Serco Inc.

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ID 55176
Work Location CA-ON-Sault Ste. Marie
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $24.86! If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of one of our 56 DriveTest Centre locations.   Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you!   Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process.  Our team of Driver Examiners engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that that examine applicants through a road test to determine their abilities in the mechanics and handling of vehicles. Driver Examiners also conduct controlled class tests; observe and assess riding habits, skills and the applicants’ demonstrated ability in the operation of vehicles, making notes on applicants’ compliance to traffic laws, how they handle stressful situations, their adherence to driving regulations and safe driving practices.  You will provide examination results and details regarding errors, as well as areas requiring improvement and complete the evaluation forms for road test assessments, entering road test results into a system/computer. Serco’s Regional Managers and individual Site Managers lead the team of Driver Examiners, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.  This position is contingent upon your ability to Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check. In this role, you will:- Evaluate the driving abilities of driver’s licence light and heavy vehicle applicants at the G2, G, AZ and B levels.- Conduct road tests for those requiring special needs or for those with disabilities.- Provide grade of road test, licence information and resolve licensing issues.- Provide information and assistance related to Driver Examination services.- Responds to enquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and classes of licences.- Completes three-point verification by verbally confirming the candidates full Name, full Date of Birth and full Address.- Ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.- Review information and determine test requirements.- Ensure the fair and proper conduct of examinations.- Examine applicants through a road test and determine the fitness, competency, and knowledge of driver’s licence applicants.- Provide examination results and complete evaluation forms for assessments.- Create a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Attends travel points to provide testing and licensing services, where applicable.- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and exiting vehicles up to 30 times per shift.
Category
Customer Service
Position Type
Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Sault Ste. Marie
Telework
No - Teleworking not available for this position
ID 53750
Work Location US-VA-Arlington
MK 34 Gun Weapon System (GWS) Acquisition Systems Engineer If you are an experienced defense acquisition professional with technical knowledge of the Mk 34 Gun Weapon System (GWS), Mk 45 127mm Naval Gun, and Mk 20 Electro-Optic Sensor System (EOSS) Serco has a great opportunity for you! Support the production, upgrade, ship integration, and lifecycle sustainment of the Navy’s premier main battery naval gun system in support of the Navy program management office customer in Arlington, VA. You will be part of an integrated government and industry technical and acquisition team and make a vital contribution to our national defense by supporting the acquisition of critical capability for our surface Navy and international partners.  In this role you will:- Apply knowledge and experience in acquisition program management to the Mk 34 GWS program and its component systems throughout its life cycle. Use your mastery of the acquisition process in areas including acquisition policy, acquisition streamlining, and rapid acquisition.- Use advanced technical concepts and techniques to support the Mk 34 project team in the development of technical products. Perform systems engineering work in design, evaluation, planning, testing, and operation in support of system production, upgrade, ship integration, and lifecycle support.- Review technical products such as Engineering Change Proposals (ECP) and Ordnance Alterations (ORDALTS) for accuracy and completeness and assess them for risk. - Support critical processes and functions such as Weapon Systems Safety, modeling and simulation, cybersecurity/Risk Management Framework (RMF), and the Systems Engineering “V”.- Learn and apply advanced concepts such as Model-Based Systems Engineering (MBSE), digital and virtual twins, data analytics, etc. in lowering cost, reducing acquisition timelines, and rapidly increasing capability delivered to the Sailor.- Use your expertise in the Mk 34 GWS or other related gun systems to provide technical support to the program office. Support program office tasks related to gun system production, upgrade, test and evaluation, and sustainment working with Naval field activities, the manufacturer, labs, and Fleet support organizations.
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Arlington
Telework
No - Teleworking not available for this position
ID 54980
Work Location US-WI-N/A
Analyze shipyard production practices, track overall progress, and maintain regular surveillance over machinery and HVAC installations, interfaces, and testing.  Prepare detailed reports of ongoing progress, list potential roadblocks/upcoming issues and prepare discussion/backup materials in anticipation of regular Program Office meetings. If you have dreamed of working in the high tech, fast paced atmosphere of building new ships for the US Navy, here is your chance.  You will be working near Lake Michigan in Marinette, Wisconsin helping our US Navy customer keep the dream alive by building our Navy’s newest warship. This position is contingent upon your ability to obtain and maintain a DoD Secret level clearance post-employment. Serco supports the US Navy in acquisition of the Navy’s newest Frigate by reviewing engineering products and monitoring every phase of the production efforts at the Shipbuilder’s Facility in Marinette, Wisconsin. You will be part of a large contingent of Serco and Navy personnel on-site to support the ship construction effort.  You will be exposed to every aspect of shipbuilding and share in the wealth of knowledge.  You will work in the busy industrial atmosphere of shipyard involved in the serial production of the Navy’s newest warship.  Daily interfaces will be with shipyard personnel at all levels, other Serco SMEs, Analyst and Engineers, SUPSHIP Bath personnel at all levels, Program Office (PMS-515) at all levels and visiting DOD personnel. In this role, you will:- Contribute by helping to ensure that delays and holdups are minimized between multiple ship builds- Assist with Serco’s maintenance of new construction records and data keeping- Maintain accurate and up to date tracking records of machinery and HVAC progress.- Serve as a liaison between the Serco on-site team and SMEs from the Navy- Use experience, personal observation, and knowledge to identify potential delays, late material deliveries, impending technical challenges, quality, and sequencing issues.- Prepare regular reports to the Task Lead informing of accomplishments, challenges, and suggested improvements in both the shipyards production efforts as well as how Serco could improve their contracted oversight functions.- Maintain a general awareness of ships under construction to gain a working knowledge of events in progress.
Category
Engineering/Ship Construction
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-WI-
Telework
No - Teleworking not available for this position
ID 53452
Work Location US-WI-N/A
Shipyard Production Analyst  Ever felt trapped in the never-ending challenges of a desk job?  Want to enjoy mobility and new experiences of working in a fast-paced innovative industrial atmosphere?  If you have dreamed of working in the high tech, fast paced atmosphere of building new ships for the US Navy, here is your chance.  You will be working near Lake Michigan in Marinette, Wisconsin helping our US Navy customer keep the dream alive by building our Navy’s newest warship. Serco is a leading support contractor to the US Navy and as such we work directly for PMS 515, part of the Program Engineering Office’s effort to procure and deliver the finest ships for our sailors and our country.  Serco supports the US Navy in acquisition of the Navy’s newest Frigate by reviewing engineering products and monitoring every phase of the production efforts at the Shipbuilder’s Facility in Marinette, Wisconsin. Every aspect of this position hollers experience, knowledge, and the opportunity to excel.  You will report to some of the most experienced shipbuilders around and will be able to share their knowledge and insight.  You will be part of a large contingent of Serco and Navy personnel on-site to support the ship construction effort.  You will be exposed to every aspect of shipbuilding and share in the wealth of knowledge. As a Production Analyst, you will be collecting a variety of data and preparing presentable information for higher levels of management up to and including the Navy’s Program Manager.  Data includes:- Comparing emergent changes on the Lead ship to build specifications of follow ships.- Tracking and collating data from multiple ships under construction.- Ensuring timely incorporation of design changes into follow ships build.- Track deficiency resolution.- Maintain data relating to deferred new construction related work (PSA, K-Alts, etc.).In this role, you will:- Contribute by helping to ensure that delays and holdups are minimized between multiple ship builds.- Assist with Serco’s maintenance of new construction records and data keeping.- Help Subject Matter Experts (SME) in a variety of fields with data tracking and progressing work. - Serve as a liaison between the Serco on-site team and comparable analyst from the Navy.- Identify bottlenecks and other holdups in getting drawing changes and redlined drawings quickly incorporated into other sister ship’s currently under construction drawing packages.- Collect data from SMEs and other Serco personnel relating to updates to the combine risk and opportunity register.- Monitor ships under construction to maintain a working knowledge of events in progress. 
Category
Engineering/Ship Construction
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-WI-
Telework
No - Teleworking not available for this position
ID 55179
Work Location US-LA-New Orleans
Are you a Field Service Engineer looking for a place you can make a difference every day? Serco is searching for an experienced Field Service Engineer in support of The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program across various customer sites in the New Orleans, LA and surrounding areas. The NAVFAC AT/FP Ashore Sustainment Program is executed by the NAVFAC AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC) and NAVFAC regional Facilities Engineering Commands (FECs). The primary goal of the NAVFAC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain NAVFAC AT/FP Ashore Program Systems in accordance with their operational requirements. This position is contingent upon your ability to obtain/maintain/transfer a Secret clearance within 90 days of starting.  The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program's mission is to design, procure, integrate, install and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters.  In this role, you will:- Install, troubleshoot, and maintain products/equipment including alarms, naval munitions, giant voice, cameras, intrusion detection, emergency operation centers, regional dispatch centers, gates, wide area alert, indoor voice, enterprise land mobile radio, dispatch activities, and support for regional and emergency operation centers as needed.- Train employees, identify, analyze, and repair product failures; order and replaces parts as needed. - Be relied upon to determine and recommend which products or services best fit the customers' needs. - Rely on limited experience and judgment to plan and accomplish goals. - Typically report to a supervisor or manager.  
Category
Engineering
Position Type
Part-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-New Orleans
Telework
No - Teleworking not available for this position
ID 55170
Work Location US-MS-Gulfport
Are you a Field Service Engineer looking for a place you can make a difference every day? Serco is searching for an experienced Field Service Engineer in support of The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program across various customer sites in the Gulfport, MS and surrounding areas. The NAVFAC AT/FP Ashore Sustainment Program is executed by the NAVFAC AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC) and NAVFAC regional Facilities Engineering Commands (FECs). The primary goal of the NAVFAC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain NAVFAC AT/FP Ashore Program Systems in accordance with their operational requirements. This position is contingent upon your ability to obtain/maintain/transfer a Secret clearance within 90 days of starting.  The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Program's mission is to design, procure, integrate, install and sustain the systems/equipment hardware, associated firmware, and software required to provide the ability to protect mission-critical assets and personnel from natural disasters, acts of terrorism and other human-caused disasters.  In this role, you will:- Install, troubleshoot, and maintain products/equipment including alarms, naval munitions, giant voice, cameras, intrusion detection, emergency operation centers, regional dispatch centers, gates, wide area alert, indoor voice, enterprise land mobile radio, dispatch activities, and support for regional and emergency operation centers as needed.- Train employees, identify, analyze, and repair product failures; order and replaces parts as needed. - Be relied upon to determine and recommend which products or services best fit the customers' needs. - Rely on limited experience and judgment to plan and accomplish goals. - Typically report to a supervisor or manager.  
