Serco Inc.

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Search Results Page 2 of 11

ID 38168
Work Location CA-ON-Ottawa
Serco Canada is looking for a Quality Systems and Risk Manager. The North Warning System (NWS) Quality Systems and Risk Manager will be responsible for:- The preparation, implementation and administration of an NWS Quality Management Plan.- Acquiring and maintaining ISO certifications.- The preparation, implementation and administration of an NWS Risk Management Plan. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38147
Work Location CA-ON-Ottawa
Serco Canada is looking for Environmental Service Officer. The Environmental Services Manager will be responsible for ensuring compliance with all federal, provincial and territorial legislation. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38146
Work Location CA-ON-Ottawa
 The Inuit Benefits Manager will be responsible for:- Guaranteeing that contractually required Inuit Benefits are achieved.- The preparation, implementation and administration of a North Warning System (NWS) Inuit Benefits Management Plan.- Guaranteeing that the development and successful implementation of an Inuit Training and Development plan is achieved. 
Category
Human Resources
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38145
Work Location CA-ON-Ottawa
Serco Canada is looking for a Sustainment Manager. The Sustainment Manager will be responsible for the sustainment of all North Warning System (NWS) equipment, systems and infrastructure including:- Preparation, implementation and administration of the North Warning System (NWS) Life Cycle Material (LCM).- Management (LCMM) Plan for the North Warning System (NWS) to include on-going trend analysis on the performance of NWS equipment, systems and infrastructure with annual reporting.- Preparation, implementation and administration of the North Warning System (NWS) Configuration Management Plan for NWS configured items.- Provision of engineering services for the design of sustainment projects.- Implementation of sustainment projects.
Category
Engineering
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38144
Work Location CA-ON-Ottawa
Serco Canada is looking for a Program Manager. The Program Manager will be responsible for:- The administration of the North Warning System (NWS) program and must have overall accountability for meeting the requirements of the Contract. - Ensuring that the Project Manager has direct access to Senior Management levels within the Contractor’s corporate organization to ensure that NWS project requirements are effectively supported from within the corporate structure. - The authority to make decisions on all matters with respect to the Work under the Contract and to commit the Contractor in all contractual matters. - Maintaining full-time employee status of the Contractor and have no responsibility in the corporate organization for any work other than the Work requirements under the Contract. - Must be responsible for the preparation, implementation and administration of the North Warning System (NWS) Program Management Plan.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38286
Work Location US-TX-San Antonio
Join Serco as a Part-Time HERO Operator in San Antonio, Texas! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.  You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. In this role, you will:- Assist motorists and perform incident management services during assigned shifts.- Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.- Services include, but are not limited to:- Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested - Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents- Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene- Changing flat tires- Adding air to low tires- Adding gasoline - Adding water to radiators- Providing battery jump starts- Perform vehicle push maneuvers when able- Calling for towing service or emergency service- Transporting stranded motorists to a safe location off the roadway- Providing cell phone service- Providing drinking water to stranded motorists  
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-TX-San Antonio
Telework
No - Teleworking not available for this position
ID 38266
Work Location US-VA-Fairfax
If you love a high energy and professional environment - Serco has a great opportunity for you!   The Benefits Administrator position on our FRTIB Operations Center contract is Located in Fairfax Va.  The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. In the Benefits Administrator role you will:- Pay attention to detail and time management skills, and will be responsible for maintaining a case load of up to 150 accounts at one time. - Validity determinations and communications are made by the Administrator and are confirmed by a quality control/verification Benefits Administrator. Any claims meeting a specific set of conditions will be verified by two Benefits Administrators.- Function in a verification/quality control capacity by reviewing determinations made by other Administrators (to include either initial verification or secondary verification responsibilities) as well as notice verification.- Review legally related documents submitted as part of the Death Benefit Claim (to include but not limited to trusts, small estates, adoption paperwork, next-of-kin submissions, and disputes).- Works under the direct supervision of a team lead and manager as applicable; may supervise an assigned workflow.- Case research to ensure all pertinent information is obtained, any information deficiencies are resolved and to validate the information received utilizing systems applications.- Interpreting guidance provided by the FRTIB in accordance with the Code of Federal Regulations and applying the regulations, directives, and interpretations to determine the validity of incoming documents required by the specific workflow.- Providing timely responsive customer service to various inquiries from multiple sources and stakeholders, such as participants, confirmed or potential payees, legal representatives, and financial institutions.- Coordinate, tracking and reporting within assigned workflows or between workflows- Ensures work is processed in a timely manner according to the requirements of the specific business function assignment.- Communicates effectively both orally and in writing with the FRTIB and TSP Call Centers to provide information and obtain additional information pertinent to resolution of the legal case.- The analyst will be required to communicate with participants, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) payees in accordance with the Privacy Act.- Performs other duties of a similar nature or level.Office location is in Fairfax, VA.  Due to the current pandemic situation, candidates may be assigned to remote telework; however, this is not a full-time telework position. On site work will be required for this position once safety restrictions are lifted.  Must be able to obtain and/or maintain a Public Trust secuirty clearance
Category
Human Resources
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Fairfax
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38284
Work Location US-TX-Austin
Join Serco as a HERO Operator in Austin, Texas! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents. You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. In this role, you will:- Assist motorists and perform incident management services during assigned shifts- Provide clear and accurate information regarding incidents and the response required using standard protocol to communicate with TMC Operators, law enforcement, ambulance, fire department, or towing services using radio, telephone, CAD, and e-mail.- Services include, but are not limited to:- Clear lane blocking traffic incidents and assist other emergency and support response personnel as requested - Establishing traffic control and scene protection using signs, flares, cones, flagging, flashing lights, etc. during major incidents- Providing basic first aid services in accordance with standard and necessary practices until trained emergency responders arrive on the scene- Changing flat tires- Adding air to low tires- Adding gasoline - Adding water to radiators- Providing battery jump starts- Perform vehicle push maneuvers when able- Calling for towing service or emergency service- Transporting stranded motorists to a safe location off the roadway- Providing cell phone service- Providing drinking water to stranded motorists
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-Austin
Telework
No - Teleworking not available for this position
ID 38196
Work Location US-VA-N/A
Serco is seeking a detail-oriented Business Process Analyst II to join our talented, dynamic CMS PMO Support team to analyze and document one or more of our organization's processes for CMS (Centers of Medicare and Medicaid Services).  The Business Process Analyst II will also meet with subject matter experts in the organization to gather process information and/or requirements. In this role, the Business Process Analyst II may interact with senior level staff to propose process modifications. This is a full-time remote work opportunity.  Responsibilities: - Evaluates change requests and SME feedback, ensuring comments and questions are addressed and content is updated accordingly. - Ensures guidance and information is current. - Manages the format and language of knowledge content so that readers can more easily use it. - Updates and maintains products that conform to the accessibility, governance, quality, and style guide standards. - Designs and documents new processes and gets organizational feedback- Communicates process flows or requirements to staff for software development efforts or as part of procedural training
