Serco Inc.

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Search Results Page 5 of 20

ID 47134
Work Location US-DC-Washington
If you love high profile and challenging systems analytical projects supporting the US Navy - Serco has a great opportunity for you!  This PMS-ES Systems Analyst will be on a dynamic team, providing help desk support to our DoD Client located iin our Washington, DC  location.  You'll be responsible for providing administrative, operational, and programmatic support for a Government Owened - Contractor Operated Integrated Data Environment (IDE) System. Bring your expertise and collaborative skills to make an impact with our US Navy clients. This position is contingent upon your ability to obtain/maintain a DoD Clearance. Serco supports the US Navy with the Government Owned, Contractor Operated (GOCO) Project Management System – Extranet Sites (PMS-ES) information system. PMS-ES was purpose-built to meet the data and workflow management needs unique to Navy acquisition programs and provides the ability to securely transmit and process information and data deliverables across the various ship design projects, activities, processes, and functions.  You will be part of a 12-member team that works closely with the customer and will be responsible for web application development including integration with database systems, custom configuration of web interfaces, development and modification of web layouts, and developing ad hoc software to extend system functions. In this role, you will: - Mange and navigate multiple system applications in depth and provide initial triage of user reported issues.- Interface with system users to troubleshoot reported issues (e.g. user access, application how-to, or application errors) and make informed recommendations.- Enter reported issues in a tracking system and follow through to resolution.- Coordinate with system developers to provide details of reported issues.- Conduct functional testing and validation of the system and application fixes/updates.- Interface with Navy project staff to obtain relevant information to accomplish application data setup or modification.- Provide system and application training to the user community.- Develop technical documentation (e.g. training materials and user manuals)
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47123
Work Location US-CA-Salinas
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Salinas, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $37.55 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Salinas
Telework
No - Teleworking not available for this position
ID 47156
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad experience in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management. 
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47155
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad experience in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management. 
Category
Purchasing
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47154
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Draft pre-solicitation documents that reflect the Government’s requirements while adhering to all applicable customer policies and federal regulations.- Draft acquisition strategy documents and assist the Government in implementing the strategies.- Advise in the interpretation and tailoring of DoD/customer acquisition regulations/memorandums.- Ensure affordable, supportable, and effective systems are delivered to the customer.- Provide assistance in analyzing and developing improved policies, plans, methods, procedures, and systems of acquisition management.
Category
Purchasing
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47152
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist the Government in administering contracts.- Draft modifications to contract documents such as TTOs, Award Fee Plans, and CDRLs.- Track, analyze, and report contract costs.- Monitor and report on contractor performance to ensure compliance with contract terms and receipt of goods and services.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 46646
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your business expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Assist the Government in administering contracts.- Draft modifications to contract documents such as TTOs, Award Fee Plans, and CDRLs.- Track, analyze, and report contract costs.- Monitor and report on contractor performance to ensure compliance with contract terms and receipt of goods and services.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 46644
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your Engineering expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Analyze user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.- Analyze system requirements and leads design and development activities.- Guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies.- Provide technical leadership for the integration of requirements, design, and technology. Incorporate new plans, designs, and systems into ongoing operations.- Develop technical documentation.- Develop system Architecture and system design documentation.- Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.- Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.- Hold ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.- Communicate with other program personnel, government overseers, and senior executives.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 46643
Work Location US-MD-Columbia
If you love high profile and challenging work supporting the US Government, Serco has a great opportunity for you!  You will be on a critical team working with the customer at our Maryland location.  Bring your engineering expertise and desire to learn new skills and make a difference with our government customer.  This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.This position is contingent upon customer requirements and/or their approval. Serco supports the US Government customer on a long-term contract providing broad expertise in DoD acquisition management, DoD contracting, or DoD contract management.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In this role, you will:- Analyze user’s requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.- Analyze system requirements and lead design and development activities.- Guide users in formulating requirements, advise alternative approaches, and conduct feasibility studies.- Provide technical leadership for the integration of requirements, design, and technology. Incorporate new plans, designs, and systems into ongoing operations.- Develop technical documentation.- Develop system Architecture and system design documentation.- Guide system development and implementation planning through assessment/preparation of system engineering management plans, system integration, and test plans.- Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.- Hold ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.- Communicate with other program personnel, government overseers, and senior executives. 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 47100
Work Location US-AE-APO
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate process or improve transparency for analytics and decision making.  This position is based out of Naples, Italy. In support of this effort the CNIC N6 Engineer Scientist 5 will be responsible for the below listed activities:- Support the authorization of systems through the Risk Management Framework (RMF) in order to get an Interim Authority to Operate (IATO) or an Authority to Operate (ATO). Such support includes:- Categorization of the Information System (IS) to be accredited through the RMF process and support the development of the System Security Plan (SSP)- Determination and selection of the required and or applicable security controls- Implementation of required and or applicable security controls- Support the development, review and approval of Security Assessment Plan (SAP); maintain the approved IS security scanning tool and perform periodic scans- Support the development and update of the Security Authorization Package (SAP), which include all artifacts such as SSP, SAR, POA&M, RAR and ISCM strategy/plan- Perform periodic assessment of the IS’ security controls, and develop the periodic ISCM report- Perform regular patching or upgrade of all required security scanning tools - Perform system administration, configuration, maintenance, troubleshooting and operation of Cybersecurity related systems or servers, its components, clients, etc.- Support Information Technology Service Management (ITSM) to include Service Strategy, Design, Transition, Operation, and Continue Service Improvement.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IT-Naples
Telework
No - Teleworking not available for this position
ID 47159
Work Location US-FL-Doral
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Call Team Level 1 Agent will be on a dynamic team, supporting customers with processing their retirement pensions at our Doral, FL location.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees. The Pensions Benefits Guarantee Corporation (PBGC) is a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 40+ member team under the direction of Thomas Tutolo’ s (Operation Manager) team. The Operations Manager has twenty years of pension benefits and customer service experience comprising of Operations Manager, Assistant Project Management, supervisory and team lead roles. He also has additional experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing, You will be working closely with our PGBC customer and other Serco teams to deliver excellent customer service regarding pensions and benefits for our customers.  In the Call Team Level 1 Agent role you will: - Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. - Utilize authorized computer systems to gather and confirm information prompted by incoming calls. - Be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.During the Pandemic,working remote is an option.  However, you will be required to work onsite at the Doral, Florida location (on occastion), once safety restrictions are lifted.   
