Serco Inc.

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Search Results Page 8 of 20

ID 46999
Work Location US-VA-Herndon
Serco is Hiring Architectural Historians to support of the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Architectural Historians will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by helping those effected by man-made and natural disasters This position is contingent upon your ability to obtain/maintain/transfer a DHS Public Trust clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Conduct site inspections and ensuring that any proposed project actions comply with environmental,floodplain, and historic preservation laws, regulations, and executive orders. - Conduct environmental assessments and environmental impact statements- Review and analyze professional architectural/engineering reports and designs or as-built plans- Thoroughly document analyses in writing- Develop scopes of work, including related code and standard requirements- Validate applicant-provided scopes of work, including related code and standard requirements- Develop and review cost estimates- Advise FEMA staff on the technical validity of claims presented under FEMA’s arbitration process.- Should arbitration hearings occur, you will testify as an expert witness on FEMA’s behalf.
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-East Bound Breaux Bridge
Telework
No - Teleworking not available for this position
ID 46998
Work Location US-VA-Herndon
Serco is Hiring Accountants to support the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. This position will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by helping those effected by man-made and natural disasters.  This position is contingent upon your ability to obtain/maintain/transfer a DHS Public Trust clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Reviewing applicant labor policies, pay rates, and fringe benefit information- Reviewing timesheets and employee work logs- Making recommendations and preparing plans, procedures, and directives relating to FEMA's FinancialManagement System and related financial management functions.- Analyzes invoices, construction bids, and other supporting documentation for construction costs.- Providing financial analysis and consulting services in support of the Public Assistance Division’sCommunity Disaster Loan Program. - Meeting with local governmental officials with the purpose of evaluating the local governments’ eligibility for a Community Disaster Loan(s)- Assisting the local governments with their Community Disaster Loan application(s); making recommendations on Community Disaster Loan amounts; requesting yearly financial audit files and supporting documentation from each active loan applicant- Provide governmental accounting expertise to perform financial evaluations and make recommendations on disbursement of funds based on eligibility regulations- Evaluate the local governments’ financial conditions and making recommendations to FEMA regarding Community Disaster Loan cancellation amounts; supporting FEMA’s pre-cancellation activities, which include outreach and planning- Work with FEMA and local governments on financial reconciliation; providing support on appeal activities to include research, analyses, cost estimation, review, writing decision paper and providing recommendations based upon historical data; and generating visual and written reports and briefings for reporting, tracking, performance monitoring, and other related purpose.
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-
Telework
No - Teleworking not available for this position
ID 46994
Work Location US-VA-Herndon
Serco is Hiring Archaeologists to support of the Federal Emergency Management Agency Public Assistance recovery initiatives in Zone 2 across the Midwest. The Archaeologists will consist of professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by helping those effected by man-made and natural disasters This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Conduct site inspections and ensuring that any proposed project actions comply with environmental,floodplain, and historic preservation laws, regulations, and executive orders. - Conduct environmental assessments and environmental impact statements.- Review and analyze professional architectural/engineering reports and designs or as-built plans- Thoroughly document analyses in writing.- Develop scopes of work, including related code and standard requirements.- Validate applicant-provided scopes of work, including related code and standard requirements- Develop and review cost estimates.- Advise FEMA staff on the technical validity of claims presented under FEMA’s arbitration process.- Should arbitration hearings occur, you will testify as an expert witness on FEMA’s behalf.
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-Alexandria
Telework
No - Teleworking not available for this position
ID 46993
Work Location US-MA-Ludlow
Shipping/Receiving/Inventory – Logistics – Ludlow, MA If you can multi-task, have an eye for details, and want to support the US Military - Serco has the job for you! Your role as a Shipping/Receiving/Inventory – Logistics on Serco's team will ensure adequate inventory of materials and products in accord with inventory cycles and organizational philosophy. Serco is seeking an experienced Shipping/Receiving/Inventory – Logistics to support our Ludlow, MA location. Under the contract, Serco provides life cycle management, integration, acquisition, and technical support for US Military and other US contracts around the world. The Shipping/Receiving/Inventory – Logistics, ensures mission essential items are shipped, received, tracked, and inventoried.  This position is responsible for issuing items from and receiving items into Costpoint, properly inventorying, preparing items for shipment, and arranging/ coordinating overseas shipments ensuring export controls compliance requirements are met.  In this role you will: - Support clients with gathering, tracking, and filing inventory records, reporting on use of materials, and monitoring client orders. - Have knowledge of commonly used concepts, practices, and procedures within the logistics field.- Rely on instructions and pre-established guidelines to perform the functions of the job while working under limited supervision. - Identify inventory discrepancies and provide suggestions on corrective actions.- Rely on limited experience and judgment to plan and accomplish goals and you will typically report to a supervisor.- Receiving duties typically involve the following: Verifying the correctness of incoming shipments by comparing items and quantities unloaded against bills of lading, invoices, manifests, storage receipts, or other records; checking for damaged goods; insuring that goods are appropriately identified for routing to departments within the establishment; preparing and keeping records of goods received.
