Serco Inc.

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Search Results Page 10 of 20

ID 46607
Work Location US-DC-Washington
"This position is contingent upon contract award"  If you enjoy fast paced but disciplined project management, with real impact on technologies and approaches the IRS plans to improve the way they perform, this position may be for you. IRS (Internal Revenue Service) is looking for support for rapid-turn pilot project management to evaluate the value of transformational digitized systems and processes to improve efficiency and efficacy. These projects are managed by an energetic new team in IRS, the Electronic Documents Case Management Organization. They are looking for dynamic teams of about a dozen contractors to manage these pilot projects applying PMBOK discipline, developing metrics and measures for success, analyzing results from operations, and making evidence-based recommendations to approve or reject pilot programs.  Teams will manage 2-3 projects at a time. You will be part of a 12-person team that works closely with the customer and other Serco teams to deliver effective management plans, authoritative analysis, and “punchy” recommendations to rapid fail pilot programs, or to transition to standard operations.  This is a new opportunity, so you will not be picking up someone else’s work.  Your team will define this process along with the customer. JOB DESCRIPTION AND RESPONSIBILITIES: - Develop and deliver a Knowledge Management Repository using SharePoint to EDCMO for review, comments, and approval- The purpose of the Knowledge Management Repository is to logically organize and store ALL work products and metadata related to this PWS, as well as pertinent legacy documents provided to the Contractor- The SharePoint site will act as a single repository, providing a logical and organized system for documenting and preserving all products developed in support of this contract
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-DC-Washington
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46742
Work Location US-AP-Kwajalein
Exciting New Career opportunity supporting the US Space Fence Operations upon our award! Serco is seeking a strong Systems Administrator II to administer and manage Space Fence information systems, IT equipment, mission system software, communications/ security equipment and TEMPEST systems; perform contingency operator duties when SOC is unavailable. In this role, you will:- Perform system administration support for all assigned systems and manage the cybersecurity of the Mission System and information systems on a regular basis.- Audit logging and reviewing, account management, incident response, DISA Security Technical and Implementation Guide (STIG) compliance, Army and Air Force policy, and other requirements-related accreditation or authorization documents.- Operate, maintain, repair, and restore the Mission System software and equipment to meet Acc and mission requirements.- Maintain data processing software, database, and system files; perform software installation and system reconfiguration and maintain associated documentation.- Provide communications and networking support.- Update and maintain documentation on Mission System software and site-adaptable parameters integrating changes as required to reflect the current operational and support baseline.- Implement and maintain a Mission System Assessment Report (SAR) to document SA support activities.- Assist sustainment personnel as required in identifying and isolating faulty systems or subsystems.- Ensure servers, workstations, and communications devices are backed up for catastrophic recovery.- Accomplish server backups prior to any software version release or hardware upgrade.- Report system threats, vulnerabilities, and security incidents. Implement security patches and updates. - Perform system analysis to determine factors and causes of system performance issues.- Perform TEMPEST activities as required by contract.- Perform primary or alternate supply system duties.- Perform contingency radar operator duties as required.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
MH-Kwajalein Atoll
Telework
No - Teleworking not available for this position
ID 46739
Work Location US-AL-Redstone Arsenal
Exciting New Career opportunity supporting the US Space Fence Operations upon our award! Serco is seeking a strong Sensor Operator to be responsible for the real-time operation of Space Fence radars, including determining the most effective employment of the radar system to collect observational and characterization data.  In this role, you will:- Perform Radar monitoring, controlling, tasking and data processing IAW USSF Higher Headquarters taskings and Space Fence system alerts. - Perform routine and special metric taskings. - Perform Space Object Identification Taskings and other manual Space Surveillance configurations and tasks. - Document all daily operations and events. - Monitor system health and welfare and ensure availability of radar system through proper operations procedures. - Provide required Operational Reporting (OPREP) as required by contract. Collaborate with tasking agencies and provide information and data sets. Interface and assist in Government and Depot hardware/software testing activities and exercises; provide data and feedback. - Attend mission planning events as scheduled by the Site Director or HHQ; assist with planning and scheduling of tasking requirements. - Assist with development of Tactics, Techniques and Procedures (TTPs), Standard Operating Procedures and Technical Order updates.