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Doral
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46834
Work Location US-AR-Rogers
If you are detail-oriented, love problem solving and assisting others, and are looking to join a passionate team then Serco has a great opportunity for you! It only takes a few minutes to submit your application for immediate consideration. As a General Clerk II Bilingual (Seasonal), you will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our Rogers, AR location.  Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act.  The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public.  The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing.  The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace.  You will work closely with your Supervisor and peers to deliver exceptional customer service. In this role, you will:- Post information to agency records and modify forms or records.- Will communicate with consumers using your English and Spanish speaking skills.- Provide telephone support using the English and Spanish languages.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change.- Additional duties as assigned.Available schedules:- Sunday - Thursday - 6:30 AM-3:00 PM- Tuesday - Saturday - 6:30 AM-3:00 PM- Monday – Friday 1:45 PM – 10:15 PM- Working weekends are mandatoryThis is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee you must meet the following requirements:- You must be able to commute to the Serco office in Rogers, AR and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply.Depending on hire date, seasonal employment typically ranges from three to six months in duration.Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.
Category
Administrative/Clerical
Position Type
Seasonal
Security Clearance
None
Recruiting Location : Location
US-AR-Rogers
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46833
Work Location US-AR-Rogers
If you are detail-oriented, love problem solving and assisting others, and are looking to join a passionate team then Serco has a great opportunity for you! It only takes a few minutes to submit your application for immediate consideration. As a General Clerk II (Seasonal), you will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our Rogers, AR location.  Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act.  The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public.  The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing.  The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace.  You will work closely with your Supervisor and peers to deliver exceptional customer service. In this role, you will:- Post information to agency records and modify forms or records.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change.- Additional duties as assigned.Available schedules:- Sunday - Thursday, 6:30 AM - 3:00 PM- Monday - Friday, 1:45 PM -  10:15 PM- Tuesday - Saturday, 6:30 AM - 3:00 PM- Working weekends are mandatoryThis is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee you must meet the following requirements:- You must be able to commute to the Serco office in Rogers, AR and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.
Category
Administrative/Clerical
Position Type
Seasonal
Security Clearance
None
Recruiting Location : Location
US-AR-Rogers
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46832
Work Location US-OK-Lawton
If you are detail-oriented, love problem solving and assisting others, and are looking to join a passionate team then Serco has a great opportunity for you! It only takes a few minutes to submit your application for immediate consideration. As a General Clerk II Bilingual (Seasonal), you will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our Lawton, OK location.  Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act.  The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public.  The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing.  The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace.  You will work closely with your Supervisor and peers to deliver exceptional customer service. In this role, you will:- Post information to agency records and modify forms or records.- Will communicate with consumers using your English and Spanish speaking skills.- Provide telephone support using the English and Spanish languages.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change.- Additional duties as assigned.Available schedules:- Sunday - Thursday - 6:30 AM-3:00 PM- Tuesday - Saturday - 6:30 AM-3:00 PM- Monday – Friday 1:45 PM – 10:15 PM- Working weekends are mandatoryThis is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee you must meet the following requirements:- You must be able to commute to the Serco office in Lawton, OK and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OK-Lawton
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46831
Work Location US-OK-Lawton
If you are detail-oriented, love problem solving and assisting others, and are looking to join a passionate team then Serco has a great opportunity for you! It only takes a few minutes to submit your application for immediate consideration. As a General Clerk II (Seasonal), you will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our Lawton, OK location.  Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care. Serco supports the Centers of Medicare & Medicaid Services as a prime for their Department of Health and Human Service contract which supports the Affordable Care Act. The CMS business unit is focused on providing world-class, technology-enabled support services to government organizations, helping them administer health care programs to the public.  The unit delivers document processing, inbound and outbound call center support, business process design and software, application verification, and benefits determination and processing.  The team delivers flexible and responsive solutions to evolving and emerging needs, a deep understanding of eligibility determination, exemptions and inconsistency processes, and knowledge of existing application processing. As a part of this 250+ member team, you will place outbound calls to consumers across the country and provide them support they need to resolve their verifications issues within the Health Insurance Marketplace.  You will work closely with your Supervisor and peers to deliver exceptional customer service. In this role, you will:- Post information to agency records and modify forms or records.- Record and input information to internal database records.- Conduct outbound telephone calls.- Perform data entry and retrieval and perform arithmetical computations.- Receive coaching/feedback and implement/take action to make changes as appropriate.- Participate in internal training through company Learning Management System and passing certification tests.- Adhere to service compliance requirements by completing training modules and passing annual re-certifications.- Maintain required production and quality standards as outlined by contract.- Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.- Effectively work in a team environment.- Demonstrate flexibility and ability to adapt to change.- Additional duties as assigned.Available schedules:- Sunday - Thursday, 6:30 AM - 3:00 PM- Monday - Friday, 1:45 PM -  10:15 PM- Tuesday - Saturday, 6:30 AM - 3:00 PM- Working weekends are mandatoryThis is a temporary telecommuting position but may be required to work onsite depending on business need. However, you will need to be available to return to onsite performance of duties once COVID restrictions are lifted.  All COVID precautions are in place at our sites as we follow state & CDC guidelines to best ensure the safety of our employees.  These procedures are required of all Serco employees. To qualify for this position as a temporary telecommuting employee you must meet the following requirements:- You must be able to commute to the Serco office in Lawton, OK and are able to work onsite once COVID restrictions are lifted.- You have a defined work area in your home that is safe, reasonably quiet, free from high traffic and the location of your computer screens are secure and free from potential prying.- You have a private location in your home to conduct confidential phone conversations.- Your home workstation is within 25 ft of your modem/router so you can plug in a network cable into your existing internet connection for best connectivity. - You must have your own physical and reliable internet access, which cannot be through satellite service (such as Direct TV) and WIFI which are not permissible.Military Veterans and spouses are encouraged to apply. Depending on hire date, seasonal employment typically ranges from three to six months in duration. Seasonal employees may be offered the opportunity to become full-time employees subject to performance and position availability.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OK-Lawton
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47161
Work Location US-FL-N/A
*WBB is now part of Serco Serco is seeking a creative Business Intelligence (BI) Analyst to support multidisciplinary project teams to design and develop actionable analytics.  The primary focus for this role will involve taking project and functional requirements from concept and development through to deployment to a production environment.  We are looking for an individual that is driven by their curiosity to discover and visualize the information hidden in vast amounts of data to enable better decision making. The Business Intelligence (BI) Analyst will interact with senior government personnel on a regular basis, and may be called on to provide briefings. Responsibilities to include, but not limited to: - Collaborate with stakeholders on visual storytelling and and architect insightful solutions- Translate story boards and metrics into technical requirements from which to develop insightful solutions- Train and develop user community to support casual and power user adoption of BI solutions- Utilize excellent communication skills both within project teams and with clients- Work independently as well as in a team to deliver end-to-end analytic solutions within tight deadlines- Ensure quality of deliverables using development testing methods, code reviews and user acceptance testing- Able to adapt quickly to new technologies to create the most insightful analytics for the business need
