one-pagers” and overview products.- Work with OUSD(R&E) travel planners to set up international travel and coordinate appropriate country/security clearances for major OUSD(R&E) international engagements, as needed.- Serve as the point of contact for Washington-based Defense multifora meetings.  As the point of contact, synchronize activities between OUSD(R&E) initiatives and representatives from all the participating organizations/nations.  In addition, working with the Chief Technical and Science Intelligence (CTSI) and OUSD(I) representatives to coordinate intelligence threat briefings, and submit intelligence requirements to support international activities. - Specific to The Technical Cooperation Program (TTCP), acting as the U.S. Executive Officer as well as provide direct support to the U.S. Principal, the U.S. Deputy, the U.S. National Representatives, and the relevant Group Executive Chairs.  Support includes providing advice and recommendations for the management and execution of TTCP; developing proposals and implementing plans to improve management procedures and process efficiencies within TTCP; conducting analysis of TTCP strategic initiatives and providing recommendations for improvement; planning, preparing, and executing U.S. participation in TTCP meetings and events (e.g., TTCP Principal Annual Meeting, Principal teleconferences, Washington Staff meetings, EC College teleconferences, and Group-level meetings, etc.); drafting content for the EC College newsletter; and planning the annual U.S. TTCP Award ceremony.- Specific to North Atlantic Treaty Organization (NATO) S&T Organization (STO), acting as the primary support to the U.S. National Coordinator.  Duties includes providing support to the U.S. Science and Technology Board (STB) members, the U.S. Voting Panel members, and the U.S. National Coordinator for meetings such as U.S. quarterly preparatory meetings; preparing senior leadership for STB meetings and related; and coordinating U.S. approvals for NATO appointments and approvals for U.S. submissions into NATO products. 
Category
Communications/Public Relations
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
No - Teleworking not available for this position
ID 47177
Work Location Diego Garcia
Sensor Operator - Diego Garcia As the, Sensor Operator in Diego Garcia Serco-NA, in conjunction with the newly formed United States Space Force (USSF), you will be responsible for tracking all man-made objects in orbit. This mission is vital to keeping existing satellites safe and to provide critical information to organizations launching new satellites in the future. One of the assets USSF uses to accomplish this mission is the Ground-based Electro Optical Deep Space Surveillance (GEODSS) System. This optical sensor is employed at three (3) different locations around the world (White Sands Missile Range, New Mexico; Diego Garcia, British Indian Ocean Territory; and Maui, Hawaii) and helps track the objects in deep space orbit (altitude of 10,000 to 45,000 km).Come join the team that provides this service to United States. You will help operate and maintain three (3), one-meter telescopes equipped with highly sensitive digital cameras. You’ll respond to Government tasking to obtain metric observations of specific objects daily and help maintain the sensors, support equipment, and the facility that houses it at Detachment 2, Naval Support Facility in Diego Garcia, British Indian Ocean Territory (BIOT).This is a unique worksite, so being a part of the Serco-NA GEODSS Team, you will be offered Special Incentives: - Free Internet,- Meal allowances,- Competitive salaries,- Retention Bonus,- Paid Time-Off, and many more. As the Sensor Operator at Diego Garcia, your duties and responsibilities (include but is not limited to the following): - Complete and maintain certifications from company-provided Optical Sensor operator training.- Perform sensor operations, area searches and other sensor support tasks.- Accomplish Higher Headquarters taskings and reporting requirements issued by JSpOC in the Consolidated Tasking List (CTL) and associated updates.- Accomplish mission scheduling before the start of the operational period by identifying taskings to be accomplished during the operational period: routine and special metric taskings, SOI signature gathering and raw video collection.- Schedule observation attempts to provide time separation within weather, equipment, and tasking constraints based on collection requirements.- Perform manual scheduling, special sensor settings, and other special techniques.- Complete 100 percent of SOI-tasked objects each month; maintain workload data on number and frequency of SOI taskings.- When directed by JSpOC, accomplish CalSat tracking at specified frequencies with each available sensor.- Perform required post-mission activities, including maintaining any applicable operations logs, recorded data, and workload data. Document operations, security events, equipment status, authorized software changes, shift changes, changing of the Zulu day, and any other significant events in an operations log.- Complete sensor and mount calibrations in accordance with GEODSS Technical Orders (TOs).- Perform assignments relative to the implementation, operation, and maintenance of equipment and facilities requiring knowledge of communications equipment/procedures and the ability to operate radio/communications equipment, sensors and other consoles, computers, recording instrumentation, and other instrumentation and/or equipment peculiar to the GEODSS system.- Complete initial and monthly recurring training and maintain certification for operations positions. Complete Government and corporate ancillary training.- Perform operational checkout and pre-mission preparations for systems and equipment.- Comply with all security procedures for Operations Security (OPSEC) and Communications Security (COMSEC).- Assist electronic technicians in the daily operational and performance checkout of equipment and systems.- Provide coordination and controls resources including recording media, safety, and security in support of the site mission.- In time of crisis, supports other services to increase the security and well-being of the site.- Assist with maintaining site operations procedures.- Assist other Space Sensor Program sites as needed.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IO-Diego Garcia