Category
Logistics
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MA-Ludlow
Telework
No - Teleworking not available for this position
ID 46989
Work Location US-WY-Jackson
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Jackson Hole, WY! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.-  Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.-  Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.-  Coordinating with and issuing instructions to airport vehicles and personnel.-  Maintaining and disseminating records of daily operations-  Other duties as assigned   Pay rate for this position is $30.75 /HourAdditional housing stipend available.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WY-Jackson
Telework
No - Teleworking not available for this position
ID 46988
Work Location US-WY-Jackson
Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Jackson Hole, WY! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.- Supervising- Scheduling- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assigned The rate of pay for this position is $33.84 per hour. Additional housing stipend available.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WY-Jackson
Telework
No - Teleworking not available for this position
ID 46954
Work Location CA-ON-Stoney Creek
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Stoney Creek
Telework
No - Teleworking not available for this position
ID 46973
Work Location US-VA-Fairfax
If you love a high energy and professional environment - Serco has a great opportunity for you! The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. In the Benefit Analyst role you will: - Maintains knowledge of commonly used concepts, practices, and procedures related to disbursement tasks.- Conducts research on applications for TSP participant accounts to ensure all required information is obtained in order for proper disbursements to be made. This research involves utilizing various computer programs, the Code of Federal Regulations (CFR), FRTIB policies, guidelines, and procedural manuals.- Relies on instructions and pre-established guidelines to perform the functions of the job, and provides input on how they may be improved.- As the work requires extensive public contact, the disbursements analyst uses tact, sound judgment, knowledge of both death benefits and legal processing functions, and proficient communication skills to convey both the formal processes and specific details of a case when appropriate.- Provides quality customer service when responding to inquiries made by telephone and written correspondence.- Performs a variety of complex tasks requiring oversight, attention to detail, and analysis, including but not limited to calculating earnings and losses and account valuations.- Performs other duties as assigned.Due to the current pandemic situation, candidates will be able to work remote on a temporarily basis. However, on site work in the Fairfax, VA location will be required once COVID safety restrictions are lifted.
Category
Legal
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Fairfax
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46941
Work Location US-VA-Harrisonburg
Serco IP Services, part of Serco North America, is seeking a Patent Classifier to review patent applications received from the United States Patent and Trademark Office (USPTO) in the general fields of Telecommunications and Electrical Communications. This is a great opportunity for a candidate who is seeking a team driven environment, but is also a strong, independent worker. Successful candidates are able to make significant contributions to the patent industry while working in the growing economy and beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. The work performed by Serco Patent Classifiers supports a contract with the USPTO as well as related commercial patent search and analysis services. In this Patent Classifier I role, you will:- Be expected to determine appropriate classifications in accordance with both U.S. and international patent classification systems through technical knowledge, research, and automated tools.- Learn patent classification, search, and examination processes.- Apply knowledge of classification processes to assign U.S. Patent Classification (USPC) and Cooperative Patent Classification (CPC) codes to complex technical subject matter.- Apply knowledge of classification, search, and examination processes to provide analysis and prepare written reports for patent attorneys and others in the IP industry.- Use automated systems to perform research and classification operations.- Function in a production-based environment with emphasis on operating efficiently and accurately at a significant pace.- Work independently with minimal supervision.- Work closely with others in a team environment.- Participate in on-going program training to expand knowledge in additional technical fields and patent services. 
