Serco Inc.

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Search Results Page 8 of 13

ID 36461
Work Location CA-ON-Barrie
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Barrie
ID 36466
Work Location US-VA-Alexandria
Seeking a Topside Design Engineer to apply knowledge of applicable principles for the integration of new/upgraded C4I or warfare systems on new construction to meet an Integrated Topside Design environment.Essential Job Functions:- Analyze options to optimize the topside design and ensure electromagnetic and warfighting compatibility is maintained with the addition of new or upgraded systems by applying appropriate commercial/ military specifications, standards, and instructions. - Provide guidance to installation activities for successful ship installation/integration; develop solutions to technical issues, review change proposals and waiver requests.- Participate in liaison with the ship design manager, ship program leads, shipbuilders, other customers, and vendors by attending technical evaluations, design reviews and integrated process team meetings.- Develop final engineering reports and presentations that detail the results of the engineering studies and present results at customer meetings and working groups. - Perform ship surveys to determine or verify installation requirements and parameters.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
ID 36478
Work Location US-RI-Newport
Position Summary  Under general supervision, design, test and implements state-of-the art secure operating systems, networks, and database products. Analyze a wide range of security issues including architectures, firewalls, electronic data traffic, and network access. Duties and Responsibilities           Involved in the implementation of new security solutions, participation in the creation and or maintenance of policies, standards, baselines, guidelines and procedures as well as conducting vulnerability audits and assessments. Participates in the design of vulnerability assessments, penetration tests and security audits and provides recommendations for application design. Uses encryption technology, penetration and vulnerability analysis of various security technologies, and information technology security research. Participates in the design and development of new systems, applications, and solutions for external customer enterprise-wide cyber systems and networks. Helps to ensure the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. Participates in integrating new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis and relates existing system to future needs and trends. Embeds forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration/testing issues. Participates in the creation and enforcement of enterprise security documents (policies, standards, baselines, guidelines and procedures). Maintains documentation, procedures and working instructions in accordance with federal and departmental guidelines. Reviews logs and reports and interprets the implications. Participates in investigations into problematic activity and assists with plans for appropriate resolution. May assist with proposals, including gathering facts, analyzing data and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel, etc.Performs additional duties and responsibilities as required.
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-RI-Newport
ID 35432
Work Location US-OH-Euclid
Job Title: General Clerk IIIIf you love a high energy and professional environment - Serco has a great opportunity for you! The General Clerk III will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, OH location. Bring your expertise and collaborative skills to make an impact towards servicing our retirees.Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. Job Description:  In the General Clerk III role you will: The General Clerk III acts as a liaison between our government customer and its participants. Effectively resolves customer issues, requests and inquiries. Provides base level customer service. Responsibilities include, but are not limited to: managing inbound calls in a timely manner, following call center scripts when handling different topics, identifying customer needs, providing basic information, researching participant accounts, addressing basic questions or issues, providing an accurate and efficient response, keeping accurate records of all conversations, and meeting contractual qualitative and quantitative targets. Performs tasks associated with call handling to include basic plan and participant file research and updates.  Has knowledge of commonly used concepts, practices and procedures as it relates to benefits administration. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Works under immediate supervision and reports to a supervisor. Will occasionally be required to work shift from 10:30 am to 7:00 pm. Qualifications:  To be successful in this roll, you will have:- Education: High School Diploma or GED- General Experience: Two years of related experience. Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.- Skills: Microsoft Office knowledge and experience. If you are interested in supporting and working with our PBGC Team and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!  
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-OH-Euclid
ID 36092
Work Location CA-ON-Thunder Bay
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a Driver Examiner with Serco Canada you will be based out of one of our 56 Ontario DriveTest Centres. We are looking for positive and professional team players who enjoy working with the public in a high energy and dynamic environment! We have created challenging and rewarding job opportunities here at Serco Canada.Driver examiners are responsible for evaluating members of the public at various stages of the driver’s licensing process. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.Examines applicants through a road test to determine applicant’s abilities in the mechanics and handling of vehicles. Notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices. Provides examination result and details regarding errors, as well as areas requiring improvement. Completes evaluation forms for road test assessments. Attends travel points to provide testing and licensing services, where applicable. Conducts M2, M, and controlled class tests; observes and assesses riding habits, skills and demonstrated ability in the operation of vehicles. Enters road test results into a system/computer. This is a trainee job.Wage rates for Driver Examiner positions range from $22.76 to 28.95 per hour, depending on the position classification level and the number of years of experience a candidate may have. Benefit eligibility for full-time and part-time employees are outlined in our Collective Agreement. Full-time employees that are eligible will have the option to receive health and dental benefits.  We also offer a matched Retirement Savings Plan (RSP).Typically, our employees work only during daytime hours, although occasional evening and weekend work may be required to address any backlogs that arise. Employee hours vary based on customer demand. The summer is our busy season, so employees work full-time hours from June to September, generally. The winter is our slow season, so we reduce employee hours to reflect the lower volumes.Purpose of the Job:• Evaluates the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.• Evaluates the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.• Provides grade of road test, licence information and resolves licensing issues.• Provides information and assistance related to Driver Examination services.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best. • Reviews information and determines test requirements.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.Primary Duties and Responsibilities:• Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.• Completes three point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.• Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and safe driving practices.• Determines the fitness, competency, and knowledge of driver’s licence applicants.• Examines applicants through road tests for Class G2 and Class G licences to determine driving competence and knowledge of driving regulations.• Provides examination results and details regarding errors and areas requiring improvement.• Completes evaluation forms (paper and online) for road test assessments.• Attends travel points to provide testing and licensing services, where applicable• If conducting Class M2, and Class M class road tests; observes and assesses riding habits, skills, and demonstrated ability in the operation of vehicles.• Enters road test results into the computer and/or tablet.• Conducts road test for those requiring special needs or for those with disabilities
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Thunder Bay
ID 35614
Work Location US-SC-Shaw AFB