Category
Engineering
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-LA-New Orleans
Telework
No - Teleworking not available for this position
ID 55020
Work Location US-VA-Norfolk
Looking for a Database Administrator position at a place you can make a difference every day?  Discover this great opportunity in our NS Norfolk location.  Bring your expertise and collaborative skills to make an impact towards our military defense by discovering your new role supporting this critical mission. The Naval Facilities Engineering Command (NAVFAC) Anti-Terrorism/Force Protection (AT/FP) Ashore Sustainment Program is executed by the NAVFAC AT/FP Ashore Program Management Office (PMO), NAVFAC Expeditionary Warfare Center (EXWC) and NAVFAC regional Facilities Engineering Commands (FECs). The primary goal of the NAVFAC AT/FP Ashore Sustainment Program is to provide both preventive and corrective maintenance services to Navy installations as required to sustain NAVFAC AT/FP Ashore Program Systems in accordance with their operational requirements.  In support of this effort the Database Administrator will work as part of a team providing a variety of tasks to the US Navy to include: system administration, virtual machine creation and Video Management System monitoring, and compliance checks. In this role, you will:- Manage SQL Server databases - Configure and maintain database servers and processes- Monitor system's health and performance- Ensure high levels of performance, availability, sustainability, and security- Analyze, solve, and correct issues in real time- Refine and automate regular processes, track issues, and document changes- Create and maintain SQL scripts and assists in SQL DB maintenance - Assist in root cause analysis and troubleshooting with PSIM and PSIM related issues.- Work alongside PSAC team to develop process improvements.- Review PSIM hierarchy and creates ways to increase uptime and prevent program downtime.- Create SOP’s and documentation for work completed.- Maintain vCenter architecture and servers running on NETAPP and Cisco UCS Mini’s- Review Loupe Logs after outage to find root cause
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Norfolk
Telework
No - Teleworking not available for this position
ID 55157
Work Location US-FL-Jacksonville
Serco is looking for an  Senior Marine Welder  team member to join a high-profile and challenging project supporting the US Navy.  The Senior Marine Welder will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.   In this role, you will:- Interpret specifications, drawings, blueprints, shop job orders and, process sheets.- Use a variety of ARC and gas welding equipment to fabricate or repair products such as foundations, cable collars, cable/pipe/vent hangers, cable tubes penetrations, studs, etc.- Perform related task such as thermal cutting (PLASMA or TORCH) and grinding.- Have knowledge of commonly used concepts, practices, and procedures within a particular field.- Assign work to qualified personnel.- Train new shop personnel on machinery, tools and test equipment required for quality construction of products.- Work onboard U.S. Naval Ships and military installations in an area that is somewhat uncomfortable due to drafts, noise, temperature variation and the like and with equipment where carelessness would probably result in minor cuts, bruises, muscle strains, serious injury, or death.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Mayport
Telework
No - Teleworking not available for this position
ID 55180
Work Location US-CA-San Diego
Seeking a hybrid opportunity as a Financial Analyst where you can make a difference every day? We welcome you to join our team here at Serco bringing your collaborative skills and financial expertise. Join Serco in support of our Defense Service sector and Systems Integration and Installation Business Unit as a Project Manager in sunny San Diego, CA within the Tactical Afloat Networks Program Office (PMW 160).  This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks as well as integration and support of additional Program of Record and Non-Program or Record systems. Finance plays an important role in the overall success of the TACNET assisting with project management functions. In this role, you will:- Act as a member of the Financial Analyst team analyzing financial data and providing forecasting support.- Task order processing and management, including GovWin and Gate submissions.- Prepare reports and projections based off financial data.- Monitor project financial execution to achieve maximum effectiveness for the TACNET.- Demonstrate proficient use of Microsoft Office applications (Access, Excel, Power Point, Project, Word) with basic programming abilities preferred.- This is a non-supervisory position.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55138
Work Location US-TX-N/A
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. The Employment Resource Coordinator (ERC) supports veteran, National Guard, and Reserve Service members and their spouses’ civilian employment through education and support services.  The ERC will support the Off-Base Transition Training (OBTT) program efforts by assisting with Memoranda of Agreements and coordination of Brick and Mortar (B/M) employment workshops at select locations other than active military installations.  In this role, you will:- May coordinate virtual workshops. - A high level of coordination in addition to excellent written and verbal communication skills are necessary. - Must be able to listen to OBTT participants and assist them in identifying and prioritizing their needs. - Provides screening and referral services and identify and utilize a network of local, regional, and state resources for employment and employment readiness. - Serve as the point of contact for activities in their assigned area of responsibility for all stakeholders, including those from the Department of Veterans’ Affairs, Department of Defense, Department of Labor, State Adjutant General offices, American Job Centers, DOL VETS State Directors, and more. - Manages supplies, instructional materials, and office equipment and prepares periodic reports. - Ability to work extended hours, including weekdays, weekends, and some holidays, may be required to address emerging requirements under changing and constrained timelines. - Must be able to communicate effectively, be comfortable instructing and speaking in front of a group, be observant of others, possess the ability to engage an audience, and respond to inquiries independently. - Possess excellent time management skills and the ability to work independently on client site and remotely. - Market their services using approved messages and materials within their assigned region to increase awareness of services and perform outreach to Veterans, National Guard and Reserve Members, and their Spouses.  Reports to a Project Manager. 
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-TX-San Antonio
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55104
Work Location US-FL-Jacksonville
As the, Marine Electrician-Entry Level, you will work on a team supporting cabling, equipment, and C5ISR system installations.  You will join, fabricate, and assemble various electromechanical and electronic assemblies by applying appropriate safety techniques and the work is performed onboard U.S. Naval Ships and military installations.  You will play a critical role in ensuring that successful and safe work is performed onboard U.S. Naval Ships and our Military installations which is vital to our Mission to protect and serve our Military. As the, Marine Electrician-Entry Level, you will perform the following typical tasks:- Perform simple routine tasks under close supervision or from detailed procedures and your will work will be checked in progress or on completion. - Perform one or a combination of such typical duties as assembles or installs equipment or parts requiring simple wiring, soldering, or connecting. Performs simple or routine tasks or tests such as tensile or hardness tests; operates and adjusts simple test equipment; records test data. - Gathers and maintains specified records of engineering data such as tests, drawings, etc.; performs computations by substituting numbers in specified formulas; plots data and draws simple curves and graphs.- Rely on limited experience and judgment to plan and accomplish goals and you will typically report to a supervisor in a safe work environment
Category
Engineering/Ship Construction
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-FL-Mayport
Telework
No - Teleworking not available for this position
ID 55034
Work Location US-VA-Chesapeake
Serco is looking for a Marine Welder-Mid Level team member to join a high-profile and challenging project supporting the US Navy. The Marine Welder-Mid Level will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors.You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.  In this role, you will:- Interpret specifications, drawings, blueprints, shop job orders and, process sheets.- Use a variety of ARC and gas welding equipment to fabricate or repair products such as foundations, cable collars, cable/pipe/vent hangers, cable tubes penetrations, studs, etc.- Perform related task such as thermal cutting (PLASMA or TORCH) and grinding.- Have knowledge of commonly used concepts, practices, and procedures within a particular field.- Assign work to qualified personnel.- Train new shop personnel on machinery, tools and test equipment required for quality construction of products.- Work onboard U.S. Naval Ships and military installations in an area that is somewhat uncomfortable due to drafts, noise, temperature variation and the like and with equipment where carelessness would probably result in minor cuts, bruises, muscle strains, serious injury, or death.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Chesapeake
Telework
No - Teleworking not available for this position
ID 55033
Work Location US-VA-Chesapeake
Serco is looking for a Marine Welder-Entry Level team member to join a high-profile and challenging project supporting the US Navy. The Marine Welder-Entry Level will be on a dynamic team, supporting our C5ISR system installations.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors. You will be part of a team that works closely with the customer and other Serco team members to deliver high technology performed onboard U.S. Naval Ships and military installations.   In this role, you will:- Interpret specifications, drawings, blueprints, shop job orders and, process sheets.- Use a variety of ARC and gas welding equipment to fabricate or repair products such as foundations, cable collars, cable/pipe/vent hangers, cable tubes penetrations, studs, etc.- Have knowledge of commonly used concepts, practices, and procedures within a particular field.- Work onboard U.S. Naval Ships and military installations in an area that is somewhat uncomfortable due to drafts, noise, temperature variation and the like and with equipment where carelessness would probably result in minor cuts, bruises, muscle strains, serious injury, or death.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Chesapeake
Telework
No - Teleworking not available for this position
ID 55147
Work Location US-VA-N/A
Passionate about Pricing and looking for work life balance? Come Join Us! We have an amazing opportunity for a Sr. Pricing Analyst role (100% Remote). Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our customers and fellow citizens making a difference every day. Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. Serco supports federal and state contracts across the US and Canada, in the areas of Defense, Civilian, and State/Provincial agencies. In this role, you will be supporting our Defense and Civilian Services business units and critical contracts in Canada, https://www.serco.com/na/about. You will be part of the 10+ employee Corporate Strategic Pricing Team, supporting high visibility must-win proposals, in US and Canada. As part of our team, you will be vital in collaborating with our technical teams to create and develop compliant, competitive price models and cost narratives. This position reports to the Director, Pricing.  In this role you will: - Development of cost proposals, both the pricing models as well as the cost volume narrative.- Define RFP requirements and proposal development plan, communicate pricing requirements, collect basis of estimate (BOE) data, present proposal status and review pricing iterations.- Advise internal clients on risk mitigation and development of winning price strategies.- Ensure the final cost proposal’s compliance with Governmental regulations, including CAS, FAR and DFARS; Corporate policies and procedures; and specific requirements in each of the client’s solicitations.- Coordinate the development of the pricing and cost volume with contributing sources including Capture Management, Finance, Contracts, Procurement, and technical personnel (Ops)- Initiate internal files for peer reviews (QA) and pricing management reviews.- Create customer submittal files.- Maintain/comply with system of auditable pricing files and proposal artifacts.- Manage the cost proposal schedule to ensure production milestones, management reviews and a compliant, professional product are completed in a timely manner.- Present financial analyses and participate in pricing reviews to Senior Management.- Present pricing strategies to the capture team and executives.- Provide support for subcontract solicitations and contract negotiations.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position
ID 55146
Work Location US-CA-San Diego
Seeking a hybrid opportunity as a Project Controller where you can make a difference every day here in sunny San Diego? We welcome you to join our team here at Serco bringing your collaborative skills and financial expertise.  You will participate in the planning, tracking, analysis and reporting of performance on projects of varying contract type, size, complexity and level of risk. This role will be a key member of the program team and works directly with the Program Manager to help define the project's goals and objectives; and recommends actions to improve progress and performance. You will have significant interface with Program/Project Managers, senior technical staff, as well as other functional organizations including contracts, financial accounting, accounts receivable, subcontract management and procurement.  In this role you will: - Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS) and development of time-phased budgets and schedules. - Lead project set up in compliance with contractual terms, conditions and requirements. - Prepare program financial Estimates at Complete (EAC) and meet deadlines for submission requirements.- Identify project risks and opportunities and provide analytical contribution in working resolution with PM, Contracts, Procurement and Finance/Accounting.- Review and assess all contract modifications.- Advise the program management team of impacts as necessary.- Monitor costs and manpower on a weekly basis ensuring that actuals are within budget and charged to the correct job number.- Process cost transfers as required.- Perform analytical review and arithmetic checks of cost reporting documentation.- Prepare accurate and complete variance analysis and reporting.- Prepare/Support Internal Program Review (IPR) presentations for management.