Telework
No - Teleworking not available for this position
ID 47122
Work Location US-VA-Herndon
Serco-NA has an exciting opportunity for a Director of Business Development supporting our Acquisition, Program Management & Logistics (APM&L) business.  This position will report directly to the BD VP for APM&L.  Primary responsibility is to identify and develop opportunities for business expansion. Develop and align marketing strategies with strategic focus and proposes long range business plans.  In this role you will be responsible for:- Win Strategy formulation, capture execution, and proposal development for large pursuits.- Identify and close on new business in Modeling, Simulation & Training (MS&T) and Advisory & Assistance Services (A&AS).- Support business pipeline reviews and metric assessments to include pipeline metrics, Win/Loss rates, Submits/Awards, and Marketing.- Identify new winnable opportunities in the US Navy, US Air Force, US Army, USMC and internationally.- Increase size of the business bid pipeline.- Close on existing pipeline opportunities.- Work with ideal partners for new work (prime and sub) to increase Pwin and increase Serco participation on team(s).- Identify international opportunities and run them through review for linkage to Serco Inc. strategy.- Perform the duties of interim PM where necessary.- Convert capture strategies and execution into proposal writing (both pre-RFP and post-RFP).
Category
Business Development/Proposals
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46949
Work Location US-VA-Herndon
Serco Inc. is seeking an experienced, highly motivated, hands-on Director of Financial Planning to be a senior leader within the corporate FP&A function and oversee all aspects of the budgeting and forecasting process.   This role calls for a dynamic, well-rounded performer who thrives in a fast-paced, demanding environment. Key attributes we are seeking for this role include both the willingness to dig deeply into details, as well as the ability to assess the big picture.  The selected individual will consistently demonstrate high levels of technical and professional skill and quickly assimilate new knowledge. The successful candidate will have a strong financial planning and analysis background with significant experience in professional services and government contracting.  The Director of Financial Planning will utilize their financial analysis modeling and reporting experience to help the organization understand financial results and plan for future growth.   This multi-faceted role will also entail working closely with operations leadership and subject matter experts both inside and outside of Finance.  Based in our Herndon, VA Headquarters, the person in this role will work closely with users in accounting operations, tax and business finance to analyze financial and non-financial data as well as implement system enhancements and participate in improvement initiatives related to finance and related business systems. The person in this role must have the ability to manage tight deadlines and have strong analytical, technical and problem solving skills complemented by excellent written and verbal communication skills including the ability to distill complex information into clear data-driven insights. Responsibilities:As the leader within the FP&A function, the Director of Financial Planning will be responsible for oversight of all aspects of the development of internal reporting and analysis used by senior management throughout the organization to understand results and influence long term and strategic decisions. This position is responsible for analyzing and presenting data from our primary financial and planning applications, Deltek Costpoint and Oracle EPM Cloud. This position positively affects the company performance and positions the incumbent for future growth and development opportunities.   Responsibilities of this role include:- Leadership of the financial forecasting function, including reporting on financial performance for leadership reviews and providing analysis on operational and working capital performance. This position directly oversees a team of 4 data analysts and technical specialists.    - Formulating departmental strategy and implementing plans to achieve results consistent with broader company goals.- Preparation of monthly “LBE” forecasting submissions and annual direct and indirect budgeting cycle in conjunction with business finance leads. Oversight of monthly program and financial submission of actual results to corporate consolidation team in the UK.- Preparation of working capital and cash flow statements with detailed analysis.- Modeling and creating forecasts of balance sheets and cash flow statements.- Evaluating financial status and risks by analyzing actual results in comparison with budgets and forecasts while working closely with the finance team to ensure accurate financial reporting and decision support.- Driving and providing thought leadership in improving current methods used in the collection of data, coordinating information requirements, developing automated financial reporting/forecasting tools, and creating standard and ad-hoc reports.- Mentoring corporate department stakeholders and operations leaders to promote a better understanding of financial tools and metrics designed to enhance profitability.