Category
Information Technology
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-FL-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47115
Work Location US-VA-N/A
Are you looking for a challenging and exciting opportunity and the ability to telework? Check out this great opportunity and apply today!  Serco, Inc. has an immediate need for a Senior Systems Administrator. The Senior Systems Administrator provides technical leadership and administration for the Microsoft 365 services connected to the companies’ tenants.   This is inclusive of but not limited to Azure Active Directory, Exchange Online, Intune, Azure application registrations, policies, and settings within the space.  It covers ensuring service requests and incidents are appropriately executed and the live service environment is correctly operating.  The role will entail liaising with Microsoft, other technical teams and/or 3rd Parties to address business needs.  They will report into the Global Microsoft 365 Support manager for governance and support.  Upon securing this role, the Senior Systems Administrator will join a dynamic team to help lead the design, implementation, and support of Microsoft 365 services and other collaborative tools on a large enterprise scale.  In this role you will:- Provide administration support for Serco North America’s Microsoft 365 Tenants to include the Azure Active Directory platform, Intune (MDM/MAM), Teams and Exchange online service.- Participate in the build out of Microsoft 365 services within a secured (GCCH) Azure tenant. - Manage Windows Servers in an Azure Environment. - Oversee settings, policies, and configurations within the M365 and Azure AD platform. - Responsible for the development and maintenance of the service architecture and supporting documents.- Work with partners, 3rd parties and engineering teams to document how the technology is designed and deployed for the service, constantly working with internal and external teams to improve technical configurations and keep them up to date.- Work closely with Serco North America IT Operations teams, Service Delivery, and in some cases, the Global 365 team, to ensure alignment of technology integration with business objectives in accordance with approved standards and policies.- Ensure achievement of service level targets to understand issues, resolve problems and improve performance.- Maintain professional and technical knowledge by constantly scanning/reviewing the market, attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Particularly keeping up with the Microsoft roadmap of changes to the platform.- Some travel to the Herndon, VA office may be required.   
Category
Information Technology
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47116
Work Location US-VA-N/A
Exciting and challenging teleworking opportunity! Check out this MS Teams Voice Engineer-Intermediate opportunity and apply today! We are growing and have an immediate need for a MS Teams Voice Engineer- Intermediate. The MS Teams Voice Engineer – Intermediate will provide technical administration for the Microsoft 365 Teams telephony and Azure Active Directory services supporting its optimization and maintenance across the company’s 365 Tenants.  This is a collaborative role, functioning as part of a multi-disciplined team, to provide service delivery and continuous improvement in the service line.  This role will provide incident and request resolution for tickets and subject matter expert (SME) guidance and implementation support of rollouts of MS Teams telephony technology across the enterprise.   This role will entail liaising with Microsoft, other technical teams and/or 3rd Parties to address business needs.  They will report into the Global Microsoft 365 Support Manager for governance and support.  This role will join a dynamic team to help lead the design, implementation, and support of Microsoft 365 services and other collaborative tools on a large enterprise scale.   In this role, you will: - Provide administration for the Microsoft 365 Teams Telephony environment and function as the SME and technical support for the service.- Keep up to date with the Microsoft 365 roadmap and emerging technologies with a focus on Teams, Phone System, and Audio Conferencing. Make recommendations to technical team and management on proposed improvements.- Collaborate with the Global 365 support team for guidance and governance.- Write and keep technical documentation up to date. - Support other Microsoft 365 areas as needed such as email, Intune, Azure Active Directory, other 365 applications (cross training will be provided). - Resolve operational support issues and requests escalated to the team within SLAs.  - Effectively lead and/or participate in detailed technical discussions in area of specialty and develop required briefing materials to ensure the customer's needs are met. - Participates and/or leads in team-based projects.  - Assist the senior engineer in administration of Azure Active Directory components of Microsoft 365- Some travel to the Herndon, VA office may be required.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47136
Work Location US-CA-San Diego
If you interested in a high profile and challenging position supporting the U.S. Navy - Serco has a great opportunity for you!  This Procurement Expeditor I, will be part of a dynamic team, which enhances product workflow by analyzing and developing logistics plans that affect production, distribution, and inventory in support of FLCSD 3PL program for Navy Ashore/Afloat units as directed by a designated customer lead for HAZMAT Program operations in our San Diego Ca location. Bring your expertise and collaborative skills to make an impact towards our military defense. Visit these links for more information about how Serco supports the Navy https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.) You will be part of a team that works closely with the customer and other Serco teams which have been recognized by the U.S. Navy and the industry for their outstanding contributions to the contract and program. In this role as a Procurement Expeditor I you will:- Review and follow procedures for Ashore/Afloat support in partnership with US Navy civilian team members also providing support to activities.- Be familiar with a variety of US Navy Ashore/Afloat and HAZMAT management concepts, practices, and procedures.- Perform a variety of tasks under the 3PL program manager.- Create and review procedures for distribution and inventory management to maximize customer satisfaction and minimize cost- Rely on experience and judgment to plan and accomplish goals with some initial training being provided- Report directly to the program manager.This position supports a U.S. Government contract whose terms require that applicants possess U.S. Citizenship.
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 46503
Work Location US-VA-Herndon
The Technical Business Consultant II will support the Affordable Care Act program and develop solutions to enhance the existing eligibility support processes, identify system efficiencies, and develop new solutions to further advance program goals. If you are self-motivated and like to solve complex and challenging problems, we invite you to bring your expertise and join our team.  Serco works with the Center for Medicare and Medicaid Services (CMS) as a prime contractor for their Affordable Care Act contract which supports the eligibility for consumers purchasing health insurance through the Federal Health Insurance Exchanges. Our team interacts with all the federal marketplace stakeholders to ensure Serco is fully integrated in a business and technical capacity. As a Technical Business Consultant II, you will be part of a 4-5-member team that works closely with the customer and other Serco teams to deliver innovative solutions. The team has been recognized by The Center for Consumer Information and Insurance Oversight and the industry for its outstanding contributions to the contract and program. In this role, you will:- Write business and technical requirements.- Analyze existing information system capabilities and limitations and develop recommendations on how to improve the processes.- Build relationships with client Subject Matter Experts to understand their needs and create the best solutions to their problems.- Apply common best practices to bridge the gap between the technical and the business teams to better assess processes, elicit requirements, and implement solutions.- Provide advanced analytical support to operational team. - Write and run queries, analyze data, and present findings/recommendations to business stakeholders.- Create use cases/user stories for new systems/software or enhancements- Manage multiple projects and priorities, tasks and coordinate various channels of communication at the same time- Review external stakeholder’s system changes and identify/ provide technical guidance related to the business impacts on Serco systems - Occasionally Review functional testing results with business/ product owners.
