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ID 48306
Work Location CA-ON-Mississauga
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 48305
Work Location CA-ON-Whitby
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oshawa
Telework
No - Teleworking not available for this position
ID 47105
Work Location US-CA-Mather
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Mather, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft- Issuing landing/takeoff instructions- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties-  Coordinating with and issuing instructions to airport vehicles and personne-  Maintaining and disseminating records of daily operations- Other duties as assigned The rate of pay for this position is $33.97 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Mather
Telework
No - Teleworking not available for this position
ID 47103
Work Location US-WY-Jackson
Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Jackson Hole, WY! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.- Supervising- Scheduling- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assigned The rate of pay for this position is $33.84 per hour. Additional housing stipend available.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WY-Jackson
Telework
No - Teleworking not available for this position
ID 46829
Work Location US-CA-Chico
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Chico, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $33.97 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Chico
Telework
No - Teleworking not available for this position
ID 46826
Work Location US-CO-Watkins
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Watkins, CO! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! In compliance with Colorado's Equal Pay for Equal Work Act, the rate of pay for this position is $33.21 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Watkins
Telework
No - Teleworking not available for this position
ID 46764
Work Location US-CA-Atwater
Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Atwater, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assignedThe rate of pay for this position is $33.84 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Atwater
Telework
No - Teleworking not available for this position
ID 46671
Work Location US-CA-Redding
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Redding, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 12 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft- Issuing landing/takeoff instructions- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity-  Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned Prior to being considered for this position, applicants must: - Be available for work within 60 days.- Have a current FAA Class II Medical Certificate (FAA Form 8500-9).- A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/.- Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant “must have satisfactorily served as an air traffic control tower operator with a facility rating…for at least 6 months...”, or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.- A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/- Be eligible to work for Serco under the Federal Immigration Laws- Verify education and employment references from previous employer(s) including release of drug and alcohol records.- Receive a negative result on a pre-employment drug screen.- Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.- Establish proof of identity and eligibility to work in the United States. The rate of pay for this position is $33.97 per hour. 
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Redding
Telework
No - Teleworking not available for this position
ID 46498
Work Location US-CA-Oxnard
Are you an air traffic controller or manager looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Oxnard, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.- Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $38.89 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Oxnard
Telework
No - Teleworking not available for this position
ID 40700
Work Location US-CA-Oxnard
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Oxnard, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties-  Coordinating with and issuing instructions to airport vehicles and personnel-  Maintaining and disseminating records of daily operation-  Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $35.36 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Oxnard
Telework
No - Teleworking not available for this position
ID 40522
Work Location US-AK-King Salmon
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in King Salmon, AK! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other - sources.-  Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  The rate of pay for this position is $33.87 per hour. Generous Cost of Living Allowance (COLA) provided. COLA is paid as a percentage of the hourly rate for all hours worked. Relocation allowance provide.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-AK-King Salmon
Telework
No - Teleworking not available for this position
ID 48346
Work Location US-WA-Oak Harbor
The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program’s mission is to design, procure, integrate, install and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters. The NAVFAC AT/FP Ashore Sustainment Program is executed by the NAVFAC AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC) and NAVFAC regional Facilities Engineering Commands (FECs). The primary goal of the NAVFAC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain NAVFAC AT/FP Ashore Program Systems in accordance with their operational requirements. This is a telecommute position, but you will be required to report onsite daily. Work is generally performed onsite where working conditions may vary. This position is based out of Whidbey Island WashingtonIn support of this effort the Field Service Engineer (FSE) you responsibilities include:- Installs, troubleshoots, and maintains products/equipment including alarms, naval munitions, giant voice, cameras, intrusion detection, emergency operation centers, regional dispatch centers, gates, wide area alert, indoor voice, enterprise land mobile radio, dispatch activities, and support for regional and emergency operation centers as needed. - Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. - Will be relied upon to determine and recommend which products or services best fit the customers' needs. 
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-WA-Whidbey Island
Telework
No - Teleworking not available for this position
ID 48386
Work Location US-DC-Washington
Position Summary If you love high profile and challenging programing projects supporting the US Navy and Commercial Customers - Serco has a great opportunity for you! Serco is seeking a Management Analyst to provide administrative and analytical support for various projects to the Director of Industrial Assessment; a new directorate that reports directly to the Flag Officer assigned as Director of Ship Maintenance and Modernization.  You will be a part of a nice size team that works closely with our Customer and other Serco teams to deliver quality systems. Bernerd Zwahlen has led this team for more than 5 years; he possesses 20 years of experience supporting shipyard modernization; and is a Navy veteran. This team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. The Management Analyst will provides administrative and analytical support for various projects to the Director of Industrial Assessment; a new directorate that reports directly to the Flag Officer assigned as Director of Ship Maintenance and Modernization. In this role you will:- Develop and maintain Microsoft Office based products to manage and analyze data related to Ship Maintenance and Modernization processes. - Assist the Director and Deputy Director in the development of informational and decisional program briefs.- Review external reports and assists with the analysis of performance related data supporting industrial assessment of the Surface Ship Repair Private Sector.- Manage and track financial and budgetary requirements of approximately $2 million.- Manage and track calendar events and assists with the Directorate’s schedule control.- Assist in the management of the Directorate’s Travel Requirements and Travel Budget.- Assist in the day-to-day operations of the Industrial Assessment Directorate.- Maintain a comprehensive file archive in order to respond to requests for information and data calls. - Perform other general administrative duties as assigned.- Coordinate with the Commander of the Navy Regional Maintenance Center (CNRMC) on task accomplishments.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
Telework
No - Teleworking not available for this position
ID 48302
Work Location CA-ON-Guelph
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Guelph
Telework
No - Teleworking not available for this position
ID 48390
Work Location US-CO-Peterson AFB
Senior Systems Administrator- Colorado Springs, CO Serco has been trusted to deliver critical support services and operate sensitive facilities by military organizations in the US and around the world. We have deep expertise in delivering defense services. At Serco, we recognize that it takes a diverse workforce with unique talents and perspectives to help address and resolve the challenges our customers face. We invite you to explore the career options available at Serco and to consider becoming a part of our dynamic team. Serco is looking for a Sr. Systems Administrator in Colorado Springs, CO to provide Functional System Administrator (FSA) Operations and Maintenance (O&M) services for all United States Space Force (USSF) Enterprise Information Services (EIS) environments.   In this role, you will:- Maintains the EIS server environments to provide required availability. - Applies approved and tested patches to the EIS environments. - Reviews error logs on all servers daily. - Performs daily system and serviceability tests. - Performs database maintenance as needed. - Monitors system performance as well as Structured Query Language (SQL) operations and performance. - Brings SQL servers into and out of service in clustered environments andfront-end servers in and out of load balance as needed. - Repairs/rebuilds SharePoint servers as needed. - Submits and coordinates all system-level change requests; and remediates Classified Spills on the SharePoint systems. - Tests patches and changes in the EIS USSF Laboratory/Data Center prior to application on the live systems. - Applies patches and changes to the SharePoint environments as needed.  Provides SharePoint Notification Banners with USSF EIS information as needed; provides technical updates and issues e-mail notifications to the USSF EIS users. - Supports the Tier 2 Service Desk during system-level outages/service interruptions.
