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ID 38312
Work Location US-CO-Colorado Springs
Serco Inc. is seeking a self-motivated, career-oriented Contracts Administrator for a challenging assignment in a quick changing, growth, and customer-oriented culture.  You will manage a variety of federal and local contracts. This is a fast paced, cradle-to-grave contracting position which will require the handling of multiple pre-bid opportunities, proposal activities, negotiations, contract award and administration of the resultant contract. You will work directly with customers and senior leaders for this Business.  A detailed on-boarding process supplemented by substantive training and mentoring opportunities will be available. This position is in Colorado Springs office and will be responsible for managing contract(s) with low to moderate risk and visibility.  Successful performance will require a high degree of independent and creative judgment applied to goals and objectives of the corporation.In this role you will: - Learn commonly used concepts, practices, and procedures within the contracting field- Interact with customers in accordance with established policies and procedures, applicable laws, customer requirements, and sound business judgment - Review solicitation and prepare routine response for proposals, bids, and contract modifications - Analyze contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, corporate policies, and group procedure- Draft and negotiate contractual instruments commensurate with skills and grade level- Ensure contract review, approval, and execution in accordance with corporate and/or group guidelines- Communicate contract policy and practice to internal business teams- Prepare and administer routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal- Prepare, organize, and maintain contract records and files documenting contract performance and compliance- Performs contract closeout activities- Support department compliance actions such as review of contract database accuracy
Category
Contracts/Subcontracts
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Colorado Springs
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 37882
Work Location US-VA-Fairfax
If you love a high energy and professional environment - Serco has a great opportunity for you! The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. In the Project Administrator role you will: The Project Administrator develops, plans, coordinates, implements and maintains projects and/or programs for clients continuous improvement initiatives. Performs the following duties: Makes recommendations for workflow and program improvements.  Coordinates project logistics such as meetings, travel, supplies, equipment, etc. Counsels clients on benefits of program.  Maintains customer information in computer system. Records, tracks and maintains projects and/or program progress. Develops reports, presentations, manuals, bulletins, and other project/program documents. Familiar with a variety of the field`s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct day-to-day workflow of others although it is not their primary job function. During the pandemic, this position is working from home. Once the pandemic is over, the position is expected to be working on site in Fairfax, VA.  
Category
Project/Program Management
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-VA-Fairfax
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38313
Work Location US-CO-Colorado Springs
Serco-NA is actively seeking a motivated individual and strong leaders to serve as a Logistics Control Supervisor within our facility in Colorado Springs, CO.  In this role, you lead our dynamic team supporting multiple contracts across our Systems Integration and Installation Business Unit.  You will be responsible for the daily warehouse operations and providing support to both internal and external customers. You will play a critical role in ensuring that successful and safe work is performed onboard our Military installations which is vital to our Mission to protect and serve our Military.
Category
Logistics
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 38306
Work Location US-SC-Shaw AFB
United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports 9th Air Force (Air Forces Central)/A8 Programs and Requirements Directorate. In this USAFCENT A8 Unit Program Coordinator - Admin Support role, you will:- Supports 9th AF A8 Directorate in three major areas.  Client Support Administration for Information Technology, Staff Task Management and Unit Program support.- Configure user software, modify software configuration and perform basic configuration management functions in support of the A8 directorate. - Support functions include providing limited software application assistance for commonly used office automation and performing initial system diagnostics and trouble-shooting of systems. - Coordinate any IT support issues with all agencies (e.g., customers, Functional System Administrator (FSA), Communication Focal Point (CFP), etc.) when necessary.- Review organization’s needs for computer resources on an annual and as needed basis- Validate computer equipment requirements and unit Equipment Custodian (EC) requests as well as assist EC with hardware and software inventories- Promote user awareness concerning unauthorized or illegal use of computer hardware and software in support of Operation Security (OPSEC)/Communication Security (COMSEC)- Report security breaches to the Information Assurance Officer and distribute security information to the A8 staff- Common Access Card Pin Reset (CPR) Trusted Agent USAF Public Key Infrastructure (PKI)- Compile, format, and check quality of recurring information updates for meetings, VTCs, and reports- Provide print outs of presentations as required- Maintain organizational email account and archival file structure. Daily check the account for incoming emails and then distribute to the correct individual or division, or take action directly to resolve the issueADDITIONAL RESPONSIBILITIES:Staff Task Management = USAFCENT and 9AF employ the Tasker Management Tool (TMT) to create, deliver, track and complete Staff tasking digitally.  To support staff tasking management, the UPC will maintain organizational email account and archival file structure.  Conduct daily checks the account(s) for incoming emails and then distribute to the correct individual or division, or take action directly to resolve the issue.  Furthermore, the UPC will conduct daily reviews of all AFCENT Tasker Management Tool (TMT) taskers on NIPR and SIPR for A8 and coordinate with the Divisions for assignment and completion.  UPC will monitor all input and output functions for A8 generated TMT taskers.  Processing of the taskers, both internal and externally generated, will include building the tasker, establishing the lead and coordinating offices, coordinating the staff processes and responses and managing the timelines to ensure all suspenses are met.- Assists staff with setting suspenses and/or prioritizing work for all A8 staff personnel to support the commander/director- Assists with conducting reviews and briefings on all facets of management functions with recommended courses of action for resolving problems- Provides advice and guidance to staff in the organization of administrative, clerical, and procedural requirements. Assists other clerical staff in locating and selecting the appropriate guidelines, references, and procedures for application to specific cases- Updates tracker or suspense files for unclassified documents as requiredUnit Program Coordinator Support = The UPC will assists commander/director in accomplishing all necessary internal operations to include administrative training, security, development and implementation of organizational operating instructions and regulations of personnel related programs The UPC in their capacity of Unit Program Coordinator serves as Point of Contact for all newly assigned personnel; orients them regarding the basic functions of the organization, introduces them to key personnel and schedules their initial training/orientation requirements.- Disseminates information concerning new or changed procedures/regulations- Assists with determining and meeting administrative needs based on administrative support program requirements- Assists A8 staff on changes in administrative policies and procedures. Identifies and implements processes which can be improved or made more efficient through application of automated technology or other methods.  Trains, orients, direct, and oversees the duties and work products of A8 POCs- Assists with ensuring unit programs comply with regulations, laws, policies, and directives- Assists with managing programs to include task management, Government Travel Card (GTC) program, health care program, fitness program, Government Purchase Card (GPC) program, safety program, Automated Data Processing Equipment (ADPE) accounts, Special Awards & Trophies, security program, and supply program- Advises the director on policies and executes directives through the establishment of procedures for associated programs. Assists with ensuring assigned members are aware of individual requirements established by law and/or policy- Monitors trends of programs and advises commander of their current evaluation ratings- Attends required training, meetings, and functions as related to the prescribed unit programs- Assists the director in the performance of administrative functions associated with the supervision of military and civilian employees (i.e. coordinating personnel assignments, promotions, and performance evaluation products, etc.). Assists with providing evaluations and validation of manpower requirements and participant qualifications for operational/contingency planning and exercises- Monitors personnel action requests, tracks personnel, manpower, and training transactions as documentation flows through the directorate and provides status reports to management- Monitors the timeliness, accuracy and transmittal of performance reports in accordance with established guidelines. Coordinates with appropriate offices and resolves conflicts affecting organizational positions- Assists with developing, establishing, updating, and maintaining office procedures and records/files of various types to ensure effective and efficient operation of the office- Assists project officer planning command sponsored events ensuring proper protocol is followed
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-SC-Shaw AFB
Telework
No - Teleworking not available for this position
ID 38305
Work Location US-SC-Shaw AFB
United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports USAFCENT Chaplain and JA Directorate. In this Administration and Program Support USAFCENT Chaplain role, you will:- Assists the customer in accomplishing all necessary internal operations to include administrative training, security, development, and implementation of organizational operating instructions and regulations of personnel related programs. - Assisting in the preparation, maintenance, and deposition of required administrative reports and other correspondence and with managing programs to include task management, Government Purchase Card (GPC) program, safety program, UDM to include ART and SORTS programs, awards program, security program, supply program, records management, Defense Travel System (DTS), training program, and self-inspection program. - Attends required training, meetings, and functions as related to the prescribed unit programs.- Assists with ensuring unit programs comply with regulations, laws, policies, and directives. Instructs others on changes in administrative policies and procedures.- Assists with developing, establishing, updating, and maintaining office procedures and records/files of various types to ensure effective and efficient operation of the office. Implements unit file plan. - Identifies and implements processes which can be improved or made more efficient through application of automated technology or other methods, including SharePoint. - Leverages networks and technology to create office continuity.- Assists in role of FAM, coordinating management of and training for deployed personnel. Assists with legal orientation course for legal personnel deploying to USCENTCOM AOR.- Serves as POC for newly assigned personnel; introduces them to key personnel and schedules their initial training/orientation requirements.
Category
Military Personnel Specialists
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-SC-Shaw AFB
Telework
No - Teleworking not available for this position
ID 38132
Work Location US-VA-Clintwood
 If you love a high energy and professional environment - Serco has a great opportunity for you! The Customer Service Rep. I – Full Time will be on a dynamic team, supporting customers based at our Clintwood, VA location. Bring your expertise and collaborative skills to make an impact towards servicing our participants. The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. Office location is in Clintwood, VA. Employees must be located around Clinwood, VA to successfully complete 4 weeks of in-person classroom training, followed by 3 to 4 weeks of on-the-job training. Telecommuting option after training is potentially available for those who have reliable internet service. In the Customer Service Rep. I – Full Time role you will: Answer calls and inquiries from the customer with concerns and questions. Facilitates resolution to routine problems. Maintains customer information in computer system. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.  