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47147
Work Location US-VA-N/A
 Cloud Systems Engineer This position must have an active Secret clearance Serco-NA is actively seeking a motivated individual to provide Cloud engineering support to the United States Air Force Civil Engineering NexGen project. In this role, you will design and develop solutions to complex applications problems, infrastructure issues, or other technical concerns.   You will define requirements to design project experiments, build proofs of concept, conduct technical demonstrations, and/or present technical details to audiences of varying technical understandings. In this role, you will:- Work with product owners to develop requirements, user stories, and designs for Cloud based applications using Agile Test-Driven Development, Continuous Integration, and Automated Testing methods.- Define and recommends alternative solutions to management as courses of action that best meet the organization's goals.- Work with Atlassian Tools (JIRA, Confluence) to manage application software requirements, user stories, test cases, and test defects.- Document process and procedure for cloud solutions.- Configure and utilize Cloud-Native services to provision infrastructure (CloudFormation, Ansible, Terraform).- Connect to and configure Red Hat Enterprise Linux (RHEL) servers.- Apply network fundamentals to Cloud configurations.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47138
Work Location US-VA-Herndon
The Anti-Terrorism/Force Protection (AT/FP) Ashore Sustainment Program is executed by the Commander Navy Installations Command (CNIC) N3S AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC), and CNIC Regional Program Managers (RPMs). The primary goal of the CNIC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain AT/FP Ashore Program systems in accordance with their operational requirements. This position is remote and may be based out of any location within the Continental United States (CONUS).  As an AT/FP GSC Cybersecurity Lead you will support the CNIC N3S Public Safety Systems Ashore Programs and their mission is to design, procure, integrate, install, and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters. The Cybersecurity Lead position will be responsible for the following: - Lead and direct the daily work of others, managing teams of Information Technology professionals such as cybersecurity technicians and systems administrators.  Management of both administrative and technical teams.- Review, analyze, and process complex data sets comprised of ACAS and SCAP scans, STIGs, FISMA requirements, and NIST 800 series Assessment Procedure (AP) controls. - Provide recommendations and guidance for information assurance and cybersecurity vulnerability remediation, asset management, technical systems updates, and configuration/change management for C4I systems worldwide. - Provide cybersecurity guidance and mentoring to team members on multiple CNIC AT/FP systems including patch management/testing, STIG implementation and mitigation, information assurance/security, anti-virus, and data backup solutions. 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 40425
Work Location US-OH-Beavercreek
Serco has a rewarding opportunity for experienced professionals interested in supporting projects for a variety of DoD program offices.  Candidates for this position must possess knowledge of Model Based Systems Engineering (MBSE) and experience implementing system architecture definition using UPDM and/or SysML in an MBSE tool such as MagicDraw (Cameo Enterprise Architect), Rhapsody, CORE, etc. This individual will lead working groups and develop architectures, roadmaps and supporting documentation and support multiple projects for a variety of DoD acquisition program offices. Recent experience with major acquisition or sustainment programs is also required to be successful in this role. The ideal applicant is also versatile, with a broad background and demonstrated ability to produce quality work. Must be comfortable in a challenging, collaborative, multi-tasking, dynamic, high-tempo, deadline-intensive environment with a flexible work schedule supporting multiple customers. Applicants must also have excellent listening as well as oral and written communication skills and be able to work collaboratively with customers and colleagues.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47143
Work Location CA-ON-Brockville
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.   Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brockville
Telework
No - Teleworking not available for this position
ID 47058
Work Location US-DC-Washington
If you enjoy fast paced but disciplined project management, with real impact on technologies and approaches then this position may be for you! USSS CIO (US Secret Service Office of the Chief Information Officer) is looking for support in asset management, system life cycle support, IT road-map development and implementation, and acquisition support for the Chief Acquisition Executive.  These projects are managed by an extremely experienced, very committed and well-respected team within an organization that values those qualities.  They require a candidate who can pass very strict background checks and qualify for extremely high levels of access within the federal government.  Further, they require a candidate with a great deal of experience in US Secret Service culture, information technology, acquisition processes, and life cycle management. You will be part of a 21 person team that works closely with the customer, other Serco consultants, and subcontractors to deliver effective management plans, authoritative analysis, and analytically supported recommendations to acquire, sustain, manage and report on OCIO programs/systems.  The candidate will have daily interaction with government officials at the executive level, and must be poised, intelligent, articulate, responsive and be a good leader. In this role you will:- Provide project management for OCIO asset management, acquisition support, life cycle management for USSS IT systems- Support a half dozen teams leading major projects at any given time- Maintain oversight of all projects, team members and subcontractors, and keep OCIO executives apprised of milestones, decision points, risks and recommendations for risk mitigation- Assist USSS OCIO with developing and updating the existing methodology for applying criteria to prioritize projects, resources, and asset management- Provide oversight for the implementation of new enterprise business systems such as ServiceNow
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Top Secret
Recruiting Location : Location
US-DC-Washington
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47056
Work Location US-VA-Falls Church
If you enjoy fast paced but disciplined executive level communications and public affairs, with real influence on communications strategies and messaging at the national level, the Healthcare Senior Manager, Communications - DHA  position may be for you!The Defense Health Agency (DHA) Strategic Communications Directorate integrates the research, planning, execution and evaluation of all Military Health System (MHS) public affairs and communications programs across multiple communications channels and disciplines to a wide variety of key audiences at the national and global level, including all military hospitals and clinical facilities, the Undersecretary of Defense for Health Affairs, the Joint Staff, the Veterans Administration, and Congress. The DHA Director of Communications is looking for a senior, experienced Communications or Public Relations Specialist, with experience providing oversight to major Defense Health organizations, to act as a senior advisor and organizational leader for the entire operation, with oversight for nearly a dozen major projects. This includes strategic outreach, management of publicly and internally shared information, public affairs, media and social media relations and operations, senior leaders communications (speech-writing), website management, video and broadcast production. Functions resemble those of a Chief of Staff for Senior Director in the DHA.You will be part of a 40 person team that works closely with the customer, Serco teammates and other partners to deliver effective communication strategies, execution plans, and team leadership. This is an existing opportunity, and you will be joining an experience team that is firing on all cylinders!In this role you will:- Provide oversight for strategic outreach plans, message content/themes, and analysis of communications reach and impact, and alignment with strategic communication themes for the Defense Health Agency Director- Provide oversight for strategic communications internal and external operations support teams, and alignment with strategic communication themes for the Defense Health Agency Director- Provide oversight for media relations teams, including development and distribution of media relations products to over 300,000 recipients daily, analysis of communication reach and impact and alignment with strategic communication themes for the Defense Health Agency Director- Provide oversight for social media relations teams, including development and distribution of social media content, analysis of communication reach and impact, and alignment with strategic communication themes for the Defense Health Agency Director- Provide oversight for Video and Broadcast production teams, including development and distribution of content, analysis of communication reach and impact, and alignment with strategic communication themes for the Defense Health Agency Director- Provide oversight for teams coordinating messages and products between the DHA, the Undersecretary of Defense for Health Affairs, the Joint Staff, the Veterans Administration and the Congress- Provide oversight for teams preparing speeches, articles, and other communications products for the DHA Director, the Undersecretary of Defense for Health Affairs, the DHA Deputy Director- Communicate daily with the Director and Deputy Director for DHA Strategic Communications, periodically with the DHA Director and Deputy Director, and periodically with the Undersecretary of Defense for Health Affairs