Category
Finance
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55139
Work Location US-VA-Virginia Beach
Looking to expand your skills as a Project Control Analyst where you can make a difference everyday? Serco welcomes you to join our team here in Virginia Beach, VA (Hybrid Schedule) bringing your collaborative skills and financial expertise. Check out this opportunity and apply today! The Financial Analyst participates in the planning, tracking, analysis and reporting of performance on projects of varying contract type, size, complexity and level of risk. This role will be a key member of the program team and works directly with the Program Manager to help define the project's goals and objectives; and recommends actions to improve progress and performance. The Financial Analyst will have significant interface with Program/Project Managers, senior technical staff, as well as other functional organizations including contracts, finance, accounts receivable, subcontract management and procurement.  In this role, you will:- Provide cost, schedule and funding planning, reporting, monitoring and analysis support to Program Managers including Work Breakdown Structures (WBS) and development of time-phased budgets and schedules. - Lead project set up in compliance with contractual terms, conditions and requirements. - Prepare program financial Estimates at Complete (EAC) and meet deadlines for submission requirements.- Identify project risks and opportunities and provide analytical contribution in working resolution with PM, Contracts, Procurement and Finance/Accounting.- Review and assess all contract modifications.- Advise the program management team of impacts as necessary.- Monitor costs and manpower on a weekly basis ensuring that actuals are within budget and charged to the correct job number.- Process cost transfers as required.- Perform analytical review and arithmetic checks of cost reporting documentation.- Prepare accurate and complete variance analysis and reporting.- Prepare/Support Internal Program Review (IPR) presentations for management.
Category
Accounting/Finance/Contracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Virginia Beach
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55174
Work Location US-HI-N/A
Technical Writer - Honolulu, Hawaii C4ISR Secret Clearance2022-55174 Looking for a Technical Writer opportunity at a place you can make a difference every day?  Discover this great opportunity in our Honolulu, Hawaii location. Bring your expertise and collaborative skills to make an impact towards our military defense and safety by discovering your new role supporting this critical mission. This position will support the Naval Information Warfare Center (NIWC) Pacific, Indo-Pacific Department (Indo-Pac) that has been tasked with providing C4I Surveillance and Reconnaissance (C4ISR) engineering and integration services in support of Marine Corps Installations Command (MCICOM) Defense Policy Review Initiative (DPRI) Military Construction (MILCON) Program on Guam.  In support of this effort the Technical Writer will provide technical writing support to edit, proof, and distribute program and project documentation.  In this role, you will:- Provide program plans, status reports, and technical documentation, as required, in Adobe’s portable document format and in accordance with the program data management plan.- Attend peer review meetings, collect input from participants, and incorporate the changes to program documents such as design documentation, white papers, engineering analysis, technical research papers, and performance charts.- Perform peer reviews in accordance with GCM QA Management Plan that produces documentation that is consistent in format, organization, and content, and comply with SIPH and program plans.- Interface with NAVWAR Code 4.1.2 to obtain and adjudicate its comments,- Coordinate with GCM project teams to manage and resolve comments to the point of resolution and update the resultant documents with approved changes.- Prepare layout and draft artwork for illustrations, charts, figures, and other mediums.- Organize and maintain existing documents, processes, workflows, and Standard Operating Procedures (SOPs) to meet the GCM Program, project requirements, and process improvement initiatives.- Conduct annual review of Program plans, processes, and other related materials.- Ensure work products and deliverables are managed in accordance with the Program plans and SOPs.- Assist in the creation of templates supporting consistency across work products and deliverables.- Other duties may be assigned.
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-HI-Honolulu
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55181
Work Location US-LA-Baton Rouge
Looking for a career where you can make a difference every day? Discover this opportunity to become a Part Time Traffic Management Center (TMC) Operator in Baton Rouge, Louisiana. Serco supports the Louisiana Department of Transportation and Development (DOTD) in their initiative to improve the operations of the TMC and improve coordination with partners in responding to incidents on the roads. We achieve this goal with an experienced and highly trained team of TMC Operators. As a TMC Operator, you can expect to:- Use ATMS iNet software to control and monitor field devices such as Closed-Circuit Television (CCTV) cameras, Digital Message Signs (DMSs), ramp meters, emergency crossover gates, and any other technology related to devices that may form part of an Intelligent Transportation System (ITS).- Monitor video images for the detection and verification of incidents such as debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.- Use ATMS iNet software to log confirmed incidents, and construction and maintenance lane closures.- Use Global Positioning System (GPS)-enabled software to monitor the location of Motorist Assistance Patrol (MAP) vehicles, directing resources to where they are needed.- Communicate and dispatch MAP units via radio, landline, or phone using standard protocol to the locations of road hazards and incidents; provide clear, accurate directions to the location and an accurate description of an incident as advised by public safety entities, or Department personnel.- Communicate via radio, landline, or phone with law enforcement, EMS, fire department, or towing services; provide clear, accurate information regarding incidents and the response required.- Communicate via radio, landline, or phone, with Department personnel statewide to include Maintenance and Construction personnel, ITS, Traffic Operations Department management, and Federal Highway Administration as appropriate to provide clear, accurate information regarding incidents, traffic, road maintenance, construction activity, and related weather conditions.- Input repair tickets for malfunctioning ITS equipment.- Ensure all radio communications comply with Department and Federal Communications Commission (FCC) rules and regulations adhering to radio protocol and the use of proper 10-codes.- Receive information from law enforcement and other agencies reporting damage to the transportation system and communicate damage information to the appropriate contact.- Receive communication from DOTD/Louisiana State Police (LSP)/State Radio authorizing Amber Alerts and activate Amber Alert messages for DMS or specified region as determined by LSP and confirm activation to DOTD and LSP.- Receive information (phone call) from Zetron indicating high-water level and communicate to appropriate DOTD District staff.- When alerts are canceled, clear messages from all activated DMS and email reports to the Special Alert Group.- Coordinate and collaborate with ITS personnel, District Traffic Operations Engineers/Department Operations staff, with appropriate local agencies, other authorities and towing and wrecker companies to manage and clear traffic incidents.- Support all emergency/special events operations, such as severe weather events, special events that generate high traffic volume such as mobile operations and political rallies.- Log potential and confirmed incidents, construction, and maintenance closures using ITS software.- Monitor weather conditions for potential problems affecting traffic, make the necessary communications, and take appropriate actions. Update entries/information on the511la.org website.- Complete annual one-day ride-along with MAP units.- Answer phones to provide information or assistance to motorists, DOTD personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations, ITS Section or take appropriate action.- Perform clear and concise recordkeeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information.- Complete initial and periodic re-training and performance evaluation testing programs developed by the TIM & Training Coordinator.- Perform Traffic Management (TM) operations, incident management, travel information dissemination and customer service tasks not explicitly identified that fall within the scope of the project.