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Harrisonburg
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46965
Work Location US-VA-Herndon
Serco has a great opportunity for you to take a role as part of the Federal Emergency Management Agency (FEMA) Public Assistance (PA) disaster recovery initiatives in multiple disciplines to support in Zone 2 across the Midwest. These positions are deployment based and must be willing and able to deploy anywhere in Zone 2.  The Senior-Level FEMA Consultant will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. This position is contingent upon your ability to obtain/maintain/transfer a DHS Clearance.This position is contingent upon customer requirements and/or their approval. In these roles, you will provide expertise in the following Disciplines:- Accountants- Appraisers (Commercial experience)- Archaeologists- Architectural Historian- Biologists- Commercial Property Insurance Specialists- Construction Inspectors- CPA’s- Database Developers- Ecologists- Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)- Environmental Planners- Estimators- Financial Analysts- Floodplain Managers-Certified- General Planners- Geologists- Graphic Artists- Health Scientists- Historic Architects- Horticulturalists- Hydrologists- Industrial Hygienists- Managers-(Project or Construction) - Technical Writers- Water Quality Specialists- Wetlands Specialists
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-East Bound Breaux Bridge
Telework
No - Teleworking not available for this position
ID 46934
Work Location US-PA-Harrisburg
Join Serco as a 2nd Shift Fleet Mechanic in Harrisburg, PA! Serco supports a large utility fleet operating diagnosing and repairing medium and heavy duty diesel trucks.    In this role, you will:- Operate automotive & diesel vehicles and construction and material handling equipment.- Inspect, diagnose and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform DOT inspections and manufacturer suggested servicing- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports.
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Harrisburg
Telework
No - Teleworking not available for this position
ID 46853
Work Location CA-ON-Mississauga
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 39791
Work Location US-CO-N/A
Engineering Technician II - TRAVEL - IT Systems Modernization Serco has a great career changing opportunity for a candidate that is self motivated and enjoys traveling! This position requires travel up to 90% of the time, up to four months at a time. As the, Engineering Technician II, you will work on a team performing IT systems modernization at DoD facilities Worldwide. This work involves installing video surveillance cameras, desktop computing systems and peripherals, cabling, and rack-mounted equipment at U.S. Army Installations Worldwide. Engineering Technician II will receive initial instructions, equipment requirements, and advice from supervisor or other engineers as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with given instructions. In this role you will:- Unpack and re-pack equipment.- Contribute to all phases of the infrastructure installation or upgrade- Pulling and dressing and termination of Category cabling- Trained to terminate copper cable up to CAT6A using RJ45 connectors and crimp tool. Then demonstrate proficiency after being trained.- Installation of racks, cable conveyance, and all peripheral equipment- Rack and Stacking of equipment in racks- Solving issues related to cables and networks- Testing and recording of all cables
Category
Engineering
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-
Telework
No - Teleworking not available for this position
ID 46969
Work Location US-OH-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Wright-Patterson AFB
Telework
No - Teleworking not available for this position
ID 46968
Work Location US-KS-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office.- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-KS-
Telework
No - Teleworking not available for this position
ID 46935
Work Location Diego Garcia
Facility Maintenance Tech II As the Facility Maintenance Tech II in Diego Garcia, Serco-NA, in conjunction with the newly formed United States Space Force (USSF) are responsible for tracking all man-made objects in orbit. This mission is vital to keeping existing satellites safe and to provide critical information to organizations launching new satellites in the future. One of the assets USSF uses to accomplish this mission is the Ground-Based Electro-Optical Deep Space Surveillance (GEODSS) System. This optical sensor is employed at three (3) different locations around the world (White Sands Missile Range, New Mexico; Diego Garcia, British Indian Ocean Territory; and Maui, Hawaii) and helps track the objects in deep space orbit (altitude of 10,000 to 45,000 km). Come join the team that provides this service to United States. You will help operate and maintain three (3), one-meter telescopes equipped with highly sensitive digital cameras. You’ll respond to Government tasking to obtain metric observations of specific objects daily and help maintain the sensors, support equipment, and the facility that houses it at Detachment 2, Naval Support Facility in Diego Garcia, British Indian Ocean Territory (BIOT).This is a unique worksite, so being a part of the Serco-NA GEODSS Team, you will be offered Special Incentives:- Free Internet,- Meal allowances,- Competitive salaries,- Retention Bonus,- Paid Time-Off, and many more.In this role, you will:- Test, inspect, maintain, and repair assigned facilities, equipment, and systems in accordance with Operating Instructions (OIs), Preventive Maintenance Instructions (PMIs), manufacturer's instructions, specifications, drawings, and other applicable documents.