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38253
Work Location US-NM-Holloman
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office;- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
NACI
Recruiting Location : Location
US-NM-Holloman
Telework
No - Teleworking not available for this position
ID 37812
Work Location US-VA-Alexandria
Marine Systems Engineer - Level I If you love high profile and challenging projects supporting the US Navy, Serco wants you to provide support to clients developing and maintaining U.S. Navy surface ships systems and associated subsystems.   In this role, you will: - Provide production and testing support, including engineering support for hull, mechanical and electrical systems; total ship engineering; ship surveillance; and all types of waterfront engineering and inspections, under supervision. -  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Serco supports the SU Navy as a prime contractor that supports its customer on work on Destroyers.- Provide support to clients developing and maintaining U.S. Navy surface ships systems and associated subsystems, under supervision.- Provide production and testing support including engineering support for hull, mechanical and electrical systems; total ship engineering; ship surveillance; and all types of waterfront engineering and inspections.- Review shipbuilder work packages, conduct photo documentation, develop databases allowing searches for key information in written correspondence.- Review drawings, Initial Change Proposals (ICP), Engineering Change Proposals (ECP), waterfront changes, work items, design reviews condition reports and trial cards. Other key responsibilities will include:- Reviewing initial designs, developments, and analysis of new ships and/or ship systems. - Assist in the development of designs for current and conceptualized ships, systems, and equipment. Evaluate designs for feasibility. - Reviewing ECP packages for completeness and provide recommendations.- Assessing compliance with Naval regulatory and design standards.- Interfacing with stakeholders and cross functional teams to ensure necessary resources are available for ship/system.- Participating in Gas Turbine design meetings.- Reviewing qualification test procedures and participating in qualification testing and trials.- Supporting production design and construction oversight and review processes to ensure compliance with product specifications.- Researching new technology and/or development tools to remain informed of current technology.- Maintaining communications with SUPSHIP, NAVAIR and other commands, including laboratories and support contractors, in resolving technical issues impacting (or have potential to impact) the design or performance of the ship class.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 38221
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Business Systems Intern, you will support the Affordable Care Act (ACA) contract. In this role you will assist with the Software Development Life Cycle (SDLC) process definition, documentation, and process improvement effort. This effort is critical to the business in helping the organization maintain and improve project management and technical processes that support software development efforts. As a Business Systems Intern, you will assist and support the Engineering Process Group (EPG) team with various SDLC related tasks, such as SDLCL coaching, documenting, and updating processes based upon improvement request opportunities and approved requests, implementing new processes, identifying process improvements, CMMI preparation, training, and auditing. You will also assist EPG Team Members with the elicitation, documentation, and analysis of new and changing requirements for processes within the organization and aide in meeting with Subject Matter Experts (SMEs) within the organization to elicit stakeholder needs.This is an exciting internship opportunity providing exposure to a wide range of project management and technical processes as they relate to software development and SDLC methodologies and frameworks (i.e. Waterfall and Agile) and one also stressing the importance of taking a proactive approach to project team member inclusion and participation. Roles and Responsibilities • Support the Software Development Life Cycle (SDLC) process definition, documentation, and process improvement effort.• Assist and support the Engineering Process Group (EPG) team with documenting and updating processes based upon improvement request opportunities and approved requests.• Assist and support the Engineering Process Group (EPG) team with implementing new processes and identifying process improvements, CMMI preparation, coaching and training, auditing efforts, and various other related tasks as needed.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 37404
Work Location US-AP-Yokosuka
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. The DOL VETS TAP program needs skilled and compassionate Senior Employment Navigators who can assist military personnel in their transition to civilian occupations and providing individual counseling on the job search process. Senior Employment Navigators would be expected to assess the transitioning Servicemember and/or transitioning spouse’s acquired skills via tools/software provided and assist with career exploration and translating their military experience desired by future employers. Senior Employment Navigators would also be expected to connect transitioning Servicemembers and/or spouses to DOL government and non-government partners as well as American Job Centers based on the Servicemember and/or spouse’s needs. Some travel may be required.  In this role, you will:- Listen to Service Members, analyze their expressed needs, suggest solutions, and action plans. - Provide job search guidance and career advice; assure the transitioning service member (TSM) understands and can access available resources. - Assist with job matching of vacancy postings, with TSM’s skills and work requirements.- Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs.- Possess extensive knowledge of the current labor market information.- Provide resume and cover letter advice.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
JP-Kanagawa-Yokosuka
Telework
No - Teleworking not available for this position
ID 38122
Work Location US-TX-El Paso
Join Serco as a HERO Supervisor in El Paso, Texas! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents.  You will be leading a team that works closely with TxDOT, local law enforcement and other first responders daily.  In this role you will: - Provide Traffic Incident Management services and implement Incident Command System protocols when appropriate- Lead co-workers and make sound decisions while working in a high-paced and high- pressure environment- Conduct HERO Operator incident audits developed by Vendor and approved by TxDOT- Assign traffic incidents among HERO Operators- Develop shift schedule; assign shift responsibilities- Assist with reviewing resumes, interviews, and make recommendations for hire/advancement to the HERO Project Manager- Assist in preparing SLA and KPI reports for inclusion in HERO report deliverables- Provide correspondence, reports, policy, and procedure recommendations, forms, presentations, training material, personnel management, and electronic communications- Report assigned vehicle maintenance/repair needs to the Project Manager.- Participate in HERO operations analysis, including measures of effectiveness, route designations, manning requirements, reporting criteria and methodology, and evaluation of traffic needs, trends, and response- Assist with the development and maintenance of Operations Manuals and Standard Operating Procedures/Guidelines- Lead response to severe incidents, to include coordination with partner agencies.- Evaluate, and counsel assigned HERO shift personnel- Be responsible for readiness of assigned shift personnel and equipment- Participate in Post Incident Analysis, as requested
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-El Paso
Telework
No - Teleworking not available for this position
ID 38127
Work Location US-OH-Euclid
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Call Team Level 1 Agent will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, OH location.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. Job Description:  In the Call Team Level 1 Agent role you will: The Call Team Level 1 Agent are expected to receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines. Utilize authorized computer systems to gather and confirm information prompted by incoming calls. The successful candidate will be able to provide rapid, efficient and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract. 