Category
Other
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
US-LA-Baton Rouge
Telework
No - Teleworking not available for this position
ID 55183
Work Location CA-ON-Toronto
If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada Inc.                                                                                                            You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Our team is spread out across our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc., where challenging and rewarding job opportunities await you! In this role you will provide assistance to the communications, training and governance teams during the resumption of services program implementation. Core performance obligations as required: communications, policy and training administration, field support administration – training and communications and consistent application of policy and processes. To assist in the smooth and efficient administration of communications during the resumption of services program implementation. Primary Duties and Responsibilities:- Assist with meeting minutes for each department of responsibility – communications, training and governance- Report preparation – briefings, policy updates, memos, etc., to support communications training and governance- Assist with route development and with the field and administration approvals with MTO through governance specialist- Assist with communication of recognition related activities i.e. preparing the Newsflash newsletter, assist with organization of recognition celebrations and recognition program activities- Follow up with inquiries from the field or MTO to identify resolutions- Assist with communications tasks: updating and maintaining email distribution lists for proper communications dissemination, updating demand Hub details- Assisting with content review of website for errors, inconsistencies, broken links, policy updates, service disruptions, web content updates as required, travel point schedule updates- Assist with mass emails from HR, operations, facilities etc.- Respond to DriveTest signage requests- Preparation of MELT statistics- Provide support to TQCC with policy clarifications- Assist with briefing note preparation- Support DE and CSA consistency programs – pass rate review, greased wheel, inside scoop etc.- Assist with updates to training curriculum documents in order to maintain a consistent brand- Policy updates for OPM and MTO manualsCompetencies:- Fostering Teamwork:As a team member, the ability and desire to work cooperatively with others on a team.- Managing Performance:The ability to take responsibility for one's own performance, by setting clear goals and expectations, tracking progress against the goals, and address and improve any variances promptly.- Communication:The ability to express oneself clearly in conversations and interactions with others and our customers. The ability to plan and deliver in communication to impact and persuade the intended audiences.- Customer Service Focus - The ability to listen to and understand the customer. This includes anticipating customer needs and giving high priority to customer satisfaction.- Diagnostic Information Gathering:The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information.- Analytical Thinking:The ability to tackle a problem by using a logical, systematic, sequential approach.- Personal credibility - To be perceived as responsible, reliable, and trustworthy.-   Job knowledge – The ability to demonstrate good knowledge and necessary skills to perform duties defined.    
Category
Communications/Public Relations
Position Type
Temporary/Term Full-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Toronto
Telework
No - Teleworking not available for this position
ID 55178
Work Location US-CA-San Diego
Join Serco in support of our Defense Service sector and Systems Integration and Installation Business Unit as a Helpdesk Network Engineer within the Tactical Afloat Networks Program Office (PMW 160) located in San Diego, CA.  This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance. This role will support the Tactical Networks (TACNET) Capabilities Based In-Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems. In this role, you will:- Support a 24/5 networking monitoring.- Must be willing to work rotating shifts on weekdays: 5am-12pm, 1pm-9pm, and/or 9pm-5am.- In addition, this position supports rotating shifts providing 24-hour support 5 days per week with occasional on-call weekends.- Provide distance support (Help Desk/networking monitoring), technical assistance, and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks.- Interface with Active-Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high-energy environment.- Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s).- Advise customer on appropriate action(s) towards resolution.- Follow standard help desk procedures.- Log all help desk/networking monitoring interactions in IT Service Management (ITSM)/Remedy.- Redirect problems to appropriate resources.- Identify and escalate situations requiring urgent attention.- Works on assignments that are moderately complex in nature. Interacts daily with supervisor, peer groups, and customers.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54169
Work Location US-OH-Beavercreek
Passionate about supporting our Air Force and Airmen? We are too.  Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world. If you want to work on cutting edge Air Force programs, Serco has a great opportunity for you!   Serco is seeking a talented Senior Program/Project Manager to join the team onsite at Wright-Patterson AFB, OH. This role will be supporting the Special Programs Division (AFLCMC/WAG). The Fighters and Advanced Aircraft, Special Programs Division develops, tests, and rapidly fields classified Air Force aeronautical capabilities. AFLCMC/WAG conducts studies to identify new capabilities; transitions laboratory technologies to operational platforms; executes demonstrations; and develops, tests, and rapidly fields new capabilities for the warfighter. You will be providing bold and innovative program management solutions on one or more programs by working with labs, test organizations, operational users, and industry.  In this role, you will: - Provide program management support to classified programs utilizing DoD acquisition processes and policies for the procurement of systems, subsystems, and life cycle acquisition management- Assist in initiating new prototype and development programs- Employ acquisition program analysis in the areas of acquisition and contracting strategy, program planning and control, schedule development, test, configuration management, risk management, contract changes, financial management, production, and product support- Assist in the planning, development, editing, and staffing of acquisition document products (e.g., program documentation, plans, reports, briefings, etc)- Develop and present briefings on program status, findings, and/or recommendations to senior leadership- Conduct technical evaluations of contractor proposals- Assist in annual program cost estimates and Program Objective Memorandum development and submission- Interface with weapons system contractors, vendors, and Government representatives regarding programmatic aspects- Support program technical interchange meetings, program management reviews, executive management reviews, test meetings, development/operational test events, integrated product team meetings, software/hardware design reviews, etc.- Perform program risk assessments and develop mitigation plans- Apply earned value management system (EVMS) for cost and schedule to existing contracts- Review and give feedback to contract deliverable products
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-OH-Wright-Patterson AFB
Telework
No - Teleworking not available for this position
ID 53072
Work Location US-VA-Arlington
If you love high profile and challenging programming projects supporting the DoD, Serco has a great opportunity for you!  The Senior Software Engineer will be on a dynamic team, leading the development of analytics for DoD customers such as the Office of Naval Research (ONR) and the Air Force Research Lab (AFRL).  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our Sailors, Marines, and Soldiers! Serco’s Machine Learning Sector develops a wide range of capabilities addressing our customer’s challenges which include data integration and fusion, extracting events/objects of interest from text/video/imagery, determining adversary intent and course of action, and developing AI Agents for military wargaming and operations.  There IS opportunity to work remotely!  You will be part of a 5-7-member team that works closely with our DoD customer and other teams to deliver innovative systems. We are seeking a Senior Software Engineer to lead the research & development on analytics that provide such capabilities as:- Processing text and track data to improve situational awareness for Sailors and Marines- Developing Artificial Intelligence agents which interact with DoD simulators to learn optimal behavior for our forces- Developing NLP algorithms to process unstructured text data to automatically build profiles of entities of interest to DoD analysts In this role, you will: - Design, create and modify software written in Java and/or Python- Lead a team of software engineers performing Research & Development (R&D)- Interface with customers to define requirements and communicate them to the development team- Collaborate with co-workers, leadership, and clients to understand client problems, identify solutions, and demonstrate software solutions- Participate in internal and client-defined agile software development processes- Write technical software documentation and explain software design and implementation to co-workers, clients, and partners 
Category
Information Technology
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-Arlington
Telework
Yes - May Consider Full Time Teleworking for this position
ID 53944
Work Location US-OH-Beavercreek
Are you passionate about supporting our Air Force and Airmen? We are too. Serco is an acronym for “Service Company,” and that is what we do, provide the best services to our USAF customers and fellow citizens every day. Discover your place in our world. The Systems Engineer will support the Positioning, Navigation, and Timing Program Office (PNT PO) with ongoing modernization, development, and sustainment of a variety of GPS receivers and GPS User Equipment. In this role you will be responsible for providing technical management and engineering support services to ensure the effective and efficient delivery of GPS related efforts in support of the customer’s mission. This position will be based at the government program office at Wright Patterson AFB, OH. Duties include:- Planning, executing, and advising technical aspects of several acquisition programs at various stages of the acquisition life cycle- Working regularly with senior government personnel, providing briefings, and leading technical meetings/reviews- Supporting the overall project lead and supporting to Integrated Product Teams, conferences, and meetings- Liaising with other AFLCMC Program Offices, and operational units- Assisting with development of requirements, program strategies, SOW tasks, and systems engineering plans- Conducting engineering trade studies and technical analyses- Evaluating development and integration of modernized GPS systems onto Air Force/DoD platforms- Assessing civil and military mandates associated with Assured Position, Navigation, and Timing to ensure satisfaction of government requirements- Reviewing/analyzing technical proposals
Category
Engineering
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-OH-Beavercreek
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 52559
Work Location US-OH-Beavercreek
Passionate about supporting our Air Force and Airmen? We are too.  Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our USAF customers and fellow citizens every day.  Serco is a place you can count on for growth, opportunity, and loyalty. Discover your place in our world! Join our team supporting Positioning, Navigation, and Timing (PNT) Program Office (PNT PO) at Wright-Patterson AFB, OH with ongoing modernization, development, and sustainment of a variety of GPS receivers and user equipment to meet existing mandates and national-level priorities. Duties include:- Supporting identification, documentation, and implementation of acquisition and sustainment related activities to plan, develop and implement program strategies, milestone preparation and documentation of these activities in program briefs and reports- Support the overall project lead and provide support to Integrated Product Teams, conferences, and meetings- Liaison work with other AFLCMC Program Offices, and operational units- This position will be assigned within government program office at Wright Patterson AFB OH Responsible for providing acquisition management support services to ensure the effective and efficient delivery of products in support of the customer’s mission.  Services include some or all of the following: - Develop new approaches to problems encountered and support the management of acquisition strategies for assigned projects, as directed by the project lead - Evaluate program and mission requirements to establish detailed objectives and integrate these activities with other program and functional elements within the program office and outside organizations- Implement plans by preparing and reviewing program documents, including detailed acquisition plans, development and production schedules, engineering change proposals, and design studies- Perform contractor-designated activities for assigned projects and identify problem areas for further study and evaluation- Assist with defending the program position at program reviews, conferences, and other functions by providing higher level management with status and decision information on assigned programs/projects
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-OH-Dayton
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55153
Work Location US-KY-Elizabethtown
JOIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian.  Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task.  The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.  Serco is looking for an experienced Program Support Specialist assisting management or clients by analyzing and coordinating services such as client programs, human resources, budget preparation and control, equipment utilization, records control, and special management studies by performing the following duties: In this role, you will:- Review, prepare, develop, and modify reports and/or client programs and policies.- Assign Facilitators to weekly and monthly class schedules, verify facilitators' availability and base access, and find replacement facilitators as needed- Perform various clerical and administrative support tasks. - Review travel authorization requests and expense reports and track travel expenses.- Assist with the coordination of virtual platform licenses.- Maintain staffing rosters, access to training database, as well as track training completion status.- Assist with timekeeping processes.- Coordinate meetings and take meeting minutes.- Serve as office manager of PMO office in Elizabethtown, KY, to include the submission of work orders, ordering of office supplies, shipping and receiving of contract communications and materials
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-KY-Elizabethtown
Telework
No - Teleworking not available for this position
ID 54150
Work Location US-VA-N/A
Looking for a customer service role at a place you can make a difference every day? Discover this great opportunity to be a part of a dynamic team, supporting customers with processing their retirement pensions. Serco supports the Pensions Benefits Guarantee Corporation (PBGC), a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 years of pension benefits and customer service experience comprising of Operations Management, Assistant Project Management, supervisory and team lead roles. As well as experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing. The team works closely with our PBGC customer and other Serco teams to deliver the highest level of customer service. As a Customer Service Representative, you can expect to:- Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.- Utilize authorized computer systems to gather and confirm information prompted by incoming calls.- Be able to provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract. 