United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports USAFCENT/Intelligence Directorate (A2) at Shaw AFB. Operations Intelligence Support ensures 24/7 manning for the USAFCENT/A2 Watch to provide 365-day situational awareness of significant activity in USCENTCOM AOR/AOI. Operations-Intelligence analysts serve as USAFCENT/A2 24/7 focal point for dissemination of warning intelligence (significant activity) through monitoring of multi-domain internet relay chat, organizational email boxes, web based “Common Operational Picture”, and/or intelligence message dissemination tools. Tasks and responsibilities include but are not limited to;- Provide verbal briefings to the USAFCENT/A2, and to other key leadership as directed by the A2, of significant overnight events and/or items of interest.- Report significant activity during non-duty hours to the USAFCENT/A2 Responsible Officer (RO) and/or USAFCENT A2 Leadership as identified in the Senior Leadership Notification Checklist.- Maintain regular contact with the USAFCENT Command Operations Center in order to provide consistent warning across intelligence and operational staffs.- Perform basic research as directed by USAFCENT/A2 Analysis Division Chief in support of Intelligence production.- Retrieve electronic briefings and documents from national Intelligence organizations, COCOMs, deployed and local organizations for inclusion in the USAFCENT/A2 Watch electronic file structure. Upload briefing products to USAFCENT/A2 Leadership e-readers Monday-Friday and/or as requested.- Serve as USAFCENT/A2 24/7 focal point for research, compilation and dissemination of A2 intelligence read file/read book.- Serve as USAFCENT/A2 24/7 focal point for the receiving, logging, distribution, and status tracking of Intelligence Requests for Information (RFIs)/Requests for Assistance (RFAs).- Perform duties as a data transfer for the USAFCENT/A2 Director, once provided with prerequisite USAFCENT/A2 approved Air Force data transfer agent training.- Monitor the USAFCENT/A2 Sensitive Compartmented Information Facility (SCIF) security feed that provides visibility of the SCIF entrances, unless the SCIF is properly secured IAW Technical Specifications for Construction and Management of SCI Facilities.- Maintain currency with new technologies and tradecraft for conducting Intelligence Watch duties as directed; may include attending familiarization sessions separately from watch duties when on-site training is provided.- Serve as USAFCENT/A2 24/7 focal point for after-duty hours SCIF entry, AFCENT A2 SCIF alarms, and emergency notifications of key personnel.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-SC-Shaw AFB
ID 34136
Work Location US-TX-San Antonio
Join Serco as a Part-Time HERO Operator in San Antonio, Texas! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.  You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. In this role, you will:- Assist motorists and perform incident management services during assigned shifts.- Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.- Services include, but are not limited to:- Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested - Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents- Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene- Changing flat tires- Adding air to low tires- Adding gasoline - Adding water to radiators- Providing battery jump starts- Perform vehicle push maneuvers when able- Calling for towing service or emergency service- Transporting stranded motorists to a safe location off the roadway- Providing cell phone service- Providing drinking water to stranded motorists To be successful in this role you will have:- High school diploma or its equivalent- Valid driver’s license with good driving record- Available to work various shifts, weekends, and holidays- Able to speak English language (Bilingual is plus)- Physically able to work in outdoor environment and lift/carry 50+ lbs- Physically able to access the underside of a vehicle- Physically able to walk 300 yards unassisted- Minimum age requirement of 21 This position is contingent upon your ability to pass a preemployment criminal history check and drug screen Additional desired experience and skills:- Minor vehicle maintenance knowledge If you are interested in supporting the TxDOT mission and making the roadways safer for the travelling public, submit your application now for consideration.    
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-TX-San Antonio
ID 36456
Work Location US-DC-Washington
SERCO-NA has an opening for a project manager leading the Foreign Military Sales (FMS) and Armaments Cooperative Project (ACP) team in support of an active contract with the U.S. Navy in the Washington, DC area. The candidate must have FMS background and a strong background in budget, accounting, or financial management experience, preferably within the Department of Navy or Defense FMS arena. The Lead will oversee a team of 17 analysts providing “cradle to grave” FMS support and ACP execution including execution of FMS financial documentation and meeting support for a USN International Branch. This requires a specialized mix of FMS financial experience, FMS case management, and FMS policy.Primary Duties are to Oversee and Manage:- The development, implementation, and execution of over 100 FMS cases across 22 countries for the heavyweight and lightweight torpedo programs.- Preparation of Pricing and Availabilities (P&As), Letter of Offer and Acceptances (LOAs), Amendments, and Modifications in DSAMS in response to customer Letter of Requests (LORs) - Developing briefing material for the PEO Submarines Front Office that includes Flag Officer and SES audiences.- Preparing financial and programmatic briefings for international customers in support of Program Management Reviews (PMRs) and multilateral conferences in accordance with Navy Foreign Disclosure Policy and the ITAR. - Generating case financial and requisition reports from MISIL, SCIP, and DIFS to inform case actions. - Conducting financial reconciliation through the completion of Annual Case Reviews. - The ACP with the Royal Australian Navy, including working with financial information, as well as US contractual data, Memorandum of Understanding, (MOU) and general program management. - Compliance with US Government Defense Export Control agencies, regulations, policies, procedures, and roles and responsibilities, including, USG Security Assistance Programs (Foreign Military Sales, ACP) and related processes.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
ID 36481
Work Location US-IL-Chicago
Join Serco as a Parking Enforcement Officer in Chicago, IL! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the City of Chicago by enforcing non-moving ordinances. In this role, you will:- Patrol assigned areas on foot or vehicle to enforce parking regulations/restrictions.- Work independently or with a team member, reporting to a field supervisor.- Issue hand-written and/or computer-generated parking citations.- Resolve customer complaints in accordance with policies and procedures.- Rely on instructions and pre-established guidelines to perform the functions of the job.- Support Special Event Enforcement of the Chicago Cubs, Chicago Sox, Chicago Blackhawks, Chicago Bulls, Chicago Bears and other events in the City.- Outside working conditions – must be willing to walk entire shift (6-8 hours) in all weather conditions (Rain, Snow, Heat, etc..) To be successful in this role you must have: - High School Graduate or Equivalent.- Conflict Management skills to handle sometimes confrontational situations with the public in protesting a citation. - Must be computer literate to enter data into handheld device.- Be comfortable working in outside working conditions – must be willing to walk entire shift (6-8 hours) in all weather conditions (Rain, Heat, etc.)- Ability to lift, push and pull at least 25 pounds- Ability to direct traffic (training is provided) - Ability to stand, walk and run for extended periods of time. - Ability bend, stoop, squat and lift frequently throughout a shift. This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Additional desired experience and skills:- Customer service experience Working schedule includes, Weekday, Weekend and Holidays. This is a part-time position. If you are interested in supporting the City of Chicago, submit your application now for consideration.     
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-IL-Chicago
ID 36455
Work Location US-TX-El Paso
- Ability to monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.- Ability to use ITS software to log potential and confirmed incidents, construction and maintenance closures.- Ability to communicate via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.- Ability to provide information and assistance to motorists- Ability to use English language writing skills necessary to perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information without spelling or grammatical errors.- Ability and willingness to work alternate work, shift schedules, and be on-call.- Be fluent in English with the ability to receive, give and understand written and oral instructions.