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-CO-Peterson AFB
Telework
No - Teleworking not available for this position
ID 48376
Work Location CA-ON-Newmarket
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Newmarket
Telework
No - Teleworking not available for this position
ID 46899
Work Location Diego Garcia
As the Mission Maintenance Technician in Diego Garcia, Serco North America, in conjunction with the newly formed United States Space Force (USSF), are responsible for tracking all man-made objects in orbit. This mission is vital to keeping existing satellites safe and to provide critical information to organizations launching new satellites in the future. One of the assets USSF uses to accomplish this mission is the Ground-based Electro Optical Deep Space Surveillance (GEODSS) System. This optical sensor is employed at three (3) different locations around the world (White Sands Missile Range, New Mexico; Diego Garcia, British Indian Ocean Territory; and Maui, Hawaii) and helps track the objects in deep space orbit (altitude of 10,000 to 45,000 km). Come join the team that provides this service to United States. You will help operate and maintain three (3), one-meter telescopes equipped with highly sensitive digital cameras. You’ll respond to Government tasking to obtain metric observations of specific objects daily and help maintain the sensors, support equipment, and the facility that houses it at Detachment 2, Naval Support Facility in Diego Garcia, British Indian Ocean Territory (BIOT). As the Mission Maintenance Technician at Diego Garcia, your duties and responsibilities (include but is not limited to):- Complete all actions necessary to assure optical sensor comm-electronics systems are serviceable, safely operable, and properly configured to meet mission requirements and system readiness.- Perform inspections, repairs, modifications, analyses, and other maintenance-related tasks.- Maintain logs, records, inspection forms, and MIS reflecting equipment status, inspections and maintenance performed; Request depot level maintenance when the maintenance required is beyond the scope, capability, and authorization given.- Report equipment circuit operational capability status changes for all system outages as they occur.- Input Maintenance Data Collection data and other data into the government Integrated Maintenance Data System.- Maintain, calibrate and repair comm-electronic equipment, including upgrades and modifications.- Schedule maintenance downtime: Document scheduled and unscheduled maintenance events.- Comply with and respond to Technical, Field Change and Engineering Change orders.- Determine repairable status of failed assets and restore serviceability.- Maintain Configuration Control.- Maintain equipment IAW Technical Orders to minimize the effects of corrosion on comm-electronic equipment.- Implement, document and practice maintenance safety procedures.- Support troubleshooting/coordination and reporting of long-haul circuit outages.- Assist with development of Operating Instructions, implement on-site quality program.- Act as Test, Measurement and Diagnostic Equipment custodian.- Maintain/repair physical security equipment.- Transport classified material as necessary.- Assist other Space Sensor Program sites as needed.This is a unique worksite, so being a part of the Serco-NA GEODSS Team, you will be offered Special Incentives:- Free Internet,- Meal allowances,- Competitive salaries,- Retention Bonus,- Paid Time-Off, and many more.
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IO-Diego Garcia
Telework
No - Teleworking not available for this position
ID 48388
Work Location US-IA-N/A
If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you! As a Senior Logistics Technical Expert, you will be on a team that is evaluating and managing the delivery of new amphibious ships and landing craft to the fleet. You will work closely with Government and commercial logistics professionals as well as commercial shipbuilders and Government Furnished Equipment (GFE) Participating Acquisition Resource Managers (PARMs). Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors and marines.In this position you must be able to obtain and maintain an active SECRET level security clearance.Serco supports the US Navy as a prime contractor providing amphibious warfare and expeditionary professional support services. Our Amphibious Warfare Operation provides critical services to nearly all US Navy amphibious ships and craft.In this role, you will:- Works as an individual consultant to develop program objectives and manage program execution.- Expertise and work efforts are focused on the analysis of the customer's business goals, objectives, needs and the general business environment to solve logistical problems.- Provides technical expertise in the review of Technical Manuals (TM), Engineering Change Requests (ECR), Preliminary Engineering Change Proposals (PECP), Integrated Logistics Support (ILS) Checklists, the validation process, technical writing, and other intrinsic ILS support.- Prepares and presents technical data and briefings.- Duties may be performed at customer's site; however, this position is a remote billet.- Performs business development.- Familiar with a variety of the field's concepts, practices, and procedures.- Relies on experience and judgment to plan and accomplish goals.- Performs a variety of complicated tasks.- Leads and directs the work of others including providing mentorship to the team leader.- A wide degree of creativity and latitude is expected.