Category
Engineering
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-AL-
Telework
No - Teleworking not available for this position
ID 46733
Work Location US-CA-San Diego
Serco Inc. is looking for a highly motivated Ships Captain with 10-12 years’ experience to join our Maritime Engineering, Technology and Sustainment (METS) team supporting Naval Information Warfare Center (NIWC) command. This position supports a broad portfolio of Autonomous Maritime System (AMS) programs in the San Diego, CA/NIWC PAC geographic region onboard a fast-growing local team. This position is contingent upon  your to maintain your clearance Level The Vessel Operator will provide support in managing Unmanned Experimental Vessels (UXV) and systems. Troubleshoots problems within project/program, providing analysis and solution recommendations. Expertise and work efforts are focused on the analysis of customer's business goals, objectives, needs and the general business environment to solve technical problems. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited supervision. This position will support onsite NIWC customer facilities in San Diego, CA along with some remote support.  In this role, you will:The Vessel Operator will be responsible for safely piloting Navy R&D UXV test platforms, performing scheduled and corrective maintenance, integration, testing, field installation, and troubleshooting of mechanical, electrical, and hydraulic equipment and systems.  - Operate UXV from onboard and remote platforms.- Conduct routine and corrective maintenance of complex automated control systems, primary and auxiliary engines and systems, diesel generators, electrical distribution systems, and ship firefighting equipment.- Lead support with vessel modifications, payload integration, fabrication engineering changes, electrical, mechanical and network integration and testing. - Planning shipyard overhauls.- Develop maintenance plans and procedures.- Conduct at-sea testing of UXVs and associated payload, including test plan development, test execution, and post-test analysis. - Provide sound and seasoned technical judgement that follows company policies and procedures in meeting customer obligations.- Maintain teams and systems in the highest state of readiness to meet US Government requirements.- Work within a team to resolve technical issues.- Formulate methods and processes which will increase safety, efficiency, and readiness.- Ability to operate Naval Small Craft such as 11M Rigid Hull Inflatable Boats (RHIB)- Travel and at-sea watch standing will be required.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46731
Work Location US-CA-San Diego
Serco Inc. is looking for a highly motivated Ocean Engineer to support the Naval information Warefare Center (NIWC), you will work on a broad portfolio of Autonomous Maritime Systems (AMS) programs in San Diego, CA geographic region. This position is contingent upon the ability to maintain your clearance Level. The Ocean Engineer provides support in managing unmanned air, surface, and undersea vehicles (UxV) and systems.  Troubleshoots problems within project/program, providing analysis and solution recommendations. Expertise and work efforts are focused on the analysis of customer's business goals, objectives, needs and the general business environment to solve technical problems. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited supervision. This position will support onsite NIWC customer facilities in San Diego, CA along with some remote support.  In this role, you will:The Ocean Engineer will perform scheduled and corrective maintenance, integration, testing, field installation, and troubleshooting of mechanical, electrical, and hydraulic equipment and systems.  - Developing System Engineering plans for integration and R&D. Provide UMCM, UMS, UROV, autonomous systems, and Maritime Subject Matter Expertise for R&D and OT&E.- Analyze unmanned vehicle (UxV) system designs, specifications, and technical data to determine whether various systems are ready for developmental/operational testing. Analyze results from UxV systems and capabilities under test/evaluation to ensure performance successfully meets engineering specifications and operational - Investigate system failures, evaluate corrective alternatives and implement actions to ensure UxV systems maintain safe, effective operations and minimize/eliminate potential future system - Develop technical/logistics documentation in support of UxV operations, training and sustainment including user manuals, training guides and system maintenance - Develop concpt of operations (CONOPS) and standard operating procedures (SOP) documentation for UxV operations, tactics, doctrine and vehicle deployment- Formulate methods and processes which will increase safety, efficiency, and readiness.- Travel and at-sea watch standing will be required.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46734
Work Location US-CA-San Diego
Serco Inc. is looking for a highly motivated individual with a technical/engineering background and 10-12 years’ experience working with Unmanned Experimental Systems (UXV) to join our Maritime Engineering, Technology and Sustainment (METS) team supporting Naval Information Warfare Center (NIWC) command. This position supports a broad portfolio of Autonomous Maritime System (AMS) programs in the San Diego, CA/NIWC PAC geographic region onboard a fast-growing local team. This position is contingent upon your ability to maintain your Clearance Level The Principal HM&E Engineer provides support in operating, troubleshooting, and repairing major power generations systems, including shipboard main propulsion, electrical power generation and distribution, and auxiliary systems. Troubleshoots problems within project/program, providing analysis and solution recommendations. Relies on experience and judgment to plan and accomplish goals. Reports to a Program Manager or head of a unit/department under limited to no supervision. This position will support onsite NIWC customer facilities in San Diego, CA.  In this role, you will:The Principal HM&E Engineer will perform scheduled and corrective maintenance, integration, testing, field installation, and troubleshooting of mechanical, electrical, and hydraulic equipment and systems.  - Provide sound and seasoned technical judgement that follows company policies and procedures in meeting customer obligations.- Conduct routine and corrective maintenance of complex automated control systems, main engines, diesel generators, electrical distribution systems, and auxiliary systems.- Assist with vessel modifications, including development of Engineering Change Proposals, procurement of parts, fabrication, installation, and testing.- Assist with planning shipyard overhauls.- Assist with electrical, mechanical and network payload integration.- Develop maintenance plans and procedures.- Assist with at-sea testing of UXVs and associated payload, including test plan development, test execution, and post-test analysis.- Ability to problem solve during high stress environments such as field testing in austere conditions.- Travel and at-sea watch standing will be required.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Full Time Teleworking for this position
ID 34515
Work Location US-VA-N/A
Serco’s logistics business is expanding with multiple opportunities for employment in the areas of supply support, inventory management, and logistics management support contracts; along with a strong pipeline of opportunities in this growing market.For qualified candidates interested in an opportunity to be a part of the Navy Fleet Logistics community with opportunities to advance within a leading company supporting DoD, Serco offers various regional training programs, the support and resources to do your job to your best ability, and a team environment with colleagues who care for and support each other to those who take an active role in helping the company meet its obligations to its customers. In addition, Serco is committed to hiring two thirds of future leaders from within.- Manages the planning, execution, and control of the efforts required to operate the Integrated Undersea Surveillance System (IUSS)- Logistics Support Facility (LSF) to include supply support, Inventory management, Packaging, Handling, Storage and Transportation (PHS&T), Asset Marking and tracking, Installation and de-installation of system assets, network, and software development.
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Virginia Beach
Telework
No - Teleworking not available for this position
ID 46712
Work Location US-VA-Virginia Beach
If you love high profile and challenging programing projects supporting the US Navy- Serco has a great opportunity for you!  This Logistics Analyst II is a challenging, exciting position working as part of a dynamic Serco team supporting US Navy customer resolving real world/real-time tasks in our Virginia Beach, Virginia location.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Serco supports the US Navy in this high visibility position which supports their defense work, ensures the safety of the sailors, and allows them to perform their missions successfully. Visit these links for more information about how Serco supports the Navy https://www.serco.com/na/careers/navy-careers and our Veterans https://www.serco.com/na/careers/veterans-at-serco.) You will be part of a dynamic Information Technology focused team that works closely with the customer and other Serco teams. The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. In this role as a Logistics Analyst II, you will:- Establish, maintain, and update IUSS unit level equipment configuration, and the attendant Allowance Parts Lists (APLs), Repairable Identification Codes (RICs), and Pseudo Repairable Identification Codes (XRICs) as applicable, within the WILD. - Research and recommend alternates and replacement items and cross reference in WILD once certified. - Perform Physical Configuration Audit (PCA) and validations as directed by the ISEA. - Whenever possible, develop revised configurations from official documentation in lieu of post-installation Form 4790CKs. - Conduct liaison with Configuration Data Managers Database – Open Architecture (CDMD-OA) to prevent duplication of effort upon introduction of a new COTS item. 