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38252
Work Location US-DC-Washington
Serco is seeking a Senior Landing Craft GFE Lead to provide Budget, Busines Plan, Contract and Government Furnished Equipment (GFE) support to the Amphibious Warfare Program Office SSC Landing Craft Division in Washington DC.  Teleworking will be considered for the ideal candidate with a proven leadership and electrical engineering record. This position is contingent upon obtaining/maintaining a SECRET level clearance. In this role, you will:- Primary support for all routine acquisition reporting requirements for our program including monthly RDAIS input, quarterly DAES input, annual Selected Acquisition Report (SAR) and Out-of-Cycle SAR (as required) for the SSC program.- Responsible for drafting program/financial briefs.- Primary support for all ad-hoc acquisition budgetary reporting requirements for the program including President’s Budget (PB), POM and BES/OSD.- Drafting language to respond to higher level authorities (FMB/OSD/GAO) to protect program budget authority.- Supporting the Program Management input to the BFM Division for the monitoring of program controls in the Program Budget Information System (PBIS).- Determine possible impacts to the Program as a result of potential or actual budget authority or Congressional appropriation changes.- Assist in execution of program Business Plan development and execution.- Review draft shipbuilding contracts/mods comparing against program funding ensuring language and funding reconcile.- Support the management of Task Planning Sheets (TPS).Deliverables / Services:- Senior level financial acquisition knowledge (Business Plan, Budget, Execution, Contracts).- Budget/Funding tracking and reporting. - Assist in the development and coordination of all acquisition reports to ensure on time delivery to external customers.- Develop, execute, and adjudicate action items for the SAR including the cost variance model.- SSC tracking of Outfitting and Post Delivery requirements.- Funding Execution Reviews (Status of Funds & Elements of Basic)- Draft budget formulation/justification.- Support of SSC Waterfall, Spruill, Budget Control Trackers- Review POM submissions and draft briefing slides.- Review Congressional Staffer brief and draft slides.- Identification of best practices related to acquisition reporting.- Develop 7300s and OPPs for the GFE Manager- Review reporting data from ERP to track the funding execution status for the various GFE PARMs- Analyze monthly ERP reports and provide updates to the GFE Manager- Merge 7300 and OPP financial data in SSC Program workbooks- Additional Business Operations and Financial documentation as directed.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington Navy Yard
Telework
No - Teleworking not available for this position
ID 38201
Work Location US-VA-Alexandria
If you aspire to a challenging project supporting the US Navy - Serco has a great opportunity for you! This Senior position will be on a dynamic team at our Alexandria, Virginia location. Bring your expertise and collaborative skills to make an impact for our military defense and our sailors. Serco is seeking a Team Leader for Command, Control, Communications, Computers, Combat Systems, Intelligence, Surveillance, and Reconnaissance (C5ISR) technical support.This position is contingent upon your ability to maintain an active SECRET level clearance.Serco supports the US Navy as a prime contractor for acquisition and technical support. You will lead a 12 member team of Subject Matter Experts (SMEs) that work closely with the NAVSEA customer and other Serco technical support teams to deliver quality products in support of the Navy’s ship acquisition programs. SMEs provide systems engineering and technical expertise for C5ISR shipboard system upgrades, integration, and configuration management.In this role, you will supervise a team that:- Develops Preliminary Engineering Change Proposals (PECPs), Waterfront Change packages, work items, and administrative package changes.- Develops response rationale for Government Furnished Information Deficiencies (GFIDs), Condition Reports, and Trial Cards.- Interfaces with the NAVSEA customer and supports meetings.- Integrates system changes to Government Furnished Information (GFI) including cable block diagrams and cable running sheets.- Uses AutoCAD to develop/update design documentation.- Provides coordination/liaison with other Government agencies to address and resolve C5ISR technical issues.- Participates in shipboard trial events.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Alexandria
Telework
No - Teleworking not available for this position
ID 38268
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description Serco has an exciting opportunity to join a highly engaged and collaborative Human Resources team as a Talent Acquisition Intern in our Herndon, Virginia office, where we support independent growth and personal development. Our Talent Acquisition team performs various functions to attract and recruit top talent for Serco. In this internship you will work in various areas of Talent Acquisition to support our dynamic team, learning our business in Federal Government Contracting and how our team supports company success utilizing technology, strategies, and skilled experience. Our passion for people has resulted in Serco being named Forbes ‘Best Large Employer’ and ‘Best Employer for Women.’Roles and Responsibilities • You will assist our team to proactively, attract, source and maintain a pipeline of existing and potential candidates to meet variable business requirements. • Assist in identifying and attracting job seekers for a variety of contracts and types of positions.• Assist in behavioral interviewing techniques and advising on candidate selection.• Assist in onboarding and processing selected candidates for their first day of employment.• Develop and market the Serco employment brand and marketing materials.• Participate in partnering with all areas of Human Resources; Compliance, HRIS, Compensation, Benefits and Employee Relations and other corporate functions.• Effectively maintain the applicant tracking system database. Utilize systems and processes to ensure a high level of data integrity enabling accurate data tracking and reporting.• Reports to a Manager of Talent Acquisition.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38247
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Software Engineering Intern, you will have the opportunity to work on and gain design, administration, and development experience on our ServiceNow platform. The ServiceNow platform is a cloud computing Software-As-A-Service (SAAS) and Platform-As-A-Service (PAAS). It provides digital streamlining for workflows, processes, and tasks. Serco utilizes ServiceNow to enhance how people work and deliver service across various departments including Information Technology, Human Resources, Finance, Information Security, Enterprise Applications, and Facilities. During your internship, you will be an integral part of the ServiceNow Admin and Developers Team. In so doing, you will join a collaborating, enthusiastic group excited to take ServiceNow and Serco service delivery to the next level! Roles and Responsibilities • Become familiarized with ServiceNow Cloud Platform - design, administration, and development knowledge.• Work with ServiceNow stakeholders to obtain and analyze business requirements and develop technical/functional requirements.• Gain knowledge on testing, deployment, and Production validation process.• Perform user testing and validation of developed changes to the ServiceNow platform.• Develop reports and dashboards.• Assist with creating ServiceNow documentation and training material.• Work on a key initiative, such as the setup and uptake of the Automated Test Framework, Asset implementation, or CMDB implementation, etc.• Support ITIL Processes (Incident, Change, Problem, Knowledge, Request, etc.).• Work with various support teams to drive the closure of tickets against Service Levels.• Collaborate with Application & Infrastructure teams to document application configuration details and build service maps or configuration item relationships.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38270
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the SharePoint Intern, you will support the Serco NA IT SharePoint Team leading Serco’s efforts in SharePoint solutions and usability. This is an exciting opportunity to learn how a computer system and software can strategically support business objectives and mission. You will gain experience in translating IT requirements in support of users’ needs and learn how to explain out-of-the-box functionality. You will gain opportunities to provide business process improvement support to effectively create and configure content on Microsoft SharePoint (SharePoint Online or SharePoint Server 2019). You will also learn how to serve as a liaison to the business with capabilities to document requirements and create workflows or collaborate with peers to create a solution acceptable to the business.Roles and Responsibilities • Analyze SharePoint solutions and improve usability and usage.• Gather requirements and analyze technical data.• Develop simple forms, administer, and support SharePoint with out-of-the-box features and optimize custom solutions as needed by the business. • Develop technical and training materials.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38245