Category
Logistics
Position Type
Part-Time
Security Clearance
Secret
Recruiting Location : Location
US-IA-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 48366
Work Location CA-ON-Thunder Bay
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Thunder Bay
Telework
No - Teleworking not available for this position
ID 48372
Work Location CA-ON-Chatham
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Chatham
Telework
No - Teleworking not available for this position
ID 48370
Work Location CA-ON-Toronto
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Downsview
Telework
No - Teleworking not available for this position
ID 48368
Work Location CA-ON-Scarborough
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Scarborough
Telework
No - Teleworking not available for this position
ID 48378
Work Location US-CA-Hawthorne
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Hawthorne, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $36.42 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Hawthorne
Telework
No - Teleworking not available for this position
ID 48381
Work Location US-MS-Stennis Space Center
Are you in search of a PART-TIME opportunity that will provide great reward in Stennis Space Center, MS? Serco’s Maritime Engineering, Technology and Sustainment (METS) business unit may be the place for you!  We employ a team of Autonomous Maritime System (AMS) experts based out of Panama City, FL. Our mission is to provide our nation’s sailors with access to cutting edge technology by providing research and development (R&D), prototype integration, and testing and evaluation (T&E) services in maritime environments to include littoral (coastal and riverine) regions along with offshore testing in areas such as the Gulf of Mexico. This opportunity will be seat in the Stennis Space Center, MS. This position is contingent upon your ability to maintain your SECRET level DoD clearance.  Our management staff includes Ephraim McGhee, Sr. Program Manager/Site Lead with over 13 years of DoD contracting/oil and gas industry experience. We welcome talent with skillsets in the platforms we specialize in to provide unique service offerings to our warfighters as they develop, test, and implement autonomous systems to meet critical mission objectives. As the Lead Naval Logistics Analyst, you will perform complex logistics activities in support of the Naval Oceanographic Office (NAVO) within established procedures including data management, shipping & receiving, inventory control and supply maintenance out of the Stennis Space Center, MS location. In this role, you will:- Receive inbound materials and updates Enterprise Resource Planning (ERP) databases containing tracking information to include pricing and part numbers.- Populate required DoD documentation for shipping & receiving activities.- Coordinate with Serco procurements and acquisition analyst team for inbound shipment planning.- Facilitate final delivery to end user customers at NAVO facilities.- Prepare related reports and documentation per NAVO customer request.  - Responsible for managing an offsite warehouse and tracking movement of inventory. - Verify shipping records on incoming and outgoing shipments with bills, invoices, or other records. - Verify materials received are as ordered in relation to quantity and part number.- Prepare all necessary shipment documentation, such as: Bill of Ladings, Pallet Labels, and Packing Lists.- Collect data metrics for order dates, lead time, and delivery.- Work cooperatively with cross functional teams on daily activities.- Perform additional duties and responsibilities as assigned.
Category
Navy
Position Type
Part-Time
Security Clearance
Secret
Recruiting Location : Location
US-MS-Stennis Space Center
Telework
No - Teleworking not available for this position
ID 48345
Work Location US-VA-Herndon
Exciting Cloud Architect Opportunity at Serco! Serco-NA is seeking a Cloud Architect to join the Solution Architecture team, providing thought leadership to both industry peers and across a global organization focused on solving mission-critical challenges, leveraging innovative patterns and leading-edge technology.  Reporting to the Chief Architect, you will play a critical role in the technical leadership for initiatives in cloud computing and automation, defining and articulating a cloud-first architecture and implementation strategy across key areas involving data protection, application virtualization, and elastic scalability.  Serco provides the latitude to learn and develop through meaningful experiences that have a direct and tangible impact on our employees. We take pride in providing the highest quality service and helping others find and build careers at Serco. Our passion for people has resulted in Serco being named Forbes ‘Best Large Employer’ and ‘Best Employer for Women’, and most recently NAVEX Global 2021 Excellence in Corporate Culture Impact. Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. This is an example of one of the key programs you will be supporting in this role as well as other enterprise needs.  In addition, you will: - Lead daily discussions and JAD sessions following the AWS Well-Architected Framework, demonstrating the ability to identify which AWS services meet given technical requirements, as well as to define technical requirements AWS-based applications.- Specify and validate platform services, tools, and systems thinking as part of architectural leadership and best practices, ensuring that critical applications are designed and optimized for high availability and disaster recovery.- Perform analysis and design for complex software systems environments, leveraging the knowledge of cloud services and microservices development, as well as the ability to identify, define, and communicate design tradeoffs.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 48329
Work Location US-VA-Herndon
Exciting Cloud Architect Opportunity at Serco! Serco-NA is seeking a Cloud Architect to join the Solution Architecture team, providing thought leadership to both industry peers and across a global organization focused on solving mission-critical challenges, leveraging innovative patterns and leading-edge technology.  Reporting to the Chief Architect, you will play a critical role in the technical leadership for initiatives in cloud computing and automation, defining and articulating a cloud-first architecture and implementation strategy across key areas involving data protection, application virtualization, and elastic scalability.  Serco provides the latitude to learn and develop through meaningful experiences that have a direct and tangible impact on our employees. We take pride in providing the highest quality service and helping others find and build careers at Serco. Our passion for people has resulted in Serco being named Forbes ‘Best Large Employer’ and ‘Best Employer for Women’, and most recently NAVEX Global 2021 Excellence in Corporate Culture Impact. Serco supports the Centers for Medicare & Medicaid Services, a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state governments to continue supporting eligibility determinations for consumers purchasing health insurance through the Federal Health Insurance Exchanges. This is an example of one of the key programs you will be supporting in this role as well as other enterprise needs.  In addition, you will: - Lead daily discussions and JAD sessions following the AWS Well-Architected Framework, demonstrating the ability to identify which AWS services meet given technical requirements, as well as to define technical requirements AWS-based applications.- Specify and validate platform services, tools, and systems thinking as part of architectural leadership and best practices, ensuring that critical applications are designed and optimized for high availability and disaster recovery.- Perform analysis and design for complex software systems environments, leveraging the knowledge of cloud services and microservices development, as well as the ability to identify, define, and communicate design tradeoffs.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 47102
Work Location US-CO-Loveland
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Fort Collins, CO! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 12 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft- Issuing landing/takeoff instructions- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned Prior to being considered for this position, applicants must: - Be available for work within 60 days.- Have a current FAA Class II Medical Certificate (FAA Form 8500-9).- A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/.- Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant “must have satisfactorily served as an air traffic control tower operator with a facility rating…for at least 6 months...”, or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.- A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/- Be eligible to work for Serco under the Federal Immigration Laws- Verify education and employment references from previous employer(s) including release of drug and alcohol records.- Receive a negative result on a pre-employment drug screen.- Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.- Establish proof of identity and eligibility to work in the United States. In compliance with Colorado's Equal Pay for Equal Work Act, the rate of pay for this position is $33.21 per hour. 