Category
Finance
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46880
Work Location US-AR-Rogers
If you love high profile and challenging programing projects supporting the CMS (Center for Medicare and Medicaid Services) program - Serco has a great opportunity for you!  This Systems Administrator II (Temporary) will be on a dynamic team, Troubleshooting and repairing various physical IT and virtual systems at our Rogers, AR location.  Bring your expertise and collaborative skills to make an impact towards our CMS program.This is an open opportunity to step in on the ground floor of a large project supporting the Affordable Healthcare Act and it’s consumers.  As a System Administrator II, you will be assisting 5 other Field Services IT professionals in various duties and assignments.  Bring your talent, knowledge and experience to the table and work with an outstanding team in supporting this project. This will be a 6 month temporary assignment with the opportunity for renewal. In this role, you will:- Assist or perform Preventative Maintenance on various physical and virtual IT systems.- Works with other IT staff to ensure backup and updates to key systems are performed.- Troubleshoots System performance issues.- Advanced Microsoft server 2012 and above and windows 10 OS knowledge is a strong requirement.- Working knowledge of MS Active Directory.- Provides technical support and guidance to users.- Familiar with a variety of the field's concepts, practices, and procedures.- Maintains all systems, applications and configurations.- Installs new software releases and system upgrades; evaluates and installs patches and resolves software-related problems.- Maintains data files and monitors system configuration to ensure data integrity.- Relies on experience and judgment to plan and accomplish goals.- May lead and direct the work of others.
Category
Information Technology
Position Type
Temporary/Term Full-Time
Security Clearance
None
Recruiting Location : Location
US-AR-Rogers
Telework
No - Teleworking not available for this position
ID 47151
Work Location US-VA-N/A
The Rsam Engineer, reliable and self-sufficient, will join a small team performing development and configuration of a well-established Rsam instance. This is a full-time, 100% remote position.  Direct and frequent collaboration with the client group and other Serco team members is required to deliver a quality system and experience for the end-user customer. The position will support a large commercial organization with Rsam implementation, which provides assistance with several aspects of the organization from GRC Requirements to Vulnerability Management and Third-Party Management System. In this role, you will:- Design, implement, and test custom-built Rsam modules- Experience and a solid understanding of IT Risk Management (NIST CSF, 800-53, etc.)- Strong technical ability, effective task management skills, analytical, and effectively communicate- Maintain security documentation and able to bridge the gap between technical details and a non-technical audience- Identify production and non-production application issues, develop solutions, and implement necessary changes- Demonstrate analytical problem solving and troubleshooting ability- Perform design reviews of technical implementations- Comprehensive writing skills to create necessary documentation and reports for internal and external parties If you have experience with development of the Rsam platform, are able to work in a customer-facing role, while being 100% remote, apply today!
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 39563
Work Location US-NY-Fort Drum
JOIN OUR TEAMto assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  The DOL VETS TAP program needs skilled and compassionate Employment Navigators who can assist military personnel in their transition to civilian occupations and provide individual counseling on the job search process. Employment Navigators would be expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. The Employment Navigator reports to a Regional Manager.    In this role, you will:- Listen to Servicemembers/spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans. - Provide job search guidance and career advice and ensure the Servicemember or spouse understands and can access available employment related resources.- Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs. - Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers.- Provide resume and cover letter advice.- Some travel may be required.Employment Navigators will also be expected to connect transitioning Servicemembers and/or spouses to DOL government and non-government partners as well as American Job Centers/State Workforce Agencies based on the Servicemember and/or spouse’s.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-NY-Fort Drum
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47162
Work Location US-VA-Chesapeake
As the, Marine Electrician-Advanced Level, you will work on a team supporting cabling, equipment, and C5ISR system installations.  You will join, fabricate, and assemble various electromechanical and electronic assemblies by applying appropriate safety techniques and the work is performed onboard U.S. Naval Ships and military installations.  You will play a critical role in ensuring that successful and safe work is performed onboard U.S. Naval Ships and our Military installations which is vital to our Mission to protect and serve our Military. The Marine Electrician-Advanced Level will perform the following typical tasks:- Receive initial instructions, equipment requirements, and advice from supervisor or engineer as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with instructions including troubleshooting and correcting malfunctions.- Conduct various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.  - Perform assignments that are not completely standardized or prescribed such as: Constructs components, subunits, or simple models or adapts standard equipment. - Gather and maintains specified records of engineering data such as tests, drawings, etc.; performs computations by substituting numbers in specified formulas; plots data and draws simple curves and graphs.- Perform simple or routine tasks or tests such as tensile or hardness tests; operates and adjusts simple test equipment; records test data. - Rely on your experience and judgment to plan and accomplish goals and you will typically report to a supervisor in a safe work environment. 