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Clintwood
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38123
Work Location US-VA-Herndon
Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. federal civilian agencies, the intelligence community, the Government of Canada, state and local governments, and commercial clients.  Headquartered in Herndon, Virginia, Serco has approximately 6,000 employees with an annual revenue of $1 billion and is part of a $4 billion global business that helps transform government and public services around the world. Serco Inc. is seeking a Director of Business Capture to join their team  You will be responsible for winning specific new business opportunities including the identification of opportunities and the proposal process. Will oversee competitive assessments, develop teaming and solutions strategies and deliver company messages to key customer stakeholders. Works closely with senior management to balance resource priorities to ensure continual, consistent progress through marketing, solutions, staffing, teaming and pricing elements of the capture plan. Responsible for developing key business relationships in domestic and/or international government markets, identifying and developing opportunities for business expansion, developing marketing strategies and proposing long range business plan s and acting as a liaison with government agencies and offices.   
Category
Business Development/Proposals
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38251
Work Location US-DC-Washington Navy Yard
Field Service Agent - IT Help Desk Level II If you are interested in a high profile and challenging position supporting the U.S. Navy—Serco has a great opportunity for you! The Field Service Agent - IT Help Desk position is an important part of a dynamic government-industry team located near Nationals Stadium in Southeast Washington DC. Use your expertise, customer service, and collaborative skills to make an impact towards our national defense and in support of our ships and Sailors around the world. Serco provides IT system management and direct user support to Federal employees and contractors in U.S. Navy shipboard systems acquisition program offices and headquarters staff. Our team supports the development, production, and support of cutting-edge technology and works closely with our clients to help them be more effective and efficient.  During this current period of increased telework, a combination of telework and in-person on-site support will be required.  Responsibilities In this role you will: - Provide support to IT end-users of government systems and networks on a variety of issues. Support policies governing procurement, maintenance, or disposal of IT assets in coordination with government and contractor IT managers.- Support government IT users running Windows 10 (WIN10) and Microsoft Office 365 (O365) and associated software and peripherals on a government IT network. - Provide user assistance in resolving service calls, maintaining networked peripherals, communicating with the government IT help desk on behalf of users, assisting with user IT set-up, maintaining IT issuing documentation, inventorying assets, assisting with software installation, communicating network issues and outages, instructing and assisting users with upgrades and security patches, and providing other IT support as required. - Respond to telephone calls, email and in-person requests for technical support. Document, track, and monitor the problem to ensure timely resolution. Identify, research, and resolve technical problems. Monitor user software requirements to assess need, determine usage, and control costs. Track asset location and conduct periodic inventory. - Report to an on-site supervisor or manager.- Configure, issue, and assist with updating of mobile phones and tablets. Assist with set-up of applications and mobile device email access.- Assist with use and optimization of collaboration tools such as SharePoint, Teams, Skype, and collaboration and work process software applications.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington Navy Yard
Telework
No - Teleworking not available for this position
ID 37120
Work Location US-DC-Washington Navy Yard
Field Service Agent - IT Help Desk Level II If you are interested in a high profile and challenging position supporting the U.S. Navy—Serco has a great opportunity for you! The Field Service Agent - IT Help Desk position is an important part of a dynamic government-industry team located near Nationals Stadium in Southeast Washington DC. Use your expertise, customer service, and collaborative skills to make an impact towards our national defense and in support of our ships and Sailors around the world. Serco provides IT system management and direct user support to Federal employees and contractors in U.S. Navy shipboard systems acquisition program offices and headquarters staff. Our team supports the development, production, and support of cutting-edge technology and works closely with our clients to help them be more effective and efficient.  During this current period of increased telework, a combination of telework and in-person on-site support will be required.  Responsibilities In this role you will: - Provide support to IT end-users of government systems and networks on a variety of issues. Support policies governing procurement, maintenance, or disposal of IT assets in coordination with government and contractor IT managers.- Support government IT users running Windows 10 (WIN10) and Microsoft Office 365 (O365) and associated software and peripherals on a government IT network. - Provide user assistance in resolving service calls, maintaining networked peripherals, communicating with the government IT help desk on behalf of users, assisting with user IT set-up, maintaining IT issuing documentation, inventorying assets, assisting with software installation, communicating network issues and outages, instructing and assisting users with upgrades and security patches, and providing other IT support as required. - Respond to telephone calls, email and in-person requests for technical support. Document, track, and monitor the problem to ensure timely resolution. Identify, research, and resolve technical problems. Monitor user software requirements to assess need, determine usage, and control costs. Track asset location and conduct periodic inventory. - Report to an on-site supervisor or manager.- Configure, issue, and assist with updating of mobile phones and tablets. Assist with set-up of applications and mobile device email access.- Assist with use and optimization of collaboration tools such as SharePoint, Teams, Skype, and collaboration and work process software applications.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-DC-Washington Navy Yard
Telework
No - Teleworking not available for this position
ID 38308
Work Location US-OK-Broken Arrow
Serco is a dynamic, progressive company that values teamwork and mutual support. Our US Navy & Marine Reserve Psychological Health Outreach Program (PHOP) staff must be willing and able to learn quickly and be comfortable working independently in a fast-paced environment. All of the responsibilities listed below are considered essential functions of this position. PHOP workers provide behavioral health screenings, referral service support and outreach to Reservists, and their family members as well as consultation to Home Training Center (HTC) and Naval Operational Support Center (NOSC) leaders. This position is a hybrid serving both USNR and USMFR. In this role, you will:- Conduct behavioral health screenings with Reservists and eligible Family Members to determine current psychological health needs.- Link at Reservists and their Family Members to “good fit services” based on identified needs.- Maintain accurate and timely case notes to document all service encounters.- Prepare outreach materials such as flyers, brochures and newsletters to educate clients on a wide spectrum of psychological health topics and resources.- Provide briefings and consultation to Reservists, Family Members and high-level military leaders.- Attend Meetings as required/requested, including staff meetings, training workshops and community meetings.- Coordinate with regional site lead and team members to ensure all program data required for reporting purposes is provided in a timely manner.- Travel one to two times a month on weekends to various HTCs and NOSCs throughout the region.- This position supports a U.S. Government Contract whose terms require Serco to staff it only with U.S. Citizens
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-OK-Broken Arrow
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38293
Work Location US-SC-Shaw AFB
United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports support of 9th Air Force (Air Forces Central)/A8R, Strategic Requirements Division under the USAFCENT/A8 Programs and Requirements Directorate. In this Planning, Programming, Budgeting and Execution (PPBE) Analyst role, you will:- Assist Strategic Requirements Division Chief with developing, advocating for, and defending PPBE submissions, assessing and evaluating geopolitical environment, strategic shifts, current and future adversary capabilities and USAFCENT mission requirements and coordination of cross-Command teams of SMEs in the assessment of current and programmed warfighting capabilities, developing comprehensive measures to mitigate capability shortfalls.- Responsible for developing and prioritizing recommendations into succinct PPBE decision packages for the Commander, USAFCENT’s consideration and submission to include: Integrated Priority List (IPL), Program and Budget Review Issues Papers, injects to the USAF Program Objective Memorandum (POM), and Strategic Portfolio Reviews (SPR)- Be tasked with evaluating the content of new or modified legislation proposals and funding levels for major weapon systems, determining the impact/implications to USAFCENT current and future operations, and recommending modifications and changes for Congressional consideration and further deliberation. - Assesses and evaluates National and joint doctrine, instructions, and directives (ex. Chairman of the Joint Chiefs of Staff Instruction, Department of Defense Instruction) and provides recommendations and/or modifications to A8 leadership for actions addressing disconnects and/or modifications required to support USAFCENT strategic objectives, missions, and responsibilities.- Promoting and advocating for USAFCENT positions at each stage of the PPBE process and assist with direct interface with appropriate contemporaries within the Service Components, Defense Agencies, Joint Staff and Office of the Secretary of Defense (OSD)- Establishing liaison with key counterparts within the department- Developing quantitative and qualitative analytic tools to enhance 9 AF (AFCENT)/CC’s rapid and resource-informed decision making- Continually reviewing requirements established in the Theater Campaign Plan (TCP), Theater Campaign Order (TCO), Theater Posture Plan (TPP), OPLANS, CONPLANs, and other contingency plans for potential new requirements or capabilities gaps- Establishing and leading teams of SMEs from across the Command as needed, to assess, analyze and formulate recommendations for a wide range of highly complex and difficult issues spanning strategy, policy, manpower, force management, training, emerging and/or advanced technologies, command and control architectures, and concepts of operation- Coordinating team assignments, establishing assumptions, developing measures of effectiveness, identifying, and assessing trade space, and evaluating available alternatives across the full range of programmatic and Doctrine, Organization, Training, Materiel, Leadership, Personnel and Facilities (DOTMLPF) application, also known as the JCIDS to develop courses of action- Coordinating recommendations/actions across appropriate communities of interest to include: USAFCENT Directorates, Components, Task Forces, Defense Agency, Combatant Commands, Services, Joint Staff and OSD- Providing technical assistance and subject matter expertise to validate and document capability requirements in accordance with the JCIDS- Providing support and advice on assigned areas such as: re-programming of funds, manpower assessments, readiness measures, and strategic goals and objectives- By serving as a member of the 9 AF (AFCENT)/A3 Operational Planning Group (OPG) and the 9 AF (AFCENT)/A5 Long Range Planning Group (LRPG) (when activated)- Planning and coordination of actions required for fielding new materiel and non-materiel capabilities for the 9 AF (AFCENT) staff, 609 Air Operations Center (AOC) and other subordinate units that support USCENTCOM mission areas- Assessing the sufficiency of capabilities required to execute USAFCENT mission assignments- Coordinating actions across the command to continuously assess the health of assigned programs and monitor status through Service, DoD, and Congressional deliberations- Coordinating with Service, Components and Task Forces to assess operational impacts and develop a Command position and propose mitigation actions- Preparation of senior leadership, up to and including the Commander, for engagement with appropriate JCS, Service, Agency or OSD leadership- Translating operational requirements into programmatic terms to support USCENTCOM Integrated Priority List (IPL) and Service POM processes and document shortfalls for Program Budget Review (PBR) issue nominations when program funding gaps occur- As needed, ensure congressional authority and Joint Manpower Board validation is available before submitting PBR issue nominations requiring congressional authority or new manpower- Preparation and delivering oral presentations such as briefings, training sessions, consultations, and strategy sessions with other staff service functions and activities to secure cooperation, resolve controversial matters, and convey information relative to proposed changes- Developing and preparing a variety of correspondence and other documentation, i.e., formal letters, position papers, reports, staff studies, staff summary packages, briefings, charts, and BBPs- Developing 7-minute drills for 9 AF (AFCENT) requirements capability development and program review governing structure that includes a Director level standing 9 AF (AFCENT) Requirements and Resources Review Cell (R3C) and Senior Leader-Level 9 AF (AFCENT) Requirements Management Board (RMB)- Assisting the Chair at all R3C meetings and the Secretariat for all 9 AF (AFCENT) RMBs