Category
Customer Service
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 55144
Work Location CA-NL-N/A
Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading!  As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location.  Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce. You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence. In this role, you will:- Complete and document inspection of vehicles and equipment being operated.- Report any vehicle and equipment defects and other problems to the Lead.- Complete operator maintenance such as cutting edge and sweeper bristle replacement, top-up of oils and lubricants, change tires on equipment and the general tightening and securing of parts and components. - Act as Lead when required.- Ensure POL checks are completed at beginning of each shift. - Record vehicle information required for statistics.- Clean vehicles and equipment as required.- Attend courses as required by management.- Report all incidents/accidents to the Lead.- Operate light vehicles as required.- Operate communication equipment for Airfield and Domestic operations.- Will be required to work off site and in remote areas.- Ensure all assigned deliverables and other reports are completed accurately and on time.- Visibly demonstrate Serco Values and work practices while completing duties.- Responsible for recording time entries in TMA and Deltek.- Other related duties relevant to this position as may be required.
Category
Logistics
Position Type
Temporary/Term Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-NL-Goose Bay
Telework
No - Teleworking not available for this position
ID 55152
Work Location US-DC-Washington
Serco has a great opportunity for a Lead Navy Training Analyst to support PMS 339 Surface Training Systems Program Office in planning, developing, and documenting Manpower, Personnel and Training Requirements for Navy Surface Ship Programs in the Readiness and Acquisition division.  If you love high profile and challenging projects supporting the US Navy - Serco has a great opportunity for you! NAVSEA is changing the face of Navy training across the fleet. You will be part of a large team that works closely with the customer and other Serco teams to deliver quality training solutions to the Surface Navy. This team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program. Our team takes a customer and employee focus to ensure a positive team working environment. The Lead Navy Training Analyst will:- Support Surface Training Systems Program Office in planning, developing, and documenting Manpower, Personnel and Training (MPT) Requirements for Navy Surface Ship Programs in the Readiness and Acquisition division. Support the analysis of LHA, LHD, LPD, ESB, LAW, LCU, LCAC and SSC MPT requirements for Ship modernization and advising leadership on program, product, or project strategies pertaining to program cost, schedule, and performance; applying systems acquisition processes, policies, procedures, and practices pertaining to cost, schedule, and technical assessments of acquisition programs; providing oversight of all acquisition, contracting and finance activities within the organization. Establish close working relationships with developing NAVSEA Warfare Centers and Learning Centers.- Responsible for performing program management activities including developing analyses and evaluating established programs, policies, procedures and identifying lessons learned and best practices for future program improvements. Interface with multiple afloat/ashore activities, program offices, Learning/Warfare Centers, Resource Sponsors, Shipbuilders, Ships Force (SF) crews, Maintenance Centers, Detailers, Subject Matter Experts (SME), and developers to advocate core competencies and execute mission. Regularly collaborate with outside Surface Navy Program Offices, In-Service Engineering Agents, Participating Managers (PARMs), Program Managers, and industry subject matter experts to support overall MPT requirements for modernization and acquisition.- Leads and/or participates in Training Working Groups, Bi-Weekly Status Reviews, conferences, and technical exchanges with NAVSEA contributing personal fleet experience and Subject Matter Expertise (SME) to address and resolve issues associated with project sub-systems, resources, capabilities, and usage.- Evaluate Navy Training System Plans (NTSPs) and Front-End Analysis (FEA) and Training Requirements Planning documents in support of new development acquisition as required by OPNAV Instruction 1500.76D.- Develop description and scope of interim and lifecycle training courses.  Collaborate with cross-departmental representatives for concurrence on training plan development.- Function as a Team Player, always ready and able to attend meetings and briefings to take notes and collaborate on the Program Manager's behalf. Act as an action item coordination (both tracking and follow-up). - Perform additional duties and responsibilities as assigned.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55154
Work Location US-DC-Washington Navy Yard
If you love high profile and challenging projects supporting the US Navy- Serco has a great opportunity for you!  NAVSEA is changing the face of Navy training across the fleet. The Surface Training Systems (STS) Program Office is the OPNAV single point of contact for strategic program planning, policy, acquisition, life-cycle management, research and development, and technical insertion into all existing and future Navy Surface Training Systems. Join the Serco team as we work to transform Navy training for the Sailor 2025 vision. This position supports NAVSEA in the acquisition, stand-up and lifecycle support for new combat systems, high-tech trainers for the Navy. Develops and evaluates plans for training systems supporting modernization, new construction acquisition programs. Assesses and recommends the feasibility of proposed approaches to solve problems. Possesses knowledge of AEGIS Weapons Systems and applicable Navy Combat Systems training and operational mission areas and training system requirements. You will be part of a large team that works closely with the customer and other Serco teams to deliver quality training solutions to the Surface Navy.  This team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program.  Our team takes a customer and employee focus to ensure a positive team working environment. Sr. Acquisition Training Analyst will:- Provide program management and training system acquisition support for Surface Training Advanced Virtual Environment Combat Systems (STAVE-CS) training systems as needed.- Coordinate with training system acquisition stakeholders to support Planning, Programming, Budgeting & Execution (PPBE) process in support of requirements, development, delivery and sustainment of Surface Training Systems as required by the Department of Defense 5000.2 series and OPNAV instructions for Warfare Chairs.- Develop and maintain project status briefs, trackers and other project management tools to monitor and report cost, schedule, performance and risk related to a portfolio of STAVE-CS training system acquisition projects. - Make recommendations for training requirements and advise the Mission Area Chair on defending the requirements to the Surface Expeditionary Warfare Training Committee (SEWTC) and the resource sponsor.- This position specializes in the planning, acquisition, activation and sustainment of Navy Training Systems and Installations. - Develops financials planning and budget forecasts for system acquisition and sustainment. - Develops and updates Senior Level PowerPoint Briefings.
Category
Training
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55155
Work Location US-VA-N/A
Looking for a customer service role at a place you can make a difference every day? Discover this great opportunity to be a part of a dynamic team, supporting customers with processing their retirement pensions. Serco supports the Pensions Benefits Guarantee Corporation (PBGC), a government agency that protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans. Serco’s goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 years of pension benefits and customer service experience comprising of Operations Management, Assistant Project Management, supervisory and team lead roles. As well as experience in benefits administration including 401(k), interpreting plan documents, disability, estate research and processing. The team works closely with our PBGC customer and other Serco teams to deliver the highest level of customer service. The Customer Service Supervisor is an exempt position responsible for providing leadership for a team of Participant Service Representatives (PSRs) to achieve business objectives as set forth by the Contact Center and Operations Manager.  In the Customer Service Supervisor role you will: - Ensures their team operates in an efficient manner by tracking individual performance and providing on-going feedback on a regular basis- Maintains a highly motivated and productive team by recognizing top performers and coaching low performers- Addresses individual and team-wide performance issues in a timely manner- Coaches PSRs on an individual basis to ensure goals are met- Performs Quality Assurance monitors as required and provides timely feedback- Works closely with Quality Assurance and Training to ensure PSRs have adequate knowledge to perform assigned job duties- Fulfills other duty requirements established by the Contact Center Managers
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 55168
Work Location US-KY-Lexington
Looking for a Fleet Mechanic role at a place you can make a difference every day? Discover this great opportunity in Lexington, KY! Serco is the nationwide leader in our industry and works exclusively for large, utility fleet customers throughout the U.S. Bring your experience and industry skills and become a part of the Serco Fleet Maintenance Services team. In this role, you will:• Operate automotive, construction and material handling equipment, hydraulic systems, aerial platform inspection and repair. • Inspect, diagnose, and repair bucket truck and digger derrick hydraulic systems.• Perform engine, electrical and  drivability diagnostics/repair.• Perform DOT inspections and manufacturer suggested servicing.• Diagnose and repair after-treatment systems.• Provide clear and accurate information when entering work order data into a fleet maintenance system.• Be responsible for scheduling and prioritizing work derived from driver reports.
Category
Technician
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-KY-Lexington
Telework
No - Teleworking not available for this position
ID 55167
Work Location US-KY-Lexington
Looking for a Mobile Mechanic opportunity at a place you can make a difference every day? Discover this great opportunity based out of Lexington, KY! The candidate will be supporting customer locations in the following areas: Maysville, Paris, Morehead, and Mount Sterling, KY.  Serco is the nationwide leader in our industry and works exclusively for large, utility fleet customers throughout the U.S. Bring your experience and industry skills and become a part of the Serco Fleet Maintenance Services team. This is a full-time mobile position with occasional on call and storm support responsibilities. Schedule is flexible. In this role, you will:- Perform operational and functional inspections, repairs and maintenance on fleet vehicles and equipment.- Perform inspections, repair and maintenance operations on a variety of powered, non-powered equipment, and vehicles.- Ability to work on a diverse equipment set, which includes mowers, cranes, backhoes, trailers, trenchers, bulldozers, excavators, wood chippers, asphalt laying equipment, diggers and pole setting equipment, aerial manlifts, cranes, medium and heavy trucks and mounted/non-mounted attachments.- Operate and perform diagnosis on equipment, maintain and repair hydraulic systems, routes and replaces hydraulic lines, check system for leaks and proper operation- Perform diagnosis and repair complex electrical systems.- Perform minor welding repairs when required in a field environment.- Perform routine vehicle and equipment preventive maintenance inspections checking, DOT inspections and replaces fluids, checks lights and other electrical system components, etc.- Provide clear and accurate information when entering work order data into a fleet maintenance system.- A certain degree of creativity and latitude is expected.- Work under general supervision and is a self-starter.- The list of duties does not include ALL duties that may be assigned to this position.