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Loveland
Telework
No - Teleworking not available for this position
ID 48361
Work Location US-WA-Walla Walla
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Walla Walla, WA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 11 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations- Other duties as assigned  If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $30.75 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-WA-Walla Walla
Telework
No - Teleworking not available for this position
ID 48375
Work Location US-DC-Washington
Project-Program Manager for IO&P If you love high profile and challenging projects, Serco has a great opportunity for you!  This Project-Program Manager for IO&P will be on a dynamic team located at the Pentagon.   Bring your expertise and collaborative skills to make an impact towards our client. You will be project and team lead providing management and support to the Office for International Outreach and Policy (IO&P) within the Office of the Under Secretary of Defense for Research and Engineering (OUSD(R&E)).  IO&P is responsible for providing support to any bilateral engagement that has a science and technology (S&T) related function; however, major portfolios include the North Atlantic Treaty Organization’s (NATO) Science and Technology Office (STO) and The Technical Cooperation Program (TTCP) as well as bilateral engagements with Australia, Canada, India, Japan, New Zealand, Republic of Korea, and the United Kingdom.  In this role, you will:- Supervise, lead and mentor a team of Analysts in supporting OSD customer. - Plan and execute meetings or events between senior U.S. officials and their international counterparts.  Support includes coordinating logistics (e.g., requesting access to military installations, coordinating clearances and foreign visit requests, parking for visiting personnel, etc.) for meeting delegate(s); preparing agendas; drafting read ahead information (e.g., background briefings, issue papers, decisions papers, etc.); and draft comprehensive meeting minutes or reports.- Write and maintain country papers.  Country paper content includes S&T priority areas and/or specialized capabilities within a specified country; governmental and defense organizational structures within a specified country; delineating the relationship between that country’s Defense S&T community and the U.S.; the international armaments cooperative relationship between the specified country and the U.S.; and maintain a record of contact between OUSD(R&E) senior leadership and the specified country. - Act as action officers in assigned geographic area of responsibility.  Support includes liaising with the appropriate counterparts in the Services, Office of the Under Secretary of Defense (OUSD) for Policy (OUSD(P)), Acquisition and Sustainment (OUSD(A&S)); coordinating with country-specific action officers to ensure actions are completed between major engagement meetings; and coordinating with the appropriate technical personnel within OUSD(R&E) to complete outstanding actions between major engagement meetings.- Maintain situational awareness of S&T cooperative activities in assigned geographic area of responsibility and liaising with technical subject matter experts within OUSD(R&E) as well as counterparts in the Services, Office of the Under Secretary of Defense (OUSD) for Policy (OUSD(P)), Acquisition and Sustainment (OUSD(A&S)), and Intelligence (OUSD(I)).- Liaise with the International Cooperation Office (ICO) within the Office of the Under Secretary of Defense for Acquisition and Sustainment (OUSD(A&S)) to develop Memorandum of Understanding (MOU), Project Arrangement/Project Agreement (PA), Equipment and Material Transfer Arrangements (E&MTA), Working Group Terms of Reference (TOR), and/or Designated Disclosure Authority Letters (DDL), and OUSD(R&E) assessment of proposed international armaments engagement agreements.- Provide support in clearing OUSD(R&E) presentations with the OUSD(A&S) Foreign Disclosure Office (FDO), assisting OUSD(R&E) or Service representatives in exchanging information under OUSD(R&E) led forums, and/or responding to questions from OUSD(R&E) personnel or Service representatives in any international cooperation question, as needed.- Conduct data extraction from the DoD International Agreements Database on either a specific country or technical topic.- Establish and maintain IO&P external outreach tools to include the OUSD(R&E) international website, briefing cards, and overview presentations.- Work with OUSD(R&E) travel planners to set-up international travel and coordinate appropriate country/security clearances for major OUSD(R&E) international engagements, as needed/applicable.- Serve as the point of contact for Washington-based Defense Multifocal meetings.  As the point of contact, synchronize activities between OUSD(R&E) initiatives and representatives from all the participating organizations/nations; and coordinate intelligence threat briefings at appropriate international events with the Chief Technical and Science Intelligence (CSTI) representatives, and the Office of the Assistant Secretary of Defense for Intelligence (OUSD(I)).- Specific to TTCP support, act as the U.S. Executive Officer as well as provide direct support to the U.S. Principal, the U.S. Deputy, the U.S. National Representatives, and the applicable Group Executive Chair(s).  Support includes providing advice and recommendations for the management and execution of TTCP; developing proposals and implement plans to improve management procedures and process efficiencies within TTCP; conduct analysis of TTCP strategic initiatives and provide recommendations for improvement; planning, preparation, and execution of U.S. participation in TTCP meetings, and events (e.g., the Principals annual meeting and teleconferences, Washington Staff meetings, EC College teleconferences, Group-level meetings, etc.); drafting the EC College Newsletter; and planning the TTCP U.S. Award Ceremony.- Specific to NATO STO support, provide support to the U.S. Science and Technology Board (STB) members, the U.S. Voting Panel members, and the U.S. National Coordinator.  Support includes coordinating quarterly update meetings, prepare senior U.S. leadership before STB meetings, assess, and evaluate documents and/presentations (e.g., technical reports, etc.) before submitting to the U.S. NATO National Coordinator for approval, and coordinate with the appropriate organizations for U.S. appointments to NATO STO technical panels.   