Category
Operations Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-SC-Shaw AFB
Telework
No - Teleworking not available for this position
ID 37974
Work Location US-DE-N/A
Exciting Part-time/On-Call position at Serco!  A part-time/on-call Design Technologist is needed to deliver support services to staff virtually for a Federal agency. Services will be conducted remotely, and occasionally at the headquarters located in Washington, DC.   Responsibilities would include: - Assisting with course management and delivery of learning courses and programs such as, but not limited to: - Producing quality paper and electronic learning materials for all courses- Assisting with virtual learning delivery- Developing and maintaining course management manuals or guides.- Preparing summary documents/reports for courses and programs.- Instructing learning programs (physical or virtual) as needed.- Assisting with course design and development to include but not limited to:- Developing and modifying instructor manuals, participant manuals, PowerPoint slides, and other training materials to include formatting text in standard templates to produce a common look and feel of all learning programs and products.- Assisting with the course/program design of new courses and related learning assessments.- Assisting with redesigning physical classroom courses to virtual/eLearning/blended courses.- Assisting with developing new courses and updating existing courses using authoring and delivery tools, such as Adobe Captivate, Adobe Connect, and WebEx- Assisting with the testing of new and updated courses.- Assisting with General Operations such as, but not limited to:- Providing daily support for LMS administration, including course and participant scheduling, reporting, data verification, system upgrades, etc.- Assisting with documenting processes for on-going routine support activities.- Producing and distributing weekly reports.
Category
Training
Position Type
On-Call
Security Clearance
Public Trust
Recruiting Location : Location
US-DE-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38304
Work Location US-VA-Clintwood
 If you love a high energy and professional environment - Serco has a great opportunity for you! The Customer Service Rep. I – Full Time will be on a dynamic team, supporting customers based at our Clintwood, VA location. Bring your expertise and collaborative skills to make an impact towards servicing our participants. The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. Office location is in Clintwood, VA. Employees must be located around Clinwood, VA to successfully complete 4 weeks of in-person classroom training, followed by 3 to 4 weeks of on-the-job training. Telecommuting option after training is potentially available for those who have reliable internet service.  Job Description:  In the Customer Service Rep. I – Full Time role you will: Answer calls and inquiries from the customer with concerns and questions.  Facilitates resolution to routine problems. Maintains customer information in computer system. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.  
Category
Customer Service
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Clintwood
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38299
Work Location US-CO-N/A
Engineering Technician I As the, Engineering Technician I, you will work on a team performing IT systems modernization at DoD facilities Worldwide. This work involves installing video surveillance cameras, desktop computing systems and peripherals, cabling, and rack-mounted equipment at U.S. Army Installations Worldwide. Engineering Technician I will receive initial instructions, equipment requirements, and advice from supervisor or other engineers as needed; performs recurring work independently; work is reviewed for technical adequacy or conformity with given instructions. In this role you will:- Unpack and re-pack equipment.- Contribute to all phases of the infrastructure installation or upgrade- Pulling and dressing and termination of Category cabling- Trained to terminate copper cable up to CAT6A using RJ45 connectors and crimp tool. Then demonstrate proficiency after being trained.- Installation of racks, cable conveyance, and all peripheral equipment- Rack and Stacking of equipment in racks- Solving issues related to cables and networks- Testing and recording of all cables
Category
Information Technology
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-CO-Colorado Springs
Telework
No - Teleworking not available for this position
ID 38301
Work Location US-CA-Modesto
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Modesto, CA! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 12 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.-  Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.-  Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.-  Coordinating with and issuing instructions to airport vehicles and personnel.-  Maintaining and disseminating records of daily operations-  Other duties as assigned Prior to being considered for this position, applicants must: - Be available for work within 60 days.- Have a current FAA Class II Medical Certificate (FAA Form 8500-9).- A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/.- Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant “must have satisfactorily served as an air traffic control tower operator with a facility rating…for at least 6 months...”, or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.- A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/- Be eligible to work for Serco under the Federal Immigration Laws- Verify education and employment references from previous employer(s) including release of drug and alcohol records.- Receive a negative result on a pre-employment drug screen.- Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.- Establish proof of identity and eligibility to work in the United States. If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $31.50 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CA-Modesto
Telework
No - Teleworking not available for this position
ID 38090
Work Location US-OH-N/A
This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance Serco-NA is actively seeking a motivated individual to provide Database administration support to the United States Air Force Civil Engineering NexGen project.In this role, you will work with our dynamic NexGen team to support critical Software Development Life Cycle (SDLC) activities for the Air Force customer. You will play a critical role in ensuring the successful systems engineering analysis, design, support, and deployment actions to the Air Force CE community across more than 180 bases worldwide.In this role, you will:- Install and maintain the Oracle database software.- Create storage database structures with high-level security features.- Alter storage structures to meet the evolving needs of the project.- Setting up database user accounts.- Training users on how to access the information in the database.- Find and debug malfunctioning programs affecting the database integrity.- Creating autonomous database backups.- Regularly updating the database security protocols- Ability to work across multiple Engineering teams to include: Development, Database, Systems Engineering and IA- Work effectively independently as well as part of a large diverse team- Respond to telephone calls, email, and personnel requests for technical support- Ability to be a team player at all times, respect opinions of others and be willing to share information with teammates 
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38294
Work Location US-SC-Shaw AFB
United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports support of 9th Air Force (Air Forces Central)/A8R, Strategic Requirements Division under the USAFCENT/A8 Programs and Requirements Directorate. In this Capabilities Integration and Development Systems Analyst role, you will:- Directly assists the Programs & Resources Division Chief by applying expertise, developing, interpreting, and implementing policies and procedures to provide planning, programming, and program guidance to facilitate the identification and determination of alternative ways to resolve substantive problems and issues of effectiveness and efficiency of work operations for long-range implementation in assigned program area(s). - Be responsible for analyzing and evaluating substantive program operations, management and organizational effectiveness, efficiency, and productivity, to develop strategies for USAFCENT input to the Program Decision Memorandum (PDM), Future Year Defense Plan (FYDP), the Joint Capabilities Board (JCB), CENTCOM Functional Capabilities Board (CFCB), and 3-star Defense Acquisition Working Group (DAWG) for major operational program areas.- Be responsible for coordinating cross-directorate team of SMEs in the development of the Commander, USAFCENT products and formal submissions to the Planning, Programming, Budgeting and Execution (PPBE) process, acts as the SME for the “Manual For the Operation of the Joint Capabilities Integration and Development System” (JCIDS) and AFI 10-601, Operational Capability Requirements Development and as the Directorate’s SME for CENTCOM Command Regulation (CCR) 71-9, United States Central Command Capabilities Integration and Development SystemThe CIDS Analyst duties and responsibilities also include, but are not limited to:- Applying expert analytical and evaluative skills to determine the actions necessary to support a variety of major mission and operational plans that are compatible with previous Office of the Secretary of Defense (OSD) decisions, Service strategies, policies, concepts and objectives, and Congressional decisions, to provide the broadest range of alternatives to USAFCENT and Central Command (CENTCOM) leadership.- Developing and recommending modifications to systems and programs around doctrine, tactics, and concepts of operations that track USAFCENT, CENTCOM, Air Force, OSD, and joint planning documents.- Promoting interchange of information on requirements, capabilities, deficiencies, and technology applications in the area of specialization.- Training, preparing, coordinating, and maintaining a current roster of expert action officers assigned to assist CENTCOM Capabilities Integration and Development System (CCIDS) portfolio managers, CFCBs, and the Requirements Oversight Council (ROC), as needed- Sponsoring and generating Program Budget Review (PBR) Issue Nomination (IN) papers and Integrated Priority List (IPL) topic papers in support of the CCIDS- Serving as the 9 AF (AFCENT) point of contact to USCENTCOM/CCJ8 for Service-specific capability requirements, capability gaps, and capability solutions- Developing new methods for documenting, planning, and programming decisions in appropriate formats, providing expert technical guidance and high-level advisor support, to meet USAFCENT assigned program requirements. Preparing briefings, correspondence, reports and other documents for cross-directorate coordination and executive approval- Defending recommendations of higher levels of management as necessary- Establishing on-going evaluation mechanisms for evaluating the effectiveness of program processes as they relate to major mission and operational plans support- Interfacing with headquarters and other technical/analytical agencies on advances in state-of-the-art technology- Coordinating to ensure A8 representation during visits with government and industry reps- Planning, organizing, and coordinating the activities of the division, ensuring they comply with legal and regulatory requirements and meet customer needs- Developing goals and objectives that integrate USAFCENT objectives with Combatant Command (COCOM) mission requirements- Researching, interpreting, analyzing, and applying policies, regulations, directives, programs, doctrine, and procedures- Establishing policies and procedures for accomplishment of planning, advocacy and requirements work in support of one or more command programs and missions- Performing self-inspections and drafting up detailed and comprehensive reports with any recommended corrective action- Preparation of high-level briefings of conclusions- Reporting PBR and IPL development issues to 9 AF (AFCENT) leadership and prepare the 9 AF (AFCENT) General Officer Representative to the CCIDS Executive Management Board (EMB)- Preparing reports, responses to queries, justifications, and background papers on the technical aspects of areas of expertise and assignment- Coordinating to ensure A8 representation on working groups, steering groups, or other meetings, conferences, and seminars- Coordinating meetings that A8 will host with Joint Staff, COCOMs, OSD, Services, National Laboratories and Department of State representatives to discuss/resolve concepts and other issues of common interest