Category
Production/Skilled Trade/Warehouse
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-KY-Lexington
Telework
No - Teleworking not available for this position
ID 53687
Work Location CA-ON-Brampton
 SERCO is offering a $2,000 dollar sign-on bonus for this position, and this roles has a starting hourly rate of $21.18! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work. Purpose of the Job:- Provides information and assistance related to driver examination services.- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.- Ensures the fair and proper conduct of examinations.- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.- Provides Security Guard Testing (SGT) examination services support.Primary Duties and Responsibilities:- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.- Distributes and verifies application forms for accuracy and completeness.- Investigates problems or errors in licence records and initiates corrections.- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.- Collects applicable fees accurately.- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.- Contacts members of the public to communicate information and correct errors.- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.- Escalates customer concerns and redirects customers to other government agencies, when required.
Category
Customer Service
Position Type
Part-Time
Security Clearance
Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Recruiting Location : Location
CA-ON-Brampton
Telework
No - Teleworking not available for this position
ID 55164
Work Location US-CT-New London
If you are looking for a fast-paced job supporting the development of future autonomous vessels, then this position is for you! In this job you will be part of the Serco VOYAGER team developing a new autonomous vessel for the DARPA NOMARS program. You may also support other ship design programs for USCG, US Navy, and foreign military customers. The VOYAGER team is a distributed team of ~20 people working mainly in New London and DC offices led by Nate Miller. In the New London office, you would report to Dr. Gregory Johnson who has been supporting USCG and Navy customers in the areas of electrical engineering, communications, and electronic navigation for 20 years. This position is contingent upon your ability to obtain, maintain, and transfer your secret level clearance post employment.  In this his position will be responsible for defining and implementing the software development methods and environments needed to ensure the integrated system end product meets or exceeds performance objectives. Work will involve software products primarily in the marine robotics, autonomous systems, automation system, and digital twin domains. Software products generally include components bridging multiple domains. Bring your expertise and collaborative skills to make a positive impact on the security of our nation! In this role, you will:- Be responsible for administering an Azure DevOps server to track requirements, software deliverables, and testing for all software for the VOYAGER.- Coordinate software build versions with our teammates to ensure that software integration, installation and testing in our Software Integration lab is completed in accordance with test plans.- Assist with developing the test protocols and methodologies for testing the systems post-installation.- Participate in testing the systems during pier-side and at-sea testing.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CT-New London
Telework
No - Teleworking not available for this position
ID 55145
Work Location US-NY-N/A
We are seeking a Part Time, On-Call (that can lead to full-time employment) Experienced Instructional Designer to support our Defense Ammunition Center (DAC) contract. In this position, you will conduct end-user needs assessments and performance assessments, analyze results to determine learning needs and performance gaps, and design custom training solutions for a variety of clients. This position is 100% remote. This position is contingent on customer approval and/or contract award. In this role you will:- Consult with clients to identify new requirements and strategies- Work with the instructional design team (Instructional Designers, Media Specialists, Programmers, Quality Control Specialists) and Project and Program Managers to design responsive training and/or performance support solutions and schedules- Demonstrate advanced knowledge of the ISD process and foster design innovation- Capture and diagram workflow processes, conduct task analyses and workflow observations- Participate in visual design, prototyping, and usability testing and evaluation- Review products throughout analysis, design, and development for style guidelines, writing standards, and sensible course/task flow- Work under the supervision of the Project Manager or the Senior Instructional Designer to develop and document instructor-led, paper-based, and technology delivered curricula or performance support solutions- Design and develop 508 Compliant eLearning courseware and training materials- Utilize the ADDIE model.
Category
Training
Position Type
On-Call
Security Clearance
Other
Recruiting Location : Location
US-NY-Buffalo
Telework
Yes - May Consider Full Time Teleworking for this position
ID 55143
Work Location US-AP-Kwajalein
Looking for a Radar/Communications Technician opportunity at a place you can make a difference every day?  Discover this great opportunity in our Kwajalein Atoll, Marshall Islands location.  Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission. This position is contingent upon your ability to maintain/transfer your Secret Clearance.  Serco supports the U.S. Space Force as a prime for their Space Fence Operations and Maintenance contract to complete all actions necessary to assure radar comm-electronics systems are serviceable, safely operable, and properly configured to meet mission requirements and system readiness. Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco. In this role, you will:- Perform inspections, repairs, modifications, analyses, and other maintenance-related tasks.- Maintain logs, records, inspection forms, and MIS reflecting equipment status, inspections and maintenance performed; Request depot level maintenance when the maintenance required is beyond the scope, capability, and authorization given.- Report equipment circuit operational capability status changes for all system outages as they occur.- Input Maintenance Data Collection data and other data into the government Integrated Maintenance Data System. Maintain, calibrate and repair comm-electronic equipment, including upgrades and modifications.- Schedule maintenance downtime: Document scheduled and unscheduled maintenance events.- Comply with and respond to Technical, Field Change and Engineering Change orders.- Determine repairable status of failed assets and restore serviceability.- Maintain Configuration Control.- Maintain equipment IAW Technical Orders to minimize the effects of corrosion on comm-electronic equipment.- Implement, document and practice maintenance safety procedures.- Support troubleshooting/coordination and reporting of long-haul circuit outages.- Assist with development of Operating Instructions, implement on-site quality program. Assist other Space Sensor Program personnel as needed.- Perform contingency radar operator duties as required.
Category
Technician
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
MH-Kwajalein Atoll
Telework
No - Teleworking not available for this position
ID 54380
Work Location US-DC-Washington
 If you love high profile and challenging programing projects supporting the US Navy, Serco has a great opportunity for you!  SERCO is hiring a Navy Management Analyst to be on a dynamic team supporting information warfare programs at the Pentagon in Washington, DC. Bring your expertise and collaborative skills to make an impact toward our military defense.  SERCO supports the US Navy which supports the Navy warfighter by setting requirements, budgeting resources, and managing programs for many different Navy programs. The Deputy Chief of Naval Operations (OPNAV N2N6) optimizes information warfare investments through centralized coordination, Navy network capability development/integration, Joint and Navy requirements development, and resource programming. In this role, you will:- Assist government action officer with coordination of internal N2N6 policy, integration, planning, programming and budgeting of OPNAV programs. - Gather, review, analyze and report applicable financial data derived from PBIS and iRAPS for use by government action officer.- Assist government action officer coordination with Navy, U.S. Marine Corps, other Service staffs, and other relevant external organizations for the integration of program technical, cost, schedule, and budget information as required during the Navy’s PPBE cycle.- Provide reports on the impact of DoD and Department of the Navy (DON) directed program and budget actions on Navy C4I capabilities and plans.- Assist requirements officers with warfighting mission capability analyses supporting the PPBE cycle.- Assist requirements officers in the preparation of inputs for studies to support N2N6 Program Objective Memorandum planning.- Participate in liaison activities with NAVIFOR, PEO, and Joint Staff, and assessment of the impact of Navy C4ISR systems integration objectives within the defined DoD C4ISR architectures.- Assist N2N6 with liaison activities with Joint and Navy staffs on Navy C4I strategy development, policy issues, and divisions of responsibilities within the Navy’s Information Warfare community.- Attend conferences and meetings to support requirements officers at various DON and DoD Information Warfare strategy, policy, budgeting, and programming fora.- Assist N2N6 with capabilities and equipment requirements analysis to meet stated mission requirements.- Provide subject matter expert level support and analysis reviewing platform requirements documents, draft comments, and recommended additions, deletions, or changes to proposed documents.- Assist N2N6 with reviews of Combatant Commander and Navy Component Commander Operational Information Warfare plans and policies. - Assist N2N6 in the preparation of technical briefings, point papers, record message traffic, and official correspondence on Navy C4ISR issues for Congress, DoD officials, Navy leadership, U.S. Government Accountability Office, Joint Staff, other services, combatant commanders, and others.- Assist N2N6 with the coordination of executive preparation for information briefs and decision briefs that require N2N6 senior leadership participation.