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Virginia Beach
Telework
No - Teleworking not available for this position
ID 46775
Work Location US-MD-Columbia
Serco has dozens of job opportunities available within the Maryland Intelligence community. These positions are on very critical teams, supporting our Maryland customer. If you have a passion for supporting the government and using your business, engineering, and/or other unique expertise to make a difference in national defense, let’s talk!- This position is contingent upon your ability to maintain/transfer a TS/SCI with Poly clearance.- This position is contingent upon customer requirements and/or their approval.Serco supports the US Government customer on a long-term contract which supports the customer’s contract, financial and program management business efforts in support of national defense.  Our team provides business support and expertise to include tracking program status, monitoring cost, schedule, and contract performance.  You will be part of a team that works closely with the customer to deliver business expertise with an emphasis on contracts, finance, and customer service. Our managers on this team are seasoned Serco personnel who are available and responsive to ensure your success! In these roles, you will need experience in the following areas:- Acquisition Professional- Business Finance Professional- Contract Management- Program Integration- Scheduler- Software Engineering- Information Security Engineering- Software Integration Engineering- Systems Engineering- Test Engineering- Technical Writing- IC Cloud
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
TS/SCI Poly
Recruiting Location : Location
US-MD-Columbia
Telework
No - Teleworking not available for this position
ID 46758
Work Location US-DC-Washington
If you love high profile and challenging programing projects supporting the United States Air Force - Serco has a great opportunity for you!  This Cost Analyst IV will be on a dynamic team responsible for evaluating acquisition proposals and supporting peer level contract reviews at our Washington DC (Bolling AFB) location. Bring your expertise and collaborative skills to make an impact towards our military defense. Serco supports the United States Air Force as a prime for their DAF RCO contract. Our team serves as an advisor to government personnel, works with senior government personnel on a regular basis, and will frequently be called on to provide briefings and lead large meetings to ensure the safety of the military employees and to allow them to perform their missions successfully. Visit these links for more information about how Serco supports USAF and our Veterans https://www.serco.com/na/careers/veterans-at-serco; https://careers-sercona.icims.com/jobs/search?ss=1&searchKeyword=air+force&searchRelation=keyword_all) You will be part of a team that works closely with the customer and other Serco teams that have been recognized by the United States Air Force and the industry for their outstanding contributions to the contract and program. In this Cost Analyst IV role, you will: - Provide Acquisition pricing support and services- Provide full range of pricing support and services for high value, long term acquisitions, including- Evaluating prime and sub-contractor cost proposals- Recommending prices for Procurement Contracting Office negotiations- Use independent judgment and discretion in selecting areas for review where precedent or historic data may not be available- Interpret data, study trends, forecast patterns- Project costs for long term contracts- Use economic, statistical, accounting, and financial analysis principles and techniques to evaluate contractor projections, etc.- Conduct price analysis for commercial items- Implement pricing regulatory and policy guidance- Act as a source of pricing expertise
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-DC-Washington
Telework
No - Teleworking not available for this position
ID 46772
Work Location US-VA-Manassas
Senior Logistics Analyst If you seek a high profile and challenging position supporting US Navy Submarine Acoustics Systems program offices, Serco North America is seeking motivated individuals to join our Maritime Engineering, Technology, and Sustainment Business Unit located near the Washington Navy Yard in Washington, D.C. This position is predominately supported out of our Manassas, VA location.  This position supports the Submarine Warfare Federated Tactical Systems (SWFTS) Program Office at Naval Sea Systems Command.   Bring your leadership, expertise, and collaborative skills to make an impact on the future of our Nation’s security and the safety of our sailors. In this role, you will:- Liaison with program office leadership as well as technical and business and financial leads- Lead a team of logisticians, analysts, financial expert, and program support personnel which directly supports this program office.- Manage program office related tasks - Use EVM techniques and PMI best practices to execute contract requirements.- Work to expand Serco’s support of NAVSEA in various areas.- Support the financial and recruiting aspects of the contract to ensure mission success 
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Manassas
Telework
No - Teleworking not available for this position
ID 46725
Work Location US-LA-Baton Rouge
Join Serco as a Motor Assistance Patrol Operator in Baton Rouge, Louisiana! Preview this exciting opportunity here: https://youtu.be/KOLRuH975NM This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public.  You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily. In this role you will:- Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios. - Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).- Work closely with police and other first responders at highway incidents. - Provide incident response, on-scene traffic control and limited first aid .- Provide Traffic Incident Management (TIM) services.- Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.- Observe required safety procedures to avoid injury and accidents, at all times.- Complete a combination of classroom and field training to be certified as a motorist assistance operator.    