Category
Communications/Public Relations
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Falls Church
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47139
Work Location US-VA-Alexandria
If you love high profile and challenging programing projects supporting the US Navy and Commercial Customers - Serco has a great opportunity for you!  The Marine Engineer receives technical guidance and training from the more experienced technical staff to which the individual is assigned and applies basic knowledge of marine engineering to perform routine analyses and prepare basic marine engineering deliverables in support of the design of ships, craft, and other floating structures.  The Marine Engineer will: Apply basic marine engineering knowledge in accordance with applicable regulatory body rules, regulations, and industry standards to develop analyses and products in one or more of the following technical areas: - Participates in the development and validation of design and engineering requirements, preparation of specifications, and provides inputs to technical reports and presentations. - Provide concept and feasibility design studies addressing whole ship sizing and performance analyses, requirements validation, and design optimization- Perform design integration, coordinating inputs from various marine engineering and other engineering disciplines, such as naval architecture and structures, into balanced, closed solution designs to establish principal characteristics and design features such as length, beam, depth, draft, displacement, speed, and other performance parameters.- Provide concept and feasibility design studies of auxiliary systems including pumping and distribution for fuel, seawater, fresh water, and fluid systems.- Provide concept and feasibility design studies for equipment including refrigeration units, pumps, motors, and HVAC systems.- Make machinery arrangements and configurations, developing requirements for area and volume, preparing overall machinery arrangement concepts and drawings illustrating primary functional allocation of spaces within the ship considering location and adjacency constraints, performing special studies including access and maintenance analyses, assisting in detailed layouts of machinery spaces.- Assists with the review of design proposals and specifications.- Participate in scheduled project review sessions and meetings with representatives from other engineering disciplines and customers on technical and engineering issues. - Assists in preparing documentation, reports, and project plans to describe activities planned and accomplished, status reports, letters, memoranda, messages, and contact reports.- Assist with preparation and presentation of formal briefings and staff seminars- Complies with all corporate policies and procedures, including quality assurance and security procedures, in the performance of duties.
Category
Engineering
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 46628
Work Location US-CA-San Diego
If you love high profile and challenging programing projects supporting the Defense Logistics Agency - Serco has a great opportunity for you!  This Site Manager - San Diego will be on a dynamic team, which helps ensure the safety of the military employees and allows them to perform their missions successfully at our San Diego, CA location.  Bring your expertise and collaborative skills to make an impact towards our military defense. Serco supports the Defense Logistics Agency as a prime for their DLA CMS contract. You will be part of a team that works closely with the customer and other Serco teams that have been recognized by the DLA and the industry for their outstanding contributions to the contract and program. Visit these links for more information about how Serco supports our Veterans & DLA https://www.serco.com/na/careers/veterans-at-serco.)https://careers-sercona.icims.com/jobs/search?ss=1&searchRelation=keyword_all&searchKeyword=DLA+CMS In this role as a Site Manager - San Diego, you will have:- Strong Navy logistics background (e.g., former E6 or above Storekeeper, Logistics Specialist, etc.).- Chemical Management Services (CMS) or Hazardous Material (HM) management experience a strong plus. - Strong receipt, stow, issue, material procurement and inventory management experience. Must be a strong leader and manager with good interpersonal and organizational skills.- Have full authority to act for the Contractor on all matters relating to contract performance.- Performed management, organizational, business, and technical leadership and services to ensure successful completion of tasks on a timely basis and within budget.- The authority to resolve problems, allocate resources, and manage personnel and provide overall management coordination and serve as a central POC with the Government for performance of all work under the contract.- Managed and oversaw the overall operation; make recommendations to improve productivity, quality, and efficiency of operations; interact with customers to ensure that all requirements are being met.- Maintained and executed the Contractor’s Quality Control (QC) Program- Participated in and supported HM Customer Service meetings arranged by the Government, at each installation as required by the KO or designee.
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 46661
Work Location US-AE-Zagan
Serco has a great opportunity for you to take a role as part of the Global Logistics Augmentation and Staff Support (GLASS) team in supporting the Army Sustainment Command at Zagan, Poland. Join an integrated government-industry team in support of multiple program functions. Specific tasks include the following:  Operations and Plans, Desk Officer, ORSA, Training and Exercise, Automation/Database Management and Cost Management Support Services. You will provide a wide range of customer requirements in the Army supply systems and operations. Use your expertise and collaborative skills to positively impact our national defense and make a difference in the world’s greatest Army. This position is contingent upon your ability to maintain/transfer a Secret clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Forecast project costs by gathering details and compiling data to estimate project costs according to specifications.- Develop cost proposals, RFP’s and RFQ’s.- Use materials, labor, equipment, and tools for estimations.- Help determine necessary resources for projects, cost estimates and budgetary constraints. 
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
PL-Zagan
Telework
No - Teleworking not available for this position
ID 47118
Work Location US-TX-Austin
Join Serco as a Traffic Management Center Operator in Austin, Texas! This position is for the afternoon shift 2:00pm-12:30am either Sunday through Wednesday or Wednesday through Saturday. Serco’s TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on Austin roadways and provide that information to TxDOT personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening. Serco supports the Texas Department of Transportation (TxDOT) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads.  We achieve this goal with an experienced and highly trained team of TMC Operators. You will be part of a team that works closely with TxDOT personnel statewide, local law enforcement and other first responders daily.  This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.  In this role, you will:- Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.- Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.- Log potential and confirmed incidents, construction and maintenance closures using ITS software.- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.- Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information- Complete the initial and “on-the-job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager. 