Category
Navy
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-
Telework
No - Teleworking not available for this position
ID 54604
Work Location US-NY-Garden City
Serco is hiring an Administrative Clerk to support our Navy customer on-site at the Garden City, NY location!  Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force. In this role, you will: - Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures- Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures- Answer and direct incoming telephone calls and visitors- Schedule and plan meetings/appointments as required, including conference calls- Liaise with staff members, applicants and the general public on a daily basis- Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures- Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed- Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports- Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed- Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs- Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives- Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs 
Category
Administrative/Clerical
Position Type
Temporary/Term Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-NY-Garden City
Telework
No - Teleworking not available for this position
ID 54984
Work Location US-HI-Aiea
If you love engaging in high profile and challenging projects, supporting the U.S Marine Corps, then SERCO has an amazing opportunity for you.  Serco is hiring an Exercise Funds Analyst to support our MARFORPAC G3 exercise program with the management of event design, planning, and preparation funds allocated through multiple sources located in Camp Smith, HI. Bring your collabertive skills and make an impact towards your career! Serco supports the Marine Corps as a prime for the MARFORPAC contract which supports Commander, Marine Corps Forces, Pacific to optimize facilitation of the G3 division in support of operations and exercise planning. This includes providing technical, analytical, and administrative support to accomplish this mission. The current Serco team is 13 personnel assisting the MARFORPAC operations staff with its cross-functional staff efforts to include training across the INDOPACOM region with allies and partner nations. In the Excercise Funds Analyst position, you will:- Prepare program execution plan (PEP charts, Service Incremental Funds (SIF) monthly report, Mid-year review chart, SIF phase plan chart, Joint Exercise Transportation – Program (JET-P) monthly execution report, and Joint Staff Unfunded Requirement documents among other exercise program tracking documents- Assist the government representative, acting as the primary point of contact for funding MARFORPAC led operations activities and investments (OAIs) supporting the command- Serve as the point of entry and MARFORPAC G35 Exercise coordinator for the development of Joint Staff Unfunded Requirement submissions in order to leverage Joint Funding in support of the Joint Exercise Program- Develop, submit for approval and delivery all monthly and quarterly funding briefs (normally in Microsoft PowerPoint)- For all Joint Exercises supported by MARFORPAC forces, prepare and staff cost estimates with MARFORPAC exercise main planners addressing all element identified in the USINDOPACOM Joint Exercise Program Event Planning Guide (and typically developed in Microsoft Excel and Word)- Conduct weekly coordination sessions with G8 action officers to maintain a high degree of awareness on funding status and trends for operation and maintenance funds as well as Joint funds assigned to the command- Coordinate with exercise planners and attend integrated planning team meetings to maintain the most accurate reflection on exercise costs based on latest concepts and stay informed on upcoming planned adjustments to the exercise design that will have funding implications- Submit the command’s Exercise Branch Budget Report on an annual basis that includes estimates for temporary additional duty expenses, funded exercise costs, and lift cost for movement of personnel and equipment 
Category
Operations Management
Position Type
Full-Time
Security Clearance
Top Secret
Recruiting Location : Location
US-HI-Camp HM Smith
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 55133
Work Location US-VA-N/A
If you are a detail-oriented security professional with proven technical skills and want to be a part of a larger collaborative team of security engineers, Serco has a great opportunity for you! In this Security Engineer II role, you would be a member of the corporate information security team and be responsible for endpoint protection, threat monitoring, detection, event analysis, and incident reporting. In executing this position, you would be focused on detecting and mitigating cyber threats. The individual in this role has the responsibility to provide oversight on the effectiveness for information security controls within the environment to protect the confidentiality, integrity, and availability of Serco’s information assets. To be the ideal candidate, you would demonstrate a sound understanding of information security principles, independent thinking and analytical skills, technical knowledge and abilities, as well as the ability to maintain quality service standards set forth by the organization.Serco has a robust incident management program that include identifying, reporting, and remediating risks. We are also responsible for deploying and maintaining endpoint protection products in our environment. Our team works closely with other Serco teams to support these efforts.  In this role, you will:- Deploy, upgrade, and support endpoint protection and other security tools- Perform vulnerability, configuration, and compliance assessments- Analyze security breaches and policy violations to aid the InfoSec team with determining root cause- Perform vulnerability and compliance scans and evaluating the adequacy and effectiveness of controls- Facilitate the incident response process to ensure appropriate urgency and discretion is used and communication is facilitated within the incident response process and workflow- Provide correlation and trending for cyber incident activity- Research and recommend innovative and, when possible, automated approaches for completing information security-related tasks- Create and maintain documentation of IT security procedures, processes, configurations, and diagrams- Analyze data and recommend changes to security policies, procedures, and controls- Assist and educate users on security procedures- Conduct research to keep abreast of latest security issues to anticipate incidents and reduce their likelihood
Category
Information Security/Cyber
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54563
Work Location US-NC-Fort Bragg
Serco has a great opportunity for you to take a Forward Planner role as part of the Global Logistics Augmentation and Staff Support (GLASS) team in supporting the Army Sustainment Command in Fort Bragg, South Carolina. Join an integrated government-industry team in support of multiple program functions.  Specific tasks include the following:  Operations and Plans, Desk Officer, ORSA, Training and Exercise, Automation/Database Management and Cost Management Support Services. You will provide a  wide range of customer requirements in the Army supply systems and operations. Use your expertise and collaborative skills to positively impact our national defense and make a difference in the world’s greatest Army.  This position is contingent upon your ability to maintain/transfer a Secret clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Provide advice and recommendations of high level officials regarding operational plans and concepts. - Design data collection requirements to support operational planning.- Research and respond to inquiries, assisting with the management of regional and worldwide plans, collaborating with the Customer. - Have in-depth research and analysis of policy, regulation, directives or industrial issues. - Assist in preparing briefings and special studies, updating and maintaining operational and plans files within a Share Point site. - Track changing requirements; review and perform gap analysis for Operational Plans. - Participate in training and exercise events.- Assist in the development and management of Master Scenario Event List (MSEL) injects, assisting in the developing and updating exercise event scheduling requirements, assisting in conduction training courses for Government personnel and monitor and track changing requirements. - Be familiar with the development and documentation of training and exercise scenarios and how command post exercises are conducted.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-NC-Fort Bragg
Telework
No - Teleworking not available for this position
ID 55140
Work Location US-VA-N/A
Looking for a career where you can make a difference every day? Discover this great opportunity to be a part of a dynamic team as a Patent Classifier. Serco’s Intellectual Property (IP) Services Program performs patent related classification analysis for the United States Patent and Trademark Office (USPTO) and the European Patent Office (EPO), as well as performing similar analysis and patent search for law firms and inventors. This is a great opportunity for a candidate who is seeking a team driven environment, but is also a strong, independent worker. The work performed by Serco Patent Classifiers supports a contract with the USPTO as well as related commercial patent search and analysis services. Subject matter for this role includes Databases/Cryptography/Software/Dynamic Storage/Data Processing/Security/Hardware/E-Commerce. In this Patent Classifier role, you will:- Be expected to determine appropriate classifications in accordance with both U.S. and international patent classification systems through technical knowledge, research, and automated tools.- Have technical expertise in one or more of the following technologies: Engines, Aeronautical, marine and land vehicles, buildings, bridges, roadways, vehicle drive trains, weapons, earth working.- Have exceptional analytical skills and attention to detail.- Have strong reading comprehension skills and written communication skills.- Have the ability to use Microsoft Office Word and Excel, and work on a computer workstation 8 hours per day.- Learn patent classification, search, and examination processes.- Apply knowledge of classification processes to assign U.S. Patent Classification (USPC) and Cooperative Patent Classification (CPC) codes to complex technical subject matter.- Apply knowledge of classification, search, and examination processes to provide analysis and prepare written reports for patent attorneys and others in the IP industry.- Use automated systems to perform research and classification operations.- Function in a production-based environment with emphasis on operating efficiently and accurately at a significant pace.- Work independently with minimal supervision.- Work closely with others in a team environment.- Participate in on-going program training to expand knowledge in additional technical fields and patent services.
Category
Other
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54510
Work Location US-VA-Herndon
The primary function of this role includes overseeing the full lifecycle of a trade show or similar event.  In this role, you will:- Work with Marketing, corporate management, and business units to plan and implement yearly trade show strategic plan. - Plan and manage all event details - both strategic and logistical - relating to trade shows, including manage booth assignment, the technical aspects of special events or presentations, develop the master schedule for the event, and follow-on reporting of the event.- Lead the setup and breakdown of the booth starting with procuring booth space, materials required to support the display, and oversee install and tear down their booths after the event.  - Develop presentations, collateral, advertising, and promotional campaigns for trade shows.- Secures promotional materials (give-aways) for targeted trade shows and manages inventory. - Develops and manage trade show calendar, budget, detailed follow-up and ROI evaluation of Trade Show program During down-time in the tradeshow schedule, this role will support functions within the Corporate Communications department, relating to both internal and external responsibilities.  
Category
Communications/Public Relations
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54745
Work Location US-AE-Erbil
Serco provides logistics sustainment and contingency support to IFRCO both OCONUS (Iraq, Jordan, Kuwait & Syria) and CONUS (Redstone Arsenal, Yuma Proving Ground, Fort Sill, OK & Fort Campbell, KY) by conducting logistics database administration, lifecycle management of supplies and reset services. You will become part of our Iraq based logistics team supporting multiple government customers in Supply Chain Management, Inventory Control and Total Asset Visibility, including shipping and receiving, configuration management, distribution management, property accountability, and equipment disposition. The Logistics Analyst - Iraq will be part of a diverse team of highly talented personnel who work closely with the customer and other Serco teams to deliver quality logistics support to IFRCO OCONUS (Iraq). In this role, you will: - Provide logistician experience to manage supplies and conduct warehousing functions to support government and military operations in an austere environment- Provide logistician experience to retrograde, transport, and maintain accountability of government property to support military operations- Provide expertise in preparing assets for DLA-DA (DRMO) and turn-in to support phasing out unneeded equipment- Provide expertise in utilizing Commercial Off the Shelf (COTS) and/or government logistics databases to move systems and equipment within the Iraq theater- Provide logistician experience to document the inventory, receipt, and shipment of equipment and systems- Provide expertise in the use of computer applications (ex: Excel, Word, PowerPoint etc.) to communicate logistical transactions to contractor and government leadership
Category
Logistics
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
IQ-Erbil
Telework
No - Teleworking not available for this position
ID 55111
Work Location US-VA-N/A
Looking for a career where you can make a difference every day? Discover this great opportunity to be a part of a dynamic team as a Patent Classifier. Serco’s Intellectual Property (IP) Services Program performs patent related classification analysis for the United States Patent and Trademark Office (USPTO) and the European Patent Office (EPO), as well as performing similar analysis and patent search for law firms and inventors. This is a great opportunity for a candidate who is seeking a team driven environment, but is also a strong, independent worker. The work performed by Serco Patent Classifiers supports a contract with the USPTO as well as related commercial patent search and analysis services. Subject matter for this role includes Semiconductor Active Devices & Manufacture/Electrical Devices & Components/Power Systems & Control/Electronic Circuitry.clarivateIn this role as a Patent Classifier you will:- Learn patent classification, search, and examination processes.- Apply knowledge of classification processes to assign U.S. Patent Classification (USPC) and Cooperative Patent Classification (CPC) codes to complex technical subject matter.- Apply knowledge of classification, search, and examination processes to provide analysis and prepare written reports for patent attorneys and others in the IP industry.- Use automated systems to perform research and classification operations.- Function in a production-based environment with emphasis on operating efficiently and accurately at a significant pace.- Work independently with minimal supervision.- Work closely with others in a team environment.- Participate in on-going program training to expand knowledge in additional technical fields and patent services.