- Perform corrosion control and treatment functions as applicable to all assigned systems and equipment.- Assure environmental pollution control and Hazardous Material (HAZMAT) directives and procedures are followed.- Perform or support the development of maintenance documentation (PMIs, OIs, etc.) as directed, and performs documentation maintenance as applicable to assure all documentation is in a current state including maintenance and operations instructions and as-built drawings.- Maintain logs, records and inspection forms, which reflect equipment status, inspections and maintenance repair activities.- Support the operation and maintenance of mission equipment and perform other duties such as logistics and transportation functions, general housekeeping, and roads and grounds maintenance.- Assist with oversight and monitoring of facility upgrades.- Perform duties as the primary Environmental Compliance Contact (ECC).- Update, maintain and implement a site-specific spill response plan.- Create update and maintain a Det Emergency Response GOI.- Operate, inspect, test, maintain and repair RP and all real property installed equipment (RPIE).- Maintain inventory listings of all RPIE.- Maintain and update maintenance manuals for all RPIE, Power Conditioning and Continuation Interface equipment (PCCIE) and ancillary equipment.- Maintain and update RPIE drawings.- Respond to emergency conditions within two hours and eliminate condition within 24 hours.- Act as Backflow Prevention Manager; Implement a cross connection and backflow prevention program; inspect, test, install, repair and replace backflow prevention devices.- Maintain HVAC systems.- Perform duties as Equipment Custodian.- Provide engineering services, technical support and design reviews.- Manage the fire protection program.- Request entomology support as needed.- Provide safe ingress and egress on sidewalks and steps to the GEODSS building exits. Identify all snow removal and ice control requirements in writing.- Maintain all areas in a clean, orderly and sanitary condition; Remove refuse from the GEODSS facilities and place in dumpsters provided by the Host Installation.- Manage the receipt, storage, inspection, and distribution of HAZMAT brought onto the Det. Maintain MSDS and list of HAZMAT.- Maintain keys and coordinate any key related requirements or issues with the Host.- Maintain Non-ILS-S inventory items, shop stock, operating stock and ESD items.- Maintain equipment accounts and supply point accountability at 100%.- Act as primary DIFM Monitor, Bench Stock Monitor, Equipment Custodian, Supply Point Monitor, Shelf-life Monitor, Precious Metals Recovery Program Monitor, Activity Supply Limited Inspector, Environmental Compliance Contact, and Records Custodian.- Coordinate with Host Base(s) to assure adequate stocks are maintained.- Coordinate and perform packing, crating, shipment of Government property, material pickup and delivery.- Provide, as required, local purchase support.- Must be able to lift and carry up to 30 pounds.
Category
Facilities/Security
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IO-Diego Garcia
Telework
No - Teleworking not available for this position
ID 46914
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kanata
Telework
No - Teleworking not available for this position
ID 46930
Work Location CA-ON-St. Catharines
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Niagara
Telework
No - Teleworking not available for this position
ID 46928
Work Location CA-ON-London
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46952
Work Location US-CA-San Diego
Serco-North America is actively seeking a highly motivated individual with great attention to detail to serve as a Logistics Control Clerk I. In this role, you will be a part of a dynamic team supporting multiple contracts across our Warehouse Business Unit. This position works out of our facility in Kearny Mesa (San Diego). In this role, you will be responsible for the daily warehouse job functions and will be providing support to both internal and external customers.  - Supports client with gathering, tracking, and filing inventory records, reporting on use of materials, and monitoring client orders.- Works an extremely fast paced warehouse environment, requires high level of attention to detail to perform duties as Material Handling, Inventory Control, Inventory Cycle Counts and other warehouse responsibilities as directed.- Relies on instructions and pre-established guidelines to perform the functions of the job. 