Category
Operations Management
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-SC-Shaw AFB
Telework
No - Teleworking not available for this position
ID 36964
Work Location US-WA-Bremerton
In the Logistics Control Clerk II position you will be supporting the HAZMAT team across the Naval Base Kitsap Bremerton and surrounding Navy installations across the Bremerton Area of Responsibility (AOR).- The applicant will be expected to work with other HMC personnel to make sure all HAZMAT is stored properly in the warehouse spaces and that all environmental policies are followed.- If compliance is not met information collected will be consolidated for final reporting up the chain of command.- Applicant’s day-to-day administrative tasks will be to maintain SAFTEY DATA SHEETS, Authorized Materials Users List, and memorandum information's and data entries.- Use of MS Office products is required.- Other additional duties may be assigned in support of this effort.- Travel within the NBK Bremerton AOR will be required.- Typically reports to a supervisor or manager. 
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-WA-Bremerton
Telework
No - Teleworking not available for this position
ID 38175
Work Location CA-ON-North Bay
Serco Canada is looking for an Operations Manager. The Operations Manager must be responsible for:- Coordinating the implementation of the current year of the North Warning System (NWS)- Business plan 24/7 watch keeping of the NWS.- Manage support center and control center managers- Problem solving and trouble-shooting escalated issues for zone managers in the North and logistics support- Maintain authority on procedural functions within the Northern zones- Monitor sustainment plan (inspection frequency, refueling, customers site visits and engineering projects)- Will work with personnel within multiple departments located at different facilities including program managers, sustainment/engineer managers, logistics managers, administrative staff and control center personnel Looking For: - Ability to communicate and coordinate across multiple time zones and facilities in different locations through multiple tools- Ability to make decisions with limited information in urgent manners under time constraints 
Category
Operations Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-North Bay
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38290
Work Location US-CO-Loveland
Are you an air traffic controller looking for a management position and a challenging and exciting career? Serco has a great opportunity for you located in Fort Collins, CO! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 12 western states.  Air Traffic Managers must be familiar with standard Air Traffic Control (ATC) concepts, practices, and procedures. A manager must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is expected. Managers lead and direct the work of others to accomplish the daily operation of the facility. Duties include: - Reporting to the Area Manager.-  -  - Overseeing and directing training for controllers. - Ensuring that all reporting requirements are met. - Ensuring all facility directives and Standard Operating Procedures (SOP) are followed. - Acting as a liaison with airport management and FAA at local levels.  Air Traffic Managers must also function as Air Traffic Control Specialists (ATCS) by controlling air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. ATCS’s are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.- Issuing air traffic clearances.- Providing advice based on their own observations and information from the National Weather Service, IFR control facilities, flight service stations, pilots, and other sources.- Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.- Transferring control of aircraft to receiving facilities when aircraft leave their airspace, and receiving control of aircraft coming into their airspace.- Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.- Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.- Coordinating with and issuing instructions to airport vehicles and personnel.- Maintaining and disseminating records of daily operations.- Other duties as assigned Prior to being considered for this position, applicants must: - Be available for work within 60 days.- Have a current FAA Class II Medical Certificate (FAA Form 8500-9).- A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/.- Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant “must have satisfactorily served as an air traffic control tower operator with a facility rating…for at least 6 months...”, or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.- A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/- Be eligible to work for Serco under the Federal Immigration Laws- Verify education and employment references from previous employer(s) including release of drug and alcohol records.- Receive a negative result on a pre-employment drug screen.- Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.- Establish proof of identity and eligibility to work in the United States. If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $36.53 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Loveland
Telework
No - Teleworking not available for this position
ID 38288
Work Location US-CO-Loveland
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Fort Collins, CO! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 12 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.-  Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.-  Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.-  Coordinating with and issuing instructions to airport vehicles and personnel.-  Maintaining and disseminating records of daily operations-  Other duties as assigned Prior to being considered for this position, applicants must: - Be available for work within 60 days.- Have a current FAA Class II Medical Certificate (FAA Form 8500-9).- A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/.- Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant “must have satisfactorily served as an air traffic control tower operator with a facility rating…for at least 6 months...”, or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.- A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/- Be eligible to work for Serco under the Federal Immigration Laws- Verify education and employment references from previous employer(s) including release of drug and alcohol records.- Receive a negative result on a pre-employment drug screen.- Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.- Establish proof of identity and eligibility to work in the United States. If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $33.21 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-CO-Loveland
Telework
No - Teleworking not available for this position
ID 38300
Work Location US-IL-Rock Island
Serco has a great opportunity for you to take a role as part of the Global Logistics Augmentation and Staff Support (GLASS) team in supporting the Army Sustainment Command in Rock Island, IL. Join an integrated government-industry team in support of multiple program functions.  Specific tasks include the following:  Operations and Plans, Desk Officer, ORSA, Training and Exercise, Automation/Database Management and Cost Management Support Services. You will provide a  wide range of customer requirements in the Army supply systems and operations. Use your expertise and collaborative skills to positively impact our national defense and make a difference in the world’s greatest Army.  This position is contingent upon your ability to maintain/transfer a NACI or Secret clearance.This position is contingent upon customer requirements and/or their approval. In this role, you will:- Provide quantitative and qualitative analytical capabilities in advanced methodological approaches, and advanced business process optimization across the Doctrine, Organization, Training, Materiel, Leadership, Education, Personnel, Facilities and Policy (DOTMLPF-P) spectrum and beyond. - Effectively identify complex challenges and opportunities within Army Sustainment Command (ASC) systems. - Develop of comprehensive solutions, and incorporating these capability solutions into ASC’s software and workflows.
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
US-IL-Rock Island
Telework
No - Teleworking not available for this position
ID 38076
Work Location US-VA-Fairfax
If you love a high energy and professional environment - Serco has a great opportunity for you!   The Benefits Administrator position on our FRTIB Operations Center contract is Located in Fairfax Va.  The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. Job Description: In the Benefits Administrator role you will:Benefits Administrators are responsible for reviewing, analyzing, and processing transactional Death Benefit Claim form documents for TSP participants. Administrators review death benefits documents for validity in accordance with the Code of Federal Regulations (CFR) and Federal Retirement Thrift Investment Board (FRTIB) policies and guidelines. This includes making numerous telephone calls daily, researching and reviewing accounts, using independent judgment to resolve conflicting information and complex case scenarios, data entry, sending appropriate notices, and communicating with various entities (e.g. the FRTIB, governmental agencies, law firms, participants, and potential payees).The Benefits Administrator must have attention to detail and time management skills, and will be responsible for maintaining a case load of up to 150 accounts at one time.Validity determinations and communications are made by the Administrator and are confirmed by a quality control/verification Benefits Administrator. Any claims meeting a specific set of conditions will be verified by two Benefits Administrators. Position may require the Benefits Administrator to function in a verification/quality control capacity by reviewing determinations made by other Administrators (to include either initial verification or secondary verification responsibilities) as well as notice verification. Position may also require review of legally related documents submitted as part of the Death Benefit Claim (to include but not limited to trusts, small estates, adoption paperwork, next-of-kin submissions, and disputes). The Benefits Administrator is responsible for performing the duties and requirements of the position with minimal supervision.SUPERVISION RECEIVEDWorks under the direct supervision of a team lead and manager as applicable; may supervise an assigned workflow.RESPONSIBILITIES AND DUTIES- Thorough and comprehensive working knowledge of the particular area of work responsibility assignment.- Case research to ensure all pertinent information is obtained, any information deficiencies are resolved and to validate the information received utilizing systems applications.- Interpreting guidance provided by the FRTIB in accordance with the Code of Federal Regulations and applying the regulations, directives, and interpretations to determine the validity of incoming documents required by the specific workflow.- Providing timely responsive customer service to various inquiries from multiple sources and stakeholders, such as participants, confirmed or potential payees, legal representatives, and financial institutions.- Coordination, tracking and reporting within assigned workflows or between workflows- Ensures work is processed in a timely manner according to the requirements of the specific business function assignment.- Communicates effectively both orally and in writing with the FRTIB and TSP Call Centers to provide information and obtain additional information pertinent to resolution of the legal case. The analyst will be required to communicate with participants, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) payees in accordance with the Privacy Act.- Performs other duties of a similar nature or level.