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Top Secret
Recruiting Location : Location
US-DC-Washington
Telework
No - Teleworking not available for this position
ID 48330
Work Location US-DC-Washington Navy Yard
Submarine Acquisition (SWS) Test and Evaluation Manager If you seek an important and challenging position supporting the US Navy’s #1 acquisition program, Serco has a great opportunity for you!  Serco is seeking a highly talented individual with working experience of SSBN Strategic Weapon Systems to support systems Test and Evaluation.  This position will part of a dynamic team supporting Serco’s customer in Team Submarine, working onsite at the Washington Navy Yard in Washington, D.C.  This is an excellent opportunity for a senior SSBN missile technician or former weapons officer. Bring your technical expertise and collaboration skills to make an impact supporting our national security and the safety of our sailors.  Serco supports Naval Sea Systems Command as a prime contractor providing programmatic, logistical, business, and financial management, and technical and engineering support to the various program offices in Team Submarine.  Our team facilitates design, testing, acquisition, delivery and support of submarine platforms and systems. A SECRET Clearance is required to be considered for this position.  You will be part of a 40-member team that works closely with the customer and other Serco teams to deliver quality systems.  John Cottingham, www.linkedin.com/in/johnmcottingham , a Navy veteran with over 20 years of operational experience in submarines, leads Serco’s support of this program.  The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. In this role, you will:- Provide direct support to the APM for Test and Evaluation- Participate in developmental testing and red-team reviews of submarine SWS components- Facilitate timely decisions in the review and adjudication of all design products and written correspondence by the appropriate NAVSEA technical stakeholders, COMOPTEVFOR, Strategic Systems Programs (SSP), UK, Navy Field Activities in accordance with Ship Specifications to meet commitment completion dates- Interface with stakeholders to generate documentation, letters, and packages for official release- Track and report the status of commitments.  Attend weekly commitment and other applicable meetings- Coordinate with other stakeholders to ensure integration interfaces are identified and resolved- Other duties as assigned
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington Navy Yard
Telework
No - Teleworking not available for this position
ID 47773
Work Location US-OH-Euclid
If you love a high profile and fast paced environment, then Serco has a great opportunity for you!  The Personal Computer Support Technician will be on a dynamic team and providing a variety of information technology support on the PBGC- Field Office Support Services contract.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 10+ member team responsible for providng technical support in the day-to-day efforts of the Field Office Support Services site. You will provide technical support, guidance and oversight to end-users and staff.    In the Personal Computer Support Tech role, you will:- Provide technical support and guidance to end-users and staff- Installs, configures, and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.- Assist with testing/validating IT infrastructure change and provide input on infrastructure performance- Re-image desktop and laptop operating systems per instructions from the client upon request- Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required- Acts as a technical resource in assisting staff to resolve problems with equipment and data- Works as part of a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required- Assists staff in the use of standard business and administrative software, including Microsoft products as well as assigned IT equipment; provide instruction or written documentation where required- Ensures the protection of systems and data including Personally Identifiable Information (PII)- Contribute to the physical security of the worksite by helping to monitor staff and visitors in order to prevent and deter unlawful removal of or tampering with, Government property or PII- Provide registrar and activator services utilizing the USAccess system. Enrollments consists of ID verification, scanning ID documents, taking a photograph and capturing fingerprints- Receive delivery of client’s equipment, parts and supplies shipped to the locations as well as ship back any faulty equipment or excess supplies- Coordinate with local facilities support requirements as required by the client.- Maintain inventory records of all assets- Performs other duties of a similar nature as needed. During the Pandemic,working remote is an option.  However, you will be required to work onsite at the Euclid, Ohio location (on occastion), once safety restrictions are lifted.   
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 48383
Work Location US-OH-Euclid
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Benefits Administrator will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, Ohio. location.  Bring your expertise and collaborative skills to make an impact toward servicing our retirees.  Serco supports the Pensions Benefits Guaranty Corporation (PBGC), which protects the retirement security of over 35 million Americans in multiemployer pension plans.  Serco and PBGC's goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits.  You will be part of a 40 + members team of Customer Service Representatives, Benefits Administrators and General Clerks that work closely with the customers and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work.  In the Benefits Administrator role you will: - Perform routine entry level benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, QDROs, POAs, and other documents,- Enter data into PBGC systems of record.- Conduct research for participant issues;- Support payment recovery and benefit payment processing activities- Issue of benefit determination letters and authorizing benefit payments- Conduct quality reviews to ensure work meets quality standards and handes complex or sensitive case processing or customer matters.- Have knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.- Ensure work is processed in a timely fashion according to the requirements of the specific business function assignment.- Communicate effectively both orally and in writing with the PBGC points of contact to provide and obtain relevant information.- Work under immediate supervision and reports to a supervisor.- Relie on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.- Have strong customer service skills.- Be self-motivated, have a dynamic work ethic to ensure maximum customer satisfaction is delivered.- Have knowledge and experience of computer applications, including MS Office, and/or business office systems.- Be able to multi-task and prioritize competing deadlines.- Handle difficult and sensitive situations, using sound and independent judgment within general policies and guidelines.- Communicate effectively with co-workers, superiors, the general public, and others sufficient to exchange or convey information.Due to the pandemic situation, candidates may be able to work remotely. However, on site work will be required at the Euclid, Ohio location once safety restrictions are lifted.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 47064
Work Location US-PA-Montoursville
Join Serco as a 1st shift Diesel Technician in Montoursville, PA! Serco supports a large utility fleet operation diagnosing and repairing light, medium and heavy duty diesel trucks and various other construction, GSE and utility specific equipment.  Schedule will be full time Monday through Friday. This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. In this role, you will:- Operate automotive & diesel vehicles and construction and material handling equipment.- Inspect, diagnose and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform PA state inspections and manufacturer recommended services- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports and planned maintenance
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-PA-Montoursville
Telework
No - Teleworking not available for this position
ID 48335
Work Location US-TN-Millington
Serco supports the Navy Personnel Command (NPC) by recruiting the best quality men and women from the diverse population of our country.  Our team takes care of our Nation’s Sailors (Active, Reserve and Retired) by building and maintaining their Official Military Personnel Files (OMPF).  These files are critical to a Sailor’s promotions, benefits, and awards.  The Office Clerk I will support offices within Navy Personnel Command (NPC) PERS-3 by maintaining and providing complete and accurate personnel records and records-related information to authorized users throughout the Navy and other federal agencies. This position is responsible for complete and accurate document creation, filing, duplication, and routing, as assigned by the supervisor. Daily support includes scanning documents using high-speed scanners, flatbed scanners, and/or microfiche readers/scanners to include non-standard size documents such as photos, college transcripts, and/or microfiche in accordance with the SOP. This work involves handling proper handling of Personally Identifiable Information (PII). In this role, you will receive basic training and be a part of a team which:- Accepts correspondence from Fleet and support commands from around the country- Prepares, Validates and Verifies documents for completeness, accuracy and suitability.  Then scans them for entry into a Sailor’s OMPF- Follows strict guidelines in protecting the Sailor’s Personally Identifiable Information (PII)