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-LA-Baton Rouge
Telework
No - Teleworking not available for this position
ID 46752
Work Location CA-ON-Owen Sound
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Owen Sound
Telework
No - Teleworking not available for this position
ID 46749
Work Location CA-ON-Stratford
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Stratford
Telework
No - Teleworking not available for this position
ID 46764
Work Location US-CA-Atwater
Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Atwater, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assignedThe rate of pay for this position is $33.84 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Atwater
Telework
No - Teleworking not available for this position
ID 46664
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role, you will:- Review and allocate work priorities, assign cleaning personnel, resources and materials to complete janitorial jobs and work orders in a manner consistent with quality, time and cost requirements.- Inspect work sites for adherence to standards, plans, schedules and safe work practices.- Train staff on proper cleaning duties, procedures and policies.- Perform hands on work in support of section service delivery objectives.- Establish methods to meet work schedules.- Review and complete all related administrative functions.- Provide work cost estimates and reports as required.- Review work and equipment specifications.- Recommend and implement changes to work methods, procedures and equipment to improve cost, quality, time effectiveness and customer service.- Establish checklists for Janitorial tasks.- Shift pattern may vary.- Schedule leave for staff.- Work with Manager to ensure overtime for staff stays within budget.- Ensure all assigned deliverables and other reports are completed accurately and on time.- Ensure that standards for the accomplishment of short-term priorities are clearly articulated to staff and that resources are made available to achieve the standard.- Communicate key business objectives to front-line staff.- Visibly demonstrate Serco Values and work practices and ensure that all staff across the organization are practicing these Values daily.- Responsible for performance management of subordinate employees, including authority to initiate corrective action in line with HR approval model.When required, perform the duties of TA Project Manager. Duties include but not limited to:- Responsible for the entire project as a whole, ensure project stays on track meeting budget, timelines, labour, and materials projections- Act as main point of contact for all customer and Serco inquiries- Responsible to work with other Serco staff/management/PCC in order to coordinate the work between departments to complete project’s overall goal, includes the scheduling of staff and equipment- Proactively and frequently communicate with customer and applicable Serco departments re project status/any variation in originally projected scope/timeline/budget as well as how customer mandated changes impact original deliverable
Category
Logistics
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 46689
Work Location US-OH-Beavercreek
*WBB is now part of Serco! If you want to work on a cutting edge Air Force program, Serco has a great opportunity for you!  As a Senior Logistics Engineer, you will be supporting the B-21 Strike Systems Division (AFLCMC/WBS) at Wright-Patterson AFB, Ohio. The B-21 Raider is the future backbone of the nation’s bomber force, holding any target at risk and providing lethal penetrating deep-strike capability.  You will be part of the DoD’s benchmark acquisition team, providing bold and innovative solutions in product support and logistics engineering by working with the depot, the Air Force Rapid Capabilities Office, the prime contractor, and subcontractors. In this role, you will: - Utilize your knowledge in the field level aircraft maintenance environment, product support, and supply chain management- Operate modeling and simulation software for the Logistics environment and Operations & Sustainment Elements- Analyze modeling inputs for cost, manpower, facilities, aircraft availability, and supply chain management at the individual unit/base level- Identify product support risk areas and inform Government leadership with decision quality data for early life-cycle decisions- Support development and review of the full range of program documentation, including product support strategy and life-cycle sustainment plans- Support requirements development, allocation, and verification- Develop technical and business data necessary to build and present program briefs- Support program meetings, working groups, and technical and business reviews  !
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-OH-Wright-Patterson AFB
Telework
No - Teleworking not available for this position
ID 46633
Work Location US-OH-Beavercreek
*WBB is now part of Serco If you want to work on a cutting edge Air Force program, Serco-WBB has a great opportunity for you!  As a Journeyman Configuration Data Manager, you will be supporting the B-21 Strike Systems Division (AFLCMC/WBS) at Wright-Patterson AFB, Ohio. The B-21 Raider is the future backbone of the nation’s bomber force, holding any target at risk and providing lethal penetrating deep-strike capability.  You will be part of the DoD’s benchmark acquisition team, providing bold and innovative solutions in engineering and program data management that includes working with the Air Force Rapid Capabilities Office and prime contractor. In this role, you will: - Utilize experience in all aspects of applicable commercial and USAF configuration management/data management (CM/DM) processes and policies across the weapon system lifecycle- Organize and conduct Engineering Configuration Control Boards and Business Management Boards- Assist in planning, execution, and participate in engineering design reviews, technical meetings, and working groups to provide management perspectives and resolve any configuration management issues- Prepare, review, and obtain approval of contract data requirements lists and requests for nomenclature and Computer Program Identification Numbers- Support all aspects of the deficiency reporting, management, and closure across the weapon system lifecycle- Manage program documents, records, program history, meeting minutes and action items, proposals, deviations, and waivers- Prepare for and execute engineering technical reviews and functional and physical configuration audits- Manage configuration status accounting databases and contractor data substantiation- Determine the impacts of the configuration management change process on lifecycle sustainment- Participate on government and industry teams to resolve program and aircraft configuration management issues- Support development and coordination of program configuration and data management requirements- Support program data management tasks to include creating and maintaining Engineering Data Management Plans and Engineering Data Activity Files as well as planning and executing Engineering Data Guidance Conferences and In-Process Reviews (IPRs) of engineering drawings
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-OH-Wright-Patterson AFB
Telework
No - Teleworking not available for this position
ID 46736
Work Location US-VA-N/A
Senior Java Developer   Serco-NA is actively seeking a motivated individual to provide Java development support to the United States Air Force Civil Engineering NexGen project. In this role, you will work with our dynamic NexGen team to analyze existing application solutions and develop code/processes for ongoing capability enhancements for the Air Force customer. You will play a critical role in ensuring the successful code development, integration and delivery/deployment actions to the Air Force CE community across more than 180 bases worldwide. In this role, you will:- Design, develop, build and deploy application/interface solutions and delivery of the company’s core technologies- Support middle-ware components and applications- Analyze performance trends across all systems for new applications and platform upgrades- Deploy product updates as required while implementing integrations when they arise- Solve software engineering problems while delivering reliable, highly scalable, highly performing systems that Serco’s customers use on a daily basis- Develop and maintain Java modules of larger integrated solutions for Serco’s application platform and tools- Participate in daily stand-ups, code reviews, task estimation, unit testing, continuous integration, and short bursts of delivery- Work with the software development team and other stakeholders to understand and capture project requirements- Improve, refine and refactor the code base using object-oriented design/development, debugging, unit testing, and continuous integration 