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As a Naval Architecture Intern, you will support our Maritime Engineering, Technology & Sustainment (METS) Business Unit which is responsible for industry-leading capabilities in naval ship and submarine design, systems and engineering services, and production support, logistics and in-service sustainment. This complements Serco’s other engineering capabilities in shipboard, shore and systems installation and upgrade services to the Navy.You will join a team that is responsible for a multitude of various design efforts on a multitude of different vessels, on the many different US Navy Programs and Contracts, as well as commercial vessels and systems. In your role, you will be utilizing a variety of different tools and software programs to perform analyses and design studies, possibly involving ship hull structure and/or ship components. You will also assist in preparation of reports to describe analysis and design efforts, being responsible for summarizing results of simulations and design efforts for customers and higher authorities.During your Internship, you will gain exposure to a wide range of teams within the organization including marine/mechanical engineering, electrical, design, procurement and program/project management. This is an exciting opportunity to join a highly engaged and collaborative engineering team.Roles and Responsibilities • Assist with analysis and model construction.• Develop calculations.• Build design concepts and detail designs.• Assist with preparation reports.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38271
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As a Mechanical Engineering Intern, you will support our Maritime Engineering, Technology & Sustainment (METS) Business Unit which is responsible for industry-leading capabilities in naval ship and submarine design, systems and engineering services, and production support, logistics and in-service sustainment. This complements Serco’s other engineering capabilities in shipboard, shore and systems installation and upgrade services to the Navy.You will join a team that is responsible for a multitude of projects and design efforts on a multitude of various US Navy and Commercial Contracts. In your role, you will become part of a team working on feasibility studies, analyses, preliminary and concept design studies and detail design projects on a multitude of various vessels – some for the US Navy and some others for commercial customers. You will become well versed in engineering principles and evaluate designs in terms of hull, mechanical, and electrical impacts. You will support the development of ship construction, machinery and related equipment including propulsion machines and power supply systems and ensures requirements are defined and met according to specifications. You will perform engineering work in analysis, design, development, evaluation, planning, testing and operation in support of system and technical product development. Duties often include the collection of information and data, performance of various tests, and the development of technical documents. You will also be asked to provide recommendations for improvements to existing quality systems and applicable company procedures and guidelines.During your Internship, you will gain exposure to a wide range of teams within the organization including other engineering disciplines, naval architects, designers, procurement activities and program/project management. This is an exciting opportunity to join a highly engaged and collaborative engineering team.Roles and Responsibilities • Assist with the development of ship and machinery construction and modification designs. • Work alongside and support higher-level engineers.• Perform basic engineering duties.• Comply with quality and security procedures.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38273
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description The Citizen Services Group (CSG) comprises all the non-Defense work of Serco Inc., representing 47 contracts and over $450M in revenue. The Operations Financial Analysis Intern will support the Senior Vice President and Chief Financial Officer of CSG to enhance their financial analysis, tracking, and reporting on all 47 programs. During your Internship, you will gain exposure to a wide range of teams within the organization including: senior management, Business Unit Vice Presidents, and program managers. This is an exciting opportunity to gain exposure to how data analysis professionals directly impact program performance within a business.Roles and Responsibilities • Perform financial analysis.• Develop dashboards and deploy to teams.• Collect and consolidate data into reports.• Participate in management meetings.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38272
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Information Security Intern, you will be responsible for helping to develop a risk management program based on industry best practice frameworks, develop methods for aligning/integrating existing security exception and plan of action and milestone (POAM) mechanisms for risk ownership and mitigation purposes. You will also coordinate the development of a SharePoint based risk ledger with the intent of providing a centralized storage and reference point. Information Security is a very hot skill set in the current Washington DC/Metro job market. This role will expose you to Corporate Information Security and give you a good level of understanding of how best to balance information security risk management along with the needs of the business.You will be working day to day with the Corporate Information Security Operations team. Your role will be to assist with the development of an information security risk management program that is aligned with Serco’s Corporate Policies and industry best practices around information security. You will also help develop the tools necessary to capture and track exception request as well as an overall risk ledger that would be a SharePoint version of the standard corporate risk spreadsheet. In addition, you will also interact with the Corporate IT Operations and Delivery team.Roles and Responsibilities • Function as part of the Corporate Information Security team to identify, assess, and help mitigate InfoSec related risk as part of our day-to-day business.• Be able to apply information security best practices and techniques to the corporate environment.• Be able to assess risk mitigation profiles that are aligned with our Corp policies.• Collaborate with the wider Corp IT team in identifying and discussion risk management and mitigation controls.• Help build the necessary tools to capture and track risk within the environment. 
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38274
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description The Finance team is looking for a highly motivated individual to join our dynamic team and contribute to our on-going process efficiencies, organizational efforts, and other collaboration efforts as we evolve the team’s skills, proficiencies, and priorities with new tools, enhancements, and initiatives. This opportunity will expose you to a fast-paced environment with plenty of opportunities for professional development. You will have the potential to become a key contributor within a team, create and foster networks, and develop relationships will all levels of the Finance team. In addition, you will aid in various day-to-day tasks, such as filing, data entry, recording, and spreadsheet management.Roles and Responsibilities:• Complete, modify, enhance our in-process Finance Desktop Procedures and participate and contribute ideas to our on-going processes, procedures, & policy updates.• Consolidate Quick Reference Material on New Finance Tools & System releases including Hyland On Base, PM Insight, Costpoint Project, etc.• Coordinate and participate in Closeout initiatives, aging receivables efforts, PO closeout, final invoice status, etc.• Lead our Finance server folder organization efforts, Prime & Subcontractor classification refresh on our current and archived contracts.• Encourage our Team to Utilize Group Shared Home Page in Teams with Ideas on Deadlines, Objectives, etc.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38275
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As an Electrical Engineering Intern in the SI2 Business Unit, your main projects will be serving as an electrical engineer working with the refurbishment, repair, redesign, and production of antenna systems. The Serco In Service Engineering facility currently owns and operates two antenna ranges: Near Field Range, and Compact Antenna Range. Several different antennas, both radar and communications are either developed or repaired at our facility and then testing in one of these two ranges.You will assist in testing of antennas, as well as development of test documentation. You will work with more senior RF engineers to help determine issues with the antennas and how to repair them, as well as documenting the process. In addition to two antenna ranges, Serco ISE has an RF Lab that contains an array of advanced test equipment with standard operation up to 50 GHz including vector and scalar network analyzers, noise figure analyzers, spectrum analyzers and power meters/sensors.Under the supervision of experienced RF engineers, you will assist with the test, troubleshooting, and repair of various satellite communications components in the RF lab as well, such as Q-Band Upconverters, X-Band Solid State Amplifiers, and Ku-Band Downconveter/Amplifiers.Roles and Responsibilities • Perform the required research, design, development and documentation activities for electrical designs from concept definition, through development and documentation to production release.• Work directly with senior electrical engineers and the mechanical engineering area to define/develop all electromechanical design requirements.• Works with test technicians and support personnel as required.• Define system/component block diagrams, identify candidate components and analyze electrical performance utilizing available CAD tools.• Perform detailed circuit and subsystem design utilizing appropriate CAD tools.• Ability to help identify and resolve electrical performance issues.• Assist in the development of the documentation package required to manufacture the product.• Assist in preparation for and conduction of preliminary design, critical design and production readiness reviews (and other reviews as appropriate) following the Serco Gate Review process.• Help coordinate the assembly of prototype and pilot production modules with Operations.• Assist in the design and validation of assembly aids, test fixtures, test stations, burn-in fixtures, etc.• Complete engineering change orders (ECOs) required to update existing documentation.• Learn and understand the Serco process as it relates to new product launch or refurbishment.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38279