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Chesapeake
Telework
No - Teleworking not available for this position
ID 47170
Work Location US-WA-Renton
Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Renton, WA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assigned The rate of pay for this position is $38.34 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WA-Renton
Telework
No - Teleworking not available for this position
ID 47142
Work Location US-CA-Riverside
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Riverside, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $37.14 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Riverside
Telework
No - Teleworking not available for this position
ID 47146
Work Location CN-42-Sasebo City
If you love high profile and challenging programing projects supporting the U.S. Navy - Serco has a great opportunity for you!  This Logistics Analyst II will be part of a dynamic team, which enhances product workflow by analyzing and developing logistics plans that affect production, distribution, and inventory in support of Navy Afloat units as directed by a designated customer lead for Federal Services/HAZMAT Program operations in our Sasebo City, Japan location. Bring your expertise and collaborative skills to make an impact towards our military defense. Serco supports the US Navy as a prime for their Federal Services/HAZMAT Program contract which supports their defense work in Sasebo City, Japan.  Our team plays a key part of the US Navy Afloat activities with HAZMAT and CHRIMP support. Visit these links for more information about how Serco supports the Navy https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.) You will be part of a team that works closely with the customer and other Serco teams which have been recognized by the U.S. Navy and the industry for their outstanding contributions to the contract and program. In this role as a Logistics Analyst II you will:- Review and follow procedures for ship support in partnership with US Navy civilian team members also providing support to Afloat activities.- Be familiar with a variety of US Navy Afloat and HAZMAT management concepts, practices, and procedures.- Perform a variety of tasks under an assigned team lead.- Create and review procedures for distribution and inventory management to maximize customer satisfaction and minimize cost- Rely on experience and judgment to plan and accomplish goals with some initial training being provided- Provide Afloat and Ashore support for the US Navy CHRIMP Customers at Naval Base Yokosuka.- Report directly to a manager. Additional desired experience and skills:- A certain degree of creativity and latitude is expected.- Provide general sustainment support to field activities.- Support will include all aspects of material management/tracking support including the following: conducting physical inventories, conducting material research using US Navy/commercial systems and databases, and supporting container labeling initiatives.- Ability to obtain and maintain a favorable background investigation.- Ability to work with various personnel (military, civilian and contractor staff) to support of CHRIMP sustainment requirements.- Familiarity with various Navy Logistics and HAZMAT concepts, practices, and procedures including experience with utilizing the Navy’s Enterprise Resource Planning (ERP) software.- Ability to use MS Office Suite and possess intermediate-level experience with Word, Excel, and PowerPoint.- Provide support inventory, data collection, and processing of HAZMAT data for building into the Navy’s system of record.- Ability to quickly analyze customer problems, identify possible courses of action, provide recommendations for customer consideration, and follow up with guidance or training as needed.This position supports a U.S. Government contract whose terms require that applicants possess U.S. Citizenship.
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
JP-Nagasaki-Sasebo City
Telework
No - Teleworking not available for this position
ID 47130
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role, you will:- Garbage collection from PMQ's, Mess Hall, Trade Shops, and clean up grounds. - Perform snow removal in accordance with SNIC Plan.- Perform grass cutting in accordance with Grass Cutting Plan. - Perform landscape maintenance. - Assist with repairs to concrete and asphalt surfaces on the Airfield and on Domestic roads.- Repair/replace signage on Domestic roads and on the Airfield.. - Lifting heavy materials/equipment in performance of duties.- Operating light vehicles as required with proper licensing.- Operate light vehicles such as 44 Passenger Buss, Taxi and Ambulance.- Operate specialized equipment such as ride-on lawn mowers, power saws, hedge trimmer, 60LB buster, farm tractor, bobcat loader, snow blower, JLG lift, forklift, turf sweeper, etc. - Operate communication equipment for Airfield & Domestic operations.  - Responsible for recording time daily in TMA.- Other related duties relevant to this position as may be required.