Category
Human Resources
Position Type
Full-Time
Security Clearance
Public Trust
Recruiting Location : Location
US-VA-Fairfax
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38296
Work Location US-MS-N/A
In this role you will be: Working in a face paced team based multi-disciplined environment, while collaborating with other designers and engineers to resolve design challenges, the Designer/Drafter will contribute to the creation of functional and/or production ready detailed 3D model designs and technical drafting for ship, vessel and boat design/fabrication in any one of the following disciplines:- Hull and primary structural detail design and/or secondary structural steel outfitting detail design (hot work)- Mechanical equipment and distributed systems outfit (pipe, and/or HVAC and/or electrical/cable) detail design (cold work)- Joiner outfitting, general equipment and interior space arrangements detail design.
Category
Engineering
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MS-Gulfport
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38259
Work Location US-VA-Norfolk
Join Serco in support of the Tactical Networks Capabilities Based In-Service Engineering Agent team - known to the Navy as "TACNET CB-ISEA".  This dynamic team provides global support for United States Navy (USN) afloat and ashore operations worldwide.  TACNET CB-ISEA provides lifecycle support for the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), and legacy Programs of Record (POR) systems for Naval Information Warfare Center Pacific (NIWC-PAC) Tactical Networks Program (PMW 160). TACNET CB-ISEA delivers tier 1, 2, and 3 distance and on-site technical support, configuration management, training, logistics, integration, installation, and sustainment engineering of these systems.  The workforce is based in San Diego and Norfolk and performs work on surface ships and ashore sites at all U.S. Navy bases worldwide. We are building our team now.  Currently interested in connecting with individuals with the following skills.- Project Managers- Network Engineers- System Engineers- Configuration Managers- Logistics Analysts- Logistics Control Clerks- QA Specialists- Technical Writers
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Norfolk
Telework
No - Teleworking not available for this position
ID 38298
Work Location US-RI-Newport
Join Serco in support of PEO C4I and PMW 160 as we integrate CANES on submarines for NUWCDIVNPT.  The Consolidated Afloat Networks and Enterprise Services (CANES) program is a Program Executive Office Command, Control, Communications, Computers and Intelligence (PEO C4I) Tactical Networks Program (PMW 160) sponsored ACAT 1AM program.  This work supports the Naval Undersea Warfare Center Division, Newport (NUWCDIVNPT) Code 25 and Code 34 for the AN/USQ-177 (SubLAN) and AN/USQ-208 (CANES) family of computer network systems aboard submarines. Serco provides technical, engineering, and administrative services in the development, engineering, subsystem integration, platform integration, installation, modernization, maintenance, configuration management, and documentation for the CANES and SubLAN system activities and associated programs. Work will be primarily performed on government site in Newport, Rhode Island and also includes travel to Navy shipyards and submarine bases for installation services. We are building our team now.  Currently interested in connecting with individuals with the following skills.- Project Managers- Word Processors- Network Engineers- System Engineers- Configuration Managers- Computer Systems Analysts
Category
Information Technology
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-RI-Newport
Telework
No - Teleworking not available for this position
ID 37111
Work Location US-AE-Wiesbaden
JOIN OUR TEAMto assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. Many of those who separate from the military have transition plans while others find becoming a civilian a daunting task. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach. In this role, you will:- Teaching and/or instructing Military personnel transition to civilian professional and vocational occupations.- Guide the transitioning Military Servicemembers in identifying goals while also assisting them with recognizing any employment or education gaps.- Organize and able to manage an office;- Providing transitioning Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools; and, who can conduct large group instruction and provide counseling on the job search process.
Category
Counseling/Support/Outreach
Position Type
Part-Time
Security Clearance
None
Recruiting Location : Location
DE-Hessen-Wiesbaden
Telework
No - Teleworking not available for this position
ID 38292
Work Location US-SC-Shaw AFB
United States Air Force Central Command (USAFCENT) is the Air Force Service Component of United States Central Command (USCENTCOM), a joint Department of Defense combatant command responsible for U.S. security interests in 27 nations that stretch from the Horn of Africa through the Persian Gulf region, into Central Asia. This position supports USAFCENT Chaplain and JA Directorate. In this AFCENT/JA Administration and Program Support role, you will: - Assists the JA director in accomplishing all necessary internal operations to include administrative training, security, development, and implementation of organizational operating instructions and regulations of personnel related programs. - Assisting in the preparation, maintenance, and deposition of required administrative reports and other correspondence and with managing programs to include task management, Government Purchase Card (GPC) program, safety program, UDM to include ART and SORTS programs, awards program, security program, supply program, records management, Defense Travel System (DTS), training program, and self-inspection program. Attends required training, meetings, and functions as related to the prescribed unit programs.- Assists with ensuring unit programs comply with regulations, laws, policies, and directives. Instructs others on changes in administrative policies and procedures.- Assists with developing, establishing, updating, and maintaining office procedures and records/files of various types to ensure effective and efficient operation of the office. - Implements unit file plan. Identifies and implements processes which can be improved or made more efficient through application of automated technology or other methods, including SharePoint. Leverages networks and technology to create office continuity.- Assists in role of FAM, coordinating management of and training for deployed personnel. Assists with legal orientation course for legal personnel deploying to USCENTCOM AOR.- Serves as POC for newly assigned personnel; introduces them to key personnel and schedules their initial training/orientation requirements.If you are interested in supporting and working with our military and sailors and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!
Category
Administrative/Clerical
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-SC-Shaw AFB
Telework
No - Teleworking not available for this position
ID 37946
Work Location US-OH-Euclid
 If you love a high energy and fast pace environment - Serco has a great opportunity for you!  The Benefits Administrator will be on a dynamic team, supporting customers with processing their retirement pensions at our Euclid, OH location.  Bring your expertise and collaborative skills to make an impact towards servicing our retirees. Serco and PBGC protects the retirement security of over 35 million Americans in single employer and multiemployer pension plans.  Our goal is to provide the highest level of customer support and to work to protect workers and retirees hard earned pension benefits. You will be part of a 40 members team that works closely with the customer and other Serco teams to deliver a wide variety of tasks related to processing of benefits administration work and report directly to a Task Lead.  In the Benefits Administrator role you will: - Performs routine entry level benefits administration and case processing activities which may include, but is not limited to: processing benefit applications, QDROs, POAs, and other documents; entering data into PBGC systems of record; conducting research for participant issues; supporting payment recovery and benefit payment processing activities; issuance of benefit determination letters; authorizing benefit payments; conducting quality reviews to ensure work meets quality standards; and handling complex or sensitive case processing or customer matters.- Has knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.- Ensures work is processed in a timely fashion according to the requirements of the specific business function assignment.- Communicates effectively both orally and in writing with the PBGC points of contact to provide and obtain relevant information.- Works under immediate supervision and reports to a supervisor. Relies on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.- Office locations are in Doral, FL and Euclid, OH.- Due to the current pandemic situation, candidates may be assigned to remote telework; however, this is not a full-time telework position. On site work near the Euclid Ohio location will be required once safety restrictions are lifted.Knowledge of/ POSITION COMPETENCIES:- Strong analytical skills.- Strong communication (written and verbal) skills required to communicate effectively with participants and potential payees- Attention to detail and strong organizational skills.- Strong customer service skills.- Self-motivated, dynamic work ethic to ensure maximum customer satisfaction is delivered.- Commitment to excellence in all work situations.- Working knowledge and experience of computer applications, including MS Office, and/or business office systems.Professionalism and quality customer service skills in:- Multi-tasking and prioritizing competing deadlines.- Handling difficult and sensitive situations, using sound and independent judgment within general policies and guidelines.- Communicating effectively with co-workers, superiors, the general public, and others sufficient to exchange or convey information.