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description The Workforce Management team strategically maximizes performance levels and competency models for Serco North America. Their mission is to identify the right people, in the right place, at the right time, with the right skills to sustain business growth and strategy.The Workforce Management team is supporting a global initiative to standardize workforce management processes and develop a total quality management program. As part of the initiative, this team is deploying technology and process to establish and sustain a new Project Management Office (PMO).As a Business Process Intern, you will support this highly visible strategic project; gaining exposure to process development, interact with global project teams, and conduct research to identify best practices for total quality management. This is an exciting opportunity to grow your skills in process development, establishing process maps, collaborating in groups, and learning to think strategically and anticipate business needs.Roles and Responsibilities • Research existing change management and quality processes from global partners and tailor to meet US standards.• Build process maps to support WFM change management process.• Develop supporting Standard Operating Procedures (SOPs). • Build change management communication templates.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38276
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Business Analysis Intern, you will support the Intellectual Property Services (IPS) program, which performs highly technical patent analysis services to a variety of customers, primarily the United States Patent and Trademark Office (USPTO). The IPS program is comprised of Scientists and Engineers who analyze new and existing patent documents and provide services related to the description of content within those documents. Primary service areas are Patent Classification, Patent Re-Classification, and Patent Search.Your internship experience will focus on business operations concepts within the environment, with particular emphasis in capacity planning, new business growth accommodation, cross training and optimization, operational efficiency, and related operational aspects. The position will require quickly understanding operational nuances presented within multiple lines of business. Identification of associated challenges will follow with suggested improvement areas to address these challenges as the final project output. This individual will work closely with the Program Manager and IPS Leadership Team, especially the Operations Manager, to work toward improvement targets for the wider program.Roles and Responsibilities • Research program requirements to understand operational environment.• Conduct interviews of program staff to understand challenges.• Consult with IPS Leadership Team to confirm understanding.• Vet solutions with various program entities and adjust planning based on feedback.• Communicate clearly and consistently with stakeholders.• Work independently toward complex and/or abstract goals.• Apply effective production/operations concepts to unique program conditions.• Complete comprehensive improvement plan as final internship output.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38277
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description Serco’s Corporate Price to Win Team (also called Position to Win) provides senior leadership and proposal teams competitive intelligence, financial analysis, and price target recommendations to position the company to win our highest priority opportunities. Your role on this team would be to support a range of ongoing and new initiatives including but not limited to collecting and analyzing competitive intelligence, assessing customer evaluation and contract award trends, analyzing Serco’s history of wins or losses to individual competitors, and developing competitor profiles. You will serve in a key role in an effort that has the potential to help Serco leadership and proposal teams make more informed decisions and win more business.During your internship, you will gain exposure to the multiple departments in the company including Price to Win/Competitive Intelligence, Operations & Strategy, Contracts, Capture Management, and our Proposal Center.Roles and Responsibilities • Develop and organize a repository of contract competition debriefs from customers.• Analyze the data in the customer debriefs to identify evaluation, award decision and competitor proposal trends.• Work with the Price to Win Team to create ways to summarize, illustrate and effectively communicate these trends to stakeholders across the company.• Conduct research and analysis to develop new competitor profiles and enhance existing profiles that are used across the company to promote more informed decision making.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38278
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.** Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As part of daily monitoring of systems, IT has introduced initiatives around watching all the database, Appian, Kofax, RPA, Sapiens, Middleware systems to ensure business operations are not impacted. Your role in this initiative will be to assist with daily monitoring of production broken process on Appian. Identify and report such instances. Track the root cause and get assistance from the development team to fix these processes. You will also assist with preparing Middleware documentation around monitoring of APIs currently hosted by Serco. In addition, you will use tools such as SOAPUI, cURL, web utility to run tests on API and generate reports on response times.You will work closely with the Architects, Application Development Manager and Lead Developers to assist in monitoring. Your role with this team will include sending daily monitoring reports, following up on root causes of failed processes, and ensure there is good documentation on all the processes being monitored.The industry is moving towards APIs so this is an exciting opportunity to learn new technologies related to Middleware, rest APIs and Appian and having the opportunity to learn how IT industry hosts these services.Roles and Responsibilities • Gain hands on learning of developing with the Appian platform.• Tasked to develop a fully functional application in Appian and performing an internal demo with the Appian Development Team.• Monitoring Production Broken Process on Appian.• Complete Middleware documentation around API end points, monitoring, functionality etc.• Use tools such as SOAPUI, cURL, web utility to run tests on API and generate reports on response times.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38011
Work Location US-WA-Everett
Serco is a dynamic, progressive company that values teamwork and mutual support. Our US Navy Reserve Psychological Health Outreach Program (PHOP) staff must be willing and able to learn quickly and be comfortable working independently in a fast-paced environment. All of the responsibilities listed below are considered essential functions of this position. PHOP workers provide behavioral health screenings, referral service support and outreach to Reservists, and their family members as well as consultation to Home Training Center (HTC) and Naval Operational Support Center (NOSC) leaders. This position is a hybrid serving both USNR and USMFR. In this role, you will:- Conduct behavioral health screenings with Reservists and eligible Family Members to determine current psychological health needs.- Link at Reservists and their Family Members to “good fit services” based on identified needs.- Maintain accurate and timely case notes to document all service encounters.- Prepare outreach materials such as flyers, brochures and newsletters to educate clients on a wide spectrum of psychological health topics and resources.- Provide briefings and consultation to Reservists, Family Members and high-level military leaders.- Attend Meetings as required/requested, including staff meetings, training workshops and community meetings.- Coordinate with regional site lead and team members to ensure all program data required for reporting purposes is provided in a timely manner.- Travel one to two times a month on weekends to various HTCs and NOSCs throughout the region.- This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-WA-Everett
Telework
No - Teleworking not available for this position
ID 38281
Work Location US-IL-Chicago
Join Serco as a Parking Enforcement Officer in Chicago, IL! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the City of Chicago by enforcing non-moving ordinances. In this role, you will:- Patrol assigned areas on foot or vehicle to enforce parking regulations/restrictions.- Work independently or with a team member, reporting to a field supervisor.- Issue hand-written and/or computer-generated parking citations.- Resolve customer complaints in accordance with policies and procedures.- Rely on instructions and pre-established guidelines to perform the functions of the job.- Support Special Event Enforcement of the Chicago Cubs, Chicago Sox, Chicago Blackhawks, Chicago Bulls, Chicago Bears and other events in the City.- Outside working conditions – must be willing to walk entire shift (6-8 hours) in all weather conditions (Rain, Snow, Heat, etc..) 