Category
Logistics
Position Type
Temporary/Term Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 47057
Work Location US-VA-Alexandria
If you are interested in supporting the DoD/US Navy to provide information system support for our DoD client located in Washington, DC. The ColdFusion Developer will be responsible for web application development including integration with database systems, custom configuration of web interfaces, development and modification of web layouts, and developing ad hoc software to extend system functions. The position is contingent upon your ability to obtain and maintain a DoD Secret level clearance. Serco supports the US Navy with the Government Owned, Contractor Operated (GOCO) Project Management System – Extranet Sites (PMS-ES) information system. PMS-ES was purpose-built to meet the data and workflow management needs unique to Navy acquisition programs and provides the ability to securely transmit and process information and data deliverables across the various ship design projects, activities, processes, and functions.  You will be part of a 12-member team that works closely with the customer and will be responsible for web application development including integration with database systems, custom configuration of web interfaces, development and modification of web layouts, and developing ad hoc software to extend system functions. In this role you, you will:- Design and develop CF applications for PMS-ES- Contribute to all phases of the software development lifecycle.- Write well designed, testable, efficient code.- Conduct Software analysis, programming, testing, debugging activities and maintenance.- Identify production and non-production application issues, develoop solutions, and implement necessary changes.- Attend to help desk service requests and respond to/resolve tickets based on agreed upon Service Level Agreements (SLAs).- Develop hot fixes for application issues.- Generate reports based on data pull requests.- Follow configuration best practices to manage all components of the application (software code, database & infrastructure).- Document all code changes.- Document and track all system change requests and enhancement requests.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47153
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist the Government in administering contracts.- Draft modifications to contract documents such as TTOs, Award Fee Plans, and CDRLs.- Track, analyze, and report contract costs.- Monitor and report on contractor performance to ensure compliance with contract terms and receipt of goods and services.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47164
Work Location US-VA-Fairfax
If you love a high energy and professional environment - Serco has a great opportunity for you! The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. In the Benefit Analyst role you will: - Maintains knowledge of commonly used concepts, practices, and procedures related to disbursement tasks.- Conducts research on applications for TSP participant accounts to ensure all required information is obtained in order for proper disbursements to be made. This research involves utilizing various computer programs, the Code of Federal Regulations (CFR), FRTIB policies, guidelines, and procedural manuals.- Relies on instructions and pre-established guidelines to perform the functions of the job, and provides input on how they may be improved.- As the work requires extensive public contact, the disbursements analyst uses tact, sound judgment, knowledge of both death benefits and legal processing functions, and proficient communication skills to convey both the formal processes and specific details of a case when appropriate.- Provides quality customer service when responding to inquiries made by telephone and written correspondence.- Performs a variety of complex tasks requiring oversight, attention to detail, and analysis, including but not limited to calculating earnings and losses and account valuations.- Performs other duties as assigned.Due to the current pandemic situation, candidates will be able to work remote on a temporarily basis. However, on site work in the Fairfax, VA location will be required once COVID safety restrictions are lifted.
Category
Legal
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Fairfax
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40643
Work Location US-CO-Colorado Springs
Administrative Assistant II - Colorado Springs, CO Serco is seeking an experienced Administrative Assistant II to support our Colorado Springs, CO location. Under the contract, Serco provides life cycle management, integration, acquisition, and technical support for US Military and other US contracts around the world. Serco is looking for an intermediate level administrative assistant to support multiple contracts. This employee will maintain strict confidentiality, collaborate with teammates.In this role, you will:- Draft and/or proofread documents or forms and other correspondence such as contract deliverables and articles supporting multiple contracts  - Collaborate with internal team and SMEs to update existing documents, create new documents (text and graphics), and maintain document control - Track and maintain deliverables and documents for multiple contracts- Implement and follow document control procedures- Set and manage documentation priorities- Resolve complicated and sensitive questions and problems.  - Relies on experience and judgment to plan and accomplish goals. - Works under limited supervision.  - A certain degree of creativity and latitude is required.- Must be able to successfully undergo a pre-employment background check investigation and a drug screeningOther Essential Functions- Regular attendance in accordance with established work schedule is mandatory.- Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be organized with the ability to coordinate, prioritize, and execute multiple tasks. Ability to communicate verbally and in writing to work effectively.- Candidate must be able to interface effectively with individuals at various levels.- Grooming and dress must not pose a safety hazard to employees working in the same general area.- You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position

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