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-TX-El Paso
ID 36424
Work Location US-VA-Herndon
We are seeking a Service Delivery & Operations Integration Lead to join our talented and dynamic team providing support to millions of consumers seeking healthcare coverage via the Health Insurance Marketplace. This position supports the Service Delivery team, which is responsible developing processes and systems to facilitate the review and adjudication of consumer applications on the CMS-ES Eligibility Support Contract. This role will specifically own internal organizational processes and manage engagement between Service Delivery and cross-functional teams in Operations. Full-time remote work is currently in effect due to the pandemic. When it is safe to return to work, this role will primarily be located in Serco’s Herndon, VA office, but candidates from Serco’s program sites may also be considered. Weekly work-from-home days are allowed for all candidates. The Operations Integration Lead will join a fast-paced environment and collaborate creatively with cross-functional teams to support interaction. Primary engagement will be between the team that designs processes and systems and the teams that use them to manage applications and provide outreach to consumers. This position supports the contract’s overall strategy and goals while abiding by Serco’s high standards and corporate ethical values. The ideal candidate has a keen eye to identify gaps and will have the innovative mindset to independently provide solutions. If you are passionate about improving processes and working with a diverse group of stakeholders, we are interested in speaking with you! Responsibilities: - Engage with Operations, Training, and Quality teams to define or document cross-functional processes- Monitor and improve processes, compliance, and engagement between cross-functional teams; support education when needed- Facilitate internal prioritization or requirements conflict resolution on behalf of Product Line Managers, Business Process Consultants, and Marketplace Integration teams with Service Delivery and Operations, Training, and Quality leadership- Work with Operations team on areas including but not limited to Service Level Agreement (SLA) monitoring, work allocation & queue management, user acceptance testing, focus group needs, operations site visits, product line performance, special projects, other activities- Maintain ownership and standards for operational communications processes and guidance- Own Service Delivery prioritization strategy and deconflict competing requests- Maintain outage and maintenance impact matrices with Operations and IT teams, support outage monitoring and communication- Work with Operations teams to maintain and improve shared workflows and systems when needed- Represent Service Delivery interests in SLAs and associated risks- Host weekly meeting between Service Delivery & Operations- Represent Service Delivery at daily performance meetings- Up to 10% travel required
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-Herndon
ID 36420
Work Location US-CA-San Diego
IT Instructor Under general supervision, conducts or facilitates moderately complex technical training courses for end-users. Initiates and provides follow-up for technical reviews to ensure curriculum quality and consistency. Gauge customer satisfaction and success of training with standard metrics such as evaluation surveys and skills tests. Duties and Responsibilities- Sets up and maintain training environment including equipment.- Conduct or facilitate moderately complex technical training courses for end-users.- Select appropriate training aids.- Prepareslesson plans relevant to training material.- Maintain records of training activities, participant progress, course evaluations and program effectiveness, and make recommendations for improvement.- Recommend methods for class design and delivery.- Interface with training developers, subject matter experts, and program/project managers.- Operate and support training in the Full Mission Bridge Simulator.- Responsible for development, updates, and delivery of the following DDG 1000 Training Courses - COR-SHPSYS-0001- DDG 1000 Familiarization- SYS-CONSL-0003- Network and Communications Operations- SYS-CONSL-0004 - Link Coordinator (LC) Console Operations- COR-SHPSYS-0002 - Integrated Ship's Plan (ISP) Overview- CSC-CSYS-0001 - Integrated Ship's Plan (ISP) Development and Management- COR-CSYS-0001 - Common Display System (CDS) Fundamentals- CSC-FUND-0002 - Ship Mission Center (SMC) Fundamentals- CSC-MAINT-0010 External Communications Systems Maintenance- SYS-MAINT-0002 - Total Ship Computing Environment (TSCE) Maintenance - SYS-SHPSYS-0004 Total Ship Computing Environment (TSCE) Operations- SYS-TSCE-0001 Total Ship Computing Environment (TSCE) Overview
Category
Training
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
ID 34637
Work Location CA-ON-Ottawa
Position SummaryUnder limited supervision, plans, designs, develops, complex drawings, ensuring requirements are defined and met according to specifications.  Employs existing guidelines and instructions, guidance from higher-level engineers, experience, and independent judgment to plan and accomplish task objectives. Assignments may require the development of improvements to current techniques and procedures. Responsibilities/Duties- Engineer on Canadian and International Naval or Coast Guard or Commercial vessel ship contract, functional and detail designs.  Must be able to further develop customer ship construction specifications and drawing package into system functional and detail design products including shafting and auxiliary/fluid system design, component sizing, equipment/pump selection, pipe sizing and pressure drops.- Will be responsible for marine engineering analysis and design for new ship designs.- Defines and organizes a proposed project into the tasks and activities needed to solve the problems being addressed. Schedules work to meet completion dates and technical specifications.Prepares and reviews input to technical reports, status reports, letters, technical memoranda, contract reports and formal briefings.
Category
Engineering / Ship Construction
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-ON-Ottawa
ID 36451
Work Location US-CO-N/A
Join Serco as a 2nd Shift Fleet Mechanic in Colorado Springs, CO! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports a large municipal and utility fleet (4,000+ units) performing preventative maintenance, diagnosing and repair of a diverse equipment set (light, medium and heavy duty diesel/gas cars/trucks; off-road construction equipment, snow plows, ATVs, Motorcycles, Generators, VAC trucks, and ancillary equipment). In this role, you will:- Operate automotive, construction and material handling equipment, hydraulic systems, ariel platform inspection and repair.- Perform preventative maintenance duties. Inspect, repair, and replace tires as part of preventative maintenance to meet DOT standards.- Check and repair brakes, perform DOT Inspections, Perform minor equipment repairs.- Remove and replace vehicle components and perform minor welding repairs.- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Perform customer service functions such as pick up and delivery of vehicles and minor garage service functions.- The list of duties does not include ALL duties that may be assigned to this position. To be successful in this role you will have:- At least 2 years of related experience- High school diploma or its equivalent- Valid driver’s license with good driving record- Basic Windows System and Microsoft Office Knowledge- Must be able to effectively communicate with customers- Must possess necessary skills to operate and interpret diagnostic equipment- Must have welding experience  - Candidates must provide truck and technician hand tools. Additional desired experience and skills:- Diesel vocational/technical school certifications- ASE Certifications preferred or capable of gaining certifications within 12 months of hire.- Hydraulic experience preferred- CDL license or be able to obtain within 12 months of hire. What we offer:- Pay rates above market average for your area with annual increases and promotion potential- Allowances for boots, tools, and safety glasses- 2 weeks of uniforms, including wet and cold weather gear and all required PPE and shop gear- Free and paid training- License and inspection cost reimbursement as well as tuition reimbursement for industry schools- ASE testing reimbursement- Well equipped shops in regulatory compliant shops with excellent security Serco’s Comprehensive Benefit Program Includes:- Health/ Dental/ Vision / life insurance with multiple program options to fit your needs- Short and long term disability- A combination of vacation, holiday and sick/personal time of 25 paid days off annually- Tuition reimbursement- Access to Free job training and development This position is contingent upon your ability to pass a preemployment criminal history check and drug screen If you are interested in supporting the Serco mission, submit your application now for consideration. 