Category
Other
Position Type
Full-Time
Security Clearance
Public Trust
Recruiting Location : Location
US-OH-Euclid
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38285
Work Location US-OR-Troutdale
Are you an air traffic controller looking for a challenging and exciting career? Serco has a great opportunity for you located in Troutdale, OR! Serco Inc. along with our parent company Serco Group is the largest non-government provider of Air Traffic Control (ATC) services in the world. It is our goal to promote the development of aviation and provide safe, efficient and courteous service to our customers and users of our services. Bring your air traffic skills and join the best team. Serco Inc. is a federal government contractor that provides air traffic control services at Federal Aviation Administration (FAA) Contract Towers (FCTs), Non-Federal Contract Towers (NFCT), Remote Air Traffic Control Towers and Ramp Control Services in 12 western states.  Air Traffic Control Specialists (ATCS) control air traffic on and within the vicinity of the airport according to established procedures and policies to prevent collisions and minimize delays arising from traffic congestion. They are responsible for the safe, orderly and expeditious movement of air traffic through the nation's airspace. ATCS duties include: - Answering radio calls from arriving and departing aircraft.- Issuing landing/takeoff instructions.- Issuing information such as runway to use, wind velocity and direction, visibility, taxiing instructions, and pertinent data on other aircraft operating in vicinity.-  Issuing air traffic clearances.-  Providing advice based on their own observations and information from the National Weather - Service, IFR control facilities, flight service stations, pilots, and other sources.-  Taking and disseminating weather observations at Limited Aviation Weather Reporting Station (LAWRS) or Supplemental Aviation Weather Reporting Station (SAWRS) facilities.-  Transferring control to receiving facilities when aircraft leave their airspace and receiving control of aircraft coming into their airspace.-  Operating various types of equipment such as: radios, telephones, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, and backup equipment.-  Alerting airport emergency crews and other designated personnel when aircraft are having flight difficulties.-  Coordinating with and issuing instructions to airport vehicles and personnel.-  Maintaining and disseminating records of daily operations-  Other duties as assigned Prior to being considered for this position, applicants must: - Be available for work within 60 days.- Have a current FAA Class II Medical Certificate (FAA Form 8500-9).- A list of FAA Aviation Medical Examiner (AME) in your area can be found at: http://www.faa.gov/pilots/amelocator/.- Have (1) a copy of their last FAA Airman Certificate with a Control Tower Operator (CTO) Rating and in accordance with FAR 65.39, applicant “must have satisfactorily served as an air traffic control tower operator with a facility rating…for at least 6 months...”, or have (2) a copy of their last FAA Airman Certificate with a Credential as an Air Traffic Control Specialist and have held a Tower Rating for at least 6 months.- A replacement Airman Certificate can be ordered using the following website: http://www.faa.gov/licenses_certificates/airmen_certification/certificate_replacement/- Be eligible to work for Serco under the Federal Immigration Laws- Verify education and employment references from previous employer(s) including release of drug and alcohol records.- Receive a negative result on a pre-employment drug screen.- Be able to receive an interim security suitability clearance granted by FAA Security derived from a public trust background check.- Establish proof of identity and eligibility to work in the United States. If you are interested in being part of a team that promotes the development of aviation and provides safe, efficient and courteous service to our customers and users of our services and you meet the requirements listed above, then submit your application now for immediate consideration.  It only takes a few minutes and could change your career! The rate of pay for this position is $31.93 per hour.
Category
Aviation
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OR-Troutdale
Telework
No - Teleworking not available for this position
ID 38211
Work Location US-VA-Fairfax
If you love a high energy and professional environment - Serco has a great opportunity for you!   The Benefits Administrator position on our FRTIB Operations Center contract is Located in Fairfax Va.  The FRTIB administers the Thrift Savings Plan, the world’s largest tax-deferred, defined contribution plan in support of over 6 million participants. This 401(k) type plan, similar to private sector plans provides roughly 91% of civilians and 61% of uniformed service members the opportunity to save for retirement. The FRTIB’s mission is to administer the TSP solely in the interest of its participants and beneficiaries. In the Benefits Administrator role you will:Be responsible for reviewing, analyzing, and processing transactional Death Benefit Claim form documents for TSP participants. Administrators review death benefits documents for validity in accordance with the Code of Federal Regulations (CFR) and Federal Retirement Thrift Investment Board (FRTIB) policies and guidelines. This includes making numerous telephone calls daily, researching and reviewing accounts, using independent judgment to resolve conflicting information and complex case scenarios, data entry, sending appropriate notices, and communicating with various entities (e.g. the FRTIB, governmental agencies, law firms, participants, and potential payees).- The Benefits Administrator must have attention to detail and time management skills, and will be responsible for maintaining a case load of up to 150 accounts at one time.- Validity determinations and communications are made by the Administrator and are confirmed by a quality control/verification Benefits Administrator. Any claims meeting a specific set of conditions will be verified by two Benefits Administrators. - Wil function in a verification/quality control capacity by reviewing determinations made by other Administrators (to include either initial verification or secondary verification responsibilities) as well as notice verification.- Position may also require review of legally related documents submitted as part of the Death Benefit Claim (to include but not limited to trusts, small estates, adoption paperwork, next-of-kin submissions, and disputes).- The Benefits Administrator is responsible for performing the duties and requirements of the position with minimal supervision.- Works under the direct supervision of a team lead and manager as applicable; may supervise an assigned workflow.- Thorough and comprehensive working knowledge of the particular area of work responsibility assignment.- Case research to ensure all pertinent information is obtained, any information deficiencies are resolved and to validate the information received utilizing systems applications.- Interpreting guidance provided by the FRTIB in accordance with the Code of Federal Regulations and applying the regulations, directives, and interpretations to determine the validity of incoming documents required by the specific workflow.- Providing timely responsive customer service to various inquiries from multiple sources and stakeholders, such as participants, confirmed or potential payees, legal representatives, and financial institutions.- Coordination, tracking and reporting within assigned workflows or between workflows.- Ensures work is processed in a timely manner according to the requirements of the specific business function assignment.- Communicates effectively both orally and in writing with the FRTIB and TSP Call Centers to provide information and obtain additional information pertinent to resolution of the legal case. The analyst will be required to communicate with participants, attorneys, third parties, financial institutions, government agencies, and potential (as well as confirmed) payees in accordance with the Privacy Act.- Performs other duties of a similar nature or level.- Must be able to obtain and/or maintain a Public Trust Clearance.Office location is in Fairfax, VA.  Due to the current pandemic situation, candidates may be assigned to remote telework; however, this is not a full-time telework position. On site work will be required for this position once safety restrictions are lifted. 
Category
Human Resources
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-Fairfax
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38255
Work Location US-FL-Jacksonville
In this Business Systems Analyst II role, you will:- Provide analysis support for Government systems, specifically the Naval Air Systems Command (NAVAIR) Depot Maintenance System (NDMS) systems and interfaces. - Participate as an active team member on development teams utilizing Agile development practices, disciplines and techniques.- This includes but is not limited to the following: planning, analysis and execution of assigned use cases, user stories, test scripts and product backlog as it relates to the refinement of requirements development and continuous Life Cycle Management.- Translate functional user requirements into user stories, document requirements, support documentation peer reviews, document system inputs/outputs, process flows, data structures, and file layouts. - Prepare test data, conduct tests, document and evaluate test results, identify pass/fail criteria and problems encountered, and identify and recommend corrective actions and facilitate resolution. - Provide guidance and performs training for implementation of new program releases. - Identify post implementation requirements, problems, and overall process expectations. - Organize and facilitate sessions to capture and define system and interface systems change requests, research and evaluate alternatives/options. - Coordinate on software requirements specifications. - Document and respond to user questions and system change requests. - Provide support to team members for assigned systems/modules for working teams.
Category
Logistics
Position Type
Full-Time
Security Clearance
NACI
Recruiting Location : Location
US-FL-Jacksonville
Telework
Yes - May Consider Occasional/Part Time Teleworking for this position
ID 38287
Work Location US-MA-Boston
If you are interested in supporting the US Navy to deliver state of the art craft in a role that involves meaningful and challenging projects–Serco has a great opportunity for you in Boston, MA! This position is contingent upon your ability to obtain and maintain a  DoD SECRET level clearance. Serco supports the Navy as prime for their Amphibious Warfare Program Office Professional Support Services contract. The Boston Planning Yard team supports the Landing Craft Division in the maintenance of the Landing Craft Air Cushion (LCAC), the configuration and engineering management of the new Landing Craft Utility (LCU) 1700, and the new Ship to Shore Connector (SSC). In this role you will support the Planning Team in the scheduling, coordinating, ordering of parts, obtaining vendor quotes, and all aspects of availability (maintenance) planning for the craft.You will be part of a stellar 6-person Planning team that works closely with the customer in delivering quality products and services to the fleet.In this role you will: - Develop detailed Parts List for USN Ship-to-shore Connector Craft as a reference by Specification Writers and overhaul bidders. - Create redline edits to technical manuals (TMs) based on research of the TM Illustrated Parts Breakdown (IPB) required for Parts List development. - Mark up ship installation drawings based on research of drawing Lists of Materials (LOMs). - Conduct research using Naval Supply Systems Command (NAVSUP) One Touch, Defense Logistics Agency (DLA) EMall, HAYSTACK, and PartsLogistics. - Develop lists of Government-Furnished Material (GFM).- Analyze craft repair procedures and drawings to develop craft-specific parts lists from a master parts list file using MS Excel. - Parts list data includes, but is not limited to, drawing numbers, part numbers, pricing, description, performance specifications, and vendor contact information.- Examine naval work specifications to determine which reference drawings are required for an individual craft. Assure the correctness of drawing revisions.- Analyze drawing Lists of Material (LOM) to create craft-specific parts lists using Excel. - Manipulate, sort, archive, and update large data files in Excel.- Contact vendors to acquire pricing and lead times for various electro-mechanical parts and components. - Provide material management support to Pre-Overhaul Test and Inspections(POT&Is) on USN craft and liaise with work specification writers, On-Site Representatives (OSRs), technical writers, and the Naval Sea Systems Command (NAVSEA) Availability Planning Manager.- Perform additional duties as assigned.