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 54555
Work Location US-DC-Washington
If you love working as part of a collaborative team and want to help customers improve their operations, then this job is the place for you! As a Data Scientist with SERCO, you will collect, synthesize, and analyze human resources (HR) data to support our U.S Navy customer located at the Washington Navy Yard located in Washington DC.  Serco provides a fast-paced, collaborative work environment where individuals have an opportunity to support multiple cutting-edge projects for Naval Sea Systems Command’s (NAVSEA) Corporate Operations & Total Force Directorate (SEA 10).   In this role, you will provide business data analytics subject matter expertise as part of our team to analyze HR data. You will work closely with the Naval Sea Systems Command’s (NAVSEA) Corporate Operations & Total Force Directorate (SEA 10), Project Managers, and other analysts to identify challenges and develop solutions.  In this role, you will:- Facilitate the collection of HR and customer requirements to support development of HR tools and analytics- Support the development of data analytic approaches, including return on investment measures, strategies, and performance indicators, dashboards, reports, and tools.- Bridge gaps between the HR and data analytic communities- Support the completion and distribution of HR data analytics in support of HR functions, programs, and Command goals- Facilitate the ongoing execution of workforce planning and recruiting data analytics systems- Collect, synthesize and analyze a wide array of data inputs- Provide data analytics support to inform strategic HR decisions and priorities- Develop and provide data analyses and reports in the form of charts, briefing materials, and analysis narrative- Provide recommendations or information for decision-making- Participate in ad hoc data analytics, recurring or other related project-based work, as assigned 
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington Navy Yard
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54970
Work Location US-VA-Arlington
If you love engaging with high profile and challenging engineering projects supporting the U.S. Department of Defense, Serco has a great opportunity for you! This Data Analyst (SME) will be part of a dynamic team supporting with the Department of Defense’s (DoD) research, development, and prototyping efforts located in Crystal City, VA. Bring your expertise and collaborative skills to make a positive impact on the security of our nation. Serco supports the Office of the Secretary of Defense (OSD) and other Defense Agencies with engineering and program management. The DoD customer’s mission is to rapidly demonstrate and transition innovative capabilities to shape the competition space, counter emerging threats, and support long-term competitions by creating strategic operational effects through deterrence, power projection, cost imposition, surprise, and over-match. Serco develops and demonstrate prototypes to buy down risk and prove feasibility of game-changing concepts using existing and emerging Government and commercial systems.  You will be part of a Serco team responsible for highly consequential engagements with stakeholders impacting national security and the defense capabilities. You will work closely with customers and other Serco teams to deliver quality solutions recognized by DoD and other government industries as outstanding contributions in engineering program and risk management across the Defense enterprise.  In the Data Analyst SME position, you will:- Identify business trends and problems through complex big data analysis- Interpret results from multiple sources using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently- Design, develop and implement the most valuable business solutions for the organization- Prepare big data, implement data models and develop database to support the business solutions 
Category
Information Technology
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-VA-Crystal City
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54681
Work Location US-VA-Dumfries
If you love high profile and challenging programing projects supporting the US Marine Corps - Serco has a great opportunity for you! The Acquisition SME will play a major role in supporting the Combat Development Directorate, Information Warfare Division (CDD, IWD) with Acquisition efforts to bring new, improved warfighting capabilities located in Quantico, VA.  Bring your expertese and collbartaive skills to make an impact towards you career.  Discover your place in our world.  Serco supports the the Marine Corps CDD, IWD which leads Marine Corps force development in collaboration throughout the process with numerous stakeholders across Headquarters Marines Corps, the operating forces and supporting establishment.  You will be part of an amazing team supporting the Marine Corps CDD, IWD with POM, PPBE and JCIDS support. You will Utilize expertise in planning and budgeting to conduct annual planned and ad hoc capability gap analysis to identify requirements capability shortfalls, and potential solutions. You will also provide analysis for the POM decision process and develop MC CBA and POM products in support of program reviews.   In this role, you will:- Support POM efforts in support of IWD CIOs - Provide POM, PPBE, JCIDS and MC CBA process support - Utilize expertise in planning and budgeting to conduct annual planned and ad hoc capability gap analysis to identify requirements, capability shortfalls, and potential solutions (most importantly during the annual USMC CBA)- Provide analysis for the POM decision process and develop MC CBA and POM products in support of Program Reviews- Adjudicate comments for Cyber and C2 concepts documents - Provide technical and analytic support to CE-Info - Provide JCIDS support and generate analytical products in support of capabilities development for the USMC - Participate in working groups and meetings- Manage the CE-Info SharePoint Online site; create sites, folders, and manage information- Assist in developing program budgets for identified capability gap solutions- Responsible for analyzing operational concepts and identifying operational deficiencies and capability gaps in order to develop integrated solutions in support of the POM process- Communicate orally with Capability Information Officers (CIOs) and Marine Corps Units to capture capabilities, Gaps and solution development templates- Capture, review and modify data using Microsoft Excel- Prepare work and event calendars in order to synchronize POM and CBA efforts in support of the Joint Capabilities Integration and Development System (JCIDS) 
Category
Other
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-VA-Quantico
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54985
Work Location US-HI-Aiea
If you enjoy engaging in high profile and challenging projects, then Serco has an amazing opportunity for you. Serco is hiring a Training and Exercise Employment Planning Analyst to support MARFORPAC G3 exercise program.  This will be a lead organizer for the Training & Exercise Employment Plan (TEEP) conference and management through staffing and approval as the new schedule of activities for MARFORPAC located in Camp Smith, HI.  Serco supports the Marine Corps as a prime for the MARFORPAC which supports Commander, Marine Corps Forces, Pacific to optimize facilitation of the G3 division in support of operations and exercise planning. This includes, but is not limited too; providing technical, analytical, and administrative support to accomplish this mission.  You will be part of a Serco team of 13 personnel assisting the MARFORPAC operations staff with its cross-functional staff efforts to include training and exercises across the INDOPACOM region with allies and partner nations. In the Training and Excerise Employment Planning Analyst role, you will:- Design and build relevant presentation tools and the collection and analysis of data necessary to support decision making relevant to operational activities in support of the MARFORPAC campaign order and the USINDOPACOM “to be” vision by entering data into the Command and Control of the Information Environment (C2IE) database- Provide planning product support to the Joint Exercise Life Cycle to include administrative activities and products, identified below, necessary for officially tracking and recording operational and training requirements throughout the planning process- Develop MARFORPAC G35 entries into C2IE database and manage the requirements of the G3 at large serving as the SME on business rules and procedures, security cooperation tracking/shaping, and providing technical support- Coordinate with exercise planners that all required MARFORPAC entries are entered into the Joint Training Information Management System (JTIMS) database in support of the Joint Exercise Program (JEP)- Coordinate and enter required MARFORPAC entries into the Force Management Tool (FMT) ensuring accurate tracking of force packages with the Global Force Management Process.- Develop Automated Message Handling System (AMHS) messages to include drafting, staffing, loading, and release actions required for official communications between headquarters in support of exercise.- Develop Master Scenario Event Lists (MSELs) for Joint Exercises that generate critical activities that serve to stimulate a reaction of the training audience to help units achieve their training objectives- Develop necessary Concept of Operations (CONOPS) slides in support of Joint Staff requests for Information and that subordinate headquarters slides comply with and are submitted to required standards- Develop and validate requirement for Joint Manning Documents (JMDs) that identify all personnel participating in joint exercises and that ensures the cost of participants, logistical support, transportation, access to key locations 
Category
Operations Management
Position Type
Full-Time
Security Clearance
TS/SCI
Recruiting Location : Location
US-HI-Camp HM Smith
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 54982
Work Location US-VA-Herndon
 Serco has an exciting new opportunity to join their Corporate Strategy Teamas the Director, Business Development Analytics, the primary point of contact for complex, higher-order analyses of Serco Americas’ interrelated BD datasets (e.g., pipeline, win/loss, historical and budgeted spend). You will play a crucial role in continuous assessment of Serco’s opportunity pipeline to monitor quality, identify opportunities for improvement, accelerate bid/no-bid decisions, and efficiently allocate or reallocate resources.  Serco is an acronym for “Service Company”, and that is what we do, provide the best services to our customers and fellow citizens making a difference every day.  Serco is a place you can count on for growth, opportunity, and loyalty.  Our Mission is to increase our portfolio as the go-to partner providing high-impact digital government service programs that require pulling together people, processes, and technology under very tight time frames. Our methodology ensures that vital government programs are stood up on time, and on schedule, and then build continuous improvement into ongoing operations. This position will be remote and will report to the Vice President of Strategy for Serco Americas. In this role you: - Acts as the primary point of contact for complex, higher-order analyses of Serco Americas’ interrelated BD datasets (e.g., pipeline, win/loss, historical and budgeted spend). Provides continuous assessment of Serco’s opportunity pipeline to monitor quality, identify opportunities for improvement, accelerate bid/no-bid decisions, and efficiently allocate or reallocate resources. - Develops and maintains dashboards and exhibits (Power BI, Tableau, Excel, Power Point) to display and communicate status and findings. - Monitors opportunity budget vs. actuals over time and provides red flag warnings for opportunities that are behind plan. - Develops BD and B&P spending benchmarks at the opportunity level based on opportunity type, procurement environment, and competitive context. - Evaluates opportunities to insert agile approaches into Serco’s existing BD and Capture process. - Conducts special studies and analyses including, but not limited to, pipeline sufficiency analysis and opportunity/BU ROI analysis. - Engages in activities to refresh Business Unit and Division strategies, roadmaps, and priorities. - Refreshes exhibits from existing strategy presentations and create new exhibits as needed (e.g., publicly traded competitor organic growth, defense, and federal civilian budget history/projections). - Assists Group/Division Corporate Development staff in activities along the M&A lifecycle to include target sourcing, evaluation, due diligence, deal execution, and post-merger integration. - Trains and mentors’ staff in the BD Administration and Reporting function. - Maintains and updates Serco’s BD Lifecycle Guide. - Assists with capture activity as appropriate. - Research new BD opportunities and recommends to BUs for additional to pipeline.  
Category
Business Development/Proposals
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Herndon
Telework
Yes - May Consider Full Time Teleworking for this position

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