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46737
Work Location US-VA-Herndon
If you’re looking for an exciting and challenging Mid-Level Business Systems Analyst position supporting Centers for Medicare and Medicaid (CMS), then Serco has a great opportunity for you!  Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. The Mid-Level Business Systems Analyst will be located in Herndon, VA (with the option to telework) and will review, analyze, and evaluate business systems and user needs; formulates systems to parallel overall business strategies. The Mid-Level Business Systems Analyst will write a detailed description of user needs, program functions, and steps required to develop or modify computer programs. Will rely on experience and judgment to plan and accomplish goals. Will perform a variety of complicated tasks. May lead and direct the work of others. May report directly to a project lead or manager.  In this role, you will:- Write Functional/technical requirements based on Business Requirements documentation/tickets.- Review, analyze and deliver Issue Research (IR) tickets- Prepare and assign all IR and R3D tickets- System maintenance: create necessary tickets, release notes and Requirements Traceability Matrix (RTM)- Document Peer Review : participate and run for documentation created by BSA team- Actively participate in Joint Application Development session- Understand business rules and be able to apply them to the functional/technical requirements- Conduct research and analysis related to new business rules and impact on systems- Understand and utilize the 4 pillars of requirements development: Elicitation, Analysis, Specification and Validation- Understand and utilize requirement management practices: Version control, change control, requirement status tracking and requirement tracing- Lead and coordinate the elicitation of requirements by identifying and collaborating with the necessary stakeholders i.e., Service Delivery, Solutions Architect , Quality Assurance, Application development teams- Facilitate discussions with Service Delivery, Quality Assurance, Solutions Architect, and application development teams post requirement gathering and stabilization efforts- Create daily and postproduction reports- Model the as is/to be application environment: TIPS, IVT, etc.- Create prototypes for user interface and technical- Create necessary data and mapping documents- Analyze requirements feasibility- Prioritize the requirements- Model the requirements- Coach, mentor, and peer review newer BSAs, including overseeing new employee onboarding and knowledge Transfer- Project/Release documentation: Functional Requirements Document, Release notes, RTM, and Meeting minutes for Demos- Serve as a scrum master for product lines or projects- Provide feedback and recommendations for SDLC and process improvements
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 46666
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role, you will:- Complete assigned tasks as per Supervisor direction and/or checklist designation.- Sweep, mop, scrub and wax floor surfaces. - Able to lift supplies, equipment, boxes, etc. using proper techniques.- Operate industrial vacuum cleaners and other heavy equipment such as industrial carpet shampooers and buffing machine, including walk-behind and ride-on equipment.- Empty trash cans and other waste containers and replace garbage bags. Wash when appropriate.- Wash windows, interior walls and ceilings.- Provide housekeeping services to accommodation blocks.- Replenish cleaning/sanitary products as required - Ensure janitorial closets and machines are clean, including tools and equipment.- Remove and re-hang window treatments including dusting and spot cleaning.- Other related duties relevant to this position as may be required.
Category
Logistics
Position Type
Temporary/Term Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 46645
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role, you will:- Complete assigned tasks as per Supervisor direction and/or checklist designation.- Sweep, mop, scrub and wax floor surfaces. - Dust in all work areas.- Able to lift supplies, equipment, boxes, etc. using proper techniques.- Operate industrial vacuum cleaners and other heavy equipment such as industrial carpet shampooers and buffing machine, including walk-behind and ride-on equipment.- Empty trash cans and other waste containers and replace garbage bags. Wash when appropriate.- Wash windows, interior walls and ceilings.- Provide housekeeping services to accommodation blocks.- Replenish cleaning/sanitary products as required - Ensure janitorial closets and machines are clean, including tools and equipment.- Remove and re-hang window treatments including dusting and spot cleaning.- Operate assigned vehicles in support of section duties.- Change light bulbs.- Visibly demonstrate Serco Values and work practices while completing duties.- Other related duties relevant to this position as may be required.
Category
Logistics
Position Type
Temporary/Term Part-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 46564
Work Location US-VA-Falls Church
"This position is contingent upon contract award"  If you enjoy direct support to very senior leaders in Defense Health making decisions that impact policy, operations and health readiness this position may be for you. Navy Bureau of Medicine and Surgery (BUMED) is looking for support for analytical and project management support for executive decision making.  You will be part of a 10-person team that works closely with the customer and other Serco teams to deliver effective management plans, authoritative analysis, and “speed to decision” for very senior leaders.  This is a new opportunity, so you will not be picking up someone else’s work.  Your team will define this process along with the customer. In this role you will:- Provide process infrastructure support to U.S, Navy Bureau of Medicine and Surgery (BUMED) in executive-level mission support, research and analysis, program evaluation, and objective-based modeling for effective and timely decision-making support- Serve as Functional Analyst/Project Coordinator with responsibilities to include supporting the analysis, design, implementation, and support of new processes for customers- Support Requirements definition and documentation- Assist with functional and process analysis and documentation- Assist with planning and implementing functional solutions- Assist with testing the completed solution against the functional requirements- Train customer on new processes
Category
Health/Medical
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Falls Church
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46563
Work Location US-VA-Falls Church