Category
Engineering/Ship Construction
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-MA-Boston
Telework
No - Teleworking not available for this position
ID 38261
Work Location US-OK-Lawton
The Facilities Supervisor performs a wide variety of tasks for the HSE (Health, Safety and Environmental) facilities team onsite at the CMS (Centers for Medicare & Medicaid Services) facility in Lawton, OK.  As part of the HSE Facilities Team you will be responsible for providing a safe, secure, functional site/facility for the CMS facility.  You will also be responsible for the management and maintenance of this leased facility, and manage and maintain critical building systems and the surrounding grounds.RESPONSIBILITIESHSE (Health, Safety and Environment)- Covid-19- Tracking and updating of all positive or close contact cases across CMS- Social Distancing- Serco Approved Signage- Covid Cleaning Protocols ensured by CDC and EPA guidance is followed- Federal, State and Local Mandates- Site Safety- Updates EAP quarterly with Site Management- Serves as the Safety Officer and oversees training to ensure safe work practices- Manages the continuous Fire prevention program- Supports emergency preparedness and prepares emergency contingency plans (EAP)- Daily inspections to determine any safety risks, report up- Resolve any safety hazards- Investigate any accident and mitigate the hazard if any, report up- Attend all HSE meetings and training classes- Work with Corporate HSE team to resolve risks, safety protocols, OSHA complaints, reporting- Maintain all fire suppression equipment and fire alarms- Maintain thermo scanning equipment and all PPE- Maintain Health Questionnaires provided by Facility Manager- Maintain SDS sheets for all chemicals located at the site according to OSHASecurity- Oversee Security Guard Contract- Develop and review procedures with guards- Work with Site Management on any changes needed- Train guards on EAP, Camera use and Serco Protocols in the Security Guard IOM- Manage building access through schedules in the Proxy card system- Responsible for giving building access, running reports for Site Management- Proxy card access and terms- Reporting of time in and out through proxy card access provided on request from Site Manager or HR- Maintain all Burglar alarms and equipment- Maintain a Key registry for all Keys handed out- Maintain cameras and only allow viewing if approved by HR- Report items of interest to Site Management - Security Breaches- Parking lot violations- Violation of established rules in generalSubcontractors- Manage and create SOWs for service needed send to Facility Manager for approval- Follow all Serco and CMS guidelines for vendors in the workplace- Escort Subcontractors and Vendors in building- Oversee all work done- Approve invoices for work performed- Develops annual maintenance plan, preventative maintenance plan and schedules and send to Facility manager for approval- Oversees operation, maintenance, repairs, schedules - Minimizes disruption of Operations- Follow all Safety guidelines set forth by Serco or OSHABudget- Manage all costs to minimize overage- Facility Manager Prior approval for all purchases over $250.00- Complete Expense reports on time- Facility Manager Approval of any projects - Report any emergency cost to Facility manager for reporting upInventory- Maintain all Housekeeping inventory - Chemicals- Paper Products- Count weekly and send counts to Facility Manager- Keep 12-week PAR level on hand- Maintain all inventory records for any GFE, Serco items - Cubicles, chairs- Ergonomics- ADA equipment- Desks, file cabinets- Work with Corporate property management to dispose of any inventory itemTroubleshooting and Repair- Basic HVAC, Plumbing, Electrical skills- Drywall repair- Painting- Tile and Carpet Inspections- Maintain records of all Federal, State, or local required inspections for your site- Keep schedule of all Safety inspections Dates- Boiler inspections, Fire equipment inspections, OSHA Safety training, Fire ExtinguisherBackup Generators- Maintain Generator Preventative maintenance program- Complete Weekly maintenance checkoff list- Generators ran to operating temperature weeklySpace Allocation- Develop electronic floorplan- Work with Site Management on any changes - To approved plans from Deputy of Operations and Facility Manager- That fall within budget restraints
Category
Facilities/Security
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-OK-Lawton
Telework
No - Teleworking not available for this position
ID 38280
Work Location US-LA-New Orleans
Join Serco as a MAP Operator in New Orleans, Louisiana! This position is contingent upon your ability to pass a preemployment criminal history check and drug screen. Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public.  You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily. In this role you will:- Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios. - Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).- Work closely with police and other first responders at highway incidents. - Provide incident response, on-scene traffic control and limited first aid .- Provide Traffic Incident Management (TIM) services.- Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.- Observe required safety procedures to avoid injury and accidents, at all times.- Complete a combination of classroom and field training to be certified as a motorist assistance operator.
Category
Other
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-LA-New Orleans
Telework
No - Teleworking not available for this position
ID 38208
Work Location US-VA-N/A
Exciting eLearning Developer position at Serco! Apply Today! Serco is seeking an eLearning Developer to help maintain and implement our learning technology strategies. This includes the design and development of technology-based learning solutions that meet program and client standards. You will work to maintain and enhance a complex learning architecture that supports thousands of users. And you will help lead the development and implementation of advanced technologies in AR/VR, 3D Simulations, LMS/KMS, Data Management, Simulated environments, Communities of Practice (CoP) and other distributed outputs. You will be responsible for implementation, testing, and maintaining web content that enrich and optimize the exchange of information. Coordinate the creation and collection of necessary technology components and integrate them into a coherent site design. Design and develop visually-pleasing, content-rich, user-friendly interfaces with intuitive navigation. Deliver comprehensive web solutions to satisfy customer requirements. Maintain configuration management.Other duties may include:- Contribute to the development and execution of overall business strategy by helping the training team, prioritize, and build learning environment.- Work within a small team of eLearning program specialists- Implement and administer a Learning Management System (LMS) working with management and information technologists to determine specifications - Maintain a functioning user-accessible web portal(s)- Use a variety of internet technologies, techniques, and tools such as graphics software applications and object-oriented languages (e.g. Java, CGI, Visual Basic, HTML XML) to create web page elements such as user interface features, site animation, special effects, databases, and e-business applications- Codes less complex websites using HTML/CSS/JavaScript, or other web-based programming languages- Apply concepts, develops, tests, maintain, and supports high-performance, innovative web-based applications.- Responsible for troubleshooting software problems and providing solutions to overcome those problems using the latest technologies.