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-IL-Chicago
Telework
No - Teleworking not available for this position
ID 38257
Work Location US-SC-N/A
As the, Technical Project Lead I, you will work as part of a team providing a variety of tasks to include inspection, repairs, installs, modifies, and maintains electrical/electronic systems, circuits, and equipment onboard U.S. Naval Ships and Military Installations.  As the, Technical Project Lead I, you will perform the following typical tasks:- By providing direction on projects from inception through completion and to provide technical and managerial assistance on all aspects of project management to comply with the technical requirements of the contract for the customer.- Managing and coordinating technical and administrative staff by assigning, scheduling, prioritizing, coordinating, and facilitating multiple tasks.- Evaluating performance of subcontractors and staff in terms of actual and planned task schedules and resource requirements while reviewing work for quality assurance.- Training of all staff members and instructs them on customer’s methods, procedures, and standards.- Evaluating, developing or implementing procedures regarding project documentation and development.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-SC-Charleston
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 36596
Work Location US-CA-San Diego
Serco is seeking a Lead Logistics Analyst to support PMS 408 (Expeditionary Missions) to develop an Integrated Logistics Support (ILS) capability to stand up and manage the engineering, ILS, lifecycle support, and maintenance functions including in-service engineering, software support, technical documentation, configuration management for the accelerated acquisition and fielding of Explosive Ordinance Disposal (EOD) Response Remotely Operated Vehicles (ROVs) and the Maritime Expeditionary Standoff Response System of Systems (MESR) program.  The In‐Service Engineering Agent (ISEA) is responsible for overall engineering, test, maintenance and logistics requirements in support of operational equipment for various Undersea Unmanned Vehicle (UUV) platforms. The Explosive Ordinance Disposal (EOD) Program Management Office is a component of PMS-408, developing, fielding, and supporting EOD systems, tools, and equipment to counter Unexploded Ordnance (UXO). Essential Job Functions:- Expected to work with NIWC Pacific, other warfare centers, PMS 408 and fleet users to develop the engineering, ILS and maintenance program to support the EOD Response ROV systems and in preparation for transition to the MESR program of record.- Overall responsibility for the operational availability (Ao) of the EOD Response ROV system and evaluation of program sustainment metrics (Ao, material readiness, reliability) Establish sustainability and readiness assessment processes.- Maintain the Reliability, Availability, Maintainability-Cost (RAM-C) data after OEM delivery including LRU analysis regarding performance/maintenance testing and impacts, and risks to maintenance concept - Develop the maintenance management plan, working with OEMs and fleet users to provide Operational, Intermediate and Depot level maintenance with the goal of maximizing system availability and minimizing downtime. Integration of maintenance and reliability data for total system sustainment metrics and improvement initiatives.- Manage technical refreshment, modernization, upgrade, and service-life extension of in-service systems.- Develop and manage the system and component disposal plan.- Provide Configuration Management (CM) support to monitor and track all requests for system and software changes via the Engineering Change Proposal (ECP) process- Manage the software configuration control process, including develop and maintain a software configuration database that tracks software, firmware and sub-component software versions for all systems. Develop and manage the fleet upgrade plan as part of the software configuration management plan.- Develop and maintain the system documentation (Operator/technical/maintenance procedures and manuals, quick-start guides, engineering drawings and technical data packages (TDPs), PMS and MRC documentation)- Provide lifecycle Support including technical refresh of hardware or software- Provide system supportability and sustainment analysis- Spares management and analysis to address supply support for the system during its lifetime. This includes determining requirements to acquire, receive, store, transfer, and issue all necessary parts, components, and subsystems on an as-needed basis supporting operational level requirements.
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 38187
Work Location US-CO-Colorado Springs
Serco Inc. is seeking a self-motivated, career oriented Contracts Administrator in Colorado Springs, CO to fill a challenging assignment in a quick changing, growth, and customer oriented culture.  You  will manage a variety of federal and foreign contracts. This is a fast paced, cradle-to-grave contracting position which will require the handling of multiple pre-bid opportunities, proposal activities, negotiations, contract award and administration of the resultant contract. You will work directly with customers and senior leaders for this Business.  Substantive training and mentoring opportunities will be available.  You will be responsible for managing contract(s) with moderate to high risk and visibility.  Successful performance will require a high degree of independent and creative judgment applied to goals and objectives of the corporation. In this role you will:- Act as the primary point-of-contact with the Customer Contracting Officer or Buyer- Serve as a focal point for communication with Finance, Legal and business team members for resolution of contract matters and disputes- Understand the business being conducted, the financial/analytical issues, and profit and loss implications- Support proposal activity through preparation of NDA, TA, and the analysis of contract structure- Perform risk analyses on RFP content and provide guidance to the proposal team- Develop negotiation strategy and lead negotiation team for contractual issues- Work with different contract types, terminate, and close out contracts - Review and manage contractual obligations of the company to ensure that all terms and conditions are met- Identify changes to contract requirements and costs and lead recovery through change proposals- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure and communicate results to team members - Assist in identification, development and implementation of new contract policy and processes- Manage special projects when assigned 
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38267
Work Location US-VA-Herndon
Associate Proposal Development Coordinator  If you are lookingfor a part-time opportunity and want to start a career in Government Proposal Development, Serco, Inc has a great opportunity for you!  We are searching for an Associated Proposal Development Coordinator to join our dynamic fast-paced Proposal Center of Excellence team located at our Corporate Headquarters in Herndon, VA. In this Part-Time role you will:  - Request the proposal team site and serve as one of the site owners- Assist the Proposal Manager or establish the electronic file structure and procedures for proposal materials on the team site- Establish and document electronic proposal file access and tracking protocols for ensuring the security and integrity of all proposal documentation- Create and manage a graphics log and maintain real-time development status of all proposal text and graphics- Assist with building and maintaining the proposal schedule and activities for smaller pursuit led by the Business Units- Coordinate the internal flow and review of all proposal inputs and outputs- Supervise the daily operations of Graphic Specialists, Desktop Publishers, Editors, and Reproduction personnel regarding assigned pursuits- Assist with the production, reproduction, and binding/packaging of proposal review.- Assist Client personnel in the securing/disposing of all proposal assets and resources and sanitizing the proposal facility upon delivery of the proposal- Other duties as assigned.
Category
Business Development/Proposals
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38217
Work Location CA-ON-Toronto
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Application Support Intern, you will be responsible for troubleshooting and resolving all application related problems while working jointly with COTS and hosting partners. You will also be responsible for the configuration, deployment, and overall Operations & Maintenance (O&M) of web-based 3rd party COTS and custom developed (Open Source) applications and the underlying Microsoft SQL database. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment.Roles and Responsibilities • Troubleshoot application/database/system issues and provide a Root Cause Analysis (RCA) collaborating with partners and/or Open Source communities. Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures (SOPs).• Provide off-hour support to avoid any service impact to the customer.• Test and deploy necessary fixes and application upgrades in collaboration with partners. Off-hour support will be required to avoid any service impact to the customer.• Consult with users to identify current operating procedures and to clarify program objectives.• Write manuals for users to describe functionality, installation, and standard operating procedures.
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
CA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38230
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description Software QA/Testing team is responsible for defining, implementing, executing, and maintaining test plans, test cases and test automation tools/scripts to ensure software is delivered with high quality.Software QA Intern reports to Software QA manager and works closely with QA team to learn and contribute to the process of QA and testing.Roles and Responsibilities:• Review the test plan based on software development plan and learn how to create a test plan.• Design detailed test cases based on requirements and test plan.• Learn and utilize QA/Testing Tools.• Configure necessary test tools and environments for test execution.• Participate in the continuous improvement of test processes and methodologies.• Participate in team-based projects.• Prepare test report, provide initial issue analysis, and contribute to defect prevention.• Perform regression testing of existing system to ensure high software quality. • Learn and use manual testing and understand the automated testing.• Implement/improve build test processes, environments, and scripts. • Maintain high quality environments for testing – UAT, SIT etc. • Other technical duties as assigned. 
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38225
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Process Improvement Intern, you will work with the Operational Excellence (OE) team as part of their continuous improvement efforts designed to improve business and organizational performance on the Federal Retirement Thrift Investment Board (FRTIB) contract. The FRTIB OE team primarily utilizes Six Sigma and the principles of Lean Manufacturing, both data-driven process improvement methodologies, to drive continuous improvement. The FRTIB OE team places a large emphasis on root cause analysis, problem solving, and process improvements.Roles and Responsibilities • Assist in the capture and organization of weekly, monthly, and quarterly metrics for analysis and graphing.• Assist with the implementation of continuous improvement-related measures throughout the contract.• Support the development of training artifacts for our quality-related processes. 