"This position is contingent upon contract award"  If you enjoy direct support to very senior leaders in Defense Health making decisions that impact policy, operations and health readiness this position may be for you. Navy Bureau of Medicine and Surgery (BUMED) is looking for support for analytical and project management support for executive decision making.  You will be part of a 10 person team that works closely with the customer and other Serco teams to deliver effective management plans, authoritative analysis, and “speed to decision” for very senior leaders.  This is a new opportunity, so you will not be picking up someone else’s work.  Your team will define this process along with the customer. In this role you will:- Provide process infrastructure support to U.S, Navy Bureau of Medicine and Surgery (BUMED) in executive-level mission support, research and analysis, program evaluation, and objective-based modeling for effective and timely decision-making support- Serve as Mid-Level Functional SME with responsibilities to including provide critical reasoning and technical organizational skills to ensure project sustainment- Lead team members in planning and reviewing customer policy and industry standards and advise the customer and the team on best practices- Provide expertise in the design and development of complex business solutions that adhere to best practices and industry standards- Serve as expert on topics related to comprehensive healthcare delivery and operations, Program Management, Capital Planning and Investment Control- Serve as expert on topics related to governance frameworks and organizational decision-making models- Serve as an advisor to the team and the customer on major functional issues that have significant impact to the project.- Leads large teams who provide multi-disciplinary support and analysis that informs and drives business and programmatic initiatives- Identify and correct operational weaknesses- Innovates and improves process, based on analytical frameworks and models- Participates in business development activities
Category
Health/Medical
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Falls Church
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46495
Work Location CA-SK-Bushell Park
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at Moose Jaw, Saskatchewan. Our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Moose Jaw. Also supporting military training for the Canadian Armed Forces, Allies and NORAD. 15 Wing Moose Jaw provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Canada’s Top Employers for 4 years in a row, and an Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role you will have:- An overall supervisory function for all AIS activities- Report to the Program Manager- Maintenance and care of the weather office area- Draft and maintain shift schedules for all AIS specialists- The day-to-day operation of the AIS office- Ensuring all AIS equipment maintenance records are accurate- Conduct Weather Observer Competency Assessment - Perform duties as CFWOS IS Security Officer (ISSO) (D Met Oc 4-2)- Advise AIS staff of operational issues- Scheduling forecasted training of AIS specialists- Accurate LDR submissions for AIS specialists- Preparing the AIS consumable budget - Control all Serco equipment inventories held for AIS- Operate and manage within ISO procedures for Serco and AIS section- Operate and manage within Serco Health, Safety and Environment (HSE) initiatives- Actively follow all Serco general administrative procedures- Prepare performance evaluations for AIS specialists- Follow applicable Serco financial and purchase procedures
Category
Aviation
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-SK-Moose Jaw
Telework
No - Teleworking not available for this position
ID 46683
Work Location CA-ON-Mississauga
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 46681
Work Location CA-ON-Chatham
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Chatham
Telework
No - Teleworking not available for this position
ID 46679
Work Location CA-ON-Brampton
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brampton
Telework
No - Teleworking not available for this position
ID 46675
Work Location CA-ON-Kitchener
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kitchener
Telework
No - Teleworking not available for this position
ID 46691
Work Location US-OR-North Bend
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in North Bend, OR! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assigned. If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $30.75 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OR-North Bend
Telework
No - Teleworking not available for this position
ID 46629
Work Location US-SC-Shaw AFB
If you love high profile and challenging projects supporting the United States Air Force - Serco has a great opportunity for you! As a Unit Program Manager USAFCENT A1. United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports USAFCENT A1 office at Shaw AFB, SC area. Bring your expertise and collaborative skills to make an impact for the United States Air Force and its clients. Serco supports the United States Air Force and is looking for a Unit Program Manager USAFCENT A1 who is the primary POC for all administrative support programs, including task management, fitness program, safety program, Automated Data Processing Equipment (ADPE) accounts, security program, supply program, civilian timecard program, and personnel action programs.  Our team as a Prime has been recognized by the US Air Force as providing top quality services in support of the customers.  In this Unit Program Manager USAFCENT A1 role, you will:- Serve as the SME for all mandated administrative support programs. - Ensure unit program compliance with regulations, laws, policies, and squadron commander directives.- Assist the Director in the management of all administrative support program functions and design effective communication plans to publicize unit program requirements, associated policies, and procedures. - Be responsible for establishing controls and suspense dates and follow-ups to ensure that required actions and responses are made within deadlines.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-SC-Shaw AFB
Telework
No - Teleworking not available for this position
ID 46705
Work Location US-PA-Allentown
Join Serco as a Diesel Technician II in Allentown, PA! The position is for 2nd Shift.   Serco supports a large utility fleet operation diagnosing and repairing light, medium and heavy duty diesel trucks and various other construction, GSE and utility specific equipment. This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. In this role, you will:- Operate automotive & diesel vehicles and construction and material handling equipment.- Inspect, diagnose and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform PA state inspections and manufacturer recommended services- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports and planned maintenance
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Allentown
Telework
No - Teleworking not available for this position
ID 46710
Work Location US-CO-Colorado Springs
Join Serco as a Heavy Diesel Fleet Mechanic II in Colorado Springs, CO! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports a large municipal and utility fleet (4,000+ units) performing preventative maintenance, diagnosing and repair of a diverse equipment set (light, medium and heavy duty diesel/gas cars/trucks; off-road construction equipment, snow plows, ATVs, Motorcycles, Generators, VAC trucks, and ancillary equipment).   You will be part of a team that has been voted one of the best 10 service companies to work for in the United States for the last 5 years! In this role, you will:- Perform operational and functional inspections, repairs and maintenance on large diesel powered fleet vehicles and various construction equipment- Ability to work on a diverse equipment set, which includes mowers, cranes, backhoes, trailers, vactor units, directional drills, trenchers, bulldozers, excavators, wood chippers, asphalt laying equipment, diggers and pole setting equipment, aerial manlifts, cranes, medium and heavy trucks and mounted/non-mounted attachments.- Operate and perform diagnosis on equipment, maintain and repair hydraulic systems, route and replaces hydraulic lines, check system for leaks and proper operation.- Perform diagnosis and repair of complex electrical systems.- Perform welding repairs when required- Perform routine vehicle and equipment preventive maintenance inspections, DOT inspections and replace fluids, checks lights and other electrical system components, etc.- Provide clear and accurate information when entering work order data into a fleet maintenance system.- A certain degree of creativity and latitude is expected. - Work under general supervision and is a self-starter. - The list of duties does not include ALL duties that may be assigned to this position.