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-Austin
Telework
No - Teleworking not available for this position
ID 47129
Work Location US-MA-Ludlow
Engineering Technician III - Ludlow, MA Serco is seeking a Engineering Technician III in Ludlow, MA, to perform assignments that are not completely standardized or prescribed. The Engineering Technician III will select or adapt standard procedures or equipment, using fully applicable precedents.  Other duties may include:- Receive initial instructions, equipment requirements, and advice from supervisor or engineer as needed; - Perform recurring work independently; work is reviewed for technical adequacy or conformity with instructions. - Perform at this level one or a combination of such typical duties as: Constructs components, subunits, or simple models or adapts standard equipment. - May troubleshoot and correct malfunctions.  - Follow specific layout and scientific diagrams to construct and package simple devices and subunits of equipment.   - Conduct various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.  - Extract and compile a variety of engineering data from field notes, manuals, lab reports, etc.; - Process data, identifying errors or inconsistencies; selects methods of data presentation.  - Assist in design modification by compiling data related to design, specifications, and materials which are pertinent to specific items of equipment or component parts.- Develop information concerning previous operational failures and modifications. - Use judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MA-Ludlow
Telework
No - Teleworking not available for this position
ID 46652
Work Location US-AL-Huntsville
Serco provides logistics sustainment and contingency support to IF/RCO both OCONUS (Afghanistan, Iraq, Kuwait & Syria) and CONUS (Redstone Arsenal, Yuma Proving Ground, Fort Sill, OK & Fort Campbell, KY) by maintaining satellite networks, conducting logistics database administration, life-cycle management of supplies and reset services. The qualified applicant for the Logistics Analyst role will become part of our Huntsville, AL based logistics team supporting multiple government customers in Supply Chain Management, Inventory Control and Total Asset Visibility, including shipping and receiving, configuration management, distribution management, training, property accountability, and equipment disposition. You will be part of a 33-member team that works closely with the customer and other Serco teams to deliver quality logistics support to IF/RCO in Huntsville, AL. This position is multi-functional, however, the main focus is Property Management with the primary function of Property Accountability researching and registering assets in AESIP in preparation for DPAS and Property Book accuracy.  Additional tasks may include:- Database entry and management- Physical warehousing- Shipping and receivingThe qualified individual will possess relevant experience in the inventory and supply management of equipment and systems throughout the supply chain.  
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-AL-Huntsville
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47114
Work Location CA-ON-Guelph
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Guelph
Telework
No - Teleworking not available for this position
ID 47113
Work Location CA-ON-Windsor
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Windsor
Telework
No - Teleworking not available for this position
ID 46975
Work Location US-VA-Herndon
Serco Inc is continuing to grow and looking for Top Talent to join the Finance team as a Project Control Analyst supporting our Serco/WBB Business Unit in Herndon, VA. You will participate in the planning, tracking, analysis and reporting of performance on projects of varying contract type, size, complexity and level of risk. The Project Controller is a key member of the program team and works directly with the Program Manager to help define the project's goals and objectives; and recommends actions to improve progress and performance.  You will have significant interface with Program/Project Managers, senior technical staff, as well as other functional organizations including contracts, finance, accounts receivable, subcontract management and procurement. In this role you will:- Actively participate in budgeting/ forecasting, tracking, and reporting of various types of contracts and revenue, cost, gross margin analysis for contracts- Assist project managers in organizing and monitoring project deliverables, developing and maintaining Estimates to Complete (ETC), Estimates at Completion (EACs), and other project financial reports for various projects under the divisions- Maintain budgeting documentation files to serve as reference for future inquiries or audits- Manage deliverable submission and tracking across multiple contracts- Frequent interaction with project managers, contracts, purchasing, finance/accounting, and HR personnel- Participate in month-end and quarterly close- Other duties as assigned by manager
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47085
Work Location US-MA-Boston
If you love important, meaningful, and challenging projects and supporting the US Navy –Serco has a great opportunity for you!  Serco supports the Navy as prime for their Amphibious Warfare program. Located in the heart of the Boston’s Seaport District, the Planning Yard team supports the Landing Craft Division in the maintenance of the Landing Craft, Air Cushion (LCAC), the configuration and engineering management of the new Landing Craft, Utility (LCU) 1700, and the planning and maintenance of the new Ship to Shore Connector (SSC). In this role, you will lead the Mechanical Engineering team in the drafting, editing, review, and verification of technical manuals and craft design plans. Additionally, you will work closely with the Planning Yard Lead Engineer and the Planning Yard Manager to ensure timely delivery of contract requirements to the Navy.  Overall, you will be part of a 12-person Engineering team consisting of mechanical, electrical, and architectural engineers that works closely with the customer in delivering quality products and services to the fleet.  In this role you will: - Serve as the Lead Mechanical engineer in the Planning Yard for the LCAC, SSC, and LCU 1700 programs.- Develop and revise installation and alteration drawings for the LCAC Extended Service Life Extension Program (E-SLEP) and other ongoing availabilities, Craft Change Documents (CCDs), and Liaison Action Requests (LARs).- Conduct Quality Assurance (QA) reviews on technical manuals, drawings, and other deliverables before sending to the customer. - Edit new and revised technical manuals.- Create, revise, and review Technical Manual Deficiency/Evaluation Reports (TMDERs).- Perform on-site craft inspections at the Assault Craft Units (ACU) or shipbuilders to verify craft configuration and currency with documentation when required.- Assist the customer with coordinating meetings, discussions, and action items for the Corrosion Inspection Working Group (CIWG) as needed.- Maintain a 3-D CAD model database for LCAC-100 (SSC) and work within the ShipConstructor program for LCU 1700.- Maintain workload and respond to tasking within the schedule and technical requirements identified in the Integrated Data Environment (IDE). - Assist, guide, and mentor junior Engineers as needed.- Perform additional duties and responsibilities as assigned.