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Colorado Springs
ID 36289
Work Location US-VA-Dahlgren
Serco is seeking a Technical Trainer II to participate in the development, testing, maintenance and delivery of training and educational programs and related materials in support of complex products and/or procedures for a major area or customer.Other duties may include:- Conducts training sessions and assists in evaluating the effectiveness of training activities.- Assists with updating course documentation on a continuous basis to ensure timeliness and relevance.- May work with engineering, technical support and manufacturing to ensure that course material reflects current product features.- Relies on experience and judgment to plan and accomplish goals.- Works under general supervision - This role can be located in the following locations: Dahlgren, VA, Norfolk, VA, San Diego, CA, Virginia Beach, VA, Atlantic Beach, FL, and Great Lakes, IL- Some travel to US Navy training locations within the United States. **Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active.  Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.** 
Category
Training
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Dahlgren
ID 36288
Work Location US-VA-Dahlgren
Serco is seeking a Technical Trainer III to design, develop, test, maintain and deliver training and educational programs and related materials in support of complex products and/or procedures for a major area or customer.Other duties may include:- Plans course design and support documentation.- Conducts training sessions and develops criteria for evaluating the effectiveness of training activities.- Updates course documentation on a continuous basis to ensure timeliness and relevance.- Works with engineering, technical support and manufacturing to ensure that course material reflects current product features.- May develop or modify course content based on customer requirements feedback and course evaluation results.- Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. - This role can be located in the following locations: Dahlgren, VA, Norfolk, VA, San Diego, CA, Virginia Beach, VA, Atlantic Beach, FL, and Great Lakes, IL.- Some travel to US Navy training locations within the United States.**Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active.  Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.** 
Category
Training
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Dahlgren
ID 36287
Work Location US-VA-Dahlgren
Serco is seeking a Technical Trainer IV to design, develop, test, maintain and deliver training and educational programs and related materials in support of complex products and/or procedures for a major area or customer.Other duties may include:- Plans course design and support documentation.- Conducts training sessions and develops criteria for evaluating the effectiveness of training activities.- Updates course documentation on a continuous basis to ensure timeliness and relevance. Works with engineering, technical support and manufacturing to ensure that course material reflects current product features.- Develops or modifies course content based on customer requirements feedback and course evaluation results.- Relies on extensive experience and judgment to plan and accomplish goals.- May lead and direct the work of others - This role can be located in the following locations: Dahlgren, VA, Norfolk, VA, San Diego, CA, Virginia Beach, VA, Atlantic Beach, FL, and Great Lakes, IL- Some travel to US Navy training locations within the United States.**Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active.  Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.** 
Category
Training
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Dahlgren
ID 36431
Work Location US-VA-Herndon
We are seeking a Service Delivery & IT Integration Lead to join our talented and dynamic team providing support to millions of consumers seeking healthcare coverage via the Health Insurance Marketplace. This position supports the Service Delivery team, which is responsible developing processes and systems to facilitate the review and adjudication of consumer applications on the CMS-ES Eligibility Support Contract. This role will specifically own internal organizational processes and manage engagement between Service Delivery and cross-functional teams in IT. Core focus areas of the job include requirements management, backlog grooming, prioritization strategy, and process ownership. Full-time remote work is currently in effect due to the pandemic. When it is safe to return to work, this role will primarily be located in Serco’s Herndon, VA office, but candidates from Serco’s program sites may also be considered. Weekly work-from-home days are allowed for all candidates. The IT Integration Lead will join a fast-paced environment and collaborate creatively with cross-functional teams. Primary engagement will be between the team that develops business requirements, enhancement requests, and major development/innovations projects and the teams responsible for developing software products to implement those requests. The ideal candidate should be analytically minded, comfortable with speaking to a diverse audience, and able to think through a wide range of issues with confidence. We are looking to enhance a dynamic team with an improvement-focused problem solver. If that describes you in a nutshell, we are interested in speaking with you! Responsibilities - Serve as a liaison between Service Delivery (SD) and IT teams for various release planning and tracking activities.- Releases include major, minor, enhancement, system maintenance, and emergency releases.- Document various requirements processes and brief to SD and IT teams for concurrence- Lead engagement with cross-functional stakeholders to ensure process compliance and collaborate on process improvements- Work with IT teams to maintain and improve shared workflows and systems when needed- Create JIRA backlog board and evaluation process for prioritization- Lead backlog grooming on a routine basis- Own Service Delivery requirements prioritization strategy and deconflict competing requests- Create, update, and monitor JIRA ticket status and sprints as required- Work with Product Line Managers to prepare scope presentations for each release- Support Innovations and major project tracking and management, and compliance- Lead engagement with Service Delivery team for major projects involving multiple product lines- Collaborate with Product Line Managers (PLMs), IT Project Managers (PMs) and Solutions Architects for Innovations and major projects as needed- Host recurring Innovations meeting for PLMs to track status, identify blockers, and communicate decisions- Host weekly client IT Prioritization meeting- Coordinate with IT PM during weekly R3 meeting- Represent Service Delivery on Engineering Process Group, advocate for improvements, communicate changes back to team- Up to 10% travel required
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-Herndon
ID 36448
Work Location US-LA-New Orleans
Join Serco as a MAP Operator in New Orleans, Louisiana! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public.  You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily. In this role you will:- Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios. - Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).- Work closely with police and other first responders at highway incidents. - Provide incident response, on-scene traffic control and limited first aid .- Provide Traffic Incident Management (TIM) services.- Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.- Observe required safety procedures to avoid injury and accidents, at all times.- Complete a combination of classroom and field training to be certified as a motorist assistance operator.  To be successful in this role you will have:- High school diploma or its equivalent- 0-2 years’ experience in incident management or related field- Must possess a valid Louisiana driver’s license- Availability to work various shifts, weekends, and holidays- Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards- Able to speak English language (Bilingual is plus)- Minimum age requirement of 21 This position is contingent upon your ability to pass a preemployment criminal history check and drug screenAdditional desired experience and skills:- Minor vehicle maintenance knowledge If you are interested in supporting the LADOTD mission and making the roadways safer for the travelling public, submit your application now for consideration.  **Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.**
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-LA-New Orleans
ID 36445
Work Location CA-ON-Toronto
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
ID 36443
Work Location US-SC-Charleston