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38220
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As the Program Management Intern for the FRTIB Operations Center Program Management Office (PMO), you will participate in a variety of activities assisting with day-to-day management of the contract and larger scale projects within the PMO. You will gain core business management experience in areas such as administration, project management, documentation management and program management support.Having exposure to these capabilities will better prepare you to be a well-rounded business administration professional and provide an opportunity to develop your skills and demonstrate your abilities and character in a real-world setting. Moreover, it is an opportunity for personal and professional growth while learning something new.Roles and Responsibilities • Assists in development, planning and coordination of projects and or program level initiatives. • Assists in recording, tracking, and maintaining projects and/or program progress.• Assists in developing reports, presentations, manuals, bulletins, and other project/program documents.• Creates and tracks Meeting minutes for PMO meetings, logs and follows up on action items.• Assists where needed in completion of projects within the operations center.• Assists with SharePoint documentation repository organization and tracking.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38228
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description The IT Service Delivery team is responsible for the day to day delivery of IT services to include change management, configuration management, IT infrastructure planning and projects tracking, IT budget compilation and management, IT procurement, IT security review and remediation, service desk ticketing and reporting, and asset management. In this role, you will gain the opportunity to directly contribute to Serco’s corporate IT support organization. You will directly impact Serco’s success by providing much needed extra hands and mindset to all of the work in flight and in the pipeline. This internship will provide you exposure to all aspects within the service delivery model as well as the technology and processes used within the enterprise. During your Internship, you will gain exposure to a wide range of IT teams including: Server Management, Network Management, Data Management, Applications Development, Systems Security, Enterprise Technology Management Center, IT Field Services, and Service Desk. This is an exciting opportunity to gain exposure to how IT directly impacts program performance within a business.Roles and Responsibilities • Support the Director, IT Service Delivery and Corporate Service Delivery Manager• Follow standards, procedures, and conventions for service delivery. • Participate in service delivery practices, security, projects, planning, etc. • Assist with revisions to existing procedure and process documentation.• Assist with service, project or budget request monitoring, scheduling, updating. 
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38256
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description The Talent & Organizational Development and Employee Experience Teams are seeking a highly motivated and results driven intern to support strategic HR projects. The Talent & Strategic Programs team is responsible for the full scope of HR processes to develop, motivate and retain high-performing employees. The various functions within this team are learning and development, performance management, lean six sigma, and strategic data analytics. The Employee Experience team is responsible for diversity and inclusion programs and initiatives, employee engagement, and strategic HR communications. These teams within HR take pride in providing Serco resources and programs that help grow its employees and business strategy.As the Employee Experience Intern, you will be responsible for assisting in these high priority initiatives and programs. You will partner with various leads and managers to understand business needs and program execution strategy. You will also serve as a brand ambassador and assist with developing marketing and advertising campaigns. During your internship you will work with the Talent & Strategic Programs and the Employee Experience teams, as well as gain exposure to the wider HR organization.Roles and Responsibilities • Gain exposure to managing division-wide learning and development programs.• Support the development of the LinkedIn Learning utilization strategy. • Aid division-wide diversity and inclusion initiatives and programs.• Develop marketing and advertising campaigns (internal and external comms).
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38242
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description As an Electrical Engineering Intern, you will support our Maritime Engineering, Technology & Sustainment (METS) Business Unit which is responsible for industry-leading capabilities in naval ship and submarine design, systems and engineering services, and production support, logistics and in-service sustainment. This complements Serco’s other engineering capabilities in shipboard, shore and systems installation and upgrade services to the Navy.You will join a team that is responsible for a multitude of various design efforts on a multitude of different vessels, on the many different US Navy Programs and Contracts, as well as commercial vessels and systems. In your role, you will be utilizing a variety of different tools and software programs to perform analyses and design studies possibly involving integrated power systems, diesel generators, batteries, fuel cells and even simple power distribution systems. You will also assist in preparation of reports to describe analysis and design efforts, being responsible for summarizing results of simulations and design efforts for customers and higher authorities.During your Internship, you will gain exposure to a wide range of teams within the organization including marine/mechanical engineering, naval architecture, design, procurement and program/project management. This is an exciting opportunity to join a highly engaged and collaborative engineering team.Roles and Responsibilities • Assist with analysis and model construction.• Develop mathematical models.• Build design concepts and detail designs.• Assist with preparation reports.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38222
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description The Contracts Department is engaged in the full business life-cycle from initial opportunity identification to closeout. The successful candidate will interact with a full range of corporate counterparts from Business Development, Finance, Operations, Procurements, and Legal. The successful candidate will participate in process and procedure projects to establish a broad understanding of the legal and business perspective necessary to generate and to manage contracts. As the contracts intern, you will serve in a significant capacity alongside the Director and senior staff, supporting cross-functional discussion and solution sessions on various important challenges for the Corporation. In addition, you will support the senior staff with bid preparation, terms and conditions review, non-disclosure and teaming agreements, billing, contract change review, contract administration, and other special project assistance where needed.This is an exciting opportunity to be exposed to a wide range of corporate business mechanics, the importance of taking a proactive approach to project team member inclusion, and the establishment of functional area influence on the business lifecycle and project management teams through continual "value add" propositions. Candidates with an interest in business management, financial management, legal, or procurement will find this a particularly fulfilling role.Roles and Responsibilities • Serve as a contributor to the Contracts Department management and administration function.• Collaborate with other corporate departments and participate in cross-functional project meetings. • Identify and resolve potential problems with the business implementation or delivery.• Be welcome to and fully immerse yourself in a learning and development environment.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38223
Work Location US-VA-N/A
Program Description **Serco follows all CDC state and local COVID-19 recommendations. To accommodate, this internship will be 100% virtual and will not include any on-site visits to Serco locations.**Serco’s Training and Experience Program (STEP) is designed to provide undergraduate university and college students paid accredited internship opportunities to gain meaningful, hands-on work experience in a professional environment. STEP emphasizes developing the workforce of the future. Our goal is to help you build a career roadmap that provides you with challenging and rewarding learning experiences with Serco.Serco offers internship opportunities across the following three career tracks: Business, Technical, and Engineering. Our 2021 internship opportunities are available throughout the U.S. and Canada and begin on May 25th and conclude on August 13th, with 1 week off July 5th – 9th. You will work with your manager to identify the best working schedule for you – working no more than an average of 36 hours a week with the added perk of half-days on Fridays.In addition to gaining hands-on experience, you will attend training sessions taught by skilled leaders in our company which provides training to better prepare you for a full-time career. These training sessions range from finance, personality in the workplace, presentation skills, resume building, and more. In addition, we believe great ideas come from all levels of the company! Because of that, each year we challenge our interns to work in diverse teams to develop, propose and execute on a project that improves our ways of working. Throughout this project you will work with Senior Sponsors and meet with members of our Executive Team. Position Description The Communications team is seeking a highly motivated and creative student to support their internal and external communications strategies. You will gain experience with researching, developing and executing communications plans. Writing and editing internal communications such as newsletters, videos, emails/memos. You will also be tasked with developing and leading the social media strategy for the intern program and initiatives. In addition, you will be asked to support a social media strategy to increase our brand in the digital world. Your strategy will be presented to several members of Serco’s Executive Team. During your Internship, you will gain exposure to a wide range of teams within the Serco organization as well as exposure with the entire Communications team.Roles and Responsibilities • Developing Communications Plans• Writing and Editing Internal Communications • Supporting Social Media Strategy and Engagement