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-TN-Millington
Telework
No - Teleworking not available for this position
ID 48355
Work Location US-CA-San Diego
Join an exciting team developing Surface Training Readiness Management Systems (STRMS) program as a joint effort between NAVSEA and SURFPAC.   This individual will be spearheading a new effort to consolidate training data to improve fleet training and readiness for NAVSEA and the Fleet. Experienced Database Architect sought to support PMS 339 Surface Training Readiness Management Systems (STRMS) program in the planning, development and management of an automated tool enabling collection and analysis of data supporting training effectiveness.  Directly supports Senior Staff personnel by investigating, consolidating, and providing recommended solutions for training issues affecting Surface and Expeditionary Fleet readiness.  The Analyst’s primary function will be support toward implementation of a viable Surface and Expeditionary Training Feedback process that will be iterated and matured through lessons learned.  Duties and Responsibilities - Identify areas where data can be used to improve organizational activities; proposing and implementing innovative data solutions to support applicable Surface Warfare Enterprise (SWE) stakeholders in reaching informed surface Navy training investment decisions.- Supports Senior TYCOM Staff in implementing viable surface force training automated decision support systems.- Designs, Builds, and maintains data models, translating and visualizing data to meet operational needs; supports feature engineering development and data cross validation.- Supports development of a Surface Training and Readiness Management System ENABLING TOOL that supports management and collection of ship focused operator and maintainer performance data and support training effectiveness assessments.- Participate in the testing process through test review and analysis, test witnessing and certification.- Provides information assurance Subject Matter Expertise and recommend system enhancements to improve Information Security deficiencies.- Ability to effectively translate and communicate technical details to senior leadership.- Assist in the integration of new technology, design concepts, and systems to improve sharing, collection, and analysis of data with Ready Relevant Learning program requirements.- Supports development and execution of overall STRMS objectives. Establishes and monitors standards for the quality of programs and documents.  Assists in the resolution of project and program priorities.  Assures quality control throughout all contract activities.- Performs additional duties and responsibilities as assigned.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 48352
Work Location US-CA-San Diego
Marine Electrician III - San Diego, CA As the Marine Electrician III, you will work on a team supporting cabling, equipment, and C5ISR system installations.  You will join, fabricate, and assemble various electromechanical and electronic assemblies by applying appropriate safety techniques and the work is performed onboard U.S. Naval Ships and military installations. This position will be based in San Diego, CA.  You will play a critical role in ensuring that successful and safe work is performed onboard U.S. Naval Ships and our Military installations which is vital to our Mission to protect and serve our Military. As the Marine Electrician III, you will perform the following typical tasks:- Receive initial instructions, equipment requirements, and advice from supervisor or engineer as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with instructions including troubleshooting and correcting malfunctions.- Conduct various tests or experiments which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.  - Perform assignments that are not completely standardized or prescribed such as: Construct’s components, subunits, or simple models or adapts standard equipment. - Gather and maintains specified records of engineering data such as tests, drawings, etc.; performs computations by substituting numbers in specified formulas; plots data and draws simple curves and graphs.- Perform simple or routine tasks or tests such as tensile or hardness tests; operates and adjusts simple test equipment; records test data. - Rely on your experience and judgment to plan and accomplish goals and you will typically report to a supervisor in a safe work environment. 
Category
Engineering
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 48280
Work Location CA-ON-Toronto
If you enjoy working in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job: Responsible for troubleshooting all system and network related problems while working jointly with the other Application SMEs. This position will be working closely with infrastructure team and with our cloud/hosting providers in supporting mission-critical systems and network environment. Responsible for troubleshooting and resolving all system related problems. This position will be also responsible for the configuration, deployment and management of servers located at multiple Data centres. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment. Primary Duties and Responsibilities:- Define IT Road map for overall Systems (Servers, OS, environment)- Manage the overall Data centre operations related with all systems including Servers, UCS, etc- VMware, V centre environment, able to configure, configure, deploy and manage - Windows servers environment (2012 R2, 2016) configure, deployment and management - Redhat RHEL 7.9, 8.x servers configure, deploy and manage - F5 Load balancing day to day management, troubleshooting- Kace system management for end Points - Management of EMC Data Domain backup systems using Avamar - Management of EMC Unity Storage solution - Manage Cisco AMP- Manage Cisco Tetration - Symantec AV server management - SIEM related tasks management - Supporting Cisco Firepower firewalls- Supporting Cisco 9K switches - Troubleshoot system / network issues, and provide Root Cause Analysis (RCA) working effectivity with partners and while collaborating with other IT streams.- Test and deploy necessary fixes and system/network upgrades in collaboration with partners and IT Support - Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures - Provide off-hour support to avoid any service impact to the customer.- Test and deploy necessary fixes and application upgrades in collaboration with partners. Off-hour support will be required to avoid any service impact to the customer. - Write manuals for users to describe functionality, installation, and standard operating procedures.- Participate in team-based projects, many of which may be matrix managed.- Provide end-user support when required- Provide end-point support including but not limited to desktops, laptops, AIO, tablets & KIOSKs- Perform other technical duties as assigned.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
No - Teleworking not available for this position
ID 48276
Work Location CA-ON-Toronto
If you enjoy working in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:This role will lead the network team supporting program overall Networking and associated system needs. Responsible for overall network service delivery including but not limited to Data centre, site networks, troubleshooting all system and network related problems while working jointly with the other Application SMEs. This position will be working closely with Servers team and with our cloud/hosting providers in supporting mission-critical systems and network environment. This role will also manage the team of Network admins in the team.  Responsible for troubleshooting and resolving all system/Network related problems. This position will be also responsible for the configuration, deployment and management of network systems located at multiple Data centres and site offices throughout the province. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment. Primary Duties and Responsibilities:- Define IT Road map for overall Network Systems (LAN, WAN, Switches, Routers, FW, security systems, SIEM)- Manage the overall Data centre operations related with all network systems including Routers, 9K switches, firewalls, F5 Load balancer, Rack etc. - Cisco firewall (Firepower), config, deploy and management - Palo Alto firewall, config, deploy and management - 9K switches and other Cisco switches config, deploy and management - Cisco Hyperflex Environment, networking piece management- F5 Load Balance config, deploy and management - Manage the MPLS Service provider, site links, LAN, WAN etc - Ensure network availability to 99.9% for critical business operations - VIP Symantec config, deploy and management - Manage Cisco AMP- Manage Cisco Tetration - Symantec AV server management - SIEM related tasks management - Troubleshoot system / network issues, and provide Root Cause Analysis (RCA) working effectivity with partners and while collaborating with other IT streams.- Test and deploy necessary fixes and system/network upgrades in collaboration with partners and IT Support - Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures - Provide off-hour support to avoid any service impact to the customer.- Test and deploy necessary fixes and application upgrades in collaboration with partners. Off-hour support will be required to avoid any service impact to the customer. - Write manuals for users to describe functionality, installation, and standard operating procedures.- Participate in team-based projects, many of which may be matrix managed.- Provide end-user support when required- Provide end-point support including but not limited to desktops, laptops, AIO, tablets & KIOSKs- Perform other technical duties as assigned.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