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 46612
Work Location CA-NL-Goose Bay
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading! As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers. As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. In this role You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. Operate manual or semi-automatic welding equipment to fuse metal segments using processes such as gas tungsten arc (GTAW), gas metal arc (GMAW), flux-cored arc (FAW), plasma arc (PAW), shielded metal arc (SMAW), resistance welding. Primary Duties and Responsibilities:- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics.- Review work orders and discuss with supervisor.- Read diagrams and schematic drawings to determine work procedures.- Operate manual or semi-automatic flame cutting equipment.- Operate brazing and soldering equipment.- Operate metal shaping machines.- Assist in life cycle management pertaining to problematic or old equipment that may be unnecessarily using resources and maintenance dollars.- Assist shop supervisor/ co-workers with estimates for repairs and/or installations.- Operate machinery and tools to fabricate parts required during maintenance or set-up of machinery.- Often required to assist other trades and/or Sections in performance of their duties.- Required to periodically work in adverse weather conditions.- Required to climb scaffolding/ladders. Work at heights of up to 120 ft.- Train apprentices up to Journeyperson standard and endorse appropriate documentation.- May be required to work off site and at remote locations.- Ensure all assigned deliverables and other reports are completed accurately and on time.- Visibly demonstrate Serco Values and work practices while completing duties.- Other related duties relevant to this position as may be required.- Management System, PDR’s, etc.37.5 hours per week  / hourly rate 37.91 
Category
Technician
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 46711
Work Location US-NH-N/A
As the, Submarine Electrician, you will work on a team supporting cabling, equipment, and C5ISR system installations.  You will join, fabricate, and assemble various electromechanical and electronic assemblies by applying appropriate safety techniques and the work is performed onboard U.S. Naval Ships and military installations.  You will play a critical role in ensuring that successful and safe work is performed onboard U.S. Naval Ships and our Military installations which is vital to our Mission to protect and serve our Military. As the, Submarine Electrician, you will perform the following typical tasks: - Perform assignments that are not completely standardized or prescribed.- Select or adapts standard procedures or equipment, using fully applicable precedents.- Receive initial instructions, equipment requirements, and advice from supervisor or engineer as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with instructions.- Perform at this level one or a combination of such typical duties as: Constructs components, subunits, or simple models or adapts standard equipment.- Troubleshoot and correct malfunctions.  - Follow specific layout and scientific diagrams to construct and package simple devices and subunits of equipment.   - Conduct various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.  - Extract and compile a variety of engineering data from field notes, manuals, lab reports, etc.; processes data, identifying errors or inconsistencies; selects methods of data presentation.  - Assist in design modification by compiling data related to design, specifications, and materials which are pertinent to specific items of equipment or component parts.- Develop information concerning previous operational failures and modifications.- Use judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.- Perform one or a combination of such typical duties as assembles or installs equipment or parts requiring simple wiring, soldering, or connecting.- Perform simple or routine tasks or tests such as tensile or hardness tests; operates and adjusts simple test equipment; records test data. - Gather and maintains specified records of engineering data such as tests, drawings, etc.; performs computations by substituting numbers in specified formulas; plots data and draws simple curves and graphs.- Rely on your experience and judgment to plan and accomplish goals and you will typically report to a supervisor.   
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-NH-
Telework
No - Teleworking not available for this position
ID 46700
Work Location US-VA-Herndon
Serco has an immediate need for a Billing Specialist to work with our team in Herndon, VA. This role calls for a well-rounded performer who thrives in a fast-paced, demanding environment. Key attributes we are seeking for this role include both the willingness to dig deeply into details, as well as the ability to assess the big picture.  In this role you will: - Calculate and prepare final project invoices, including necessary invoicing schedules and back-up data. - Review organizational billing practices to ensure invoice accuracy within contractual terms, Federal Acquisition Regulations, and DCAA requirements. - Prepare and analyze schedules for accounts receivable and unbilled receivables. - Prepares and processes final invoices utilizing both a CACW and CCR method. - Familiar with a variety of the field’s concepts, practices, and procedures. 
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46690
Work Location US-FL-Panama City Beach
Serco is seeking an energetic mid-level Technical Writer in Panama City Beach, FL., to create, update and manage various documents, technical manuals, and libraries across several contracts and projects in order to meet our internal and customers’ requirements. This position is contingent upon your ability to obtain/maintain your Secret clearance Serco’s Panama City Beach Office supports the Naval Surface Warfare Center Panama City Division (NSWC PCD) as a prime on their Contract, as a subcontractor on two Defense contracts, and as a subcontractor on additional contracts which support research and development, prototype development and testing. Our team supports the full life cycle of Navy research and development projects, from design through Low Rate Initial Production (LRIP) with planning, procurement, logistics, engineering, technician, and testing support. You will be part of a 35-40-member team that works closely with our customers to deliver unparalleled support. Ephraim McGhee is this team’s Site Lead with more than 10 years’ experience and Matthew Hendrix is the team’s Deputy Program Manager with more than 20 years’ experience and retired from the US Army. The team has been recognized by multiple Navy customers for their outstanding support and contributions to the success of various projects. In this role, you will: You will use your technical writing experience to prepare, review, revise, and maintain technical documents.- You will be responsible for the technical documentation of a wide variety of processes to include work instructions, standard operating procedures, status reports, program management review documents and governance documents as well as training materials.- You will work in a small team environment that supports configuration management activities and documentation oversight functions in support of our US Navy customer.- Strong planning and time management skills in order to meet customer deadlines; manage multiple contract deliverable requirements and submittals of recurring reports and statuses.- Maintain document repository and document tracking system for procedures, proposals, CDRLS, and other program office documents.- Self-motivated individual with ability to manage own responsibilities, and either work independently and/or within a group. - Strong problem-solving, analytical, and organizational skills. - Perform additional duties and responsibilities as assigned.