As the, Engineering Technician II, you will work on a team performing C4ISR and IT systems modernization at DoD facilities. This work is related to systems and peripherals, cabling and rack-mounted equipment. As the, Engineer Technician II, you will perform standardized or prescribed assignments involving a sequence of related operations, you will follow standard work methods on recurring assignments, but you will receive explicit instructions on unfamiliar assignments. Your technical adequacy of routine work will be reviewed on completion; and non-routine work may be reviewed in progress. You will perform at this this level, one or a combination of such typical duties as:- Follow specific instructions, assemble or construct simple or standard equipment or parts, service or repair simple instruments or equipment.- Gather and Maintain specified records of engineering data such as tests, drawings, etc., performing computations, plotting data, and verifying that test data meets acceptance criteria.- Unpack and re-pack equipment for test and shipment to customer facilities.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-FL-Pensacola
ID 36425
Work Location US-VA-N/A
Serco is hiring expertise in multiple disciplines to support the Federal Emergency Management Agency (FEMA) Public Assistance (PA) disaster recovery initiatives in Zone 2 across the Midwest. The Senior Level FEMA Consultant will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. Expertise needed in the following Disciplines:- Accountants- Appraisers (Commercial experience)- Archaeologists- Architectural Historian- Biologists- Commercial Property Insurance Specialists- Construction Inspectors- CPA’s- Database Developers- Ecologists- Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)- Environmental Planners- Estimators- Financial Analysts- Floodplain Managers-Certified- General Planners- Geologists- Graphic Artists- Health Scientists- Historic Architects- Horticulturalists- Hydrologists- Industrial Hygienists- Managers-(Project or Construction) - Technical Writers- Water Quality Specialists- Wetlands Specialists
Category
Engineering
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-LA-East Bound Breaux Bridge
ID 36436
Work Location US-SC-Charleston
As the, Engineering Technician II, you will work on a team performing C4ISR and IT systems modernization at DoD facilities. This work is related to systems and peripherals, cabling and rack-mounted equipment. As the, Engineer Technician II, you will perform standardized or prescribed assignments involving a sequence of related operations, you will follow standard work methods on recurring assignments, but you will receive explicit instructions on unfamiliar assignments. Your technical adequacy of routine work will be reviewed on completion; and non-routine work may be reviewed in progress. You will perform at this this level, one or a combination of such typical duties as:- Follow specific instructions, assemble or construct simple or standard equipment or parts, service or repair simple instruments or equipment.- Gather and Maintain specified records of engineering data such as tests, drawings, etc., performing computations, plotting data, and verifying that test data meets acceptance criteria.- Unpack and re-pack equipment for test and shipment to customer facilities.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-FL-Pensacola
ID 36438
Work Location US-SC-Charleston
As an Engineering Technician III, you will perform assignments that are not completely standardized or prescribed. You will select or adapt standard procedures or equipment, using fully applicable precedents. You will receive initial instructions, equipment requirements, and advice from supervisor or engineer as needed; perform recurring work independently; review work for technical adequacy or conformity with instructions. You will perform at this level one, or a combination of such typical duties as: - Prepare, modify and maintain plans, designs, drawings, and schematics for C4ISR systems and components. - Work from sketches, notes, and verbal instructions. - Perform site surveys and capture existing data and make recommendations to implement new equipment and infrastructure. - Perform complex equipment installation tasks requiring consideration of multiple variables. - Receive general guidance/supervision but normally works independently on mastered tasks. - Will be required to lead small teams in performance of tasks.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-FL-Pensacola
ID 36415
Work Location US-VA-Herndon
Serco, Inc-NA , is seeking TOP TALENT to join our Proposal Center of Excellence. Serco, Inc with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset, and our success directly relates to our employees. Current  Immediate need is for a Proposal Coordinator to work at our headquarters in Herndon, Virginia. You will be responsible for day-to-day coordination of all administrative aspects of proposal development including serving as the conduit between the pursuit team and proposal production staff. Responsibilities:- Request the proposal team site and serve as one of the site owners- Assist the Proposal Manager or establish the electronic file structure and procedures for proposal materials on the team site- Establish and document electronic proposal file access and tracking protocols for ensuring the security and integrity of all proposal documentation- Assists with creating compliance matrices, proposal outline/content plans, and work breakdown structures- Perform wall management of the content plans and sections and control access to the proposal area and sensitive or proprietary materials- Create and manage a graphics log and maintain real-time development status of all proposal text and graphics- Build and maintain and manage, when necessary, the proposal schedule and activities for smaller pursuit led by the Business Units- Develop a plan for the Red Team and final production cycles and resources required- Coordinate the internal flow and review of all proposal inputs and outputs- Supervise the daily operations of Graphic Specialists, Desktop Publishers, Editors, and Reproduction personnel regarding assigned pursuits- Assist the Proposal Manager in developing the Red Team evaluation package and in recording, disseminating, and tracking suggested Red Team changes- Direct the production, reproduction, and binding/packaging of Red Team proposal, final master proposal, and all hard/soft copies- Assist Client personnel in the securing/disposing of all proposal assets and resources and sanitizing the proposal facility upon delivery of the proposal- Other reasonable and normal duties associated with the Proposal Coordinator position, as directed by the Proposal Manager- Establish the conference call for daily tag-ups, take roll call, and manage the action item register- Manage data calls
Category
Business Development/Proposals
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
ID 36423
Work Location US-IL-Rock Island
Serco is hiring expertise in multiple disciplines to support the Federal Emergency Management Agency (FEMA) Public Assistance (PA) disaster recovery initiatives in Zone 2 across the Midwest. The First Level FEMA Consultant will include professional and non-professional personnel to provide support to state, tribal, territorial local governments, and some private non-profits. Serco strives to provide support quickly and efficiently to FEMA’s mission by providing assistance to those effected by man-made and natural disasters. Expertise needed in the following Disciplines:- Accountants- Appraisers (Commercial experience)- Archaeologists- Architectural Historian- Biologists- Commercial Property Insurance Specialists- Construction Inspectors- CPA’s- Database Developers- Ecologists- Engineers-(Architect or Civil or Coastal or Electrical or Mechanical or Sanitary or Soil/Geotechnical or Structural or Technician)- Environmental Planners- Estimators- Financial Analysts- Floodplain Managers-Certified- General Planners- Geologists- Graphic Artists- Health Scientists- Historic Architects- Horticulturalists- Hydrologists- Industrial Hygienists- Managers-(Project or Construction) - Technical Writers- Water Quality Specialists- Wetlands Specialists
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-IL-Rock Island
ID 36064
Work Location US-VA-Herndon
Provides direction and leadership to the Network Administrators. Responsible for scheduling the Network Administration resources for managing routing, managing switching, maintenance, encryption, voice services, and firewalls. Provides a positive work environment, oversees technical activities and staff, and maintains a reliable and effective environment. Troubleshoots and repairs all network and appliance related problems in a timely manner. This supervisor ensures that the information system(s) is/are operating at peak performance is constantly assesses the technology for gains of effectiveness, efficiency, or both. This supervisor also assists with the design, engineering, and architectural recommendations for the information system(s).  This supervisor is a life-long learner and insatiably curious, passionate about developing themselves as well as their teams, thrives in a fast-paced work environment with competing priorities and high-visibility projects, and is a natural leader of people, able to bring out the best in others and find ways to motivate and inspire teams to deliver their best. This supervisor is hyper organized – so much that others regularly compliment him/her on his/her organization, has undeniable attendance, punctuality, and reliability and can act as the “right hand” of a senior leader. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