No - Teleworking not available for this position
ID 48279
Work Location CA-ON-Toronto
If you enjoy working in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job: Responsible for troubleshooting all system and network related problems while working jointly with the other Application SMEs. This position will be working closely with infrastructure team and with our cloud/hosting providers in supporting mission-critical systems and network environment. Responsible for troubleshooting and resolving all system related problems. This position will be also responsible for the configuration, deployment and management of servers located at multiple Data centres. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment. Primary Duties and Responsibilities:- VMware, V centre environment, able to configure, configure, deploy and manage - Windows servers environment (2012 R2, 2016) configure, deployment and management - Redhat RHEL 7.9, 8.x servers configure, deploy and manage - F5 Load balancing day to day management, troubleshooting- Kace system management for end Points - Symantec AV server management - SIEM related tasks management - Troubleshoot system / network issues, and provide Root Cause Analysis (RCA) working effectivity with partners and while collaborating with other IT streams.- Test and deploy necessary fixes and system/network upgrades in collaboration with partners and IT Support - Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures - Provide off-hour support to avoid any service impact to the customer.- Test and deploy necessary fixes and application upgrades in collaboration with partners. Off-hour support will be required to avoid any service impact to the customer. - Write manuals for users to describe functionality, installation, and standard operating procedures.- Participate in team-based projects, many of which may be matrix managed.- Provide end-user support when required- Provide end-point support including but not limited to desktops, laptops, AIO, tablets & KIOSKs- Perform other technical duties as assigned.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
No - Teleworking not available for this position
ID 47567
Work Location US-CA-San Diego
The Naval Information Warfare Center, Pacific (NIWC PAC) provides engineering and information technology support to Naval and Marine Corps and Joint Service component forces. They perform the procurement, installation, integration, testing and life cycle sustainment of Naval Anti-Terrorism/Force Protection (AT/FP) Electonic Surveillance Systems (ESS) at shore installations throughout the world. Systems/equipment and services are defined as equipment and/or systems that facilitate the detection, delay, deterrence, assessment, and response to terrorist events. Sustainment services include preventive and corrective maintenance, interoperability, maintenance planning, supply/logistics support, testing and evaluation, reliability and maintainability, and configuration management. This position is based out of San Diego, CA. In support of NIWCs efforts, the Project Manager (PM) will provide technical and managerial assistance on all aspects of project management from inception through completion.  You will be responsile for the following:  - The PM will conduct cost management through continual cost control and review. - This position will have business development and budgetary responsibilities and will provide expertise to the customer(s) to ensure resolution of issues. - Managing project(s) and related task orders for customer(s) with revenue ranging from $3 - $15M. - Additionally, the  PM will oversee the sustainment of AT/FP ESS products/equipment including hardware and software systems, physical security systems, Audio/Video system solutions, Electronic Harbor Security Systems, alarms, Naval Munitions, Giant Voice, cameras, emergency operation centers, regional dispatch centers, Automated Vehicle Gates, wide area alert, indoor voice, enterprise land mobile radio, dispatch activities, and support for regional and emergency operation centers as needed.  - Attends meetings and makes presentations about project status and work commitments. Ensures training of all staff members and instructs them on customer’s methods, procedures, and standards.  - Participates in long-range planning, analysis, and program design. - Participates in the planning and design of new projects as requested. - May manage a team of 20 or more employees.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 48374
Work Location US-OH-Dayton
Join Serco as a 2nd shift Diesel Mechanic in Dayton, OH!  Serco supports a large utility fleet operation diagnosing and repairing medium and heavy duty diesel trucks. You’ll be working in an OSHA compliant, well-equipped shop with excellent physical security and will be supported by an experienced team of technicians, management and parts support employees with many years of experience who can assist you with any need.  Schedule will be Monday-Friday and guaranteed 40 hours per week and the position is overtime eligible.    In this role, you will:- Operate automotive and diesel vehicles and construction and material handling equipment.- Inspect diagnose and repair bucket truck and digger derrick hydraulic systems- Perform engine, electrical and drivability diagnostics/repair.- Perform DOT inspections and manufacturer recommended services- Diagnose and repair aftertreatment systems- Provide clear and accurate information when entering work order data into a fleet maintenance system.- Be responsible for scheduling and prioritizing work derived from driver reports.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OH-Dayton
Telework
No - Teleworking not available for this position
ID 48244
Work Location US-VA-Falls Church
If you enjoy fast paced but disciplined executive level communications and public affairs, with real influence on communications strategies and messaging at the national level, this position may be for you! The Defense Health Agency (DHA) Strategic Communications Directorate integrates the research, planning, execution and evaluation of all Military Health System (MHS) public affairs and communications programs across multiple communications channels and disciplines to a wide variety of key audiences at the national and global level, including all military hospitals and clinical facilities, the Assistant Secretary of Defense for Health Affairs, the Joint Staff, the Veterans Administration, and the Congress.  The DHA Director of Communications is looking for a mid level experienced Communications or Public Relations Specialist, with experience as a writer/editor for Defense Health organizations, to create and manage health affairs content for a diverse array of media/publications.  You will partner with a creative team lead, within a larger communications organization, to identify communication requirements, create content and edit content in order to meet Military Health System strategic initiatives. Published content will be used across Military Health System strategic communications outputs for planning, media, web, and outreach/external events.  You will be part of a 40 person team that works closely with the customer, Serco teammates and other partners to deliver effective communications content.  This is an existing opportunity, and you will be joining an experience team that is firing on all cylinders. In this role you will:- Produce articles in support of MHS missions- Collaborate with the Communications Division team to inform focus area of articles, identify subject matter experts, and determine outreach to appropriate DHA staff offices or MHS component organizations- Provide support to web team for content accuracy and functionality of navigation and links on the websites- Provide developed content to respond to media stories or concerns with op-ed letters for use in public statements by MHS leadership- Use developed content to draft response to Congressional letters directed to MHS relating to the content issue 
Category
Communications/Public Relations
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Falls Church