Category
Logistics
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 46929
Work Location CA-ON-Ottawa
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kanata
Telework
No - Teleworking not available for this position
ID 46925
Work Location CA-ON-London
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46946
Work Location US-CA-San Diego
Marine Electrician I - San Diego, CA As the, Marine Electrician I, you will work on a team supporting cabling, equipment, and C5ISR system installations.  You will join, fabricate, and assemble various electromechanical and electronic assemblies by applying appropriate safety techniques and the work is performed onboard U.S. Naval Ships and military installations. You will play a critical role in ensuring that successful and safe work is performed onboard U.S. Naval Ships and our Military installations which is vital to our Mission to protect and serve our Military.  This position will be based in San Diego, CA. As the, Marine Electrician, you will perform the following typical tasks:- Perform simple routine tasks under close supervision or from detailed procedures and your will work will be checked in progress or on completion. - Perform one or a combination of such typical duties as assembles or installs equipment or parts requiring simple wiring, soldering, or connecting. Performs simple or routine tasks or tests such as tensile or hardness tests; operates and adjusts simple test equipment; records test data. - Gathers and maintains specified records of engineering data such as tests, drawings, etc.; performs computations by substituting numbers in specified formulas; plots data and draws simple curves and graphs.- Rely on limited experience and judgment to plan and accomplish goals and you will typically report to a supervisor in a safe work environment
Category
Engineering
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 46855
Work Location CA-ON-Stoney Creek
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Stoney Creek
Telework
No - Teleworking not available for this position
ID 46943
Work Location US-FL-Jacksonville
As the, Marine Electrician-Entry Level, you will work on a team supporting cabling, equipment, and C5ISR system installations.  You will join, fabricate, and assemble various electromechanical and electronic assemblies by applying appropriate safety techniques and the work is performed onboard U.S. Naval Ships and military installations.                     OFFERING SIGN ON AND REFERRAL BONUSES FOR THIS POSITION!!! You will play a critical role in ensuring that successful and safe work is performed onboard U.S. Naval Ships and our Military installations which is vital to our Mission to protect and serve our Military. As the, Marine Electrician-Entry Level, you will perform the following typical tasks:- Perform simple routine tasks under close supervision or from detailed procedures and your will work will be checked in progress or on completion. - Perform one or a combination of such typical duties as assembles or installs equipment or parts requiring simple wiring, soldering, or connecting. Performs simple or routine tasks or tests such as tensile or hardness tests; operates and adjusts simple test equipment; records test data. - Gathers and maintains specified records of engineering data such as tests, drawings, etc.; performs computations by substituting numbers in specified formulas; plots data and draws simple curves and graphs.- Rely on limited experience and judgment to plan and accomplish goals and you will typically report to a supervisor in a safe work environment
Category
Engineering/Ship Construction
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Mayport
Telework
No - Teleworking not available for this position
ID 46938
Work Location US-TX-Austin
Join Serco as a Traffic Management Center Operator in Austin, Texas!  Serco’s TMC Operators monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills on Austin roadways and provide that information to TxDOT personnel statewide, local law enforcement and other first responders to assist them in safely clearing and reopening. Serco supports the Texas Department of Transportation (TxDOT) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads.  We achieve this goal with an experienced and highly trained team of TMC Operators. You will be part of a team that works closely with TxDOT personnel statewide, local law enforcement and other first responders daily.  This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. This position is for the morning shift 5:00am-1:30pm Monday through Friday. In this role, you will:- Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.- Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.- Log potential and confirmed incidents, construction and maintenance closures using ITS software.- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.- Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information- Complete the initial and “on-the-job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager. 
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-Austin
Telework
No - Teleworking not available for this position
ID 46917
Work Location US-CO-Watkins
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Watkins, CO! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! In compliance with Colorado's Equal Pay for Equal Work Act, the rate of pay for this position is $33.21 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Watkins
Telework
No - Teleworking not available for this position
ID 46887
Work Location US-IL-Rock Island
Serco has a great opportunity for you to take a role as part of the Global Logistics Augmentation and Staff Support (GLASS) team in supporting the Army Sustainment Command at Rock Island, IL. Join an integrated government-industry team in support of multiple program functions. Specific tasks include the following:  Operations and Plans, Desk Officer, ORSA, Training and Exercise, Automation/Database Management and Cost Management Support Services. You will provide a wide range of customer requirements in the Army supply systems and operations. Use your expertise and collaborative skills to positively impact our national defense and make a difference in the world’s greatest Army.  This position is contingent upon your ability to maintain/transfer a Secret clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Provide Operations and plans support for Global Logistics Operations and support areas. - Assist with requirements development and refinement, technical reviews of requirements packets, preparation of technical support for negotiation documents, and level of effort requirement's development.- Assist managing Regional and Worldwide Plans- Collaborate with Army Service Component Commanders (ASCC), Geographic Combatant Commanders (GCC), and Army Field Support Brigade (AFSB)- Assist with coordinating the Annual LOGCAP Worldwide Requirements Conference IAW Department of the Army Directive 2016-14 (Army Conference Policy)- Provide ASC Command Operations Information Center (COIC) or Logistics Cell coverage.- Consolidate input from multiple sources and prepare current operation updates.- Review and perform gap analysis for operation plans (OPLAN) and concept plans. (CONPLAN)- Update and maintain operations and plans files in SharePoint- Research and respond to inquiries- Assist drafting meeting minutes for Award Fee Evaluation Boards (AFEB)
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-IL-Rock Island
Telework
No - Teleworking not available for this position
ID 40581
Work Location US-DC-Washington Navy Yard
Principal Systems Engineer - Naval Nuclear Propulsion If you are interested in supporting the Navy's #1 acquisition program and enjoy a challenging job which requires technical rigor and will build on your current level of expertise, Serco has a great opportunity for you!   SEA 05Z5 supports the design, development, testing, oversight, and procurement of the COLUMBIA Class submarine's Integrated Power System (electrical distribution system and electric drive) and provides engineering oversight of VA and CVN ships service turbine generator (SSTG) control systems.  You will be on a dynamic team working for Serco’s customer in Team Submarine, onsite at the Washington Navy Yard.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. John Cottingham ( linkedin.com/in/johnmcottingham) leads this team as a Navy veteran.   The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. In this role, you will work closely with: - Naval Reactors,- PMS 397, - The shipbuilder, and- Component vendors to ensure the highest standards are maintained.    