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38156
Work Location US-VA-Herndon
Serco, Inc is searching for a VP of IT Service Delivery Operations to manage all aspects of IT Service Delivery operations across Serco North America. This position reports for the SVP, CIO  and will be located at our Corporate HQ in Herndon, VA.This position includes both the Corporate Internal IT Operations team as well as various customer facing contract based IT Operations teams, with a total head-count exceeding 150 staff.  This role is responsible for leading and managing the planning and execution of all IT Operations tasks in adherence with Serco Corporate IT policies and procedures, as well as defined baseline configurations and standards that align with our Information Security policies and controls.  The scope of responsibility includes leveraging industry best-practices processes and procedures to carry out IT infrastructure tasks associated with the operational management of cloud and on premise server, storage, network, active directory, database, end user provisioning and deprovisioning, end user computer support, and IT service desk functions.   This role will also leverage the reach back into the CIO organization for collaboration with and support from the Information Security, Enterprise Applications & Development, as well as the Enterprise Solution Architecture teams. This role will also have frequent interaction with other corporate functional support leaders, business leaders and executive team members to identify IT service requirements and provide a support model to meet service levels and financial expectations.  The person filling this role will need to rely on their extensive experience and judgment to plan, execute and accomplish their goals in a very highly paced work environment. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. In this role you will:- Pro-actively manage cross functional IT Infrastructure teams through the delivery and support of the IT Infrastructure used in support of the business operations. Anticipate problems and complications, and formulate solutions so as not to impede the business operations.  Collaborate with, and leverage the other IT resources within the CIO organization in the delivery of IT services. - Manage the financial aspects of the IT department, including purchasing, budgeting, and monthly budget vs. actuals reviews. - Provide regular recurring constructive feedback to managers on their performance, and ensure managers and key staff have updated career development and succession plans in place.- Work with business and customer stakeholders to define IT operational objectives and requirements. Ensure all business systems, IT systems, partner platforms, and networks are in place to support the business and that the technical design accurately represents the business requirements.- Oversee all IT Operations and Service Delivery in a 24x7 support model. - Oversee all Incident and Problem Management activities for IT Service disruptions. - Manage planned and unplanned outage cycles, including notifications and updates to end users and other stakeholders. - Ensure the consistency and maintainability of all IT infrastructure by creating, maintaining, and enforcing configuration baseline standards and operating procedures used by the IT support teams. - Lead the various IT operations team in executing production tasks according to a documented schedule that meets or exceeds customer expectations.- Oversee and help manage and prioritize the workload of IT infrastructure support personnel.- Participate in the collaboration and review all design plans, IT projects and proposals for new technology, to ensure adherence to Serco’s Cloud-First strategy, technology standards, and enterprise operations best practices.- Negotiate and administer vendor, outsource and consultant contracts and service agreements associated with IT infrastructure operations.- Participate on all hardware and software evaluations and ensure timely and accurate tracking of all 3rd party IT support and maintenance contracts.- Represent the IT Service Delivery Operations function at customer review meeting when appropriate.- Perform liaison duties between users and IT Operations personnel in the areas of IT Service Delivery. - Provide management oversight for the development, deployment, monitoring, maintenance, upgrade, and support of all cloud and on-premise IT infrastructure systems, including telecommunications, servers, storage, network, operating systems, hardware, software, and peripherals.- Create, collect, analyze, and report on key benchmark data to drive service improvements and growth of the IT Service Deliver Operations organization. - Develop business case justifications and cost/benefit analyses for IT spending and initiatives.- Approve, prioritize, and oversee the execution of IT infrastructure projects and project portfolio.- Ensure adherence to Corporate IT Policies and Procedures, including the development of additional controls as required to ensure regulatory compliance against NIST 800-171 and CMMC standards. - Support proposal development efforts as needed. - Establish and maintain regular written and in-person communications with the organization's executives, department heads and end users regarding pertinent IT activities.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38258
Work Location US-DC-Washington
Acquisition Management Specialist If you love high profile and challenging projects supporting the US Navy- Serco has a great opportunity for you!  This Mid-Level Engineer position will be on a dynamic team, supporting Team Submarine.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. Serco supports the US Navy as a prime for their Team Submarine contract supporting the acquisition of submarines. The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force. Serco is seeking a motivated individual to provide business, financial, and programmatic support to one of our NAVSEA customers.  Serco has an opening for a financial analyst, to support an active contract with the U.S. Navy in the Washington, DC area. In this role, you will:- Manages and updates the Resource Management Plan, which is the source document from which spend plans and funding documents are generated- Manages and updates the Maintenance OPTEMPO, which incorporates all torpedo build requirements and generates the workload for the four Torpedo IMAs and government depot, along with the funding plan for IMA and depot labor, infrastructure and material required to support the scheduled workload.- Manages and updates the 4T Consumables procurement plan, which ensures the U.S. Navy has sufficient unique material on hand to support Heavyweight Torpedo (HWT) and Lightweight Torpedo (LWT) builds without work stoppage.- Develops In-Service Issues to support the annual N96, N97, and N98 POM briefs.- Develops the annual OPNAV N41 POM brief.- Supports and assists in the resolution of numerous ad-hoc budget and management issues from PMS-404L and senior PMS-404L managers.- Attends tri annual HWT and LWT In-Service Reviews- Provides daily support to In-Service Financial Management team.- Coordinates with In-Service Branch Head and field activities to establish funding priorities.- Reconciles OMN, WPN, RDT&E spend plans according to Resource Management Plan and weekly status reports.- Compiles and submits Task Assignment Sheets to initiate financial transactions.- Provides biweekly metrics reports to Business Financial Manager.- Tracks and reconciles In-Service funds obligation and expenditure status.- Assists Financial Analysts in resolving accounting discrepancies.- Responds to financial data calls.- Provides draft input for Congressional budget exhibits.- Reconciles Spend Plans to match the In-Service Resource Management Plans.- Coordinates with the field activities to establish timely receipt of reimbursable funds.- Tracks direct site funds sent out on ZFD PR Addendums.- Responsible for various financial functions such as budgeting, auditing, forecasting and analysis.- Collects and reviews financial data from various sources.- Creates, maintains, and updates financial databases and spreadsheets, and generates various financial reports as required. Maintains appropriate records and documentation.- Provides financial models and financial statements, applies forecasting techniques, and evaluates performance against budget submissions.- Communicates timely and accurate program status updates to all clients as required.- Makes recommendations to management to improve the financial performance of the organization.- Identifies and resolves moderately complex problems as well as to prevent future problems.- Participates in the preparation of cost proposals.- Ensures compliance with federal regulations and agency or client specific policies
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
Telework
No - Teleworking not available for this position
ID 37318
Work Location US-NV-Fallon
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office;- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process. 
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-NV-Fallon
Telework
No - Teleworking not available for this position
ID 37247
Work Location US-AE-Geilenkirchen
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office;- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
DE-Geilenkirchen
Telework
No - Teleworking not available for this position
ID 38241
Work Location US-TX-Austin
Join Serco as a TMC Operator in Austin, Texas! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Texas Department of Transportation (TxDOT) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads.  We achieve this goal with an experienced and highly trained team of TMC Operators. You will be part of a team that works closely with TxDOT personnel statewide, local law enforcement and other first responders daily.  In this role, you will:- Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.- Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.- Log potential and confirmed incidents, construction and maintenance closures using ITS software.- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.- Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information- Complete the initial and “on-the-job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager. 
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-Austin
Telework
No - Teleworking not available for this position

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