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 48274
Work Location CA-ON-Mississauga
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada You will be part of a professional team which supports operations at all DriveTest Centers across Ontario on behalf of the Ministry of Transportation. Bring your expertise and customer service skills to this unique opportunity with DES – Driver Examination Services. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.  We are looking for dedicated individuals who desire to grow within Serco Canada and further develop their leadership skills while assisting with the management of selected DriveTest Centers. This demanding yet rewarding role requires adaptability, independent thinking, initiative, and enthusiasm. The position will suit you if you have strong interpersonal skills, creative problem-solving abilities, are dedicated to achieving goals and are eager to learn and invest in personal development.Purpose of the Job:- Assist with directing front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System etc.- Support the other Supervisors and DTC team to achieve targets and meet the Project Agreement expectations including KPI’s.Primary Duties and Responsibilities:Management and Supervision:- Support the leadership of a DriveTest Centre team including all Customer Service and Driver Examiner activities.- Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover for absences, providing technical assistance, answering questions, and resolving problems.- Reviewing work performance and delivering performance data to employees, motivating staff to work more effectively, determining training needs to improve performance, initiating strategies to correct performance.- Regularly monitor the accuracy, completeness and timeliness of customer service and Driver Examiner activities within area of responsibility.- Ensure accurate compliance with all Business Management System (BMS) processes and procedures.- Assist Centre Supervisor with various administrative tasks such as facility check lists, scheduling, stock inventory and ordering, handbook reconciliation, etc. as required.- Respond and Address customer concerns and issues in a professional and diplomatic manner within specified timelines.- Perform duties of Customer Service Agent and/or Driver Examiner as required.Competencies and Skills:- Leadership – 1 to 2 years of experience in a supervisory, acting supervisor or equivalent team leadership role. - Oral communication: ability to express oneself clearly in conversations and interactions with others.- Written communication: ability to express oneself clearly in business writing.- Fostering teamwork - The ability to (and desire) to work cooperatively with others, while providing leadership and guidance to ensure the success of all team participants.- Maximizing performance - The ability to assist with establishing performance/development goals, coaching performance, providing training, and evaluating performance.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Thoroughness- The ability to ensure that one's own work and other's work are complete and accurate. Proven track record of high performance and creating a positive and productive work environment in previous roles.- Managing work - The ability to identify priorities, manage time, effectively plan, and establish organized procedures to accomplish goals efficiently and effectively.- Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.- Personal credibility - To be perceived as responsible, reliable, and trustworthy. Health & Safety:- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre.- Ensures employees are following the H&S rules and regulations.- Assists with the scheduling and chairing of staff meetings to provide updates on the company’s overall health, safety, and environmental strategy, introduces new or revised policies and procedures and encourages staff participation in the development of improvements.   This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Check.
Category
Customer Service
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Mississauga
Telework
No - Teleworking not available for this position
ID 48314
Work Location CA-ON-Winchester
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.         
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Winchester
Telework
No - Teleworking not available for this position
ID 48311
Work Location CA-ON-Toronto
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Etobicoke
Telework
No - Teleworking not available for this position
ID 48349
Work Location CA-ON-Stoney Creek
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Stoney Creek
Telework
No - Teleworking not available for this position
ID 48320
Work Location CA-ON-Whitby
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oshawa
Telework
No - Teleworking not available for this position
ID 48319
Work Location CA-ON-Whitby
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension.   You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.  In this role, you will:- Evaluate the driving abilities of driver’s licence light vehicle applicants at the G2 and G level.- Evaluate the driving ability of applicants at the M2, M and controlled class (ABZ) level, if qualified and required.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.  
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Oshawa
Telework
No - Teleworking not available for this position
ID 48310
Work Location US-GA-Athens
Are you interested in a position in the environmental field? We are currently seeking a Field Scientist/Chemist for our Environmental Laboratory in Athens, GA. The position involves field testing and support to our air quality and performance standards group. The associate is to perform established air testing and analyses in support of the US EPA Office of Air Quality and Performance Standards. The associate performs field air testing PM2.5 PEP and NPAP audits throughout all 8 southeastern states. Efforts have emphasis on particulate monitoring and gaseous criteria pollutants (O3, CO, SO2, NOs) requiring support from PEP/NPAP-certified field scientists. Certification will be obtained through on the job training and attendance at an annual certification training conference. The applicant should anticipate field audits typically include travel with overnight and per diem weekly throughout the year for 2-5 days (with overnights)/event for each trip. The applicant should also anticipate travel (including automobile or airfare and ground transportation) with overnight and per diem for an annual 4-day recertification training/conference.He/she is responsible for the accurate and timely input of all audit and client information into the PED Database including any specific client requirements. We will provide the ideal candidate with on-the-job training. We offer a collaborative environment with opportunities for learning and expanding knowledge and skills. Duties and Responsibilities: The field scientist/chemist must work independently on administrative and technical projects assigned by the air program group leader. This work may include the following:- preparation of travel authorizations,- input and review of air quality data,- preparation of expense reports,- purchase of materials and services,- selection of audit sites,- transportation to and from audit sites,- performance of PEP and/or NPAP audits,- vehicle maintenance,- routine instrument calibration and maintenance,- as well as trouble shooting.When not in the field, the work may involve tracking inventory of supplies and materials to ensure no interruption of workflow, trend and monitoring key performance metrics and assistance with data validation and peer review.
Category
Other
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-GA-Athens
Telework
No - Teleworking not available for this position
ID 48350
Work Location CA-ON-Orangeville
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                   You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation.  Customer Service Agents are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!  *This is a “term” position.  Your employment will commence upon completion of background checks and the agreed upon start date.  The position is anticipated to last for a term of six (6) months with the possibility of an extension. Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services.  Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.       In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Life License Qualification Program (LLQP), Verbal Proctor, Observation Car Driver, and Door Monitor.  In these various functional areas, you will:- Provide support to the License Qualification Program (LLQP) and Security Guard Testing (SGT) examination process.- Provide support to operations with monitoring of crowds at some office locations.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Assist in the smooth and efficient administration of examinations.                                                                                 
Category
Customer Service
Position Type
Temporary/Term Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Orangeville
Telework
No - Teleworking not available for this position

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