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-FL-Panama City Beach
Telework
No - Teleworking not available for this position
ID 46642
Work Location US-VA-Harrisonburg
Serco IP Services, part of Serco North America, is seeking a Patent Classifier I to review patent applications received from the United States Patent and Trademark Office (USPTO). This is a great opportunity for a candidate who is seeking a team driven environment, but is also a strong, independent worker. Successful candidates are able to make significant contributions to the patent industry while working in the growing economy and beautiful surroundings of the Shenandoah Valley in Harrisonburg, Virginia. The work performed by Serco Patent Classifiers supports a contract with the USPTO as well as related commercial patent search and analysis services. In this Patent Classifier I role, you will have:- To review and analyze Patent Applications based on the US and International patent classification structures, determine a likely patent classification and a series of sub classifications.- Technical expertise in one or more of the following technologies: medical and surgical procedures, medical/surgical instruments and supplies, diagnostic equipment, treatment devices; and exercising.- Exceptional analytical skills and attention to detail.- Strong reading comprehension skills.- Strong written communication skills.- Ability to use Microsoft Office Word and Excel.- Ability to work on a computer workstation 8 hours per day.This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens. Serco N.A. is proud to be an Equal Opportunity Employer M/F/D/V
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Harrisonburg
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46650
Work Location US-VA-Portsmouth
If you love high profile and challenging programing projects supporting the United States Navy - Serco has a great opportunity for you!  This Senior Test Engineer Position will be on a dynamic team responsible for testing surface programs at our customer site in Norfolk, VA and at our local office in Portsmouth, VA.  Bring your expertise and collaborative skills to make an impact towards our national security homeland defense. This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance and on Contract and subsequent Task Order award. Serco supports the US Navy in the acquisition of new technology used to defend our nation. Our team reviews acquisition documentation, develops test plans, executes test events, collects and analyzes data, and writes test reports.  This includes programs supporting the US Navy’s Operation Test Command (OPTEVFOR). You will be part of a 5-7 -member team that works closely with the customer and other Serco teams to deliver quality test analysis and reports.  The team has been supporting Test and Evaluation for over 15 years and has been recognized by both the Navy and DHS for their outstanding contributions. In this role, you will:- Perform as the Test and Evaluation Engineer that supports the OPTEVFOR C5I (Code 60) and surface (Code 70) in the review of acquisition documents, development of complex test plans, execution of operational tests, the reduction and analysis of data, and the writing of test reports. - Supports Operational Test and Evaluation (OT&E) events to provide the OPTEVFOR with an evaluation of the mission capability of the system or service when employed in a realistic, operational environment. - Supports the Operational Test Coordinator in providing a T&E Strategy brief to the Director of T&E (DOT&E) for all major acquisition programs under DOT&E engagement. - Assists in providing OT&E strategy associated with operational testing and drafting of applicable sections of the TEMP per policy with the T&E Manager and T&E WIPT. - Provide DOT&E a T&E Concept Briefing on the planned OT&E activity. - Supports development of Test Plan for DOT&E approval, executes test events, collects, and analyzes data, and provides a report on the results. - Work directly with senior technical personnel, stakeholders, and project managers in the planning and execution of test events. - Employ existing guidelines and instructions, guidance from higher-level engineers, experience, and independent judgment to plan and accomplish test objectives.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Portsmouth
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46649
Work Location US-VA-Portsmouth
If you love high profile and challenging programing projects supporting the United States Navy - Serco has a great opportunity for you!  This Senior Test Engineer Position will be on a dynamic team responsible for testing surface programs at our customer site in Norfolk, VA and at our local office in Portsmouth, VA.  Bring your expertise and collaborative skills to make an impact towards our national security homeland defense. This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance and on Contract and subsequent Task Order award. Serco supports the US Navy in the acquisition of new technology used to defend our nation. Our team reviews acquisition documentation, develops test plans, executes test events, collects and analyzes data, and writes test reports.  This includes programs supporting the US Navy’s Operation Test Command (OPTEVFOR). You will be part of a 5-7 -member team that works closely with the customer and other Serco teams to deliver quality test analysis and reports.  The team has been supporting Test and Evaluation for over 15 years and has been recognized by both the Navy and DHS for their outstanding contributions.  In this role, you will:- Perform as the Test and Evaluation Engineer that supports the OPTEVFOR C5I (Code 60) and surface (Code 70) in the review of acquisition documents, development of complex test plans, execution of operational tests, the reduction and analysis of data, and the writing of test reports. - Supports Operational Test and Evaluation (OT&E) events to provide the OPTEVFOR with an evaluation of the mission capability of the system or service when employed in a realistic, operational environment. - Supports the Operational Test Coordinator in providing a T&E Strategy brief to the Director of T&E (DOT&E) for all major acquisition programs under DOT&E engagement. - Assists in providing OT&E strategy associated with operational testing and drafting of applicable sections of the TEMP per policy with the T&E Manager and T&E WIPT. - Provide DOT&E a T&E Concept Briefing on the planned OT&E activity. - Supports development of Test Plan for DOT&E approval, executes test events, collects, and analyzes data, and provides a report on the results. - Work directly with senior technical personnel, stakeholders, and project managers in the planning and execution of test events. - Employ existing guidelines and instructions, guidance from higher-level engineers, experience, and independent judgment to plan and accomplish test objectives.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Portsmouth
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 46680
Work Location CA-ON-Chatham
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.   Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Chatham
Telework
No - Teleworking not available for this position
ID 46677
Work Location CA-ON-London
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.   Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46676
Work Location CA-ON-Kitchener
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.   Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kitchener
Telework
No - Teleworking not available for this position
ID 46674
Work Location CA-ON-Windsor
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Windsor
Telework
No - Teleworking not available for this position
ID 46660
Work Location CA-ON-London
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.  Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46659
Work Location CA-ON-London
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.   Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46658
Work Location CA-ON-London
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-London
Telework
No - Teleworking not available for this position
ID 46657
Work Location CA-ON-Kitchener
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.   Purpose of the Job:• Provides information and assistance related to driver examination services. • Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.• Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.• Ensures the fair and proper conduct of examinations.• Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.• Provides Security Guard Testing (SGT) examination services support.  Primary Duties and Responsibilities:• Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.• Distributes and verifies application forms for accuracy and completeness.• Investigates problems or errors in licence records and initiates corrections.• Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.• Collects applicable fees accurately.• Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.• Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.• Contacts members of the public to communicate information and correct errors.• Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.• Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Kitchener
Telework
No - Teleworking not available for this position
ID 46655
Work Location CA-ON-Guelph
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Guelph
Telework
No - Teleworking not available for this position
ID 46665
Work Location CA-ON-Toronto
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Etobicoke
Telework
No - Teleworking not available for this position

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