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington Navy Yard
Telework
No - Teleworking not available for this position
ID 46827
Work Location US-VA-Virginia Beach
If you love high profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you!  This CM Specialist II is a challenging, exciting position working as part of a dynamic Serco team supporting US Navy customer resolving real world/real-time tasks in our Virginia Beach, Virginia location. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Visit these links for more information about how Serco supports the Navy https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.) You will be part of a dynamic, focused team that works closely with the customer and other Serco teams responsible for configuration control during product development phase. The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. In this role as a CM Specialist II, you will:- Review design release documents for completeness, proper approvals and system updates, to ensure correct configuration modifications. - Review contracts and drafts configuration plans to encompass all specification requirements. - Assist in the maintenance of the data base. - Be responsible for contract data submittal and status on smaller projects (maybe). - Have an outstanding opportunity for self-starters in the IT field.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Virginia Beach
Telework
No - Teleworking not available for this position
ID 46888
Work Location US-VA-Herndon
If you love technology and challenging projects - Serco has a great opportunity for you!  We have an immediate need for an Oracle EPM Planning Administrator. In this position you will support the design, build, and testing of Serco’s new Oracle EPM Cloud EPBCS applications.  Post-Go-Live the position is responsible for administrative support and maintenance of Serco’s Hyperion Planning and Essbase applications. You will administer forecast and budget processing in the Oracle EPM Cloud EPBCS applications, maintain forecast and budget reports, perform application testing, and maintain process documentation. Activities performed during the forecasting/budgeting processes include updating web forms, prepping the system for user input, updating metadata on an ongoing basis, and providing end-user support.  This position requires collaboration with the Finance Systems team to support efficient data movement between systems. You  will be responsible for the application of functional support from problem diagnosis and analysis through problem resolution. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46883
Work Location US-VA-Arlington
*WBB is now part of Serco Serco is seeking a professional to provide support to the Director of Surface Warfare (OPNAV N96) on the Chief of Naval Operations staff (OPNAV) supporting OPNAV coordination on DDG-51 Flight III related issues with all key stakeholders (fleet commands, acquisition community, other OPNAV directorates, and Congress). In this role you will provide on-site support, strategic analysis, and coordination for the DDG-51 Flight III destroyer program.  Specific tasks include:- Serve as the principal technical adviser to the Destroyers Branch Head and provide weekly program/project status updates and recommendations related to program cost, schedule and performance.  Identify issues and provide recommendations to achieve overall near-term and long-term goals- Prepare briefs, outlines, draft reports and publications and documentation to support Flag level technical and financial briefings/meetings and major milestone decisions- Review and/or assist in the development of acquisition strategies and plans. Communicate program objectives to key high-level officials and project officers in those organizations that support the programs. Draft formal presentations and high level briefings (e.g., CNO, SECNAV, SECDEF) to support and defend programming proposals- Maintain a strong relationship and open communication with Program Offices and related government activities and industries under contract to the Program Offices- Provide background to respond to Congressional, DoD, other Government agency or industry inquiries to include researching policy/procedures and providing back up analysis
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 40328
Work Location CA-ON-Oakville
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services.   We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oakville
Telework
No - Teleworking not available for this position
ID 46927
Work Location CA-ON-Ottawa
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kanata
Telework
No - Teleworking not available for this position
ID 46926
Work Location CA-ON-Ottawa
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kanata
Telework
No - Teleworking not available for this position
ID 46922
Work Location US-AZ-Mesa
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Mesa, AZ! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft- Issuing landing/takeoff instructions- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity-  Issuing air traffic clearances-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $34.29 per hour. Additional complexity allowance provided.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AZ-Mesa
Telework
No - Teleworking not available for this position
ID 46859
Work Location CA-ON-Mississauga
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 46858
Work Location CA-ON-Kitchener
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.   Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kitchener
Telework
No - Teleworking not available for this position
ID 46913
Work Location CA-ON-London
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46900
Work Location CA-ON-St. Catharines
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Niagara
Telework
No - Teleworking not available for this position
ID 46857
Work Location CA-ON-Brampton