ID 36334
Work Location CA-ON-Owen Sound
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.Customer service agents are responsible for assisting and conducting examinations for Security Guard Testing, and Verbal Proctor and Observation Car driver. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• To provide support to the Security Guard Testing (SGT) examination process.• To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.• To assist in the smooth and efficient administration of examinations.• Drive the observation car for M2 exit road tests, if applicable Primary Duties and Responsibilities:• To support the invigilation of the weekly, weeknights and weekend SGT operations of examination centers by being familiar with the policies and procedures demonstrated within the training received.• This includes setting up examination rooms and laying out the examination materials in accordance with strict procedures; assisting test takers prior to start of the examination by directing them to their seats and advising them about personal possessions permitted in the examination rooms, responding to administrative requests (i.e. no test content inquiries).• Closely following and enforcing exam procedures and regulations; checking attendance prior to examinations, validating ID’s(i.e. 2 pieces of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).• Supervising test takers leaving examination room, ensuring they do not remove equipment or exam material from the room, ensure no talking during the exam sitting, collecting exams and material after completion and reporting incidents of misconduct; handle irregularities in accordance with strict procedures.• Set up headsets for class M road tests; i.e., replace ear plugs, test radio volumes and ensure the radios are secure on applicant, if applicable.• Ensuring vehicle maintenance prior to examination, if applicable.• To safely drive the observation car while the Driver Examiner administers a class M road test with the applicant.Skills:• 1-4 years of customer service experience in a service environment is preferred.• Valid class “G” of licence is required. Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence. Must have and maintain an acceptable driving record.• Intermediate-level computer skills in Microsoft Office are required.• Touch-typing and data entry. In Addition, for driving the observation car, insurance purposes require that you must be 21 years of age or older. We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Serco Canada Inc. an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values, Serco Canada is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Serco Canada will provide accommodation for applicants in all aspects of the hiring process. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Owen Sound
ID 36368
Work Location CA-ON-London
Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all class of licences. Distributes and verifies application forms for accuracy and completeness.   Investigate problems or errors on the licence records, initiate corrections. Capture candidate photo, conduct and assess vision test to ensure minimum requirements are met, provide referrals to vision specialists, conduct and process written tests, dispatch road test appointments, provide results and collect applicable fees, issue temporary licences and process licensing changes. Closely following and enforcing exam procedures and regulations; setting up examination rooms, laying out exam material, checking attendance prior to examinations, validating ID’s of identification, certificates, utilizing a prepared script to provide important information/test rules and procedures).
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
ID 36081
Work Location US-VA-Chesapeake
Performs simple routine tasks under close supervision or from detailed procedures. Work is checked in progress or on completion. Performs one or a combination of such typical duties as assembles or installs equipment or parts requiring simple wiring, soldering, or connecting. Performs simple or routine tasks or tests such as tensile or hardness tests; operates and adjusts simple test equipment; records test data. Gathers and maintains specified records of engineering data such as tests, drawings, etc.; performs computations by substituting numbers in specified formulas; plots data and draws simple curves and graphs.
Category
Engineering
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Chesapeake
ID 36083
Work Location US-VA-Chesapeake
Performs assignments that are not completely standardized or prescribed. Selects or adapts standard procedures or equipment, using fully applicable precedents. Receives initial instructions, equipment requirements, and advice from supervisor or engineer as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with instructions. Performs at this level one or a combination of such typical duties as: Constructs components, subunits, or simple models or adapts standard equipment. May troubleshoot and correct malfunctions.  Follows specific layout and scientific diagrams to construct and package simple devices and subunits of equipment.   Conducts various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.  Extracts and compiles a variety of engineering data from field notes, manuals, lab reports, etc.; processes data, identifying errors or inconsistencies; selects methods of data presentation.  Assists in design modification by compiling data related to design, specifications, and materials which are pertinent to specific items of equipment or component parts. Develops information concerning previous operational failures and modifications. Uses judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.
Category
Engineering
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Chesapeake
ID 36085
Work Location US-VA-Chesapeake
Performs non-routine and complex assignments involving responsibility for planning and conducting a complete project of relatively limited scope or a portion of a larger and more diverse project. Selects and adapts plans, techniques, designs, or layouts. Contacts personnel in related activities to resolve problems and coordinate the work; reviews, analyzes, and integrates the technical work of others. Supervisor or professional engineer outlines objectives, requirements, and design approaches; completed work is reviewed for technical adequacy and satisfaction of requirements. May train and be assisted by lower level technicians. Performs at this level one or a combination of such typical duties as: Designs, develops, and constructs major units, devices, or equipment; conducts tests or experiments; analyzes results and redesigns or modifies equipment to improve performance; and reports results.  From general guidelines and specifications (e.g., size or weight requirements), develops designs for equipment without critical performance requirements which are difficult to satisfy such as engine parts, research instruments, or special purpose circuitry. Analyzes technical data to determine applicability to design problems; selects from several possible design layouts; calculates design data; and prepares layouts, detailed specifications, parts lists, estimates, procedures, etc. May check and analyze drawings or equipment to determine adequacy of drawings and design. Plans or assists in planning tests to evaluate equipment performance. Determines test requirements, equipment modification, and test procedures; conducts tests using all types of instruments; analyzes and evaluates test results, and prepares reports on findings and recommendation    
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Chesapeake
ID 36131
Work Location US-FL-Jacksonville
Performs general manual labor including loading, unloading, lifting and moving supplies and materials. Must perform duties as a fire watch and welder`s helper as well as install electric cable when needed. May require a high school diploma or equivalent. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Entry level.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Jacksonville
ID 36393
Work Location US-TX-Austin
Join Serco as a TMC Operator I in Austin, Texas! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Texas Department of Transportation (TxDOT) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads.  We achieve this goal with an experienced and highly trained team of TMC Operators. You will be part of a team that works closely with TxDOT personnel statewide, local law enforcement and other first responders daily.  In this role, you will:- Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.- Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.- Log potential and confirmed incidents, construction and maintenance closures using ITS software.- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.- Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information- Complete the initial and “on-the-job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager.d making the roadways safer for the travelling public, submit your application now for consideration. 