Category
Training
Position Type
Full-Time
Security Clearance
None
Recruiting Location : Location
US-VA-
Telework
Yes - May Consider Full Time Teleworking for this position
ID 37546
Work Location US-RI-Newport
Exciting opportunity in Newport, RI on the MILSATCOM Systems Support Services Contract!   As the, Systems Administrator III for MILSATCOM Systems Support at the Naval Undersea Warfare Center (NUWC) Division, Newport (NUWCDIVNPT) you will support the Undersea Warfare Electromagnetic Systems Department, Code 34, Technical Direction Agent and In-Service Engineering Agent (ISEA) for electromagnetic programs and products that provide tactical and strategic communications systems and special mission sensors applicable to U.S. Navy platforms including submarines, surface ships, aircraft, and facilities ashore. Their mission and activities include overall research, development, and design oversight of Navy protected and wideband MILSATCOM systems and associated baseband equipment. NUWC provides technical oversight for the implementation, integration, testing, operational support, training, integrated logistics engineering, and sustainment of these systems within the Navy platforms to include the end-to-end architecture.  NUWC and the MILSATCOM Systems Support Team have a requirement for protected and wideband MILSATCOM systems engineering; technical project management support for integration and testing of ashore and afloat systems into the system-of-systems architecture which includes space, ground and network, communications planning, and key management segments and elements; integrated logistics engineering; National Maintenance Center (NMC)/Regional Maintenance Center (RMC) and Submarine EHF SATCOM Integration Facility (SESIF) technical engineering; protected and wideband MILSATCOM program documentation generation and updates; Fleet systems engineering onsite and distance support activities such as providing protected and wideband MILSATCOM training and responding to technical assistance requests; SubHDR integration and test; designing, developing, building, and testing of specialized components or test equipment in support of protected and wideband MILSATCOM systems; performing Fleet configuration status accounting data entry; and conducting shipping and receiving of protected and wideband MILSATCOM systems and SubHDR masts.  This position is based out of Newport, Rhode Island and may require 10% travel if necessary. As the Systems Administrator III you will be responsible for but not limited to any of the below listed activities / duties:- Responsible for setting up and maintaining a system or specific components of a system (e.g. installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).- Conduct functional and connectivity testing to ensure continuing operability.- Develop and document systems administration standard operating procedures (SOP).- Maintain baseline system security according to organizational policies.- Manage accounts, network rights, and access to systems and equipment.- Plan, execute and verify data redundancy and system recovery procedures.- Install, update, and troubleshoot systems/servers.- Evaluate and install patches and resolve software related problems.- Perform system backups and recovery.- Comply with organization systems administration standard operating procedure.- Implement and enforce local network usage policies and procedures.- Manage system/server resources including performance, capacity, availability, serviceability, and recoverability.- Monitor and maintain system/server configuration.- Perform repairs on faulty system/server hardware.- Troubleshoot hardware/software interface and interoperability problems.- Maintain data files and monitor system configuration to ensure data integrity- Provide critical preventive and corrective maintenance, information assurance, asset management, technical systems updates, service call resolution, and configuration management for C4I systems worldwide- Design group policies and access control lists to ensure compatibility with organization standards, business rules, and needs.- Provide ongoing optimization and problem-solving support.- Check system hardware availability, functionality, integrity, and efficiency.- Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routing reboots, data dumps, and testing.- Oversee installation, implementation, configuration, and support of system components.- Diagnose faulty system/server hardware.- Provide Operation and Maintenance support including patch management/testing, STIG implementation and mitigation, information assurance/security, anti-virus, and data backup solutions- Provide system administration and engineering support for Windows Server 2008/2012/2016- Provide Oracle maintenance and DBA support- Implement patches to individual IT equipment. Perform scans of systems to detect risks and identify solutions for remediation of vulnerabilities. Implement Security Technical Implementation Guides (STIGS) on Windows, Linux, Routers, and ancillary systems.- Support the Information Systems Security Engineer in support of IA Compliance- Risk Management Framework Testing and Support- Vulnerability Testing and Mitigation- Communication Security and Support- Technical Writing- Configuration Management- Windows Server and Domain Management- Virtual Machine Management- Cisco Router Configuration and Management- Network Device Support and Configuration- PowerShell Automationand Scripting- Systems Administrations to include Windows and Linux Systems- Develop test procedures and strategies to carry out system testing.- Navy Multiband Terminal (NMT), RF Modems, ATIP, COTS, GOTS Configuration and Operations 
Category
Information Technology
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-RI-Newport
Telework
No - Teleworking not available for this position
ID 38283
Work Location US-CA-San Diego
Direct Fleet Support Training Specialist If you are interested in a submarine direct fleet support position supporting a large US Navy customer, this position is for you! This position will work on a small team supporting the government customer in San Diego, California.  Bring your expertise and technical skills to make an impact towards our military defense and safety of our sailors.   You will serve as the Operational and Maintenance Support Lead in support of the Submarine Forces Pacific program. Serco provides a full range of professional technical support services across all highly interrelated product lines in the areas of Test and Evaluation (T&E) Program Support, Technical Management Support, Acquisition and LCM Support, Integrated Logistics Support (ILS), Fleet Support, Business Financial Management (BFM) and Front Office support. In this role, you will: Conduct ship visits to assist customer in monitoring the operation and maintenance of the following submarine systems on assigned units:- Electronic Support Measures (ESM), to include the BLQ-10 system and DF suites, Multi-Mission Mast (MMM) and Improved Communication Acquisition and Direction Finding (ICADF) suites.- Periscopes and Imaging Systems, to include installed masts and imaging systems, radars, and communication antennas.- Maintain the internal integrity of the components inside the Submarine Sail, to include scheduling Sail Spruce prior to Pre-Overseas Movement.- Navigation Systems, to include the Voyage Management System (VMS), the Automatic Identification System (AIS), and the Ring Laser Gyro Navigation (RLGN) system.- Miscellaneous Systems, to include radio room, Ship Control Systems, Indication circuits, Commercial Radar System, and the Central Atmosphere Monitoring System (CAMS).Assist customer with the following grooms, certifications, surveys, and inspections as required to support deployed operations:- ESM, Image and Photo certification.- External Communications Suite (ECS) and Local Area Network (LAN) Grooms.- Shipboard Electromagnetic Survey.- Pre-POM and POM Sail Inspections.- Radio Frequency Distribution and Control Systems (RFDACS) Groom.- Participate in Daily Material Meetings, providing accurate information to the Material Officer and Upper Chain of Command to include the Commodore.- Coordinate with representatives from Portsmouth Naval Shipyard Detachment, San Diego (PNS DET SD), Southwest Regional Maintenance Center (SWRMC) Tech Support and other outside agencies.- Participate in scheduled production briefs, sail meetings and conferences.- Manage TYCOM controlled RFI periscope and antenna assets maintained by the local IMF.- Conduct performance monitoring of QDR’s, TFBR’s, CASREPS, metrics, configuration management, and monitor obsolescence of shipboard systems.- Oversee or monitor system technology improvements, equipment, technical documentation, and failure documentation/data.Coordinate, process, and route MOAs in support of electronics material troubleshooting, repair and coordination as directed by the government customer.  General organizational interface will include but is not limited to:- Portsmouth Naval Shipyard (Detachment San Diego),- NIWC Atlantic (ECS/LAN Groom), - SSEP Hawaii (ESM/Photo Certification), - Naval Media Center San Diego (Site TV), and - NUWC Newport (EMI Groom).Provide coordination in fleet technical support, integration of system experts, field testing, root cause, performance assessment, risk assessment and mitigation, planning and cost benefit analysis.
Category
Counseling/Support/Outreach
Position Type
Full-Time
Security Clearance
Secret
Recruiting Location : Location
US-CA-San Diego
Telework
No - Teleworking not available for this position
ID 38185
Work Location CA-ON-North Bay
Serco Canada is looking for a Quality Systems and Risk Manager. The North Warning System (NWS) Quality Systems and Risk Manager will be responsible for:- The preparation, implementation and administration of an NWS Quality Management Plan.- Acquiring and maintaining ISO certifications.- The preparation, implementation and administration of an NWS Risk Management Plan.  
Category
Engineering
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-North Bay
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38184
Work Location CA-ON-North Bay
Serco Canada is looking for an Occupational Health and Safety (OH&S) Manager. The North Warning System (NWS) Occupational Health and Safety (OH&S) Manager will be responsible for:- The preparation, maintenance and implementation of the OH&S Plan.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-North Bay
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38183
Work Location CA-ON-Ottawa
Serco Canada is looking for a Fire Services Manager. The North Warning System (NWS) Fire Services Manager will be responsible for:- Ensuring fire prevention and protection of all North Warning System (NWS) infrastructure.
Category
Facilities/Security
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-North Bay
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38181
Work Location CA-ON-North Bay
Serco Canada is looking for a Chief Security Officer. The North Warning System (NWS) Chief Security Officer is responsible for administering the requirements of the NWS Security Requirements Checklist (SRCL), specifically:  - Ensuring the physical security of all NWS infrastructure;- Coordinating the security screening of all personnel;- Management of the NWS communications security (COMSEC) account;- The Chief Security Officer must also be responsible for the preparation, implementation and administration of an NWS Security Plan.
Category
Engineering
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-North Bay
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38180
Work Location CA-ON-North Bay
Serco Canada is looking for a Chief Information Officer. The North Warning System (NWS) Chief Information Officer is responsible for:- The Contractor’s Information Management System and Cyber Security for the North Warning System. 
Category
Information Technology
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-North Bay
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38179
Work Location CA-ON-North Bay
Serco Canada is looking for a Buisnees Planner. The North Warning System (NWS) Business Planner is responsible for:- The  preparation and on-going administration of the North Warning System Five Year Business Plan (FYBP).   
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-North Bay
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38174
Work Location CA-ON-North Bay
Serco Canada is looking for Logistics Manager. The Logistics Manager must be responsible for:- The preparation, implementation and administration of an NWS Logistics Management Plan;- The coordination of all North Warning System (NWS) resupply requirements including Repair And Overhaul (R&O) for both Canadian and United States Air Force (USAF) equipment.- Bulk fuel resupply and inventory management- The coordination of airlift, sealift and ground transportation.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Reliability Status
Recruiting Location : Location
CA-ON-North Bay
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38173
Work Location CA-ON-Ottawa
Serco Canada is looking for a Buisnees Planner. The North Warning System (NWS) Business Planner is responsible for:- The  preparation and on-going administration of the North Warning System Five Year Business Plan (FYBP).   
Category
Business Systems/Analysis
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38172
Work Location CA-ON-Ottawa
Serco Canada is looking for a Chief Information Officer. The North Warning System (NWS) Chief Information Officer is responsible for: The Contractor’s Information Management System and Cyber Security for the North Warning System.
Category
Information Technology
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38171
Work Location CA-ON-Ottawa
  Serco Canada is looking for a Chief Security Officer. The North Warning System (NWS) Chief Security Officer is responsible for administering the requirements of the NWS Security Requirements Checklist (SRCL), specifically: - Ensuring the physical security of all NWS infrastructure;- Coordinating the security screening of all personnel;- Management of the NWS communications security (COMSEC) account;- The Chief Security Officer must also be responsible for the preparation, implementation and administration of an NWS Security Plan..    
Category
Engineering
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38170
Work Location CA-ON-Ottawa
 Serco Canada is looking for a Fire Services Manager. The North Warning System (NWS) Fire Services Manager will be responsible for:- Ensuring fire prevention and protection of all North Warning System (NWS) infrastructure.
Category
Facilities/Security
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position
ID 38169
Work Location CA-ON-Ottawa
Serco Canada is looking for an Occupational Health and Safety (OH&S) Manager. The North Warning System (NWS) Occupational Health and Safety (OH&S) Manager will be responsible for:- The preparation, maintenance and implementation of the OH&S Plan.
Category
Operations Management
Position Type
Full-Time
Security Clearance
Other
Recruiting Location : Location
CA-ON-Ottawa
Telework
Yes - May Consider Full Time Teleworking for this position

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