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brampton
Telework
No - Teleworking not available for this position
ID 46856
Work Location CA-ON-Stoney Creek
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Stoney Creek
Telework
No - Teleworking not available for this position
ID 46852
Work Location CA-ON-London
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46901
Work Location CA-ON-Ottawa
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices. You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care. This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kanata
Telework
No - Teleworking not available for this position
ID 46885
Work Location CA-ON-Toronto
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 46862
Work Location US-VA-N/A
If you’re looking for an exciting and challenging Mid-Level Business Systems Analyst position supporting Centers for Medicare and Medicaid (CMS), then Serco has a great opportunity for you!  Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. The Mid-Level Business Systems Analyst will be located in Herndon, VA (with the option to telework) and will review, analyze, and evaluate business systems and user needs; formulates systems to parallel overall business strategies. The Mid-Level Business Systems Analyst will write a detailed description of user needs, program functions, and steps required to develop or modify computer programs. Will rely on experience and judgment to plan and accomplish goals. Will perform a variety of complicated tasks. May lead and direct the work of others. May report directly to a project lead or manager.  In this role, you will:- Write Functional/technical requirements based on Business Requirements documentation/tickets.- Review, analyze and deliver Issue Research - Prepare, assign and work all System and Business Requirements received- System maintenance: create necessary tickets, release notes and Requirements Traceability Matrix (RTM)- Document Peer Review : participate and run for documentation created by the team- Actively participate in Joint Application Development session- Understand business rules and be able to apply them to the functional/technical requirements- Conduct research and analysis related to new business rules and impact on systems- Understand and utilize the 4 pillars of requirements development: Elicitation, Analysis, Specification and Validation- Understand and utilize requirement management practices: Version control, change control, requirement status tracking and requirement tracing- Lead and coordinate the elicitation of requirements by identifying and collaborating with the necessary stakeholders i.e., Service Delivery, Solutions Architecture, Quality Assurance, and all Application Development teams- Facilitate discussions with Service Delivery, Quality Assurance, Solutions Architect, and application development teams post requirement gathering to ensure requirements integrity- Perform post production support by performing analysis and monitoring deployment results- Create daily and postproduction reports- Model the as is/to be application environment- Create prototypes for user interface and technical workflows- Create necessary data and mapping documents- Analyze requirements feasibility- Prioritize the requirements- Model the requirements- Coach, mentor, and peer review newer BSAs, including overseeing new employee onboarding and knowledge Transfer- Project/Release documentation: Functional Requirements Document, Release notes, RTM, and Meeting minutes for Demos- Serve as a scrum master for product lines or projects- Provide feedback and recommendations for SDLC and process improvements
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46908
Work Location US-AE-Naples
As the, Network Administrator Subject Matter Expert (SME) II supporting the Commander, Navy Installations Command (CNIC) N6 Regional 6th Fleet Regional Communication Systems (RCS) in Naples, Italy, you will enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.  The Network Administrator SME III will be responsible for the below listed activities and provide engineering support in the planning, designing, installation, and engineering of network, Storage Area Network (SAN) technologies, server hardware, and associated operating systems. You will be responsible for the following: - Coordinate with ONE-NET to configure, implement, and maintain firewalls, routers and switches, Access Control Lists (ACLs), Virtual Private Networks (VPNs), and Intrusion Detection Systems (IDS) in support of Customer systems.- Provide basic preventative maintenance and performance monitoring, alerting, and analysis of operating system and network components.- Perform capacity planning and monitoring of all network infrastructure and data circuits to track system resources for congestion, error rates, and exceeding predetermined resource limits. Monitor servers for such functions as network accessibility and resource (CPU, RAM, and disk) utilization.- Provide a core infrastructure for integration/consolidation and monitoring of all enterprise significant alerts and initiate corrective actions.- Complete regular and preventative maintenance for computing environment and initiate corrective actions.- Provide full network support for all networking components within defined enclaves.- Develop and follow configuration management and change control processes for all supported components.- Submit RFCs in accordance with established change control processes and timelines.- Notify customer of any anticipated increase in transactions, storage capacity, and/or processing power specified in the system requirements.- Work with database administrators, developers, and application administrators to load and configure application software, tools, utilities, etc.- Assist with promotion of new code releases that are submitted by the Customer via the change control process.- Provide operating system administration and maintenance, including monitoring, preventative maintenance, and installation of enterprise back-up client installation.