Category
Customer Service
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-TX-Austin
ID 36399
Work Location US-DC-Washington Navy Yard
Looking for energetic and capable individual to join our team supporting the US Navy’s acquisition and construction of its newest combatant ship as part of the FFG(X) program.  The incumbent will contribute across each facet of a major shipbuilding program.  Specific duties will include the following:- Serve as executive level project/administrative assistance to Navy Major Program Manager and their Deputy, preparing and reviewing correspondence, reports, presentations, briefings, etc.- Act as Project Administrator for the Navy Program Manager leading and coordinating multiple internal processes on behalf of the MPM/Deputy MPM- Collects and coordinates inputs and responses across the program office for review by the front office.- Manage calendars and travel for the Program Manager and Deputy Program Manager, deconflicting invitations and ensuring critical meetings and events are properly staffed.- Manages program office SharePoint site ensuring files and records are complete and readily available.  Be able to retrieve information and assist with emergent data calls to senior Navy/DoD leadership and Congress.- Must be a self-starter with ability to multi-task and prioritize activities to keep program office running smoothly and efficiently.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington Navy Yard
ID 36384
Work Location US-FL-Jacksonville
Responsible for fabrication and assembly of various electromechanical and electronic assemblies. Follow blueprints, guidelines, and/or diagrams to complete tasks. Work may include soldering, using power tools and as well as assembling large scale and intricate mechanical assemblies. Receives technical guidance from supervisor or higher level technician and work is reviewed for compliance with accepted practices. Familiar with standard concepts, practices and procedures within field. Works under general supervision. Relies on experience and judgment to plan and accomplish goals. Typically reports to a supervisor.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Jacksonville
ID 36336
Work Location US-VA-N/A
The Logistics Consultant III defines and develops processes that assist in identifying areas of risk and lead to corrective actions, as well as perform assessments of identified criteria using integrated product support elements to include Product Support Management (PSM), Design Interface, Sustainment Engineering, Supply Support, Maintenance Planning and Management, Technical Data Management, Support/Test Equipment, Training/Training Support, PHS and T, Manpower/Personnel, Facilities/Infrastructure, Computer Resources/Software Support, Product Support Budgeting/Funding, Environmental, Safety, and Occupational Health.- Develops processes to assist in aiding progress for meeting the F-35 performance goals and requirements- Determines goals and requirements to establish F-35 system-level reliability, maintainability, and supportability specifications to verify that the performance of the weapons system meets the warfighter’s functional requirements.- Evaluates the impact of F-35 design decisions on supportability- Evaluates the impact of materials and manufacturing techniques to a fully supportable and affordable F-35 over its life cycle- Documents the effects of technical requirements analysis would have on the integrated product support elements that address the complete F-35 Air System functional and configuration integration process, including planned updates and the use of Modeling & Simulation (M&S) Tools in an Integrated Logistics Support Plan- Define and develop tools and processes that shall assist in identifying areas of risk and lead to corrective actions, as well as perform assessments of identified criteria using the following integrated product support elements:- Product Support Management (PSM)- Design Interface- Sustainment Engineering- Supply Support- Maintenance Planning and Management- Packaging, Handling, Storage and Transportation- Technical Data Management- Support and Test Equipment- Training and Training Support- Manpower and Personnel- Facilities and Infrastructure- Computer Resources and Software Support- Product Support Budgeting and Funding- Environmental, Safety and Occupational Health
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Herndon
ID 36359
Work Location US-DC-Washington
The ideal candidate will provide support to Navy ship and watercraft new construction and repair programs under the cognizance of Naval Sea Systems Command. Essentional Job Functions:- Responsible for software configuration control during product development phase. - Reviews design release documents for completeness, proper approvals and system updates, to ensure correct configuration modifications. - Reviews contracts and drafts configuration plans to encompass all specification requirements. - Assists in the maintenance of the data base. - May also be responsible for contract data submittal and status on smaller projects.
Category
Engineering / Ship Construction
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
ID 36382
Work Location US-DC-Washington
Position Summary Provides administrative and analytical support for various projects to the Director, Industrial Assessment, a new directorate within NAVSEA 21 that reports directly to the Flag Officer assigned as Director, Ship Maintenance and Modernization.  Responsible for developing and maintaining Microsoft Office based products to manage and analyze data related to Ship Maintenance and Modernization processes.  Duties and Responsibilities- Assists the Director and Deputy Director in the development of informational and decisional program briefs.- Reviews external reports and assists with the analysis of performance related data supporting industrial assessment of the Surface Ship Repair Private Sector.- Manages and tracks SEA 21A financial and budgetary requirements of approximately $2 Million.- Manages and tracks SEA 21A calendar events and assists with the Directorate’s schedule control.- Assists in the management of the Directorate’s Travel Requirements and Travel Budget- Assists in the day-to-day operations of the Industrial Assessment Directorate.- Maintain a comprehensive file archive in order to respond to requests for information and data calls. - Performs other general administrative duties as assigned.- Coordinate with Commander Navy Regional Maintenance Center (CNRMC) on task accomplishment.Travel is on an as-required basis and will not exceed 10%.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
ID 36358
Work Location US-VA-Fort Belvoir
The Research Analyst and Risk Manager assists the customer in developing a risk management framework that would facilitate identification of the program risk, corrective actions, and mitigation follow-up procedures.This position also assists with the development of processes and procedures for managing, assessing, and evaluating the risk management activities. Tasks associated with this process include but are not limited to;- Assist with identification of risk owners, development of mitigation plans, steps integration into the IMS, and tracking of mitigation steps.- Facilitate periodic Risk Management Working Groups- Support the presentation of risks to the Risk Management Control Board (RMCB).- Assist in identification and management of a Risk tool to manage, track, and map to the Integrated Master Schedule- Assist with the identification, procurement, and implementation of a risk management tool to manage, track, and map to the Integrated Master Schedule (IMS).
Category
Risk Management
Position Type
Full-Time
Security Clearance
Top Secret
Recruiting Location : Location
US-VA-Fort Belvoir
ID 36357
Work Location US-VA-Fort Belvoir
The Senior Enterprise Architect will Perform technical oversight and analysis of contractor approaches, designs, best practices and documentation and review and comment on appropriate Enterprise Architecture diagrams and support Department Architecture diagrams and support Department of Defense Architecture Framework (DoDAF) Artifacts of Defense Architecture Framework (DoDAF) Artifacts.- Additionally, this position will perform network modeling, analysis, and planning. Provide expert assessments of proposed design measure feasibility; Architecture (As-is) systems and networks, Reference Architecture, Technical Architecture, Objective Architecture and System Architecture.- The Enterprise Architect will also design and implement computer network architects and build data communication networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communications networks.Additional tasks include, but are not limited to;- Attend meetings, working groups, design reviews, and technology discussions which will need to be analyzed, filtered, and captured within architecture development initiatives.- Develop, coordinate, and deliver briefings, white papers, working papers and technical analyses representing the position of P2E mission requirements.