Category
Engineering
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MA-Boston
Telework
No - Teleworking not available for this position
ID 47124
Work Location US-VA-Alexandria
If you love high profile and challenging programing projects supporting the US Navy and Commercial Customers - Serco has a great opportunity for you!  The Systems Engineering/Model-Based System Engineer (MBSE) provides support including engineering data analysis in the development, review and evaluation of data updates to Department of Defense Architecture Framework (DoDAF) products and design documentation required to effectively develop systems and updates to policy that directs specifications and standards for MBSE products.  The MBSE will leverage existing products and models to produce DoDAF viewpoints required to support Program of Record milestone reviews. This will include architectural products and documentation reflecting the system design. The MBSE will have demonstrated experience with multi-tasking across programs in a matrix organization; dynamically interacting with customers, equipment manufacturers and the Serco Team.  Bring your expertise and collaborative skills to make an impact towards our Navy towards the future! To be successful in this role, you will:- Provide support that can identify, compare, analyze and recommend data standards for a variety of future and existing digital products for the purpose of establishing contract requirements and enable the electronic passing of data from one data warehouse or application to another. It is desired to have an understanding of the application of data science, including data mining and analytics that when applied provide for data driven decisions. - Inform future digital engineering policies that provide commonality of technical requirements like ontology, lexicon, data & modeling environments, analytic applications, and schema. - Develop and provide configuration management for all project architecture, model resident design specifications, and interface documents- Provide support in all system engineering activities and processes, including:- Monitoring and assessing sufficiency of vendor proposed hardware and software components, systems and configurations.- Review preliminary designs (hardware and software).- Review Engineering Change Proposals, requests for deviation/waiver of requirements, component substitutions and requests for enhancements.- Monitor all Hardware and Software Trouble/Problem Reporting, including causal effect analysis and proposed resolution.- Perform interoperability and integration related engineering activities.- Provide technical assistance to Local and Program Configuration Control Boards (CCB).- Provide System Logistic Support analysis.- Develop initial operational and system architectural views as it applies to SSL solutions level and selected ship/platform fleet integration.- Provide system engineering and technical support in the scope and development of interface, specification and related technical statutory/regulatory documentation.
Category
Engineering
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Full Time Teleworking for this position
ID 40585
Work Location US-MS-N/A
Serco, Inc is seeking Top Talent to join our Procurement Team. We have immediate need for a Subcontracts Administrator to join our team.  You will develop competitive and single/sole source Request For Proposals (RFPs) for federal and commercial services and products of medium complexity; compiles various bid/compliance documents and inspects them for completeness; evaluates bids and completes subcontract / purchase order awards; manages supplier performance issues to resolution; performs subcontract close-out and a variety of other procurement-related tasks. In this role you will:Be responsible for preparing compliant RFP packages for requirements of varying complexity. Issue competitive and sole/single source solicitations and serves as the primary point of contact for the bidding suppliers. Use knowledge of contract types to determine appropriate type for certain procurements assessing the risk associated with various contract and fee types to provide advice to team regarding questions on regulatory or customer requirements. Evaluate competitive bids on a lowest-price-technically-acceptable (LPTA) and best-value basis and awards subcontracts / purchase orders to successful bidders under limited supervision.  Understand how to establish the appropriate evaluation criteria in best-value solicitations. Fully administer subcontracts from cradle-to-grave for multiple agreements across a range of programs.
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47073
Work Location Diego Garcia
Mission Maintenance Technician – Diego Garcia As the Mission Maintenance Technician in Diego Garcia, Serco-NA, in conjunction with the newly formed United States Space Force (USSF) are responsible for tracking all man-made objects in orbit. This mission is vital to keeping existing satellites safe and to provide critical information to organizations launching new satellites in the future. One of the assets USSF uses to accomplish this mission is the Ground-based Electro Optical Deep Space Surveillance (GEODSS) System. This optical sensor is employed at three (3) different locations around the world (White Sands Missile Range, New Mexico; Diego Garcia, British Indian Ocean Territory; and Maui, Hawaii) and helps track the objects in deep space orbit (altitude of 10,000 to 45,000 km).Come join the team that provides this service to United States. You will help operate and maintain three (3), one-meter telescopes equipped with highly sensitive digital cameras. You’ll respond to Government tasking to obtain metric observations of specific objects daily and help maintain the sensors, support equipment, and the facility that houses it at Detachment 2, Naval Support Facility in Diego Garcia, British Indian Ocean Territory (BIOT). This is a unique worksite, so being a part of the Serco-NA GEODSS Team, you will be offered Special Incentives: - Free Internet,- Meal allowances,- Competitive salaries,- Retention Bonus,- Paid Time-Off, and many more. As the Mission Maintenance Technician at Diego Garcia, your duties and responsibilities (include but is not limited to):- Complete all actions necessary to assure optical sensor comm-electronics systems are serviceable, safely operable, and properly configured to meet mission requirements and system readiness.- Perform inspections, repairs, modifications, analyses, and other maintenance-related tasks.- Maintain logs, records, inspection forms, and MIS reflecting equipment status, inspections and maintenance performed; Request depot level maintenance when the maintenance required is beyond the scope, capability, and authorization given.- Report equipment circuit operational capability status changes for all system outages as they occur.- Input Maintenance Data Collection data and other data into the government Integrated Maintenance Data System.- Maintain, calibrate and repair comm-electronic equipment, including upgrades and modifications.- Schedule maintenance downtime: Document scheduled and unscheduled maintenance events.- Comply with and respond to Technical, Field Change and Engineering Change orders.- Determine repairable status of failed assets and restore serviceability.- Maintain Configuration Control.- Maintain equipment IAW Technical Orders to minimize the effects of corrosion on comm-electronic equipment.- Implement, document and practice maintenance safety procedures.- Support troubleshooting/coordination and reporting of long-haul circuit outages.- Assist with development of Operating Instructions, implement on-site quality program.- Act as Test, Measurement and Diagnostic Equipment custodian- Maintain/repair physical security equipment- Transport classified material as necessary- Assist other Space Sensor Program sites as needed. 
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IO-Diego Garcia
Telework
No - Teleworking not available for this position
ID 47076
Work Location US-WA-Oak Harbor
If you love high profile and challenging programing projects supporting the U.S. Navy - Serco has a great opportunity for you!  This Logistics Analyst II will be part of a dynamic team, which enhances product workflow by analyzing and developing logistics plans that affect production, distribution, and inventory in support of Navy Ashore/Afloat units as directed by a designated customer lead for Federal Services/HAZMAT Program operations in our Whidbey Island location. Bring your expertise and collaborative skills to make an impact towards our military defense. Serco supports the US Navy as a prime for their Federal Services/HAZMAT Program contract which supports their defense work in Whidbey Island. Our team plays a key part of the US Navy Ashore/Afloat activities with HAZMAT and CHRIMP support. Visit these links for more information about how Serco supports the Navy https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.) You will be part of a team that works closely with the customer and other Serco teams which have been recognized by the U.S. Navy and the industry for their outstanding contributions to the contract and program. In this role as a Logistics Analyst II you will:- Review and follow procedures for Ashore/Afloat support in partnership with US Navy civilian team members also providing support to activities.- Be familiar with a variety of US Navy Ashore/Afloat and HAZMAT management concepts, practices, and procedures.- Perform a variety of tasks under an assigned team lead.- Create and review procedures for distribution and inventory management to maximize customer satisfaction and minimize cost- Rely on experience and judgment to plan and accomplish goals with some initial training being provided- Provide Ashore and Afloat support for the US Navy CHRIMP Customers at Whidbey Island.- Report directly to a manager. Additional desired experience and skills:- A certain degree of creativity and latitude is expected.- Provide general sustainment support to field activities.- Support will include all aspects of material management/tracking support including the following: conducting physical inventories, conducting material research using US Navy/commercial systems and databases, and supporting container labeling initiatives.- Ability to obtain and maintain a favorable background investigation.- Ability to work with various personnel (military, civilian and contractor staff) to support of CHRIMP sustainment requirements.- Familiarity with various Navy Logistics and HAZMAT concepts, practices, and procedures including experience with utilizing the Navy’s Enterprise Resource Planning (ERP) software.- Ability to use MS Office Suite and possess intermediate-level experience with Word, Excel, and PowerPoint.- Provide support inventory, data collection, and processing of HAZMAT data for building into the Navy’s system of record.- Ability to quickly analyze customer problems, identify possible courses of action, provide recommendations for customer consideration, and follow up with guidance or training as needed. This position supports a U.S. Government contract whose terms require that applicants possess U.S. Citizenship.