- Provide support/coverage for the hosting facility and all hardware and operating system software during established business hours.- Provide configuration of hardware/software platforms, i.e., operating system and SAN. - Establish Information Assurance Vulnerability Management (IAVM) patching and Security Technical Information Guide (STIG) baselines for new server creation. - Provide timely notification and active communication regarding planned and unplanned application outages, incidents, and scheduled maintenance periods in accordance with established response times.- Comply with configuration control processes and timelines to manage internal and customer-initiated releases into the production computing environment.- Provide operational management of the hosted application, including installation and maintenance of Customer-required software components.- Review and test application-level modifications (installation, configuration, software maintenance/patching, application code changes) prior to installation.- Install and troubleshoot voice and video endpoint devices (VOIP phones and VTC devices).- Support staff and customer requests to test data integrity and application functionality following system modifications.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IT-Naples
Telework
No - Teleworking not available for this position
ID 46748
Work Location US-OH-Columbus
Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force. As a Personnel Employment Assistant, you will: - Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures- Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures- Answer and direct incoming telephone calls and visitors- Schedule and plan meetings/appointments as required, including conference calls- Liaise with staff members, applicants and the general public on a daily basis- Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures- Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed- Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports- Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed- Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs- Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives- Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-OH-Columbus
Telework
No - Teleworking not available for this position
ID 46893
Work Location US-CO-Schriever AFB
Associate Network Administrator - Colorado Springs, CO Serco has been trusted to deliver critical support services and operate sensitive facilities by military organizations in the US and around the world. We have deep expertise in delivering defense services. At Serco, we recognize that it takes a diverse workforce with unique talents and perspectives to help address and resolve the challenges our customers face. We invite you to explore the career options available at Serco and to consider becoming a part of our dynamic team. Serco is seeking an Associate Network Administrator to join our team supporting the U.S. Space Force (USSF) on this contract.  The Associate Network Administrator will provide network Operation and Maintenance (O&M) of the Global Command and Control System (GCCS) and Space Command Digital Integrated Network (SDIN) throughout the USSF.   In this role, you will:- Design, install, maintain, and coordinate the use of the network systems.- Evaluate hardware, software, and peripheral equipment.- Manage network performance to maintain high quality transmission service on the network.- Maintain and create/delete user accounts, maintain, and update system security plans on all platforms.- Implement and coordinate network policies, procedures, and standards.- Enforce security procedures.- Supervises and schedules the network technician staff and trains users.- Supports other contract functional areas as required.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CO-
Telework
No - Teleworking not available for this position
ID 46488
Work Location US-OH-Beavercreek
*WBB is now part of Serco If you want to work on a cutting edge Air Force program, Serco has a great part time opportunity for you!   As a Senior Electronic Warfare Engineer, you will be supporting the B-21 Strike Systems Division (AFLCMC/WBS) at Wright-Patterson AFB, Ohio.  Part time is approximately 1000 hours/year. The B-21 Raider is the future backbone of the nation’s bomber force, holding any target at risk and providing lethal penetrating deep-strike capability.  You will be part of the DoD’s benchmark acquisition team, providing bold and innovative solutions in electronic warfare by working with labs, the Air Force Rapid Capabilities Office, the prime contractor, and subcontractors. In this role, you will: - Utilize your expertise in research, design, development, integration, testing, and sustainment of all varieties of electronic warfare equipment and countermeasures- Employ expert knowledge of RF antenna, receiver, and transmitter modeling and analysis using tools such as MATLAB and EXCEL- Apply knowledge of threat radar systems to include RF signal processing designs and techniques, and aircraft countermeasures- Review electronic warfare intelligence data systems and databases and how they are used in programming/reprogramming electronic warfare systems- Support requirements development, allocation, and verification- Support development and review of the full range of program documentation- Develop technical and business data necessary to build and present program briefs- Support program meetings, working groups, and technical and business reviews- Support development of contract and document changes and updates- Support source selections in a technical advisory role as requested
Category
Engineering
Position Type
Part-Time
Security Clearance
Secret
Recruiting Location : Location
US-OH-Wright-Patterson AFB
Telework
No - Teleworking not available for this position

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