Category
Engineering
Position Type
Full-Time
Security Clearance
Top Secret
Recruiting Location : Location
US-VA-Fort Belvoir
ID 36356
Work Location US-VA-Fort Belvoir
The Telecommunications Engineer is the Subject Matter Expert (SME) for network/transport systems, executing site surveys and assisting with planning and implementation of site preparation activities, world wid.- Position provides documentation and project management support as well as technical expertise in matters of transport, installation, and implementation for delivery of global network infrastructure.- Responsible for developing program/project testing plans based on hardware, software, firmware and other medial required to deliver critical functionality to the customer.- This position is intimately involved with vendor testing of systems including reviewing test plans, procedures, and reports. Activities include witnessing testing, developing test scenarios and scripts, and providing overall test support.- This position is also a member of the Quality Assurance team and functioning on behalf of the client ensures commercial and DoD standards and best practices are implemented at each of the supported (Customer) sites and participates in the overall program/project Configuration Management process as a member of the CM working group.- Telecommunications Engineer will attend meetings, working groups, design review, and technology discussions which will need to be analyst, filtered, and captured within architecture development initiatives.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Top Secret
Recruiting Location : Location
US-VA-Fort Belvoir
ID 36383
Work Location US-CA-Inglewood
Join Serco as a Part-Time Traffic Control Officer in Inglewood, CA! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the City of Inglewood by directing traffic during special events to help reduce traffic congestion and direct vehicles to certain areas of an event venue. In this role, you will:- Direct vehicular and pedestrian traffic for the City, Forum, SoFi Stadium and other Special events.- Work independently or with a team member, reporting to a field supervisor.- Resolve customer complaints in accordance with policies and procedures.- Rely on instructions and pre-established guidelines to perform the functions of the job.- Support Special Event Enforcement of the SoFi Stadium events, Forum events, and other events throughout the City. To be successful in this role you must have:- High School Diploma or Equivalent.- Conflict Management skills to handle sometimes confrontational situations with the public.- Flexibility in schedule as this position is an on call part-time position. Working schedule includes, Weekday, Weekend and Holidays. - Be comfortable working outside (6-8 hours) in all weather conditions.- Ability to lift, push and pull at least 25 pounds- Ability to direct traffic (training is provided) - Ability to stand, walk and run for extended periods of time. - Ability to operate a motor vehicle and possess a valid driver’s license- Ability to use a handheld computer and two-way radio    This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Traffic Control Officers can be promoted to full-time and/or part-time Parking Enforcement Officers by demonstrating proficiency in the traffic control position. If you are interested in supporting the City of Inglewood, submit your application now for consideration.    **Serco Inc. is using this posting for the purpose of building a talent pipeline of qualified candidates for future anticipated growth. This position is not a funded/active opening. Should the position become funded/active, qualified candidates will be invited to re-apply to the updated posting.** 
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Inglewood
ID 36335
Work Location US-DC-Washington
Serco is seeking a dynamic Senior Leader to support NAVSEA SEA 21.  SEA 21 is responsible for the Modernization of our nations surface fleet of ships.Responsibilities include:- Planning, organizing and managing projects in direct support of the PMS 407 Major Program Manager and Deputy Program Manager.- Projects managed include responses to GAO, OPNAV, HASC and other senior Navy Staff.- Tracking numerous staff level tasking in support of PMS 407 PM and DPM.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
ID 36370
Work Location US-CA-San Diego
As the, Cybersecurity Information Systems Security Engineer (SME3), you will provide support to Commander, Navy Region Southwest (CNRSW) in the accreditation efforts across the Region Job Description- Performing Risk Management Framework (RMF) support for Accreditation Steps 1 through 4 and Step 6 throughout the systems cyber security lifecycle.- Establishment of RMF Security Plan in eMASS.- Drafting of Architecture, Boundary, and Dataflow diagrams.- Inventory and documentation of hardware/software/firmware within assessment boundary.- Development Continuous Monitoring Strategy.- Security Control Tailoring including establishment of inheritance models with key security service providers - Completion of eMASS Implementation Plan based on Continuous Monitoring Strategy.- Assist assigned Validator in drafting the RMF Security Assessment Plan.- Support all key stakeholders during RMF Step 2 Concurrence process.- 100% execution of the approved Security Assessment Plan- Perform ACAS automated vulnerability scans on all assets with-in assessment boundary and establish hardened baseline configuration with consistent, repeatable successful results.- Documentation of DISA STIG compliance utilizing SCAP scripts to provide detailed analysis of security vulnerabilities present on CNRSW IT solutions.- Analysis and results of NIST SP 800-52 rev. 4 Assessment Procedures and support documentation as evidence of compliance.- Serve as an IT Security subject matter expert supporting the Validator during on-site Independent Validation and Verification (IV&V) of CNRSW IT solutions.- Provide process improvement of the overall control implementation of CNRSW IT solutions.- Execute and review weekly ACAS scans and upload results into VRAM/CMRS.- Maintain the RMF POA&M to accurately portray the risk posture of CNRSW IT Solutions.- Detail all relevant changes to IT assets for CNRSW IT solutions through the Change Management Process.- Detail all relevant mitigation and remediation activities to vulnerabilities noted on the RMF POA&M through the Change Management Process.- Monitor HW/SW lifecycles and provide recommendation for upgrade/sustainment to leadership.- Execute STIG/SCAP updates quarterly for relevant changes to risk posture.- Update all RMF documentation based on change and vulnerability management efforts.- Provide incident response capability for CNRSW IT solutions.- Perform continuous security reviews of RMF Security Controls (1 security control family each month).- Respond to risk based on the results of ongoing monitoring activities, risk assessments, and outstanding items in the plan of action and milestones. This may include installing patches within of the established configuration change control process.- Support Information Assurance/Cybersecurity (IA/CS) support activities including testing, mitigation, annual IA/CS compliance, sustainment, vulnerability and risk management, system engineering support.- Submit Assessment and Authorization (A&A) packages as requested by CNRSW
Category
Customer Service
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
ID 35903
Work Location US-IL-Chicago
Join Serco as a Parking Enforcement Officer in Chicago, IL! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the City of Chicago by enforcing non-moving ordinances. In this role, you will:- Patrol assigned areas on foot or vehicle to enforce parking regulations/restrictions.- Work independently or with a team member, reporting to a field supervisor.- Issue hand-written and/or computer-generated parking citations.- Resolve customer complaints in accordance with policies and procedures.- Rely on instructions and pre-established guidelines to perform the functions of the job.- Support Special Event Enforcement of the Chicago Cubs, Chicago Sox, Chicago Blackhawks, Chicago Bulls, Chicago Bears and other events in the City.- Outside working conditions – must be willing to walk entire shift (6-8 hours) in all weather conditions (Rain, Snow, Heat, etc..) 
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-IL-Chicago
ID 36220
Work Location US-MD-Columbia
- Responsible for configuration management (CM) of developmental and operational systems.- Works on developmental and operational teams to create and maintain configuration baselines (development, test, production, etc.) supporting developmental and operational systems.- Uses or recommends automated CM tools to implement CM policies and procedures.- Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.- Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life.- Perform change control and configuration audits. This position is not currently funded/active. Should Serco-NA be awarded the position, and you meet the qualifications, you will be considered in the selection process. 
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
ID 36219
Work Location US-MD-Columbia
- Responsible for configuration management (CM) of developmental and operational systems.- Works on developmental and operational teams to create and maintain configuration baselines (development, test, production, etc.) supporting developmental and operational systems.- Uses or recommends automated CM tools to implement CM policies and procedures.- Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.- Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life.- Perform change control and configuration audits.This position is not currently funded/active. Should Serco-NA be awarded the position, and you meet the qualifications, you will be considered in the selection process. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
ID 36372
Work Location US-KY-Fort Campbell
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office;- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-KY-Fort Campbell
ID 36371
Work Location US-GA-Moody AFB
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office;- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-GA-Moody AFB

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