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-FL-Mayport
Telework
No - Teleworking not available for this position
ID 47117
Work Location US-AE-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office;- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
JP-AP-Yokota AB
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47106
Work Location US-CA-San Diego
Installation Specialist (IS) - San Diego, CA Calling on the next Installation Specialist (IS) that has the ability, skillset and experience to lead challenging C5ISR projects for the US Navy.  Serco has an opening for a highly desired candidate to lead Governmental installations on various US Ships / Submarines. In this role you will:- Manages a team of installers who are responsible for installing, servicing, and repairing structures and major components. Responsible for scheduling and overseeing the installation of products.- Ensures adherence to contract specifications and established policies and procedures.- Familiar with a variety of the field`s concepts, practices, and procedures.- Relies on experience and judgment to plan and accomplish goals.- Positive energy and attitudes are 100% plus in ensuring potential employee(s) can perform at a high level, delivering the required project, and adhering to all company policy and procedures.   If you have the motivation and drive to lead a strong group with excellent team members, this is your opportunity to join a highly recognized company in the Defense contract industry. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 47065
Work Location US-PA-Montoursville
Join Serco as a 2nd shift Diesel Technician in Montoursville, PA! Serco supports a large utility fleet operation diagnosing and repairing light, medium and heavy duty diesel trucks and various other construction, GSE and utility specific equipment.  Schedule will be full time Monday through Friday. This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. In this role, you will:- Operate automotive & diesel vehicles and construction and material handling equipment.- Inspect, diagnose and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform PA state inspections and manufacturer recommended services- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports and planned maintenance
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Montoursville
Telework
No - Teleworking not available for this position
ID 47064
Work Location US-PA-Montoursville
Join Serco as a 1st shift Diesel Technician in Montoursville, PA! Serco supports a large utility fleet operation diagnosing and repairing light, medium and heavy duty diesel trucks and various other construction, GSE and utility specific equipment.  Schedule will be full time Monday through Friday. This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. In this role, you will:- Operate automotive & diesel vehicles and construction and material handling equipment.- Inspect, diagnose and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform PA state inspections and manufacturer recommended services- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports and planned maintenance
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Montoursville
Telework
No - Teleworking not available for this position
ID 47055
Work Location US-PA-Hazleton
Join Serco as a Diesel Technician II in Hazleton, PA!   Serco supports a large utility fleet operation diagnosing and repairing light, medium and heavy duty diesel trucks and various other construction, GSE and utility specific equipment.  Schedule will be full time Monday through Friday. This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. In this role, you will:- Operate automotive & diesel vehicles and construction and material handling equipment.- Inspect, diagnose and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform PA state inspections and manufacturer recommended services- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports and planned maintenance 
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Hazleton
Telework
No - Teleworking not available for this position
ID 47034
Work Location US-PA-Harrisburg
Join Serco as a 1st Shift Fleet Mechanic in Harrisburg, PA! Serco supports a large utility fleet operating diagnosing and repairing medium and heavy duty diesel trucks.    In this role, you will:- Operate automotive & diesel vehicles and construction and material handling equipment.- Inspect, diagnose and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform DOT inspections and manufacturer suggested servicing- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports.
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Harrisburg
Telework
No - Teleworking not available for this position
ID 47066
Work Location US-VA-Alexandria
If you love engaging with high profile and challenging software engineering projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! This Strategic Communications Lead will be part of a dynamic team supporting major systems acquisition, research and engineering on behalf of the Office of the Secretary of Defense at the Pentagon and Mark Center officers in nearby Alexandria, Virginia. Bring your expertise and collaborative skills to make a positive impact on the security of our nation. Serco has engineering and program management contracts supporting the Office of the Under Secretary of Defense for Research and Engineering (USD (R&E). Our subject matter experts shape program engineering and acquisition strategies and plans; technology maturation strategies; mission analyses; systems engineering and integration reviews; technical risk mitigation; Joint requirements development; and inform acquisition milestones and modernization investment decisions. You will be part of a team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities of the United States. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and industry as outstanding contributions in engineering program and risk management across the Defense enterprise. In this position you will:- Develop, coordinate, monitor, and evaluate executive level directed communications and outreach strategies related to the OUSD(R&E) Test & Evaluation vision and initiatives- Develop and the review communication products for clarity, effectiveness, and alignment with executive level guidance. Communication products includes will include printed material, website material, congressional responses, public affairs material, and outreach engagements with the Services and Industry
Category
Communications/Public Relations
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47079
Work Location US-VA-Herndon
Serco is Hiring General Planners to support the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The General Planners will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by helping those effected by man-made and natural disasters.These positions are deployment based and you must be willing and able to deploy anywhere in Zone 2.  This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Assist in the development of PA Program guidance documents and tools when needed. - Create/provide training aids, instructor guides, student manuals, and web-based training for PA course instruction. - Provide technical, technical editing, graphic development, and formatting for PA documents.
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-East Bound Breaux Bridge
Telework
No - Teleworking not available for this position
ID 47078
Work Location US-VA-Herndon
Serco is Hiring Technical Writers to support the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Technical Writers will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by helping those effected by man-made and natural disasters.These positions are deployment based and you must be willing and able to deploy anywhere in Zone 2.  This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Assist in the development of PA Program guidance documents and tools when needed. - Create/provide training aids, instructor guides, student manuals, and web-based training for PA course instruction. - Provide technical, technical editing, graphic development, and formatting for PA documents.
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-East Bound Breaux Bridge
Telework
No - Teleworking not available for this position
ID 47098
Work Location US-AE-Kaiserslautern
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
DE-Rhineland-Palatinate-Kaiserslautern
Telework
No - Teleworking not available for this position

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